...Assessment for Quality Improvement Quality improvement should be a major focus in any organization and requires four basic steps: “…specify the requirements, design the product, create the product, and examine the product.” (Burrill and Ledolter, 1999, p. 142). Each process must be completed in order as each is important. Once requirements and specifications have been determined, resources and standards can be evaluated to create and test the product. The means of creation will be different in various organizations but the process remains the same. During every part of each process, flow charts can be analyzed to make proper decisions; strategic plans must be considered; impact on all stakeholders must be evaluated; and appropriate quality management tools must be determined. Each member of the team involved in writing this paper completed a simulation exercise on “Quality Management and Productivity” to determine the ability to analyze data. Information on the above considerations, perceptions of the simulation and suitable quality management tools to improve processes in a health facility are furnished in this paper. Description of the Create Process “Create is the process of actually producing the required product. Whether the product is a house, a gourmet meal, a term paper, or a clean office, this stage involves the creation of a product according to the product requirements.” (Burrill and Ledolter, 1999, p. 148). The creator is simply creating something different, depending...
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...Quality Improvements in the Air Force James Prentice 15 March 2015 Instructor: Manu Vora The military and the Air Force have a long history of being more progressive in some of their practices than other government organizations, and quality management is no exception to this. After all it is in the best interest of both the military and the taxpayers that support them to perform their duties as efficiently, safely, and as inexpensively as possible. Bearing in mind two facts about quality management in the Air Force. The first being that the Air Force is a government entity and therefore will have directives on everything. In fact there is a directive advising how to go about ensuring quality is embedded in the everyday practices of the Air Force. Secondly, it should always be kept in mind that the Air Force is a big entity and as such is slow to react to advances that other types of organizations are quick to respond to. With this in mind the quality management methodologies employed by the Air Force are quickly catching up to the private sector in regards to complexity and effectiveness. Having entered the military in 2004 I have seen my fair share of quality management techniques employed by the Air Force; in fact by the time I had been in a while and had started to get a feel for how things worked I discovered that many middle management officers and enlisted had seen their fair share of quality management and were in a sense burned out with the half steps...
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...Quality is the most important measure of success for any organization. All successful organizations produce a quality product or service, but how it measured and what is the process to produce it. This paper will Chose a process at Abbott labs, Ross division, analyze an "As-Is" flow chart, describe the relationship of the process to the organization's strategic plan and determine the internal an external customers. This paper will also identify the most appropriate Quality Management tool that can be used to collect and present data, utilize your selected quality tool to analyze your process and identify process improvement opportunities, and estimate the level of improvement that could be realized and the value of implementing this process improvement. Every organization has certain problems that affect the quality of the product they are producing. At Abbott Labs Ross division the problem is the quality of the caps that are supplied to Ross from the cap manufacturer. These caps are essential to the production of the Ensure plastic bottle line because they seal the bottle after filling. The problem that Ross is having is the caps are not always a uniform shape. If the shape is off by just a little bit then they will get stuck in the cap-shoot and cause the line to go down. This affects the production deadlines and affects the on-time delivery of the product. This also creates a problem with the cap size that was validated by the FDA and any change in size has to be approved...
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...Quality Improvement Implementation Paper Team C University of Phoenix Quality Management and Productivity MGT/449 Teacher Date Quality Improvement Implementation Paper Introduction Quality is the basic element which should be highly emphasized when a company wants to attain greater market share and acceptability. Through this paper we’ll discuss the quality improvement systems or processes adopted by Hartman Industries in order to gain and retain more and more customers and success. According to Hartman Industries, LLC (2009) the company is considered to be colossal and a leader in plastic injection molding. To be massive and in top positions Hartman Industries has adopted strategies to manage their accuracy and exactness in regard to plastic injection molding. Hartman Industries succeeded because of their efforts in implementing and improving the ISO 9000 standards. They have come up with their own quality control programs which ensure that the quality delivered is up to the mark and as per the requirements of the present trends. The company is highly renowned for their quality work which they deliver in accordance to their outstanding quality control standards. These standards are set and maintained with the help of Six Sigma, thorough research and pertaining to the advanced technology. Identify a quality management system for process or organizational improvement As per UOP (2009) Hartman Industries can be considered as the leader and on the top position in...
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...Quality Improvement Email Glorybel Rodriguez HCS/588 Measuring Performance Standards November 24, 2014 Dr. Debbie Simmons Quality Improvement Email Health care organizations aim to provide both quality and safe patient care. These two fundamental and critical concepts in health care require continuous effort. “Organizations must make an intentional effort to measure, assess, and improve performance” (Spath, 2014, pp.266). Quality improvement (QI) is essential for the continued success of an organization as it reveals specific guidelines and methods to provide consistent and dependable quality services. This paper will discuss QI while focusing on quality management’s role and importance in health care, stakeholder’s different views of quality, QI roles, and what areas in health care require monitoring. Additionally, involved accrediting and regulatory organizations in QI and helpful resources and organizations that affect QI will be discussed. Quality Management According to Kelly (2011), quality management refers to how managers operating in various types of health services organizations and settings understand, explain, and continuously improve their organizations to allow them to deliver quality and safe patient care, promote quality patient and organizational outcomes, and improve health in their communities” (pp. 9). Therefore, the purpose of quality management is to enhance the effectiveness, efficiency, and safety of health care processes to achieve quality...
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...tasks 3) Common Tools – utilization of technology designed to promote the common processes 4) Communication – consistent and continual avenues of sharing information 5)5) Commitment to Quality – attitude and actions of “inspect what you expect” or “zero defects”. Figure 1. Customer Satisfaction Ratings on Account These 5 C’s have enabled the Conoco Account to experience a positive upward trend line of customer satisfaction (rating of 90+%) over the past twelve quarters (Figure 1). The customer satisfaction figure is calculated from the results of a 5-question phone survey of customers who report problems, questions, or requests through the Customer Support Centre (Attachment A). Each business day, the survey activity occurs drawing potential participant names from 20% of all lines of service tickets from the previous day’s business that are in “closed status”[i.e. this status indicates that CSC believes that work requested by the customer is complete]. Customer Satisfaction begins byin setting a baseline of expectations and then delivering service to those expectations. As reactions to that service are accumulated, you reset those expectations are reset accordingly and begin the process begins again. The journey to high customer satisfaction is truly continuous improvement in action. It happens in bite-sized chunks versus quantum leaps. One must be willing to take risks and try new things, . Wwhile all the time monitoring (i.e. metrics are a must) your...
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...Introduction Quality is the basic element which should be highly emphasized when a company wants to attain greater market share and acceptability. Through this paper we’ll discuss the quality improvement systems or processes adopted by Hartman Industries in order to gain and retain more and more customers and success. According to Hartman Industries, LLC (2009) the company is considered to be colossal and a leader in plastic injection molding. To be massive and in top positions Hartman Industries has adopted strategies to manage their accuracy and exactness in regard to plastic injection molding. Hartman Industries succeeded because of their efforts in implementing and improving the ISO 9000 standards. They have come up with their own quality control programs which ensure that the quality delivered is up to the mark and as per the requirements of the present trends. The company is highly renowned for their quality work which they deliver in accordance to their outstanding quality control standards. These standards are set and maintained with the help of Six Sigma, thorough research and pertaining to the advanced technology. Identify a quality management system for process or organizational improvement As per UOP (2009) Hartman Industries can be considered as the leader and on the top position in the field of plastic injection molding. This leadership and renowned position has been attained by the company through the total quality management system which they have adopted to...
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...through Quality Management Course Code: MMgt 5006 Instructor Dr. Muhammad Daniel Saeed Pirzada Semester Fall 2014 Credit Hours 3-0-3 Class Timings 6:00 – 9:00 P.M. (Every Wednesday) Instructors Telephone No(s). 9:00 AM to 4:00 PM (051) 9248839 Afternoons (051) 8432273Ext. 329 Email thepirzada@yahoo.com Teaching Assistant To be decided TA’s Email - Program Manager Mr. Engr Shahid Iqbal Email: shahid.iqbal@case.edu.pk CASE Telephone No. (051) 8432273, 8432250, 2278301 Visiting Hours: 5:00 – 6:00 P.M. (Every Wednesday or by appointment) TABLE OF CONTENTS 1. Brief Introduction 1 TABLE OF CONTENTS 2 2. Brief Description of the Course 3 3. Pre-Requisite Knowledge 3 4. Objectives of This Course 3 5. Course Contents Detailed Distribution 3 6. Grade Distribution (Subject to change) 4 7. Misc. Instructions: 4 8. Websites/Links 4 9. Text Book(s) 4 10. Computer Tools 4 11. Teaching Methodology Error! Bookmark not defined. 12. Instructor’s Profile 4 13. TA’s Introduction: 4 14. Final Comments: Error! Bookmark not defined. 15. Yahoo Group: 4 Brief Description of the Course The course aims at introducing the revolutionary methods of total quality management. Theory and practice are combined by with examples from Toyota, Xerox, and others. The philosophies of Quality gurus...
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...Quality Improvement Is Essential For Maintaining Competitiveness. Thesis statement Improvement of both products and production processes is the key to through better understanding of customer requirements is the key to capturing world markets. Introduction Quality improvement can be termed as a formal approach which involves the analysis of organization performance and efforts considered to improve it. Quality improvement is associated with activities that are undertaken to minimize the gap between the current practices and expected practices. Through quality improvement, organizations are able to harmonize and systematize the provision of products to the customers. This happens by engaging providers of products at their point of delivery and assessing the performance of their programs. This is done for the purposes of developing methods which can enable such providers to offer better quality in their products. The key objective of quality improvement is, therefore, to ensure that an organization provides the expected and desired level of quality in its goods or services. It is, for this reason that organizations engage in measurement in order to be in a position to evaluate quality and verify progress. The use of quality measures in organization is intended at evaluating the degree to which the set standards are being met. It is also aimed at establishing results that portray the extent to which an organization satisfies its customers. Quality measurement is conducted...
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...Quality Improvement Implementation Paper “Continual improvement is fundamental to success in the global marketplace” (Goetsch & Davis, 2010, p. 481). An improvement process cannot be implemented and left to run on its own. The process will continually to be monitored and improved upon. “A company that is just maintaining the status quo in such key areas as quality, new product development, adoption of new technologies, and process performance is like a runner who is standing still in a race” (Goetsch & Davis, 2010, p. 481). Hartman Industries, LLC has hired Team B to draft a proposal with recommendations to improve the company’s manufacturing process. Hartman Industries, LLC is an industry leader in the field of plastic injection molding, headquartered in San Jose, California. Hartman Industries creates innovative plastic designs that have earned international acclaim. Team B will identify a quality management system for process or organizational improvement as well as summarize the requirements of the choose system. Team B will explain how the chosen quality management system will benefit the organization as well as define the variation identified in the as is flowchart. Finally, Team B will detail the implementation plan for the chosen quality improvement process and provide examples of the quality tools that be used for indentifying and reducing process variability. Quality Management System for Improvement Team B will recommend that Hartman Industries...
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...Quality Improvement Implementation Paper “Continual improvement is fundamental to success in the global marketplace” (Goetsch & Davis, 2010, p. 481). An improvement process cannot be implemented and left to run on its own. The process will continually to be monitored and improved upon. “A company that is just maintaining the status quo in such key areas as quality, new product development, adoption of new technologies, and process performance is like a runner who is standing still in a race” (Goetsch & Davis, 2010, p. 481). Hartman Industries, LLC has hired Team B to draft a proposal with recommendations to improve the company’s manufacturing process. Hartman Industries, LLC is an industry leader in the field of plastic injection molding, headquartered in San Jose, California. Hartman Industries creates innovative plastic designs that have earned international acclaim. Team B will identify a quality management system for process or organizational improvement as well as summarize the requirements of the choose system. Team B will explain how the chosen quality management system will benefit the organization as well as define the variation identified in the as is flowchart. Finally, Team B will detail the implementation plan for the chosen quality improvement process and provide examples of the quality tools that be used for indentifying and reducing process variability. Quality Management System for Improvement Team B will recommend that Hartman Industries, LLC...
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...INTRODUCTION Quality improvement is essential Why Quality is so important? The Quality System (QS) regulation requires that each manufacturer shall establish and maintain a quality system that is appropriate for the specific medical device(s) designed or manufactured (820.5 and 820.20). The GMP requirements are harmonized with the International Organization for Standards (ISO) 9001:1994 and ISO DIS 13485. The quality system should be an integrated effort a total systems approach, to satisfy the particular safety and performance needs of a specific manufacturer, product, and user-market. The quality assurance (QA) activities do not simply consist of inspection and testing spot solutions or "fire-fighting," no matter what the product is or how small the manufacturer. In all cases, quality should be considered at the earliest stages in every significant area that has an effect on the quality, safety, and effectiveness of the device. these areas include product development, design verification and validation, component and/or supplier selection, documentation, development of labeling, design transfer, process development and validation, pilot production, routine manufacturing, test/inspection, device history record evaluation, distribution, service or repair, and complaints. Complaints and, of course, favorable comments constitute customer feedback that may result in improvements in the device, labeling, packaging or quality system. ...
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...Collaborative Communication: Integrating SBAR to Improve Quality/Patient Safety Outcomes Cynthia D. Beckett, Gayle Kipnis Purpose/Evidence-Based Practice Question Collaborative communication and teamwork are essential elements for quality care and patient safety. Adverse patient occurrences are an extremely common outcome of communication failures (Leonard, Graham, & Bonacum, 2004). In 2004, the Joint Commission (formerly the Joint Commission on Accreditation of Healthcare Organizations) analyzed 2,455 sentinel events from hospitals across the United States and reported through root cause analysis over 70% of the events were due to communication failures, and approximately 75% of the patients involved died (Leonard et al., 2004). Although improving communication has been included as a Joint Commission’s National Patient Safety Goal for hospitals since 2003, in 2006, handoff communications were included as a specific communication subset. NPSG 02.05.01 states ‘‘The organization implements a standardized approach to handoff communications, including an opportunity to ask and respond to questions’’ (Joint Commission, 2006). Michael Leonard, MD, from Kaiser Permanente- Denver introduced a collaborative communication tool to support patient safety and outcomes. The structured communication tool is Situation, Background, Assessment, and Recommendation (SBAR) (Haig, Sutton, & Whittington, 2006). The SBAR tool provides a framework for organizing information...
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...day which in turn causes the management to hire PRNs or Agency staffing which cost more, and worse patients suffer from it all because they do not get the best care since their nurses are just too busy to attend to their other needs. Staff knows the importance of keeping cost low, and if there are any efforts to reduced cost it needs clinician involvement to increase the likelihood of success because it is necessary to have decision-making processes that actively engage clinicians in change initiatives (Kelly, 2011) In the Concept to practice topic where managers try to assess and clarify their purpose, the question “what am I trying to accomplish?” is the first question and according to Kelly (2011), the answer sometimes leads to improvement. To focus on the purpose the next question, “what is this process, intervention or department designed to accomplish?” The purpose principle is used to understand and define the problem in relation to a larger context. We have issue with call-ins and latecomers and we have a hard time trying to discipline staffs because most of the call ins and latecomers are PRNs or agency...
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...This paper will discuss many things about the elements of the organizational model of my workplace. This paper will discuss my organization’s quality program, goals, and objectives, also the quality management structure. Next, I will discuss how my workplace selects quality improvement projects, and how the nursing staff is trained and supported during these projects. Lastly, this paper will discuss the quality methodology tools, the effectiveness of those tools, and how the quality improvements processes are communicated to staff, how the effectiveness is evaluated and examples of quality improvements in the organization I work for. Quality Management Structure and Improvement Projects The company I work for does have a quality management...
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