...Analysis Of National and Regional Quality Awards by Robert J. Vokurka, Gary L. Stading and Jason Brazeal Q UALITY, AS MOST ORGANIZATIONS KNEW IT, RAPIDLY CHANGED DURING THE 1980s. Due to successful Japanese efforts, U.S. industries began to discover the competitive advantages that quality could bring and how the lack of a quality system could bring an end to business. With customers demanding quality and competitors responding to such demands, businesses turned to total quality management (TQM) as the key to enhance overall performance. As customer expectations increased and performance improvement initiatives were implemented, quality evolved from a product specific focus to an organizationwide effort, from a separate manufacturing function to a strategic business initiative. The quality function was expanding, and with that came new practices concerning continuous improvement. In the late 1980s and early 1990s, several countries established programs to recognize the inventive, yet effective, quality practices taking place—once again, after Japan, which began honoring quality practices in the 1950s. The criteria of most of these award programs encouraged strategic initiatives in the approach and deployment of quality practices. But as with most successful quality initiatives, the award programs underwent continuous improvements in design and administration. In their pursuit of TQM, organizations around the world began turning to quality award programs for more than just the...
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...------------------------------------------------- Quality Award Paper IndustryWeek Best Plants Award Keller Graduate School of Management Spring Semester, May 2010 Session GM588: Managing Quality (online) Instructor: Robert Lee 14 May 2010 Table of Contents I. Purpose and Background 4 Penton Media’s IndustryWeek Publication 4 Quality Award 5 Award Background 6 Award Principles 6 Award Details 7 Entering the Competition 7 Application Process 7 Selection of Finalists and Winners 8 Timetable for 2010 Award Application 8 II. Award Criteria 9 Award Background 9 Award Application and Selection 9 Important Criteria for Award 10 III. Benefits of the Award 12 Individual Company Benefit 12 IndustryWeek Best Plant Award Applicant’s Intrinsic Benefits 13 Application Fee and Preparation Costs 14 Marketing Benefits 14 Challenges in Receiving the Award 15 IV. Past Winners 16 Strategies and Competencies of IndustryWeek’s Best Plant Winners 16 Core Strategies 16 Supporting Competencies 16 IndustryWeek’s Best Plants Winners (2007-2009) 16 2009 Award Year Winners 16 2008 Award Year Winners 17 2007 Award Year Winners 17 Top Three Winners from 2009 Award Year 18 Batesville Casket Co., Manchester, TN 18 Carrier - Carlyle Compressor Facility, Stone Mountain, GA 19 E-Z-GO, A Textron Company, Augusta, GA 21 V. Conclusion 23 Personal Thoughts 23 References 25 Purpose and Background * Penton Media’s IndustryWeek Publication Since January 1970, IndustryWeek/IW...
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...Our group have found a publicly trade company named MidwayUSA which won the Malcolm Baldrige National Quality Award at least five years ago. The MidwayUSA Company had already won this award for about 3 times, in 2006, 2009 and 2015. MidwayUSA is an Internet retailer offering “Just About Everything” for shooting, hunting, and the outdoors. In 2009, the annual revenues of MidwayUSA is $185 million, and in 2015 their gross sales in excess of $350 million. Over the past 11 years, the company has been one of the fastest growing in its industry, sustaining a 43.8 percent average annual growth rate in net income and a 21.3 percent average annual growth rate in gross sales. These dramatically exceed the national benchmarks of 4 percent and 6.9 percent, respectively. Return on assets has averaged 80 percent for the past five years, a rate significantly better than the 20 percent benchmark of the Risk Management Association. In 2009, based in Columbia, Missouri, MidwayUSA has 243 fulltime and 100 part-time employees. In 2015, MidwayUSA employs more than 350 at its facility in Columbia, Mo. Many in the company’s workforce have a deep passion for shooting, hunting, and outdoor sports, allowing them to use personal knowledge and insight to better serve their Customers. At my point of view, this company success by putting customers first, MidwayUSA is a customer driven, customer connected kind of company. What’s more, they care for neighbors and nature. For example, MidwayUSA’s overall customer...
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...The Malcolm Baldrige National Quality Award (herein referred to as Baldrige) was enacted into law in 1987 in order to encourage U. S. industry to pursue competitive improvements. The major thrust being the improvement of quality of product and services. The award was named after a former Secretary of Commerce who was killed in a rodeo accident. It is administered by the National Institute of Standards and Technology (NIST) that in the Commerce Department. The award winners are required to share (non-proprietary) information on successful performance strategies and actions, and benefits derived. Eligibility allows for two awards in each of three categories: • Manufacturing companies • Service companies • Small businesses • Education • Health Care (Education and Health Care were added in 1999) The following is an outline of the formal Baldrige process: 1. Applicants prepare an application, i.e. a description, of their quality/management system following the Baldrige guidelines. 2. For Phase I, five to seven examiners evaluate the application and address each category/item of the criteria. The strengths and areas needing improvement are noted for each item and the point score allocated. All seven guideline categories allow for 1000 point possibility. 3. The best applications based on the examiners' comments and scores are submitted to the Baldrige judges. The judges screen the examiner’s reports and select the best applications for a Phase II (consensus) review. ...
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...Baldrige National Quality Award for Health Care Organizations Elaine Reeves HCA 375 – Ashford University Paula Arceneaux December 5, 2011 Quality Improvement in Healthcare Health care is something commonly visited with my family and me. Having three children in the last seven years, my family and I have had our share of hospital and medical office visits. The quality in care does not go unnoticed as I see many areas that need improvement, as well as other areas that are exemplary. One measure that many organizations utilize is continuous quality improvement (CQI). It is a structured organizational process by which personnel plans and executes a constant flow of improvements in order to provide exceptional quality healthcare (McLaughlin & Kaluzny, 2006). CQI is an approach to quality management, where traditional quality assurance is implemented and emphasizes on the systems of the organization. Aside from gaining satisfaction and confidence from patients, quality improvements of a healthcare organization (if applied successfully) can earn prestigious awards. When quality in healthcare meets government regulations and standards, and when satisfactory is met with the public and/or patients, many organizations are recognized for their achievements in quality. Some organizations are rewarded, along with their recognition, with awards reflecting their success. One such award is the Malcolm Baldrige National Quality Award. Stated in the article Four U. S...
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...Impacting Organizational Learning: The Training and Experiences of Quality Award Examiners and Assessors Prof. V.K. Susil Kumar Faculty and Manager – Placements Institute for Technology and Management, 11/D 14, Fourth Main Road, SIPCOT IT Park, Siruseri, Rajiv Gandhi Salai (OMR), Pudupakkam Post, Chennai – 603103 Landline: 044-32974148 Mobile: 9380502425 Abstract The Training and Experiences of Quality Award Examiners and Assessors aim to show that developments in the quality award assessment process in organizations can make a contribution, within a wider framework of organizational learning. The underpinning theoretical argument is that quality award models and associated organizational assessment processes can be used to achieve much wider benefits, than that of quality per se. The quality award assessment process has been applied in organizations from the mid-1980s to the present. The process uses models such as the Business Excellence Model and the Baldrige model. These models use an interpretation of quality, which is based on the holistic approach of total quality management. In parallel with the development of the assessment process, there has been considerable development in the field of organizational learning with an emphasis on developing learning based skills in employees. It shows how the learning experiences and skills developed and enhanced through the assessment process can be applied within an organization’s approach to learning in other...
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...Writing Assignment Stephen M. Hardy BUS 3302-140701 Leadership Apollo’s University Malcolm Baldrige National Quality Award The Malcolm Baldrige National Quality Award is the national quality award that recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States. It is administered by the Baldrige Performance Excellence Program, which is based at and managed by the National Institute of Standards and Technology, an agency of the U.S. Department of Commerce. Up to 18 awards may be given annually across six eligibility categories manufacturing, service, small business, education, health care, and nonprofit. Pewaukee School District 2013 Award Recipient The tiny school district in this rural town has captured the attention of America by winning the coveted and prestigious Malcolm Baldrige National Quality Award, which honors performance excellence in education, healthcare and business organizations. The Pewaukee School District, an innovative public school system, was one of only three organizations nationwide to receive the 2013 award. Winning the nation’s highest Presidential honor for performance excellence and visionary leadership is no small feat. The Pewaukee school system, which totals 2,791 students...
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...2009 Malcolm Baldrige National Quality Award Application TABLE OF CONTENTS Glossary of Terms and Abbreviations Organizational Profile i Responses Addressing All Criteria Items Category 1: Leadership 1 Category 2: Strategic Planning 6 Category 3: Customer Focus 10 Category 4: Measurement, Analysis, and Knowledge Management 14 Category 5: Workforce Focus 18 Category 6: Process Management 23 Category 7: Results 7.1: Best Quality (Healthcare Outcomes) 27 7.2: Best Customer Service (Customer Focused Outcomes) 32 7.3: Best Financial Performance & Growth (Financial & Market Outcomes) 35 7.4: Best People and Workplace (Workforce Focused Outcomes) 38 7.5: Best 5 Bs (Process Effectiveness Outcomes) 41 7.6: Best 5 Bs (Leadership Outcomes) 45 GLOSSARY OF TERMS AND ABBREVIATIONS APP: Annual Planning Process 5Bs: AtlantiCare’s five “Bests” or performance excellence commitments – Best People and Workplace, Best Quality, Best Customer Service, Best Financial Performance, Best Growth ARMC : AtlantiCare Regional Medical Center ASC: Ambulatory Surgery Center ASPP: Annual Strategic Planning Process A AAAHC: Accreditation Association for Ambulatory Health Care AAI: AtlantiCare Administrators Incorporated AAP: Annual Action Plan B BFP: Best Financial Performance Big Dots: The system-level measurements or targets for each of the 5 Bs (performance excellence commitments). Business units...
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...RELIABILITY (KEANDALAN) Reliability (keandalan) adalah peluang sebuah komponen mesin atau produk akan bekerja secara baik untuk waktu tertentu di baawah kondisi tertentu. Pemeliharaan akan menyebabkan keterandalan, keterandalan akan menyebabkan efisiensi dan meningkatkan produktivitas. Untuk mengelola masing-masing komponen, maka teknik yang digunakan adalah : * Meningkatkan komponen individual * Untuk mengukur keandalan di sebuah sistem di mana setiap komponen atau individu mungkin hanya memiliki tingkat keandalan tersendiri, digunakan metode perhitungan keandalan sistem (Rs) sangat sederhana. Perhitungan ini mencoba menemukan hasil kali dari keandalan individu sebagai berikut: Rs = R1 x R2 x R3 x … x Rn ..…(1) Dengan asumsi bahwa keandalan sebuah komponen individu tidak bergantung pada keandalan komponen yang lain (setiap komponen berdiri sendiri). Keterandalan juga dapat diartikan sebagai peluang yang berfungsi dalam waktu yang telah ditentukan. Ukuran keterandalan yang paling sering dilakukan adalah tingkat kegagalan produk ( product failure rate / FR). Perusahaan yang memproduksi peralatan berteknologi tinggi sering menyediakan data tingkat kegagalan produk mereka. FR (%) = (Jumlah unit yang rusak/Jumlah unit yang diuji) x 100% ..…(2) atau FR (N) = Jumlah unit yang rusak/Jumlah unit-jam waktu operasi …..(3) Juga menggunakan waktu rata-rata antara kegagalan ( mean time between failures / MTBF), yaitu waktu yang diharapkan di antara perbaikan dan kegagalan...
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...Johnathan Songer 12.9.12 Professor Sacco Malcolm Baldridge National Quality Awards Motorola Under the seven key areas: leadership; strategic planning; customer focus; measurement, analysis, and knowledge management; workforce focus; operations focus; and results, Motorola qualified for the Malcolm Baldridge National Quality Awards. In 1988 the company was recognized for outstanding success in these areas. After nearly one thousand hours of review and site visits, the company displayed a strong sense of management and operational skills as well as a particular feel for training and development. Atop the list of managerial methods at Motorola is their use of Six Sigma in order to measure the amount of defects in a batch of product and hopefully reduce that number. Operating under the Six Sigma Quality requires the company to produce variation while maintaining consistency. A more noticeable quality of Motorola in the eyes of the public would be the company’s ability to reduce cycle time and by doing so, the time from which an order is received to when it is delivered can be shortened to the direction of maximum efficiency. Before Motorola conceives these types of ideas, top-level management meetings are held to discuss and review quality programs such as these. Not only are all levels of the company involved, the Participative Management Program (PMP) bonuses account for 3% of Motorola’s payroll. In order to obtain employees capable of upholding such responsibility, Motorola...
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...Recognition program will foster staff engagement thus boosting employee retention, reducing staff turnaround and encouraging performance improvement. Recognition is more than just a praise or reward. It is a way of motivating employees by celebrating high quality performances in a manner that is visible both formally and informally. Recognition can be in either formal or informal way: • Thank you • Praise • Respect • Awards of Excellence • Nomination process • Employee engagement surveys • New employee referral incentives • Recognition lunch/dinner • Inexpensive gifts e.g. watch with recognition logo As an organization that is committed to its employees, Humber River Regional Hospital’s Awards of Excellence program is an excellent way to pay tribute to outstanding achievement by staff and foster a collaborative culture in which we strive to meet excellent patient care. The peer-nominated Awards of Excellence are designed to acknowledge individuals who have gone above and beyond the customary expectations of their role. There are four categories to acknowledging outstanding achievement by staff: The Four Categories Are: Customer Service This award recognizes and affirms the positive energy and initiative of an employee who consistently...
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...receive VIP treatment--all in good fun. A`Time Frame * The best time for hosting a red carpet theme party is on the day of a special occasion or the date of a scheduled special event, such as an award show (Grammy Awards, Emmy Awards, etc.). For a movie premiere, the party entourage could go to the movies to watch the show and then have the party immediately following the show. The same agenda works for a concert or stage show. Make sure to have someone setting up the party during the show or have everything in place before heading off for the show, so that things will be easy to pull together when everyone arrives back at the party. Oftentimes if it is a movie premiere, one could wait until the movie comes out on video until hosting the party. This way everyone cand watch the movie during the party. Features * When guests arrive and begin to stroll the red carpet to the entrance, simulate the paparazzi by having a photographer or several photographers shooting flash photos. This is a great way for guests to feel special while creating a memento of the party for a future scrapbook or to share with friends. Inside of the party, be sure to treat guests like royalty by offering gift baskets or swag bags full of goodies, similar to what is given to celebrities at award shows (albeit on a less expensive price scale). Include items in the...
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...causing it to attack healthy cells. The Lupus foundation is working to find a cure for this debilitating disease. The Lupus Foundation of America envisions a world without lupus. The organization will advance the science and medicine of lupus to find a cure and improve the quality of life for all people affected by lupus. The Lupus Foundation of America is dedicated to improving the quality of life for all people affected by lupus through programs of research, education and advocacy (2000, January 1). The main focus of the lupus foundation is research towards the cause and cure of lupus. It list support groups for people with the disease as well as family members, care givers and friends. The national research program called Bringing Down the Barriers was created in 1977and was the first private national research program. Some of the recent goals are: Lead Scientific Initiatives to Address Barriers in Lupus Drug Development, Fund Lupus Investigators Directly to Advance Understanding of Lupus and, Advocate to Greatly Expand Lupus Research Funding. Grants are given to medical professionals and scientist to further the research on fighting lupus. A according to the website: Research grants, fellowships, and special awards are available for investigators to pursue lupus research at many levels....
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...Year’ award 19 NOVEMBER 2014 @ 12:59 AM KUALA LUMPUR: Chatime, the number one lifestyle tea brand in Malaysia, was awarded the Brand of the Year award in the Tea category at the World Branding Awards, which was held at the prestigious One Whitehall Place in London, United Kingdom recently. Bryan Loo, managing director of Chatime Malaysia said: “I love what I do, but it is hard work. With me there is a great team at Chatime Malaysia that has worked hard through all the challenges that come with building this brand and making it the household name that it is today. “This award is recognition of their commitment and I am very proud to receive it as it proves that Chatime is now a global brand”. The awards were organised by the World Branding Forum (WBF), a global non-profit organisation which produces, manages and supports a wide range of programmes covering research, development, education, recognition, networking and outreach. It is also involved with research and development, the implementation of standards, best practice guidelines and tools, as well as other branding initiatives. The recipients of these awards are based on the criteria of household names in their home country that have been judged to be truly exceptional through four streams namely brand evaluation, consumer market research, public online voting and the WBF Advisory Council voting. Richard Rowles, chairman of the WBF said: “The award recipients are symbols of commitment to quality and innovation...
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...CHAPTER-8 AWARD OF MEDALS/SCHOLARSHIP/MERIT CERTIFICATE 8.1 General rules The following rules govern the award of medals/scholarships: a. All awards shall be given on the basis of the annual examination results only. No award is permissible on the result of supplementary/special examinations. b. All awards will be given on merit, determined on the basis of marks obtained by the candidate(s). c. If two or more candidates are bracketed together, the award shall go to all such candidates without sharing. The Chairman shall be competent to sanction extra medals/scholarships in such cases. d. Top three positions, awards and merit scholarships shall be determined in only those groups in which the minimum number of students appeared in the SSC and HSSC annual examination is 2000. 8.2 Award of scholarship a. Award of scholarship shall be subject to signing of an agreement with the Board that the candidate shall not join any service during the courses of studies and if he does so, he shall refund the amount already received by him from the date of joining the service. b. A candidate securing at least 60% marks shall be eligible for the scholarship. c. A candidate who clears the annual examination in the first attempt and joins a college/university the same year he shall be eligible for the scholarship. d. A candidate getting free education shall not be entitled to scholarship. e. The amount of the scholarship shall be paid annually and shall be more in the case of a boarder. f...
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