...------------------------------------------------- Operations improvement plan implementation February 14, 2014 mba 6022 StrATEGIC mANAGEMENT Latonya Fields February 14, 2014 mba 6022 StrATEGIC mANAGEMENT Latonya Fields Abstract/Executive Summary Toyota has analyze and created innovative solutions to management the current problems that exist... As a result of improving process Toyota can maintained loyal customers and decrease the possibilities of defect parts and recalls. The purpose of this paper is to provide a problem statement that will identify the importance of quality management. This paper is also intended to give a brief over view of history of Toyota’s recall issues. The paper will analyze a few key components; analyze the process using problem framing and cause and effect analysis, review the process selected for improving, and analyze the implication of the organization. Introduction Problem Statement. Toyota’s recall caused nearly 89 deaths due to unintended accelerations and poor quality management (http://usnews.rankingsandreviews.com). Poor quality management is unethical .Toyota failure to focus on quality Recalls is estimated over billions of dollars and affect Toyota brand name. Toyota high quality reputation was driven by consumer views. Recalls and the Tsunami resulted in cutbacks in production and delay in delivery. Part of the problem is how quality is measured. A lot of the problems were caused by media and the way they measure quality. Bad media quality measurements and engineering...
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...electricity supplies to hospitals, or car seat belts, or the emergency services can be literally fatal. For these operations dependability is not just desirable, it is essential. Even in less critical situations, having dependable processes can give a competitive advantage. But no process is perfect and failures will occur. So it is important that we learn from all failures and have plans in place which help them recover and minimize their effects. Figure 19.1 shows how this chapter fits into the operation’s improvement activities. Operations strategy Failure prevention and recovery Operations process improvement makes processes better Design Operations management Improvement Total quality management organizes process improvement Planning and control Failure prevention and recovery stops processes becoming worse Topic covered in this chapter Figure 19.1 This chapter covers failure prevention and recovery . 618 Part Four Improvement Key questions I I I I I ??? Why do operations fail? How is failure measured? How can failure and potential failure be detected and analyzed? How can operations improve their reliability? How should operations recover when failure does occur? Operations (not) in practice Barings Bank and Nick Leeson On 3 March 1995 Nick Leeson, the Singapore-based ‘rogue trader’, was arrested immediately after his flight from the Far East touched down in Frankfurt. Since 27 February, the world’s financial community...
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...founded by Kiichiro Toyoda in 1937 as a spinoff from his father's company Toyota Industries to create automobiles. Three years earlier, in 1934, while still a department of Toyota Industries, it created its first product, the Type A engine, and, in 1936, its first passenger car, the Toyota AA. Toyota Motor Corporation produces vehicles under 5 brands, including the Toyota brand, Hino, Lexus, Ranz, and Scion. It also holds a 51.2% stake in Daihatsu, a 16.66% stake in Fuji Heavy Industries, a 5.9% stake in Isuzu, and a 0.27% stake in Tesla, as well as joint-ventures with two in China (GAC Toyota and Sichuan FAW Toyota Motor), one in India (Toyota Kirloskar), one in the Czech Republic (TPCA), along with several "nonautomotive" companies. TMC is part of the Toyota Group, one of the largest conglomerates in the world. Toyota has long been recognized as an industry leader in manufacturing and production. Three stories of its origin have been found, one that they studied Piggly-Wiggly's just-in-time distribution system,[57] one that they followed the writings of W. Edwards Deming,[58] and one...
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... (PLEASE USE BLOCK LETTERS) Programme | MBA PGSM | Module Subject: | OPERATION MANAGEMENT | Module code: | OPS 600 | Name of Lecturer: | DR. JEREMY TAN | Assignment title: | ASSIGNMENT 1 – INDIVIDUAL(4979 words) | Assignment Submission date | Name of Group Members | Extension date agreed (Written approval from Mantissa office) | Actual Late submission date | 10TH MAY 2014 | NGU PEI PEI @ PEGGY MBA-S1404-0432 | N/a | N/a | Explanation for Late submission (if applicable) | N/a | Interim mark awarded | | IMPORTANT: | 1. All completed assignments must be accompanied by PGSM front cover sheet when submitted. 2. Students are required to submit their work through MORE Portal to ensure the originality of their work. 3. All references must be fully cited in Harvard/ APA notation. 4. Plagiarism in any form will result in severe penalties. 5. Work submitted within up to 7 calendar days late = 10 marks subtracted. 6. Work submitted up to 10 calendar days late = 20 marks subtracted. 7. Work submitted more than 10 calendar days late = 1 marks awarded. | Declaration: I declare that a) No part of this assignment has been copied from any other person’s work except where due acknowledgement is made in the text. b) No part of this assignment had been written for me by any other person except where such collaboration has been authorized by lecturer concerned. c) All grades obtained by students are final. Appeal can only be made...
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...The TPM Guide Total Productive Maintenance 1. TPM definition (1) • A company-wide team-based effort to build quality into equipment and to improve overall equipment effectiveness • Total • all employees are involved • it aims to eliminate all accidents, defects and breakdowns • Productive • actions are performed while production goes on • troubles for production are minimized • Maintenance • keep in good condition • repair, clean, lubricate 1. TPM definition (2) • TPM combines the traditionally American practice of preventive maintenance with Total Quality Control and Total Employee Involvement, to create a culture where operators develop ownership of their equipment, and become full partners with Maintenance, Engineering and Management to assure equipment operates properly everyday. 2. Origins of TPM • Dr. Deming introduced statistical analysis and used the resulting data to control quality during manufacturing (TQM) • Some general concepts of TQM did not work well in the maintenance environment • The need to go further than preventive maintenance was quickly recognized by those companies who were committed to TQM • Maintenance became an integral part of TQM in the early 90’s 3. TPM principles • Increase Overall Equipment Effectiveness (OEE) • Improve existing planned maintenance systems • The operator is the best condition monitor • Provide training to upgrade operations and maintenance skills • Involve everyone and utilize cross-functional teamwork ...
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...CONTENTS Introduction L1.1 Definition of Quality L1.2 Processes of Inspection and Assurance L1.3 Different approaches to Quality Management L2.1 Meaning of customer satisfaction L2.2 Meaning of continuous improvement L2.3 Benefits of continuous improvement L2.4 The importance of Internet Marketing Conclusion Bibliography REPORT ON QUALITY MANAGEMENT Introduction Quality Management (QM) is a strategy that embodies the belief that the management process must focus on integrating the customer – driven quality throughout an organisation. “It stresses continuous improvement of product quality and service delivery while taking into cognisance the reality that in order to achieve this goal, employee relations needs to be equally addressed, as the customer cannot get the satisfactory service delivery from ill- motivated employees” Lewis (2004, p.19). This report will provide the three experts’ definitions of quality and the basic principles underlying their approaches, and discuss similarities and differences between them. Also, in this report will be provided brief definitions of Quality Inspection and Assurance, explained meaning of Customer Satisfaction and Continuous Improvement and explanation the importance of Internet marketing. L1.1 Definition of Quality Views on quality from business perspective. Although, quality is defined in many ways, the basic meanings are excellence...
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...TOYOTA PRODUCTION SYSTEM BASIC HANDBOOK TABLE OF CONTENTS Introduction & History of the Toyota Production System ........................ 3 Goals of the Toyota Production System. ................................................. 4 TPS Model Overview............................................................................5-6 Respect for People .................................................................................. 7 Focus Areas of TPS ................................................................................ 8 Eliminating Waste..........................................................................9-10 Quality .........................................................................................11-12 Cost. ................................................................................................. 13 Productivity....................................................................................... 14 Safety & Morale ................................................................................ 15 Jidoka . .............................................................................................16-18 Standardization……………………………………………………………….19 Just in Time ........................................................................................... 20 Pull Production………………………………………………………………..21 Kanban……………………………………………………………………..22-23 Level Production.................................................................................... 24 Takt...
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...INTRODUCTION * Total – Made up of the whole (or) Complete. * Quality – Degree of Excellence a product or service provides to the customer in present and future. * Management – Act, art, or manner of handling, controlling, directing, etc. TQM is the art of managing the whole to achieve excellence. "TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society." Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQM is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. History of Total Quality Management The history of total quality management (TQM) began initially as a term coined by the Naval Air Systems Command to describe its Japanese-style management approach to quality improvement. An umbrella methodology for continually improving the quality of all processes, it draws on knowledge of the principles and practices of: * The behavioral sciences * The analysis of quantitative and non quantitative data * Economics theories * Process analysis TQM Timeline 1920s | * Some of the first seeds of quality management were planted as the principles of scientific...
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...BEngSc Aerospace Operation Assignment topic: | Home Improvement Project | Date Due: | 1st April 2015 | Date Submitted: | 1st April 2015 | Lecturer Name: | Mary Walmssley | Tutor Name | Norman Sim | ------------------------------------------------- I hereby certify that this assignment is my own work, based on my personal study and/or research and that I have acknowledged all material and sources used in the preparation of this assignment. I also certify that the assignment has not previously been submitted for assessment and that I have not copied in part or whole or otherwise plagiarised the work of other students or authors. ------------------------------------------------- Student Name/ No: | Signature | Poh Wei Ke 11866516 | __________________ | Receipt Stamp * Contents Executive Summary 3 1. Brief Background 4 2. Goal and Objectives 5 3. Project Scope 6 4. Work Breakdown Structure 7 5. Project Schedule 8 Gantt chart 10 6. Budget summary 12 7. Risk Analysis 14 8. Various Stake holders 15 * Executive Summary Home improvement programme (HIP) was announced by the Housing and Development Board (HDB). This was a new programme to replace main upgrading programme (MUP). HIP is a programme that help owner of the flat to resolve common issues that most aging flat are facing spallign concrete. As this a government programme there is a funds for Singapore citizen (SC) and Singapore Permanent Resident (SPR) households...
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...Quality Assignment 1.0 INTRODUCTION This report is the assignment of Quality Management that has been undertaken under the academic requirement of gaining an understanding of the relevance of quality management to the framework of engineering projects of the module ME5014, Project Engineering and Management. The majority of an engineer’s work is involved with the creation of projects. Designing and supervising and managing engineering projects requires expertise in quality rather than any other aspects. It is also necessary for engineers to know how to manage quality of the work involved with the project Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, as well as quality control and quality improvement. 1 Quality Assignment 2.0 Q1 In relation to ISO 9000: 2000 Quality Management System, a) What is a process? A set of interrelated or interacting activities that transforms inputs into outputs. Processes are interconnected because Inputs to a process are generally outputs of other processes. Processes in an organization are generally planned and carried out under controlled conditions to add value. An effective process is one that realizes planned activities and achieves planned results. b) What are the 8 principles governing ISO 9000:2000 family of standards? 1. Customer Focus Organisations...
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...TOYOTA PRODUCTION SYSTEM BASIC HANDBOOK TABLE OF CONTENTS Introduction & History of the Toyota Production System ........................ 3 Goals of the Toyota Production System. ................................................. 4 TPS Model Overview............................................................................5-6 Respect for People .................................................................................. 7 Focus Areas of TPS ................................................................................ 8 Eliminating Waste..........................................................................9-10 Quality .........................................................................................11-12 Cost. ................................................................................................. 13 Productivity....................................................................................... 14 Safety & Morale ................................................................................ 15 Jidoka . .............................................................................................16-18 Standardization……………………………………………………………….19 Just in Time ........................................................................................... 20 Pull Production………………………………………………………………..21 Kanban……………………………………………………………………..22-23 Level Production...............................................................................
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...CHAPTER Total Quality Management Before studying this chapter you should know or, if necessary, review 1. 2. Trends in total quality management (TQM), Chapter 1, page Quality as a competitive priority, Chapter 2, page 5 LEARNING OBJECTIVES After studying this chapter you should be able to 1 2 3 4 5 6 7 Explain the meaning of total quality management (TQM). Identify costs of quality. Describe the evolution of TQM. Identify key leaders in the field of quality and their contributions. Identify features of the TQM philosophy. Describe tools for identifying and solving quality problems. Describe quality awards and quality certifications. CHAPTER OUTLINE Defining Quality 138 Links to Practice: General Electric Company; Motorola, Inc. 140 Cost of Quality 140 The Evolution of Total Quality Management (TQM) 142 The Philosophy of TQM 147 Links to Practice: The Walt Disney Company 150 Links to Practice: The Kroger Company; Meijer Stores Limited Partnership 153 Quality Awards and Standards 159 Why TQM Efforts Fail 162 OM Across the Organization 162 Inside OM 163 Case: Gold Coast Advertising (GCA) 166 Case: Delta Plastics, Inc. 167 136 000 DEFINING QUALITY • 137 E veryone has had experiences of poor quality when dealing with business organizations. These experiences might involve an airline that has lost a passenger’s luggage, a dry cleaner that has left clothes wrinkled or stained, poor course offerings and scheduling at your college, a purchased product...
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...Quality Practices at Nissan Motor Company Management 532 Table of Contents TITLE PAGE………………………………………………………………………..1 TABLE OF CONTENTS…………………………………………………………..2 ABSTRACT………………………………………………………………………….3 CHAPTER I – INTRODUCTION…………………………………………………4 CHAPTER II – PLAN DEVELOPMENT………………………………………..5 CHAPTER III – ANALYSIS……………………………………………………….7 CHAPTER IV – OUTLINING FINDINGS………………………………………..8 CHAPTER V – SUMMARY AND RECOMMENDATIONS…………………..9 REFERENCES…………………………………………………………………….11 Abstract Nissan Motor Company, Limited, is a global corporation with three automotive businesses (Nissan, Datsun and Infiniti) and a marine business (Nissan Marine). Nissan Motor Company and its sub-companies practice quality management using a Field Quality Center concept with 7 seven centers located around the world to serve customers. This group project discusses Nissan Motors Corporation’s history, recent quality downturn and their attempt to “expedite improvements that exceed customer expectations” to regain their lost reputation for quality. We will examine what and how quality practices have been developed and implemented by the Nissan Motor Company in response to these recent trends. In addition, we will determine if adopted quality practices have been successful in fostering a...
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...Chapter Web resources for this chapter include • OM Tools Software • Animated Demo Quality Management In this chapter you will learn about . . . ● What is Quality? ● Quality Management System ● Quality Tools ● TQM and QMS ● The Focus of Quality Management-Customers ● The Role of Employees in Quality Improvement ● Quality in Services ● Six Sigma ● The Cost of Quality ● The Effect of Quality Management on Productivity ● Quality Awards ● ISO 9000 2 Problems • Internet Exercises • Online Practice Quizzes • Lecture Slides in PowerPoint • Virtual Tours • Company and Resource Weblinks www.wiley.com/college/russell Quality Management at GREEN MOUNTAIN COFFEE ike wine, coffee quality is judged on attributes like fragrance, aroma, acidity, body, flavor, balance, and finish. Coffee professionals use words like “lush,” “complex,” and “fruity” to describe their evaluations, which are based on precise sensory criteria. Coffee Review, one of the most respected and widely read coffee publications in the world, rates coffees based on a 100-point scale, similar to the one used in the wine industry. Coffee connoisseurs seek out coffees awarded a rating of 80 or above. Each year GREEN MOUNTAIN submits coffee to Coffee Review for independent reviews. On average, Green Mountain L Copyright © 2007 John Wiley & Sons Chapter 2 • Quality Management 53 coffees scored 88.8 points—significantly higher than their better-known west coast and European competitors—and...
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...Table of Contents Executive Summary Part 1 Executive Summary Issues Identification Part 2 Issues Identification Environmental & Root Cause Analysis Part 3 Environmental & Root Cause Analysis Alternatives and/or Options Part 4 Alternatives Recommendation Part 5 Recommendations Implementation Part 6 Implementation Plan Monitor & Control Part 7 Monitor and Control Part 8 Conclusion Part 1 Executive Summary Navistar was a worldwide leader in the manufacturing medium and heavy trucks for 17 consecutive years in the North America market. Navistar’s premium conventional trucks were produced at the Chatham assembly plant, which had almost 14 years experience in producing Navistar’s premium line since 1983. Navistar had forecasted increased industry demand for heavy and medium trucks in 1998. Especially, the Chatham assembly plant’s customers had strict requirements to the truck’s quality and delivery date. As the assembly supervisor in Chatham, Andy Ramsz encountered the interior trim quality and delivery problem for the truck. Andy had begun to gather data on the interior trim supply problem and he got the crucial reasons for these problems occurred. These reasons absolutely affected the Navistar’s internal supply process, increased the extra cost as well as reduced the efficiency of the supply management. According to the reasons identified for the trim supply problem, my decision is to set up the improved procedure focused on problems identified...
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