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Quality Management Affects the Position of the Companies

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Effects of Quality Management on Domestic and Global Competition

Introduction The effects of quality management on domestic and global organization have become an important factor in today’s competitive approach. In today’s global marketplace, even small companies find themselves being challenged by competitors from all over the world. It is important for businesses to adopt quality management programs to in order to continue improvements of products and services to meet customer needs (Goetschto & Davis, 2010). Several quality management concepts are available for business leaders to use like six sigma, teamwork, continual improvement, employee involvement, and customer satisfaction.
Although quality management processes and procedure my differ for now and in the future, organizations goals remains the same to generate total commitment and continually increase value for customers, investors, and employees (Sebastianelli & Tamini, 2003). This paper will discuss the concepts of quality management and the effects on two different organizations but in the same industry. One will be in the domestic market and the other will be in the global market. The companies chosen are JetBlue Airways and Lufthansa Airlines.
Process Similar in JetBlue Airways & Lufthansa Airlines JetBlue Airways and Lufthansa Airlines are both partners and committed to providing superior service in every aspect of their customer’s air travel experience. Both companies run on principles of value-based management. Their management systems identify risks at an early stage and focuses on the opportunity to resolve activities accordingly (Lufthansa, 2011). Unfortunately, there are times when things do not always go as planned. Flights could be cancelled, delayed, or redirect to another location. Both companies apply total quality management process by keeping their customers informed at all

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