Brighton School of Business and Management Limited

Quality Management and Project Management Combined Assignment Word Count for each assignment should be between 2,000 and 2,500 words Assignment 1 Quality Management in a Business and Services Context You need to:     describe how quality assurance and control is applied to the operational activity within your organisation describe how quality performance is measured within your organisation explain how communication and record keeping is managed in your organisation describe how quality management principles are applied to the strategic planning carried out by your organisation

Assignment 2 Quality Controls and their Benefits to the Customer You need to:       define quality in terms of customer satisfaction assess the information made available to customers explain the relationship between effective marketing and customer satisfaction evaluate the benefit of user and non-user surveys in determining customer needs examine the methods of consultation employed in your organisation to encourage participation by under-represented groups investigate the value of your organisation’s complaints procedure and analyse how this is used to improve quality

Assignment 3 Quality Management Schemes You need to:     select three different quality management schemes appropriate to commercial operations describe the rationale underpinning each scheme identify the main similarities and differences between these schemes explain how the implementation of each scheme would benefit your organisation

Assignment 4 Applying Quality Management Principles to Improve Performance You need to:      explain the role of self assessment in order to determine an organisation’s quality ‘state of health’ recommend the introduction of one of the quality schemes that you discussed in Assignment 3 describe the stages of staff