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Quaker Case

In: Business and Management

Submitted By allapav
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| Mistakes | What I would do | 1. | Didn’t discuss the implementation with her management who had worked at Quaker longer and were better acquainted to the corporate culture. | Get an advice from Salk on the implementation process. Which way to go for a bigger success, assuming the liberal and flat structure of Quaker and the specifics of the corporate culture and relationships which were not very common for Frey. | 2. | She didn’t have enough experience of working in the field and her conclusion was based on a mathematical model with few variables, she could have missed some, due to the lack of information. There might be lots of reasons for spending more time on small clients than she took into account. | Make a more thorough research in the field or spend more time discussing the problem, the findings and possible solutions with the DSMs. | 3. | She sent a kind of instruction to the DSMs, although this work style was not common for the company. She behaved as a boss rather than a coach. DSMs had lots of freedom in their work and the way they plan and execute their sales. | Discuss the problem with the DSMs, get their feedbacks, and make them feel involved in the decision-making and the project. Use soft skills and “Olivia More work style”, which was considered as a best practice in the company. | 4. | She has been working more closely with Evans from Chicago office and it brought a good result, but she didn’t consider it as a best practice for the project implementation | Use the case as the best practice not only for the implementation of the project but also for convincing the other DSMs to follow it. | 5. | She knew that she is not widely accepted and recognized in the company because of being a woman and an outsider, thus her instruction was expected to be ignored or disregarded. Despite this fact, she has decided to take the full responsibility...

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