...Quality Management Organizations Quality Management Organizations There are many organizations that can help a company implement a quality management program. Two of these organizations are the Malcolm Baldrige Award and ISO 9000:2000. Total quality management and supply chain management play significant roles to increase the organizational competitiveness power (Mahdiraji, 2012). Malcolm Baldrige Malcolm Baldrige is probably one of the most notable national organizations to assist companies in implementing and maintaining quality management programs. Malcolm Baldrige Jr., the 26th United States Secretary of Commerce, created the Malcolm Baldrige Criteria for Performance Excellence. Over the past 25 years, thousands of organizations use the Baldrige Criteria for Performance Excellence to guide their enterprises, improve performance, and get sustainable results (NIST, 2013). Qualifying Organizations must be for-profit companies and must apply for eligibility. The criterion focuses on a series of questions in key areas within an organization. These areas are Leadership, Strategic Planning, Customer Satisfaction, Knowledge Management, Workforce, Operations, and bottom line results. By answering the questions, an organization can identify the required resources, improvement opportunities, improve operational effectiveness, and ultimately, achieve their strategic goals. Once the Baldrige judges have visited the organization and conducted their audit, examiner feedback is provided...
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...External Quality Management Organizations In today’s volatile business environment, it is vital for a company to continue its focus on quality throughout its supply chain. Although it is important for a company to conduct its own quality checks, it may also benefit a company to seek out external quality management organizations to assist with learning more about quality. These organizations specialize in supply chain quality and offer an objective viewpoint to pinpoint strengths and weaknesses that may be overlooked by the company. In this paper, two external quality management organizations are identified and their respective primary focus areas or services will be provided. Second, the organization’s similarities and differences will be compared and contrasted. Third, the benefits for a company using these organization’s services will be discussed and evaluated. Finally, the choice of using one of these organizations will provide a company any technological, global, or competitive advantage over choosing not to use one of these organizations will be analyzed. External Quality Management Organizations There may be a time when a company finds it helpful to have an external party study the company’s quality processes to assist in identifying areas that need improvement (Foster, 2007). An external quality management organization can offer a different perspective on quality issues that a company may miss while conducting their own quality checks. This objective perspective...
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...EVALUATING QUALITY MANAGEMENT IN UNIVERSITY DEPARTMENTS Abstract Purpose Despite the abundance of research on quality management there is no universal consensus on how best to measure quality in higher education. This paper undertakes a critical evaluation of the different methods used to assess the quality of provision in higher education departments in the UK. Methodology Drawing on relevant literature, the authors develop a quality audit tool that incorporates all key components of effective quality management programmes and apply it to a single UK case study department. Findings The findings suggest that the potential for quality enhancement is determined by the manner in which the evaluation is conducted and subsequent change implemented. Perhaps unsurprisingly there is currently an emphasis on internally derived quantitative data and there is potential to enhance the management of the quality of HE programmes. Research Limitations/Implications This article has concentrated on the development of the quality audit tool and tested this within one UK department. Work is underway to now test the tool on an international basis. Paper type Research paper Key Words quality, higher education EVALUATING QUALITY MANAGEMENT IN UNIVERSITY DEPARTMENTS Introduction In many countries and many cultures, the issue of quality management has been firmly on the agenda of higher education institutions for quite some time. Higher education for the masses...
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...Quality Management Organizations MGT/420 October 1, 2012 Albert La Pierre Quality Management Organizations Schneck Memorial Hospital and MEDRAD are two quality management organizations who have won the Malcolm Baldridge National Quality award. The award raises awareness on quality management issues and recognizes companies that successfully implement quality management systems. Schneck is an organization that exists at the local level in Indiana and MEDRAD is an organization that exists at the national level with global headquarters. Jackson County Schneck Memorial Hospital is a not-for profit county hospital located in Seymour, Indiana. Schneck Medical Center (SMC) sustains a legacy of providing excellent healthcare by leveraging their culture and making infrastructural investments. SMC differentiates its healthcare services from other providers by leveraging their core competency of putting patient first in every decision that is made. The principal factors that determine SMC’s success relative to their competitors are the patient first culture, strong financial foundation, technology integration, quality and stability of the workforce, and focus on excellence. Each of these key factors link directly to their four pillars of excellence: quality of care, customer service, human resources, and fiscal and operations. (NIST, 2012) MEDRAD is a worldwide market-leading manufacturer and distributor of high tech medical devices. Products include fluid injection systems...
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...INTRODUCTION Quality Quality is generally defined as conformance to requirements. It is also conformance to a standard that is required. However, many consider that quality need not just be conformance to requirements but should be an assurance of being the best in the world of that type. In addition, it should also keep a constancy of purpose. Total Quality Total quality refers not only to the product but also to the way the product is made as well as presented to the customer. Total quality asks for customer orientation, process orientation, people management and leadership.All these are continuous processes. Total Quality Managers They believe in a learning organization. They want people not only to learn but also to internalize the learning. Statistical control of quality is very important to them. They believe that work ethic is an important part of any organization’s growth process. They don’t believe that there is a substitute for work ethic, which should become a part of every individual. Total Quality Management (TQM) Total Quality Management (TQM) is a management philosophy which focuses on continuous business improvement through company-wide employee participation and involvement with the fundamental objective of satisfying customer. TOM seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.This has led many researchers and...
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...Stakeholders and the Quality Management Process Quality management considers, from a management perspective, all of the functions an organization must succeed in to achieve customer satisfaction. Identifying individuals who are important to implementing the quality management process is essential to an organization. Stakeholders are individuals who have a vested interested in an organization are vital to the quality management process. Understanding who stakeholders are is fundamental in discerning what their role is in the quality management process. The Kenya Seed Company and Ford Motor Company are both organizations that provide good examples of stakeholder’s roles in the implementation of the quality management process. Stakeholders and Implementation of Quality Management There are many different types of stakeholders within an organization such as owners, employees, clients, and vendors. Owners and employee stakeholders of an organization have an instrumental role in implementing the quality management process because these individuals have a direct line to customers and have the ability to continuously improve efforts and increase resources when necessary to ensure customer satisfaction is obtained. This set of stakeholders can assess current organizational culture, customer satisfaction, identify core values, and communicate these assessments to create a strategic plan that will result in the identification and prioritization of what customers’ demands are in order...
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...Running head: Effects of Quality Management Effects of Quality Management MGT/449 March 20, 2012 University of Phoenix Effects of Quality Management on Lufthansa and American Airlines The impact of quality management in an organization will ensure intended accomplishments are achieved. Providing quality management within a company will intensify satisfaction for employees and the customers. The objective of every business is to produce the utmost valued product and service available to their customers. In the following study the use of quality management will be examined to explain the effects of two different organizations that operate in a domestic market and another in a global market. The companies are American Airlines that operate domestically and Lufthansa Airlines which operates internationally. Resemblance of Organizations The importance of Quality Management is at the zenith of priorities for both airlines because management is 94% responsible for quality problems (Goetsch, 2010). Lufthansa and American Airlines are two popular organizations in the airline industry, American Airlines operates domestically and Lufthansa operates globally. Both airlines operate to the best of their ability and do well in their efforts to improve operations and business services. Lufthansa airlines are developing and introducing practices of communication and enthusiasm to make sure that all its employees apply quality standards into their daily work environment to ensure...
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...Barriers to Total Quality Management Background information about the Total Quality Management Profit making organizations use the quality of their services as a marketing strategy, whereby consumers would identify a given brand owing to its quality and after sale services. Total quality management is a framework that enables companies to prioritize quality in the day-to-day operations of the companies to the extent that the said companies are able to produce high quality products while delivering top quality services during and after the sale period (Gupta, Garg & Kumar, 2014). Accordingly, organizations’ management and employees continuously formulate sound approaches that make it possible for them to improve their products and services. Organizations can only achieve total quality management (TQM) if the said organizations are able to combine management and quality tools as a means of realizing business growth and eliminating wastes while strategizing on how to up surge productivity and profits. The history of total quality management (TQM) began formerly as a term created to describe the Japanese-style management methodology to improvement of quality. The naval air systems command came up with the term as an approach to enhance continuous quality improvement of all the organizational processes and as such, it encompassed practices and principles such as behavioral sciences, economics theories, the analysis of the none-quantitative and quantitative data, and process analysis...
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...Total Quality Management (TQM) There are always great opportunities to improve the performance of healthcare in organizations. In today’s economy, coupled with overwhelming changes in healthcare policy, requires solid, on-going performance improvement in healthcare. What does that mean? It means healthcare providers at every level must examine their organizations from the most strategic level on down to the simplest routine process for opportunities to streamline, improve and optimize the care given and the costs associated with that care. I will later discuss three big ideas in order based on their greatest potential benefit in the healthcare organization which includes total quality management, outsourcing, and customer relationship management. Quality improvement in health care has developed gradually as emerging ideas have been explored and implemented within various clinical and non-clinical settings. One of the more recent methods of quality improvement which has been introduced into healthcare organizations is Six Sigma. Six Sigma is a rigorous set of processes and techniques to measure, improve, and control the quality of care and service based on what is important to the customer (Liberatore, Page 440). The goal of this approach is to bring procedures to defect-free levels by trying to eliminate variation in processes. Defects are seen as any factors which lead to customer dissatisfaction. Many processes in healthcare require a near-zero tolerance for error, especially...
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...an article I found from a website was “Quality Management and Performance: An annotated review”. I could not find a suitable article online but I did find this particular article for purchased to be very interesting. This article gave me interest as it gave the reader a clearer picture on how leaders and managers with poor management skills can have a better effect on quality management. One of the main ideas in the article was how competition and the demands of consumers have greatly changed on how the business environment is conducted. Unlike in the past, companies can no longer rely on their current business operations to survive and compete in the business world; so in order to stay ahead of the competition, companies must implement new types of management practices. This article describes the evolution of quality management and how it is used to improve the effectiveness of a company. Quality management has been and is considered to be one of the most important pieces in an organization. There have been many studies done to explore quality management and their relationship with performance. The purpose of these studies were to help managers and organizations implement effective quality management. Although there are contributing factors to quality management no single factor contributes to effective quality management. Also none of these contributing factors will improve or is guaranteed to improve performance in the organization. The TCO’s that the article identifies...
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...Summary of Key Points and Terminology - Chapter 2 • Quality management had its roots in manufacturing during the 1980s; soon after, service providers, health care, education, nonprofit, and government organizations began to study and implement quality management approaches. • A system is a set of functions or activities within an organization that work together for the aim of the organization. Systems thinking is critical in applying quality principles because the organizational linkages among various functions of an organization must be in alignment to meet the needs of customers and other stakeholders. • Quality in manufacturing has traditionally focused on such technical issues as reliability, inspection, defect measurement, and process control. Quality plays an important role in each component of a manufacturing firm’s production and business-support systems. All are linked together as a system of processes that support the organization’s objectives. • Service – which is “any primary or complementary activity that does not directly product a physical product – that is, the non-goods part of the transaction between buyer (customer) and seller (provider)”represents the dominant sector of the U.S. economy today. The differences between services and manufacturing require different approaches in designing and implementing quality assurance programs. The two key components of service quality are employees and information technology. • The health...
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...Implementation of Total Quality Management in Construction Industry: A Pakistan Perspective ABSTRACT Purpose - The primary objective of this study is to evaluate the issue of suitability, acceptability and degree of implementation of Quality Management (QM) practices in the construction industry of Pakistan. Currently the status of adoption of QM principles particularly in this industry and more specifically in the prevailing culture and context of Pakistani environment is overwhelmingly poor which led the researcher to go for this study. Methodology/sampling - The study entails questionnaire development and the analysis of its responses from seventeen leading construction organizations operating in Pakistan during year 2012. The study also incorporates data from various secondary sources. The analysis was carried out using basic statistical tools such as mean, median and standard deviation and bar chart was employed to represent the data. Findings - The findings revealed that the concept and meaning of quality is not understood and interpreted in its true sense. The conformance to standard specifications (SOPs) is considered to be equivalent to implementation of Quality Management which is far from truth. It was also determined that general lack of awareness and untrained employees that are mostly uneducated labor is one of the major causes towards this dismal. Practical Implications - It is hoped that the outcomes of this study may provide a guideline to the owners of the...
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...Michael DMBA 620 Week 9 Executive Summary Operational Efficiency, Operational Effectiveness, Operations Strategy, and Operational Sustainability are core concepts that help ensure an organization succeeds today, and into the future. Operational efficiency ensures businesses offer consumers the best products or services at the lowest costs possible. Operational effectiveness asks the questions of what, and how much resources are required in producing a product or service. Operational strategy sets the tone by establishing what will be produced and how this will occur, all correlated with the organizations overall strategy and vision. Operational sustainability ensures that an organization has staying power in the market by making necessary adjustments to keep up “with the times”. All play a paramount role in realizing success in the market. Further, Six Sigma, a process improvement discipline, helps organizations remove redundancy in processes as well as waste. This helps ensure sustainability for an organization. Operational Efficiency: is defined as a business’ ability to offer customers the best products and/or services at the lowest possible cost. Several organizations utilize “industry best practices” in order to streamline (lean) core business processes allowing them to react swiftly to changes in the market. Businesses also for corporate alliances in order to ensure/promote efficiency, this falls back to previous week’s assignments as we learned that just because you...
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...Needs Assessment for Quality In order for a hospital to survive the competition in today’s healthcare world, a hospital must be aware of opportunities to grow and reduce costs and be supported by Total Quality Management Process. The TQM process helps the hospital to create new products, ensure the standards of quality and client satisfaction and deliver improved services. In addition, the TQM process also helps in improving a company's bottom line profits by increasing operating efficiencies, eliminating waste, and creating working conditions conductive to productivity and company growth. The employees must work in healthy environments, which maximizes their efficiencies and enables them to perform at their best levels. In both the short-term and long-term, the quality improvement process pushes the company from different angles to achieve strategic goals and plans. One of the important processes of patient care is proper medical documentation and updated medical records. Description of chosen process Accurate and complete medical documentation is the responsibility of medical transcriptionists. However, the challenges to medical transcriptionists and the medical transcription industry are complex and varied. Pressures associated with cost, demand, workforce limitations, technological development, globalization, policy and awareness issues come together to create a picture that changes depending on one’s perspective and point of view. Trying to assemble these factors...
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...CHAPTER 1 DIFFERING PERSPECTIVES ON QUALITY MULTIPLE-CHOICE QUESTIONS What Is Quality? 1. Which of the following is not one of Garvin’s “definitions” of quality? a. transcendent b. value-based c. manufacturing-based d. user-based e. cost-based ANSWER: e; DIFFICULTY: moderate 2. According to Garvin’s __________ definition of quality, quality is conformance to the design specifications. a. transcendent b. manufacturing-based c. user-based d. product-based e. value-based ANSWER: b; DIFFICULTY: moderate 3. According to Garvin’s __________ definition of quality, quality is found in the components and attributes of a product. a. manufacturing-based b. value-based c. user-based d. transcendent e. product-based ANSWER: e; DIFFICULTY: moderate 4. Garvin’s __________ definition of quality states that if the customer is satisfied, the product has good quality. a. product-based b. user-based c. value-based d. manufacturing-based e. transcendent ANSWER: b; DIFFICULTY: moderate 5. Which of the following choices correctly matches one of Garvin’s definitions of quality with its explanation? a. manufacturing-based definition— quality is found in the components and attributes of a product b. value-based definition— if the product is perceived as providing good value for the price, it has good quality c. user-based definition— if...
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