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Quality Definition

In: Business and Management

Submitted By kelliesue70
Words 465
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Quality Definition and Pioneers Dr. W. Edwards Deming once said, “We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America”). Regarded as the leading quality sage, Dr. Deming’s 14 Points have inspired important changes in many organizations endeavoring to compete in the ever-increasingly competitive world.
Quality and Its Elements In business today quality is defined as a state of being free from defects and deficiencies brought by consistent adhering to variable standards to achieve output that satisfies the customer (Business dictionary, 2011). Key elements of the various definitions of quality are: Team work, strategically based, Customer Focused, Continual process improvement (Goetsch & Davis, 2010, p. 10).
Quality Pioneer Dr. Deming used the common elements of quality by expanding them through the development of his 14 Points. After World War II, leaders in the United States showed little interest in Dr. Deming’s quality theory. Instead, Dr. Deming realized his success in Japan. Ready to make positive changes and find the best method for doing so, Japanese leaders invited Dr. Deming to help them change the perception of countries that imported goods from Japan. At that time, it was a widely held understanding that products from Japan were cheap. After four years of implementation of Dr. Deming’s 14 Points, Japanese industrial leaders began to realize a successful transformation of consumer perception. Dr. Deming’s work provides powerful processes for transforming existing organizations into successful businesses that “maximize competitiveness through the continual improvement of the quality of its products, services, people, processes, and environments” (Goetsch & Davis, 2010, p. 7). Quality is on the minds of...

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