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Quality Managment

In: Business and Management

Submitted By Salama
Words 137918
Pages 552
ISBN 978‐9948‐03‐638‐8

Q uality Congress

Middle East 2

Dubai (7-9 April, 2008)

Creating an Architecture of Quality and Excellence in the Middle East: Responsibilities, Challenges and Strategies

Proceedings of Congress Edited by Najwa Sami Dham & Syed Aziz Anwar e‐TQM College P.O. Box 71400 Dubai United Arab Emirates


ISBN 978‐9948‐03‐638‐8

Table of Contents

Foreword ___________________________________________________________________ 6
Professor Mohamed Zairi, Chairman, Quality Congress Middle East 2 ______________________ 6

Research Papers ______________________________________________________________ 7
TQM and its Implementation in Higher Education of Iran _________________________ S.A. Siadat _____________________________________________________________________ M. Mokhtaripour _________________________________________________________________ R. Hoveida _____________________________________________________________________ 8 8 8 8

Quality: From Where to Where? ___________________________________________ 12 Alan Brown ___________________________________________________________________ 12 The Impact of Educational Quality Models on Schools’ Performance in Dubai ________ 20 Kalthoom Al Balooshi ____________________________________________________________ 20 Wafi Dawood __________________________________________________________________ 20 Management Education and Development in the United Kingdom _________________ 25 Daniel O' Hare _________________________________________________________________ 25 Global Quality Management Systems and the Impact on Service Quality and Brand ___ 35 Jonathan M. A. Ward ____________________________________________________________ 35 Resilience: From Product to Corporate Strategy _______________________________ 42 Mehran Sepehri…...

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