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Quality Management Pioneer

In: Business and Management

Submitted By ecromie
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Total Quality Pioneer Quality management is the function that determines quality in businesses. In this paper I will discuss four functions that work hand- in- hand with quality management. First, the definition of quality and its elements will be discussed. Second, explain how the elements made the pioneer successful. Third, explain how the elements are useful in today’s environment. Fourth, discuss how I think quality will evolve in businesses.
Definition of quality
There are many interpretations of what quality is. It can vary, depending on the circumstance. A good definition of what quality means can be defined as meeting the needs and expectations of a customer (tutor2u, 2012). Quality has many elements that can contribute to how effective it can be. The organization where I am employed has five elements that help meet and exceed it goals. The first element is ethics; employees must be aware of what is good and what is bad in any given situation of an organization. Air Transport International, LLC (ATI) organization ethics establish a business code of ethics, which all employees are held accountable. ATI’s business code of ethics is outlined in their employee handbook and each employee must adhere to. Second, integrity is what customers expect. Employees with good morals and values carries weight in relation to how customers perceive an organization, if employees have good morals and value it will be seen by his or her interactions with fellow employees and customers. Third, trust is closely related to integrity. Without trust the foundation of an organization would collapse. Trust fosters full participation of employees and customers. It encourages commitment of each employee by allowing him or her to step outside of his or her comfort zone in taking risk for the company.
By taking risk improves customer satisfaction by knowing

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