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Quality & Operations Management Systems

In: Business and Management

Submitted By JackyWu
Words 6455
Pages 26
Subject Name: Quality & Operations Management Systems

Subject Number: 49306

Subject Mode: Standard

Assignment Number: 1

Date Submitted: 12 MAY 2014

Student Last Name: WU

Student First Name: WENKUN

Student ID: 11790401

1 Quality Management System (QMS)
ISO 9001:200
The following tasks were completed using the example of NAB bank in Australia

1.1 Write a Quality Policy for the company in accordance with the ISO9001:2008 requirements

National Australia Bank which is short for NAB is one of the four largest financial institutions in Australia

NAB aims to:
1 built world class customers relationship around Australia to provide our customers with quality products and services, fair fees and charges
2 Give the best investment advice and guidance to customers to help them build up career and also help Asian active customers to achieve efficient investment.
3 deliver satisfactory and continuable financial returns to over 500,000 shareholders.
4 strengthen banking service for superannuation and the ageing people

NAB will ensure the objectives mentioned above achieved by providing any required services and resources and do its best to achieve the action below:

We will make our business more simple and digitized
We will build up strong relationships between class customers around the world
We will increase and strengthen the banking services for the superannuation and the population of older people.
We will expand banking services for the Asia customers who are active in running business in Australia.
We will provide and improve the digital banking services for Australia customers, such as DIY deposit machine and coin counting machine.
We will strengthen the international projects and services
We will provide more detailed and effective investments information and strategy for our customers to help them build

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