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Quality Assurance and Control

In: Business and Management

Submitted By nisanatay
Words 367
Pages 2


PURPOSE: is to study, analyze, and propose solutions for the quality issues and problems of two selected manufacturing or service companies in a particular sector and also to analyze the economical and technological structure of the sector.

TASK: Two manufacturing or service companies in a particular sector will be selected. The economical and technological structure of the sector will be analyzed and the quality issues and problems about the selected companies will be studied. In order to accomplish the term project, you are asked to form a group of 3 or 4 students and visit the companies in the selected sector to conduct in-depth interviews. Finally, you are asked to write a report about the sector analysis and the study about the selected companies.

SCOPE: The report should be approximately 3000 words. The sector study may be between 1000 and 1500 words and the company study between 1500 and 2000 words. Electronic and/or hard copies of all references must be annexed.


A. Analysis of the sector

1. The contribution of the sector to GNP 2. Exportations 3. Capital accumulation 4. Labor structure and employment 5. Level of technological development 6. Research and development potential 7. Expectations for future developments

B. Study of the selected companies

1. Quality strategies and policies (vision and mission) 2. Quality philosophies (TQM, Six Sigma, etc.) 3. Quality management system implementations (ISO 9000, ISO 14000, etc.) 4. Quality techniques and methods employed 5. Sustainability of quality 6. Training 7. Customer satisfaction 8. Employee satisfaction 9. Quality of suppliers and satisfaction of...

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