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Quality Improvement Essay

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With this rapid growth of patients who are seeking health care, it is inevitable that wait times to see a healthcare provider have lengthened. For this reason, an intervention for improvement of the existing flow process must be implemented to enhance the quality of care that is provided to the patients as well as improve patient satisfaction. Lean technique was implemented by eliminating any nonvalue-added activities in the current workflow, decreasing wait times, creating a quicker throughput, and improving patient satisfaction and quality patient care. Throughout this process, the information that was gathered for the lean technique solution made the trial days of implementing lean technique successful in urgent care. A second solution was developed as a backup plan, consisting of having a dedicated nurse practitioner and a …show more content…
I met with my mentor on several occasions and discussed the information I had gathered on lean techniques, flow breakdown, and process improvement. We brainstormed ideas to promote and improve the use of lean technique. She helped me to focus on strategies that would promote shorter wait times while promoting quality care and increasing patient satisfaction. To improve the health of our patients it is important to implement the six components of high-quality care including safety, timeliness, effectiveness, efficiency, patient-centeredness and equality (Weinick, Bristol, & DesRoches, 2012). We discussed flow improvement strategies that would be presented to the staff through direct training and education. These strategies would include promoting shorter wait times while improving quality care, and increasing patient satisfaction. We worked on an education plan for the staff, that implemented these six components of high-quality care. After this process with my mentor, I felt confident in presenting my plan to

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