Quality Management
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1 Different quality approaches and principle of in total work of Deming and Juran.
Total quality of management refers to an approach geared towards improving the product system taking into consideration customer needs as well as the relationship between the producers and suppliers of the commodities.
According to Deming, his approach was mainly designed to help most of the Japanese companies who were recovering from the impact of Second World War. His approaches were base on the five main principles including;
Proper planning: He argue that for quality to be achieved, he call upon companies to work on proper planning design aimed at improving the quality of products and services according to the need of customers, since this will help lower wastage in production and in turn lower the overall cost of production.
On top of planning, he sighted action on plans, to him, after planning a good design, the plan should be put into action to help create unique product. Unique product usually make customer feel happy since they would like to try out new things.
After applying the action onto plans, Deming suggested that check should be in place since this will actually help monitor and the entire barrier thus in turn helping the employees to apply right tools to achieve right quality of products and services.,
Lastly, to achieve good quality, Demimg argue that the action should be applied on the challenges. This will improve on the overall customer satisfaction level if they are properly addressed.
2 On his part, Juran applied 3 fundamental approaches in improving the quality of products and services offered to the customers. To him total quality can be achieved through; proper planning He argue that for good quality to be achieved, proper awareness should be in place since this will help in creating room for