...ACADEMIC PLAN FOR SEMESTER-VIII (for 2011-12) SUB : Quality Control & Quality Assurance Sub. Code: ETME – 402 Total Lecture Available: Total Teaching Weeks in Semester: weeks Total Tutorial Classes : |S.No. |TOPICS TO BE COVERED |Lecture | |FIRST TERM | | |1 |Introduction | | | |Introduction, Definitions & Need of Quality | | | |Quality Design, Quality of Conformance, Quality of Performance |1 | | |Quality Characteristic, Specification of Quality, Quality Function | | | |Cost of Quality, Value of Quality, Optimum Quality of Design |1 | | |Inspection & Types of Inspection | | | |Concept of Quality Control & Its Objectives, Inspection v/s...
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...Analysis Questions 1. Discuss Bill Ford’s actions using the steps of the basic control process as a model. Did he follow this process? What did he do in each step? Did he leave out any important steps? What is left to do? 2. Can Ford’s turnaround plan be characterized as tactical or strategic controls, and why? How are the actions and decisions of lower-level managers likely to be influenced by the plan? 3. How does the amount of control used by Ford’s credit managers affect control and performance in other areas of the parent company? 4. Thinking in terms of focus of control and amount of control, what caused the problems at Ford in the first place? Is Ford’s management proceeding appropriately in their attempts to improve the situation? Why or why not? 1. Bill Ford basically utilized parts of the basic control process as a method by which to improve operations at Ford Motor Co., but hasn’t fully embraced each element to its fullest potential. The four elements of the control process are establishing standards, measuring performance, comparing performance against standards, and evaluating results. Ford established standards throughout the company’s operations to cut costs in order to address the losses Ford had been incurring. His top priority was to adjust his management team so that the company was run more vertically, from the top down. Fine-tuning production to raise quality levels is an example of Ford’s new standards. Ford did this by stopping production...
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...Romeo Quality Process (RQP) has the objective of ensuring customer expectations are met by understanding their product preference and deploying it in the manufacturing process. RQP is a disciplined approach to total process design and planning to achieve minimum in-process variation and deliver to the customers zero defect engines. Continuous production and quality process improvement:- Flexible work assignment and commitment to production Waste and scarp elimination Cost reduction activities Increased thru put by removing bottleneck A-2) Forming teams responsible for manufacturing, engineering, Quality Control, Production systems and supplier relationships. Laid down target levels for product and process characteristics adapting a Zero defects philosophy. Defective engines during the manufacturing process were scrapped adapting a no rework approach. Engine Exchange Program ; In case of engines which are already delivered to the customer or are already fitted into cars, where there are problems which cannot be solved by minor repair, engines are exchanged with new ones and the complaint ones are brought to the factory for evaluation. Complaint form and Action plan; Quality problem are logged in to a complaint form and action plan were prepared. Action plans has to be prepared within 24 hours and shall specify the defect, the solution and steps to prevent recurrence. Quality problems originating from out side the plants called for action plans of less...
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...Hank Kolb Case: Quality Control Product & Operations Management (346), Section 2, December 1, 2010 Professor: Bud Roychoudhury INDEX: * Introduction………………………………………………………………………………………………….….. Page 2 * Definition of Problem……………………………………………………………………………………….. Page 2 * SWOT analysis…………………………………………………………………………………… Page 2-6 * Root Problem………………………………………………………………………………………… Page 6 * Alternative solutions …………………………………………………………………………………….. Page 6-8 * Solution Suggestion………………………………………………………………………………………….. Page 8 * Conclusion………………………………………………………………………………………………………… Page 9 INTRODUCTION When analyzing this case, it is obvious that this company has some areas they could improve upon. We plan to provide a solution to these various problems through extensive definition of the problem, thorough SWOT analysis, and suggestion of various solutions and alternatives that are best fit to improve the quality inside this business. Each section is filled with our detailed observations, all coming together in the end with one goal in mind: making your business better. PROBLEM DEFINITION SWOT Analysis The SWOT analysis begins by looking inside your business for both the apparent and hidden strengths and weaknesses of your operation. A company’s strengths should be realistic and not modest. The first apparent strength is the experience that Hank Kolb...
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...business partners, community and enhance corporate social responsibility - Foresee the future of the organization Examples: CEO, President, Vice President OR Human/communication/interpersonal skills -the ability to work effectively with members of one’s work group - manage group, encourage cooperation and resolve conflict - examples: head of department, head of division OR Technical skills -use knowledge for hands on training in applying tools, techniques and procedures -examples: production supervisor, line manager, account manager 3. Discuss two (2) advantages and one (1) disadvantage of tall span of management Advantages 1. Close supervision 2. Close control 3. Rapid communication between subordinates and supervisors 4. Any other relevant answers Disadvantages 1. More costly because need more managers 2. Supervisors tend to get much involve in subordinates work 3. It will cause excessive distance...
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...QUALITY MANAGEMENT MBA 453 PAPER 453 : QUALITY MANAGEMENT Unit – 1 Concept of Quality – Quality as customer delight – Quality as meeting standards – Actual vs Perceived quality – Concept of total quality – Design, inputs, process and output – Need for Quantity – Function of quality – Philosophy of quality – Old vs new – Quality as a problem and as a challenge – 6 sigma concept. Unit – 2 Quality Management : Fundamentals evolution and objectives – Planning for quality – Quality process – Statistical Process Control – (SPC) and acceptance sampling – Quality assurance – Total quality management. Unit – 3 Quality and Productivity – Quality and cost – Is quality of cost – Benefits of quality – Competition in quality – Role of MNCs in emergence of global quality. Unit – 4 Quality System – Total quality control system vs total quality management system – Total Quality Control (TQC) in Japan, US, Europe – Elements of TQC – Just in time, quality circles, quality teams. Unit – 5 Total Quality Management (TQM) – Elements – TQM in global perspective – Global bench marketing – Business Reengineering – Global standards – ISO 900 series – quality manual – Barriers to TQM. Unit – 6 Total Quality Management and Leadership – Implementing TQM – Market choices – Marketing customer requirements – Maintaining competitive advantage - Core competence and strategic alliances for ensuring quality – Quality review, recognition and reward – Quality awards. QUALITY MANAGEMENT UNIT...
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...vehicles and sea mines, while Mahindra Agribusiness exports fruits to Europe and Asia. M&M makes aircraft and related components, and is active in IT and financial services, steel processing, and infrastructure. Core Purpose: Indians are second to none in the world. The founders of our nation and of our company passionately believed this. We will prove them right by believing in ourselves and by making ourselves and by making Mahindra & Mahindra Ltd. known worldwide for the quality, durability and reliability of its products and services. QUALITY ASSUARANCE What is Quality? Quality is defined as the characteristics of a product/service that bears on its ability to satisfy the specified and implied needs. Quality may also be defined as fitness for use. So, in changing scenarios where everything is becoming customer oriented, quality also focuses on satisfaction of the end user than mere conformance to drawing and following specified procedures. Roles of Quality Assurance Function: Quality Assurance Function is a representative of an organization urge to acquire customer satisfaction but, satisfaction of customer or fitness for use is not the sole responsibility of the...
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...Project Quality Management Introduction Purpose of the Quality Management Plan The Project Quality Management Plan has herein been created to document the necessary information required to effectively guarantee the quality of the delivered project. It defines the project’s quality policies, procedures, criteria for and areas of application, and roles, responsibilities and authorities. The primary quality criteria identified for the project is aesthetics and fitness for use. Recall the motive for the project: to modernize the family kitchen due to outdated appliances, old cupboards and pipes in poor condition, and chipping paint issues. Therefore it is quintessential to deliver a high quality project that meets the family’s desire for a better looking/functioning kitchen. There are also a few structural criteria that need to be assured for parts of the project to prevent breakdown, and unnecessary wear and tear. Project Quality Management Overview Name | Role | Quality Responsibility | Mr. Jones | Project Manager/Sponsor | Quality Mentoring & Audits | Mrs. Jones | Project Sponsor/Team Member | Quality Audits | Zak and Dan | Labourers | Meet Quality Standards | Quality Management Plan The Quality Management Plan consists of 3 parts: Quality Planning, Quality Assurance, and Quality Control. Together these 3 sections will set up the required formwork define, achieve and review the quality parameters to be achieved throughout the project. Quality Planning The...
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...Chapter - 1 Concept of Quality and TQM Dr. Shyamal Gomes “Quality is not an art, it is a habit” - Aristotle Introduction: Till 300 years ago, people used the power of their own muscles, animals or the force of wind and flowing water to do all works. With the invention of the ‘steam engine’ they got a powerful method of running their machines. This provided a tremendous boost to Industry. Goods started getting produced in larger quantities using machines. This led to the beginning of the factory system. The significant change from handmade goods to machine-made goods, which began in Britain in 18th century, is known as the Industrial Revolution. Why it was called Revolution? Because of the large scale changes it brought about our economy, society and culture. IR soon spread to other nation like Germany, France, Portugal. As these countries became industrialised, they needed two things: 1. Raw materials for manufacturing and 2. New markets to sell the goods they made. They found both raw materials as well as new markets to sell their goods in the nonindustrialised countries of Asia and Africa. So they started annexing to meet the needs of their new factories. Soon they became jealous of each other, and wanted their own empires to grow. They started fighting among themselves. This finally led to a great war in which several nations of the world were involved. It came to be known as World War- I (August 1914-1918). Millions of soldiers and other people were killed or wounded...
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...characters. 1) Paul 2) George 3) The Eastern Dairy company 4) The Union & Colleagues Paul has taken the head of operators / production for the night shift. The other operators are following for the plan and production even though he is in the same position with others. His main objective is to produce at any quality and clean up the pipes before end of the shift George looks a social person & friendly nature with other colleagues. This nature he might have been learnt from local teenage gathering place ( a drive in restaurant)). He is a loving nature person (We come to know from his romance with Cathey). His family looks old convention & tradition family. He is not high achiever, is not interested in the studies even his parents are ready to support. He took menial jobs in the past summers and not a challenging job. He took Eastern Dairy job for money that he needs for dating & for car (physiological & social needs).He likes excitement and challenge, as we can see that he has interest in Hot Cars. Eastern Dairy company looks a good pay master (with this many employees may stick to longer years by motivated with good pay scale). The company has given a free hand to the night shift operators, no manager for the night shift. The day shift manager handovers the night shift production plan. The company has set goals for the night shift as production of particular number of gallons and cleaning the equipment. The company allowed forming the union for the employees, but there is no much...
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...Table of Contents 1.0 Introduction 3 2.0 Operations management and scope of operations management 4 2.1 Quality control 4 2.2 Stock management 4 3.0 Roles of Operations Manager 5 3.1 Guidance 5 3.2 Motivator 5 3.3 Improve overall performance of operation 5 3.4 Communication and Coordination 6 3.5 Financial planning 6 4.0 The strategic choice for location 7 5.0 Application of technology 8 5.1 Barcode system 8 5.2 Price checker 8 6.0 Process Strategy and Work Design 9 7.0 Floor Layout 10 8.0 Management of inventory 11 8.1 JIT system (Just in time system) 11 9.0 Commitment to Quality and Customer Satisfaction 13 9.1 Membership card 13 9.2 Promotions 13 10.0 Conclusion 14 11.0 Appendixes 15 Appendix 1 - Location of AEON Equine (A) (Google map) 15 Appendix 2 – Image of barcode (Self-taken) 15 Appendix 3 – Image of barcode scanner (Google) 16 Appendix 4 – Image of Price checker (Self-taken) 16 Appendix 5 - Image of floor layout (Self-made) 17 Appendix 6 - Tables of supermarkets directories (Self-made) 18 Appendix 7 - AEON member card (Google) 20 Appendix 8 - Points collection for AEON member card (Self-taken) 21 12.0 References 23 12.1 Website 23 12.2 Books 23 1.0 Introduction AEON Co. (M) BHD. is recognized as a top retailer in Malaysia. It was named as Jusco before its name changed to AEON. It was established on 15 September 1984 (AEON, 2012). It started as pilot store and continues to operate as superstore...
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...Case Study of the Causes of Problems in the Greasex Line of a Company and the Possible Quality Improvement Steps In the high-technology sector, the Greasex line is specialized in manufacturing solvents packed in cans for degreasing. Nonetheless, the company had experienced some trouble with the new filling equipment. The main problem was the presence of high-pressure beyond the required upper specified limit in some second shift cans. However, these problems as identified from the case study are related to several areas. They include personnel such as the newly assigned operator from a different department. He lacked formal training and was also negligent as he was absent from his position of operation during the process. Moreover, Mac Evans; the line supervisor, after picking and tagging the cases as “hold”, went on his duties and did not supervise their progress. Although vetted by hand by Wayne Simmons, the first-line supervisor, they could still be of low quality and pose safety threats to the customers. In addition, the machinery used was not initially designed to handle the process involving lower viscosity of Greasex, lacked preventive maintenance schedule. The appropriate equipment, which is the special filling head for the process, had been poorly and haphazardly adjusted. Materials used in production such as plastic nozzle can heads were designed on a rush order by a vendor and, therefore, had slight burrs on the inside rims causing fitting problems. They had...
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...By: Ateeba Abid MBA (HRM) Internship Report submitted in partial fulfillment of The requirements for the degree of MBA Department of Business Administration GC University, Faisalabad 1 Masood Textile Mills CERTIFICATE BY THE RESEARCH SUPERVISOR I certify that the contents and form of internship report submitted by Mr./Mrs………………………………, Roll No………….. has been found satisfactory and according to the prescribed format. I recommend it be processed for evaluation by the External Examiner for the award of the degree. Signature…………………................. Name: .............................................. Stamp………………………. Chairperson Dean, Faculty of Management Sciences, GC University, Faisalabad. 2 Masood Textile Mills 3 Masood Textile Mills 4 Masood Textile Mills I would like to dedicate this project report To my beloved parents and respected teachers, because whatever i am today is all due to their prayers and their support 5 Masood Textile Mills Preface It is the age of information & competition. The scientific advancement has made the life more dynamic & competitive worldwide. So one must have practical knowledge and trained enough to live successfully in present competitive situation because it is becoming difficult to survive without creating changes & adapting ourselves according to these changes. The students of MBA receive knowledge during their study, has completely theoretical base. Their ideas remain unsaturated,...
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...Information Technology QUALITY ISSUES IN ENGINEERING BATCH - B10 QUALITY CONTROL AT AJNARA CONSTRUCTION SITE Submitted to - Group Members - Mrs.Kanupriya Misra Monika Yadav (09503857) Chakshu Sharma (09503862) Ankita Goel (09503863) Akhil Gupta (09503867) Udit Hurria (09503855) Akul Dube (09503870) ACKNOWLEDGEMENT We express this opportunity to express our deep sense of gratitude and respect towards our project guide Mrs.Kanupriya Misra, Lecturer , Department of Humanities. We are very much indebted to her for her generosity, expertise and guidance we have received from her while working on this project and throughout our studies. Without her support and timely guidance , the completion of our project would have seemed a farfetched dream .In this respect we find ourselves lucky to have her as our guide. She has guided us not only with the subject matter , but taught us proper style and techniques of working. We are grateful to our friends for their constant encouragement and all those who helped us directly or indirectly in our endeavor. TABLES OF CONTENT 1. Executive Summary………………………………………………………………………………………………. .4 2. Introduction………………………………………………………………………………………………..................5 3. Quality Mangement…………………………………………………………………………………………………6 4. Quality Control System………..…………………………………………………………………………………...
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...Management Total Quality Management 12/09/2011 Contents Abstract 1. The concept and nature of TQM 2. Evolution of approaches to Quality Management 3. TQM implementation 4. Advantages of TQM 5. Summary 6. Conclusion Abstract The quality problem is one of the most actual problems in the world now and interest in it is growing steadily. This is due to the fact that the quality of products determines the priorities in the market, economic security and provides a sustainable development of the environment, human health and welfare. The intention to stimulate the production of goods competitive on international markets has initiated the emergence of a new organization-wide method of continuous quality, production and processes improvement. This method is called Total Quality Management (TQM). And when talking about the quality systems and methods to improve it, it is impossible to bypass it. In the nearest future those countries that can provide not only the highest productivity of social labor, but also high quality and competitiveness of their national industry products will be in a better position. And this is a direct path to a prosperous economy and a decent standard of living. 1. The concept and nature of TQM “We are moving into an economy, where the greatest value is in the recipes rather than the cakes” (Charles Leadbeater, Living on thin air) Most analysts give this definition of TQM - “Total Quality Management...
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