...Quality Management: Signing Off on a Substandard Product Our lives, mainly because of varying decisions and outcome are challenging enough to trial our ethics as an individual or a business. Business ethics as defined by Kirk O Hanson is “the study of standards of business behavior, which promote human welfare and the good” (Hanson 2012) In other words, ethics is about how we behave and about the standards that guide our judgements and decisions. Lauren company as we see in this context are professionals and are expected to make good decisions because the decisions they make will affect people’s lives and before a final decision can be made on a particular product, they have to weigh the technical side and the impact of such product like safety, usability, cost and affordability.(McFarland 2012). A critical look into this case study is necessary as it affects Lauren as a person, (who is in a dilemma on if she should allow the production of product that is substandard), her company (with the option of either to re do production risking losing the contract or to pass the device risking their goodwill). The customer company who are just growing their products and at a risk of losing their entire line of production if the device fails and lastly the public or end users who will be sold a product that’s far from what is being advertised. In advising Lauren, I will engage the use of ethics tests to support my opinion. First, I will like apply the ethics utility test by highlighting...
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...Module 3: Ethics Case Analysis UMUC UCSP-615A_9055 28 July 2015 Amy L. Pancio TurnItIn Score - 9% Introduction The case title, Quality Management – Signing off on a Substandard Product from Santa Clara University, is the basis for the following analysis. This case is based on Lauren who is a newly employed quality engineer whose job it was to make certain that the specifications of the customer’s needs are met based on a product her company was supplying. The technology company that Lauren is employed by was chosen because they had a good reputation for getting the job completed in a timely manner and producing quality work. Lauren faces an ethical dilemma when the testing of a product proves to be substandard and upper management wants to deliver the product so as to not to risk losing the contracted work with the customer. The report proved this product was just under substandard quality when placed in extreme conditions and so the managers felt this situation would be minimal and could pursue production without further costs or testing. This case will be analyzed to determine the ethical dilemma that Lauren faces in approving the substandard product and moving forward with production. Ethics To determine the ethics for this case study it is best to establish and understanding of ethics. The simple definition for ethics from the Oxford Dictionary (2015), states that they are “moral principles that govern a person’s or group’s behavior.” These principles...
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...Case Study Quality Management: Signing Off on a Substandard Product Lauren's first job after graduation from Santa Clara University was working as a quality engineer with a highly respected technology company. She had to monitor the manufacturing process and make sure that all products met customer specifications. Just three months into her position, the company booked a very large deal with a strategic customer, helping establish the company's dominance in the industry. Specifically, Lauren's company was designing a device that would be integrated into another company's product. The customer contracted out this work because they were experiencing rapid growth and cannot meet demand otherwise. They picked Lauren's company because of its good reputation and fast turnaround time. Lauren's role was to test the new device and make sure it met technical and environmental specifications, particularly functionality under extreme conditions, such as high humidity. The test results showed that the products did not meet the quality standards agreed upon, but only by a very small margin. Her general manager instructed her to push it through anyway, stating that the risk of failure was not great enough to delay mass production. Moreover, the likelihood of the product ever being placed in such extreme situations was so small that the manager did not feel jeopardizing the contract was worth it. Lauren spoke to her immediate boss, who worked under her general manager, and he also...
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...Quality Management: Signing Off on a Substandard Product Ruben Ortiz University of Maryland University College AMBA 600 9042 MBA Fundamentals 2158 24 November 2015 Dr. Susan Malone Abstract Lauren is a quality engineer that is in charge of overseeing the manufacturing of products offered by the highly respected company that she works for. Her company landed a large deal with a strategic customer with the instruction to design a device to be integrated with another product. The reason to pursue this was that the client was experiencing rapid growth. Lauren’s company was chosen due to the fine reputation they have and the fast turnaround time. As the manufacturing process started, test results showed that the product did not meet the criteria set forth by the client. After informing the supervisor of the product shortfall, the supervisor wants Lauren to put the product through. She went a step further and informed the general manager with the same results. This is a very important customer and a large deal for the company that will establish the company within the industry and the managers do not want to jeopardize the contract with the client. Lauren must find the inner strength to inform all parties involved without jeopardizing her relationship with her supervisors or the company reputation. Pushing products that do not meet standards may have the opposite effect that the supervisors believe they need to follow. They are opening...
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...working place, refers to the rules of the workplace that an employee has to comply with, along with the rules of society. Lauren a quality engineer in her company is faced with an ethical challenge to sign or not to sign fraudulent report to produce a product that does not meet quality standard of the customer .In the study, the concept of ethics has been examined using principles of ethics, followed by a conceptual framework of making ethical decisions. Lauren is meant to determine using five ethical principles, what is right and wrong, fair and unfair, respect of human rights, the virtuous principle and the common good principle. Ethics generally means the “just” or “right” behavioral standards in a situation between individuals. Social principles including justice and right are “generally accepted” (Browning, J. & Zabriskie, N.B. 1983, p. 219). Ethics is a discipline that investigates the doings of humans as a special problem field and examines the entities and characteristics of this field and the principles (values) governing this field, and whether the doings of human beings are dependent or independent (Taylor, 1975, p. 1). In the analysis of the case results from the five ethical principles suggest that Lauren should not sign the report since it is unethical and fraudulent perhaps the company may come up with another device that meets quality standards agreed upon for the greater good of the company and public. Critical thinking skills in the work places help in...
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.........3 Introduction……………………………………………………………………………………..4 Part I. My Professional Code of Ethics…………………………………………………………5 My Code of Ethics My Touchstones My Approach to Avoiding Faulty Thinking My Personal Approach to Four Major Ethical Dilemmas My Policy as a Supervisor or Manager Part II. Two Primary Ethical Issues Impacting Organizations………………………………….8 Environment, Health and Safety Policy Confidentiality Part III. Case Analysis………………………………………………………………………....10 Quality Management: Signing Off on a Substandard Product AutoZone Conclusion……………………………………………………………………………………...14 Introduction Everyone’s moral code is different because of their upbringing and life experiences. Your own moral code is very important because you need to have a personal code you go by to make important decisions in your life or ones that affect people around you. A moral code will be defined by my own interpretation in this paper. I will also be discussing other ethical approaches that I base my code off of as well. Part I. Professional Code of Ethics My Code of Ethics Your own code of ethics is always unique, but it often has a basis of some common...
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...upscale entertainment can often be difficult. Hectic work schedules and demanding lifestyles force social activities to be reserved for the weekend. Long lines, packed venues and substandard cuisine make the weekend social atmosphere less desirable and often a waste of time. Washington, DC venues offer an upscale beauty club environment with the opportunity to enjoy another person's company in sophistication. The people of Washington DC have proved this trend to be highly marketable trend, for example K Street in Washington DC is a strip of lounges on a whole street. Baltimore, however, has not had the opportunity to experience such a venue. The resurgence of "cocktail culture" over the past few years has customers looking for good value, not just good price. They are demanding higher quality ingredients and seeking out interesting, exotic and expertly prepared flavors. These Nightclubs/Lounges should feature unique offerings as a way to attract guests, promote business and differentiate from the other "wine and dine" establishments. 1.2 The Company An upscale lounge and sports bar called “ELITE Lounge” located in Baltimore’s Inner Harbor. ELITE will serve drinks and appetizers and it will provide quality entertainment for men and women aged 21-50 years old. ELITE Lounge will provide upscale quality service, and prices will be comparable. Our revenue will be the result of alcohol sales, food sales, and occasional admission fees. Alcoholic beverages will generate a large...
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...Coke – Ethical Issues “Our product is quite healthy. Fluid replenishment is a key to health. Coke does a great service because it encourages people to take in more and more liquids.” - Michael Douglas Investor, Coke’s Chairman and CEO. “Public schools are funded by the public to educate the children as provided by state law. It is totally inappropriate that its facilities and employees are being used by corporations to increase their own profits on public time and with public dollars.” Dr. Brita Butler-Wall, Executive Director, Citizens’ Campaign for Commercial-Free Schools, US. THE RECALL On June 13, 1999, Coca-Cola[1] (Coke) recalled over 15 million cans and bottles after the Belgian Health Ministry announced a ban on Coke’s drinks, which were suspected of making more than 100 school children ill in the preceding six days. This recall was in addition to the 2.5 million bottles that had already been recalled in the previous week. The company’s products namely Coke, Diet Coke and Fanta had been bottled[2] in Antwerp, Ghent and Wilrijk, Belgium while some batches of Coke, Diet Coke, Fanta and Sprite were also produced in Dunkirk, France. Children at six schools in Belgium had complained of headache, nausea, vomiting and shivering which ultimately led to hospitalization after drinking Coke’s beverages. Most of them reported an ‘unusual odor’ and an ‘off-taste’ in the drink. In a statement to Reuters, Marc Pattin, a spokesman for the Belgian Health Ministry explained the seriousness...
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...Chapter: 1 SME Financing in Bangladesh We have come across many definitions of SMEs in Bangladesh. According to the Industrial Policy document from the Ministry of Industries, a small enterprise is defined as a registered enterprise with less than 50 workers, excluding the cottage units, and with a fixed capital investment of less than BDT 100 million. A medium enterprise is defined as a registered enterprise with between 50 and 99 workers, and/or with a fixed capital investment between BDT 100 million and BDT 300 million. The PCBs (Private Commercial Banks) seem to have various definitions based on loan components. The small-scale segment is in general defined as enterprises with a loan component between BDT 300,000 and BDT 10 million (between USD 5,500 and USD 185,000). Medium companies are said to have a loan component between BDT 10 million and BDT 100 million (between USD 185,000 and USD 1.85 million). Under yet another definition the World Bank estimates that Bangladesh has approximately 27,000 medium-scaled enterprises (here defined by the Government of Bangladesh as registered enterprises with assets larger than USD 600,000 equivalent) and 150,000 small-scale enterprises (registered enterprises with assets of less than USD 600,000 equivalent). The small and medium scale enterprises (SMEs) are mainly found within the industry and services sector. In Bangladesh, the SMEs account for about 45 percent of manufacturing value addition, 80 percent of industrial employment...
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...ASSIGNMENT ON TOYATA’S GOBAL PRODUCTION STRATEGY Submitted to: Mr. Md. Zillur Rahman Course Coordinator Course Code: MGT-601 Course Title: Strategic Management & Case Analysis Department of Business Administration Sylhet International University, Sylhet Submitted by: Shakhor Ranjan Dash Roll No. 11382 MBA 2-2 Submitting Date : 30.11.2012 Dell Case: Question 1 :: What are the advantages to Dell of having manufacturing sites located where they are? What are the potential disadvantages? Answer: Dell’s manufacturing sites are in Brazil, China, Malaysia, Ireland, and the U.S. Advantages of these locations are that some of them are low cost (Brazil, China, Malaysia and, relatively, Ireland), they have educated work forces that are highly productive, and they are near large regional markets. Dell Case: Question 2 :: Why does Dell purchase most of the components that go into its PC from independent suppliers, as opposed to making more itself? (Does does little more than final assembly of components into PC) Answer: Dell outsources because it enables Dell’s business model to be successful. Dell’s comparative advantage is in pricing, customization and rapid order fulfillment, all advantages gained through supply chain management and logistics. By outsourcing, Dell does not carry risks connected to inventory such as obsolescence, Dell can maintain flexibility in its manufacturing, and Dell has lower coordination...
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...Real Estate Finance F-409 Submitted To Farzana Lalarukh Associate Professor Department of Finance University of Dhaka Submitted By No Name Roll 1. Masud Ahmed 16-014 2. Khaleda Aziz 16-024 3. Akhter-E-Tamanna 16-102 4. Sameya Azad 16-152 5. Mohammad Mominuzzaman Bhuiyan 16-174 Date of Submission: 17-2-14 Date: 17-2-14 Farzana Lalarukh Associate Professor Department of finance University of Dhaka Subject: Submission report on “ Long Run Perspectives of Developer in Bangladesh” Dear Madam, We are pleased to submit the report you have assigned to us. The report paper was to prepare the term paper on the course named “Real Estate Finance” course code: F-409, as a part of our academic activities. Working on this report was a great opportunity for us to apply our theoretical expertise, sharpen our view and ideas. Finally, we are very thankful to you for giving us an effective topic to prepare our report and we are waiting eagerly for any kind of question you may have concerning our report. Sincerely yours On Behalf of our Group ………………………. Sameya Azad This is high time we conveyed our deepest gratitude and sincere submission to the Almighty ALLAH for giving us the opportunity to accomplish such an enjoyable task of preparing this report in time. We express our thanks to our dear course teacher Mrs. Farzana Lalarukh for assigning us a report dealing with the Real estate sector and...
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...Solutions for Chapter 11 Audit of Acquisition and Payment Cycle and Inventory Review Questions: 11-1. Supply chain management involves the management and control of materials in the logistics process from the acquisition of raw materials to the delivery of finished products to the end user (customer). Supply-chain management involves contracts between buyers and suppliers that specify contract, delivery, and payment terms. In some cases, such as Wal-Mart, suppliers retain title to the goods until they are sold to the buyer’s customers. Wal-Mart’s suppliers have access to Wal-Mart’s inventory records and automatically restock inventory according to that contract. Wal-Mart pays their suppliers when the products are sold to its customers. General Motors has contracts with its suppliers that call for providing tires and other parts based on production schedules and paying suppliers based on the actual production of cars. 11-2. The major controls that a company such as General Motors will consider in such a partnering relationship include: • A contract specifying the requirements of each party to the contract. For example, the contract should specify the following major requirements of the supplier: o Penalties for failure to deliver products on time. o Quality control requirements, including inspection and testing to be done either by the supplier or the purchaser. Most contracts require intensive inspection by the supplier...
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...Background of the Study The development and improvement of trade routes depend on the development of banking industry. Banking sector occupies an important role in the nation’s economy because of its intermediary’s role. It plays a vital role in the economic development of a country and forms the core of money market of any country. In developing country like Bangladesh the banking sector as a whole has an important to play in the progress of economic development. Hence the schools, colleges and universities are giving emphasis on the applied part of banking education. This report is originated as the academic requirement of the BBA program under the Business Administration Department of DHAKA CITY COLLEGE. Under this program student have to participate in internship program of three month duration toward the fulfillment of the Degree. As practical orientation is an integral part of the BBA degree requirement, I was sent by the department to AB Bank Limited to take real life exposure of the activities of financial institutions. The Human Resource Division of ABBL arranges my internship program at Islampur Branch from December 26, 2010 to March 26, 2011. At the end of the internship period the student have to prepare a report on the organization and this report titled “Loans & Advances and SME sector of AB Bank Limited” is the outcome of my three months practical knowledge at AB Bank Limited. Rationale of the Study Theoretical knowledge is not enough for a student. There...
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...of utilization of bank fund in the form of credit, the bank has to carry out a certain course of action that is known as credit operation. Credit Management is a dynamic arena in banking industry where a certain standard of long-range planning is needed to allocate the fund in diverse field and to minimize the risk and maximize the return on the invested fund. While sanctioning of credit undergoes some steps like collecting of related documents and information with duly filled-up credit application form, scrutinizing, investigation, preparation of proposal, sanctioning, pre-disbursement compliance, disbursement, supervision, monitoring. Credit Management deals with all this process. An important task under this section is credit risk management which is simply defined as the potential that a bank borrower or counterparty will fail to meet its obligations in accordance with agreed terms. Effective credit administration works to ensure good recovery of loan which is the key to long-term success of any banking organization. In the backdrop of economic liberalization and financial sector reforms, a group of highly successful local entrepreneurs conceived an idea of floating a commercial bank with different outlook. For them it was competence, excellence and consistent delivery of reliable service s with superior value products. Accordingly, Prime Bank Ltd. Was created and commencement of business...
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...AN ANALYSIS OF THE BUSINESS AND FINANCIAL PERFORMANCE OF AN ORGANISATION OVER THE PREIOD OF THREE YEARS THE CASE STUDY OF ACCESS BANK PLC BEING A PROJECT SUBMITTED TO OXFORD BROOKES UNIVERSITY IN PARTIAL FULFILLMENT FOR THE AWARD OF B.SC (HONS) IN APPLIED ACCOUNTING BY xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx ACCA REG. NO: xxxxxxx E-mail: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx MAY, 2011 PAGES: 29 WORD COUNT: 6345 TABLE OF CONTENTS PART 1 1.1 Introduction 1.2 Reason for choosing the topic 1.3 Aims and Objectives of the report 1.4 Research questions 1.5 Research Approach PART 2 Information gathering 2.1 Sources used for information gathering 2.2 Description of methods used: 2.3 Limitations of information gathered 2.4 Ethical...
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