...University of Phoenix Material Quality Improvement Plan Template In this course, you develop an organizational quality improvement (QI) plan for a health care organization of your choice. Appropriate organizations include hospitals, nursing homes, ambulatory and surgery centers, home health, assisted living, health departments, hospice, rehab units, pain clinics, and cancer clinics. Choose a quality issue about which you are passionate and may implement in the future. A few examples are reducing patient falls, medication errors, and improving nurse response times. The complete QI plan must be no more than six pages. Organize the plan as you would present it to the organization’s board of directors for approval. Do not copy and paste sections from previous parts of the plan. Instead, summarize previous assignments, prepared with the intent to present the most important points of your research. Executive Summary: A one-page overview of the plan Introduction/Purpose: Introduce the organization and state its mission. Describe the types of services the organization provides. This section must be approximately half a page. (This information was initially covered in Week Two: Organizational Quality Improvement Plan – Part I) Goals/Objectives: Describe what goals the organization has to meet its mission. These are principles that shape how the organization views and achieves quality. Examples may involve the concepts...
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...legislature and regulations on quality of healthcare services The impact of legislature and regulations on quality of healthcare services The health plan exchange program required from the Patient Protection and affordable care Act (PPACA) became in effect as of 2014. This very important piece under the Affordable Care Act (ACA) regulates, that all states would be required to form health insurance exchanges. A marketplace in which people and businesses would be able to purchase healthcare coverage. In California this is what is known as Covered California. In creating these exchanges the state would also need to address different issues to ensure that these exchanges meet the needs of the public. Some of those regulatory issues would include how much the government would need to be involved in the management of these exchanges, structure and governance of the exchanges, requirements for insurance to also offer an option of exchanges and the structure of the exchanges themselves (Hoffman, 2012, p. 881). A few very important steps that may make a huge impact in healthcare regarding these government requires exchanges can be the future reportable results for 13 clinical quality measures set forth in order to compare the different exchanges. Some benefits to the new health plans exchange system is individuals can no longer be denied coverage due to a pre-existing condition or premiums cannot increase due to health conditions. With the new health plan exchange requirement,...
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...remember more each time. This document is an example of what I used for the test and includes step by step instructions to create each piece. You should come up with whatever tricks work for you. I make no guarantees that this will work for you or that there are no errors in here. All I can say is that it worked for me and I hope this helps you find something to work for you. Most of the benefit is in learning to create the spreadsheet not in actually using it. However, it’s a nice feeling to start the test by documenting things you know instead of starting by answering a question you don’t! Good luck and happy studying. By PMPExamPrep 1 CHEAT SHEET Part A: Process group and Knowledge Area Matrix from P 38 PMBOK 2000 Edition Process Groups Step 1: Fill in negative C0 Knowledge space with X (cells with I P E C^ Areas no processes). • Starting at the top X PIM X of Closing – go down 6 and over 1 S X X • Skip space in X T X X Closing and do “Down and up” C X X X • From top of Q X X Executing drop one and do 3 in a HR X X X row. • In inititating, block Comm X out all except Risk X X X Scope Proc X X Step 2: You need a way to remember which processes go where. My friend BT came up with some pneumonics to help. Write them down next to the Knowledge Area. (After a while you may not need these). Process Groups Knowledge Areas PPI ISSSS AAASS RCCC QQQ OST CIPA RRQQRR PSSSCC PIM S T C Q HR Comm Risk Proc X X X X X X X X X X X I X X X X P E C^ C0 X X X X X X By PMPExamPrep 2 CHEAT...
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...EVOLUTION Helping Suppliers Automotive supplier Delphi launched the Quality Focus Supplier (QFS) initiative In 2003. This eight-step program is designed to encourage and enable suppliers to embrace a culture of zero defects and continuous improvement through an unrelenting focus on quality. The results to date have been impressive: a dramatic reduction in nonconforming parts, in problem cases, and in negative impacts to Delphi's facilities or to its customers. to Focus on By Bill Clark, John Chang, and Marcus Chao ays custoincrs bave come to expect levels of quality and delivery that ahnnsi unheard ot a generation ago. Nowbcrc is tbat more evident than in tbe aiBomotive industry, wbere ear buyers cannot escape the blizzard ol t|uality and reliability studies (rom Consumer R^^iorfs, J.I). Powers & Associates, and a host o( comparative Internet sources. At Delphi, we tully embrace tbe higber cxpeetations ot tbe industry and our customers. Our entire organization is committed to excellence and driven not jusl to meet, but to exceed our customers' expectations. We want to be OLir customers' best supplier, and a key element in acbieving tbis is to make sure tbat our culture, including our supply base, bas a "zero-defect" mentality. Tbis means perfection in all that we do: perfect planning, perfect execution, perfect communications, and perfect parts, Tbe ex]iectation is to bave zero quality incidents and zero disruptions. Tbis means providing our eustomcrs...
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...responsibilities. Returned goods are part of reverse logistics. | True | | False | Reverse logistics involves managing the flow of goods back up the supply chain. Using third-party fulfillment means losing control of fulfillment. | True | | False | Outsource this key function means a loss of control. Small changes in consumer demand can result in large variations in orders placed because of the … | Safety stock requirement | | FCFS scheduling | | Lead time effect | | Bullwhip effect | | Supply chain | Variations are amplified as they move backwards in the supply chain. A factor that makes it desirable for business organizations to actively manage their supply chains is: | more potential vendors | | increasing globalization | | the internet | | downsizing | | RFID's | Globalization is making supply chain management more important. Which of the following is a barrier to integration of separate organizations in the supply chain? (I) conflicting objectives of the companies in the chain. (II) different level of capacity of the companies in the chain. (III) reluctance of the organizations in the chain to allow other organizations access to their data. | I, II and III | | I only | | II and III | → | I and III | | I and II | Capacity imbalances can be overcome, but conflicting objectives and mistrust are substantial barriers. Examination of the sources of supply for purchased parts or materials in order to...
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...TOTAL QUALITY MANAGEMENT TOOLS ADOPTED BY THE VOLVO COMPANY Submitted by, Sharath 4SX12MBA52 MBA Section ‘C’ Submitted to, Mr. Karthik. K Lecturer MBA department Sahyadri College Date of submission: 17-04-2014 Table of Contents 1.0 Company introduction 4 2.0 Total quality management meaning 4 3.0 six sigma concept 4 3.1 steps taken by to Implement it 4 4.0 PRQP Advanced production quality planning 8 4.1 Responsibility’s in APQP 9 4.2 APQP Planning 9 4.3 APQP Review 10 5.0 Quality management in PPAP (production part approval process) 11 6.0 The 8D framework 12 6.1 Background of 8D 12 6.2 What is 8D? 12 6.3 The 8 discipline 12 7.0 The QJ process 14 7.1 Identify new QJ 14 7.2 Open New QJ 14 7.3 Investigate QJ 15 7.4 Develop solution 15 7.5 implement solution 16 7.6 Follow up 16 8.0 poka-yoke 17 9.0 Specification paper 17 10.0 Warning light 17 11.0 Scanner 17 Table of Figures Figure 1: six sigma improvement process transactional tasks 6 Figure 2: Process Input and Output 7 Figure 3: An example of APQP planning 10 Figure 4: This picture illustrates how to match Volvo GDP at part level with supplier 11 Figure 5: chart showing PPAR process 12 Figure 6: The eight steps in 8D 14 Abstract Maintaining quality in production...
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...The PRINCE2® Practitioner Training Manual A common sense approach to learning and understanding PRINCE2 Version 1.0i (Check latest version) Covers the PRINCE2 Practitioner syllabus Link to PRINCE2 Foundation Self Study guide Link to PRINCE2 Practitioner Self Study guide Sample By Frank Turley, The PRINCE2 Coach MgmtPlaza – Affiliate of TAG Practitioner Level The PRINCE2® Practitioner Training Manual ii The PRINCE2® Practitioner Training Manual Thank you for reading our PRINCE2 Training Manual. The main objective of this book is to provide an easy-to-read and easy-to-understand PRINCE2® manual. The idea for this book came from the questions I received from people trying to learn PRINCE2 and after reading the official PRINCE2 manual “Managing Successful Projects with PRINCE2”. The official PRINCE2 Manual for the Project Manager is an excellent reference manual but can be rather difficult to pick up and read if you are new to both project management and PRINCE2. So this book is meant to be – and is – an easy introduction to PRINCE2 and is quickly becoming the most read book for people wishing to learn about PRINCE2 and prepare for Foundation Exam and Practitioner Exam. Feedback: We welcome any feedback (suggests to improve or corrections), Feedback The Swirl logo™ is a Trademark of the Office of Government Commerce PRINCE2 ® is a Registered Trademark of the Office of Government Commerce in the United Kingdom and other countries Free PRINCE2Self...
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...one of the largest car manufacturer and seller. In year 1987 it faces an external business environment change in the form of new warranty policy announcement by its major competitors General Motor, which changes the current philosophy of warranty in U.S car market. This policy change may have implications not only on Ford’s sales and market share but also on various departments within organization (such as manufacturing, quality assurance, parts and service, and extended service plans) and their dealer network. In answer, Ford executives have to respond through a best suitable course of action by carefully analyzing the current market variables. Changes in the business environment created both opportunities and threats for Ford’s strategic development. The organization improved its strategic capabilities while witnessed and coped with the forces of comparative market continually result into: • Build the business • Development of strategic capabilities that move the organization forward • Improvement of the ways of organization in which it creates quality products and Increases sales and profit in existing markets with a view to offering its customers better service This case study analysis illustrates how Ford, analyzed its business operations and market performance, moved its business forward by choosing an appropriate strategy for warranties and services. Competitive forces that shaped the Ford’s strategy: Ford was founded in the USA in 1903. In addition to facing strong...
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...Difference between QA and QC As we've talked in a previous post about the Definition of Quality, with these 2 terms exist the same “issue” where every single person/organization defines Quality Assurance (QA) and Quality Control (QC) in a bit different way. Also, many people including HHRR (Human Resources) and quality professionals do not know what QA and QC really means, and what the difference is between both terms. For those reasons, these concepts are often used interchangeably, and in some organizations one department performs the activities of both. The truth is that both terms have strong interdependence; QA relies mostly on the QC feedback and both work to deliver good quality products/services; but they are different processes. Next table shows the differences between them. QA vs. QC Definition from ASQ.org Assurance: The act of giving confidence, the state of being certain or the act of making certain. QA: The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled. Other definition QA is a failure prevention system that predicts almost everything about product safety, quality standards and legality that could possibly go wrong, and then takes steps to control and prevent flawed products or services from reaching the advanced stages of the supply chain. Definition from ASQ.org Control: An evaluation to indicate needed corrective responses; the act of guiding...
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...Having a quality program is plan that strives to ensure that the quality of a project will meet what was originally planned. This plan establishes quality goals, policies and standards that are related to the project scope. The design of the quality planning tool is critical to ensure that processes are synchronized with the core processes of the scope of the project which include the schedule, cost, facilities, team and risk management. The quality program should guide each process to ensure that the customer’s demands are able to be met. This will ensure that all of the processes are goal oriented to the customer’s needs. The process that the VW Mexico Team utilized was to develop a work breakdown structure (WBS). This structure integrated the plans submitted by various project participants and detailed the timeline for the overall project. As a quality control individual I would utilize the WBS as a structure to integrate a quality control program that would be based on Volkswagen’s expectations of it’s component assembly for the new Jetta. This program that is developed for the project will begin with obtaining information of the quality policy and procedures, customer expectations, the project scope statement and the WBS. As the case study explains, the project that VW Mexico is undertaking is to produce several motor and axle parts and assemblies that include the front axles and cornermodule assemblies. During the scope of this project, the WBS was developed...
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...October 2008. It was a machining process improvement project that I participated at XXXXXl. I was working as a Manufacturing Process Engineer with machining process, and in this particular case I made a validation of new cutting fluid for shaving process. Background (2) The main purpose of this project was validate a new kind of cutting fluid for shaving process of the gears for vehicle transmissions at Eaton (http://www.). These gears are the main parts of the transmission, which is manufactured in many machining steps, thermal treatment, assembly, and the project aim was improvement / cost reduction of cutting fluid usage. (3) Due to approval problems in the operation of shaving, the manufacturing team exchanged the current oil that time (integral oil plus chlorinated paraffin – usually used in shaving process) for new oil (soluble oil – called FLUCOR 405e) with thirty percent of concentration and seventy percent of water. There was no follow up for all costs involved and performance in the operation that could ensure that the usage of the new oil was advantageous for the company. (4) The facilitators were EHS department (Environment Health and Safety), Lubrication department, and Manufacturing department. As internal clients two areas of the company were considered the main departments with possible benefits, Manufacturing and Management tools. (5) Manager EHS Department Quality Engineerig Process Engineering Accounting / Cost Environment Safety ...
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...HealthCare is a national healthcare organization that delivers quality products and services to their members. They offer a broad range of medical and specialty products including PPO’s, HMO’s, and various hybrid and specialty dental and health care services. These services combine the attributes consumers find attractive while also developing and establishing effect cost control techniques. By doing this, they allow their members access to the quality care that is needed. ABC HealthCare has 69 million members that are served by their affiliated companies and 37 million enrolled in its family of health plans making a total of 106 million members served. ABC HealthCare is one of the nation’s leading Health Insurance Plans. ABC HealthCare prides itself in having a framework that yields tangible value for all of their members, employers, healthcare professionals, associates, and shareholders. Along with this framework, ABC HealthCare’s business strategy includes: Creating the best health care value in the industry, excel at day-to-day execution, and capitalize on new opportunities to drive growth. Enterprise clinical quality management is the level of this organization that I represent. The above mentioned business strategies and framework apply to all parts of the company; however, the enterprise clinical quality management department also has their own goals, objectives, and leadership. The goals of the Enterprise clinical quality management department are to: improve the health of our...
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...Final Project: Marketing Plan Brianne Rauch T00015613 December 6th, 2015 Table Of Contents Executive Summary……………………………………………………………………………3 Part 1: Current Situation……………………………………………………………………..4 Part 2: Target Market Segmentation……………………………………………………6 Part 3: Marketing Objectives……………………………………………………………….8 Part 4: Product positioning………………………………………………………………….9 Part 5: Marketing Mix…………………………………………………………………………10 Part 6: Implementation Plan………………………………………………………………..12 Part 7: Financial projections and Implications………………………………………14 Part 8: Overall recommendation…………………………………………………………..15 Appendix……………………………………………………………………………………………..17 Citations……………………………………………………………………………………………….21 Executive Summary 1.) The key marketing decisions involved with the Xbox one that need to be made in order to sell this product successfully include: the features that will set this product over the top from its older model the Xbox 360 and its direct competition the PS4. Another key decision to consider when producing the Xbox one is the release date of the product and the pricing of the product. Also producers need to consider what games are coming out for their console around that time and the popularity of them. 2.) The target market audience for the Xbox one ranges from 12-26 year old males. This choice is valid because starting in middle school through high school teenage boys are the main users of these console products. At these ages most likely their parents will be...
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...Part A Below are the final cumulative balanced scorecard ending with Quarter 4, the income statement from the Quarter 5, and the balance sheet from Quarter 5. Part B B1 Budgets and Pro-Forma Statements In this section we will be discussing the use of budgets and pro-forma statements and their effectiveness in planning for the following quarter’s expenses. It will be important for any company to analyze the information provided from these forms in order to run a successful business. 1. Budget Evaluation It was extremely important to use budget and pro-forma statements in planning and funding the projected capacity to achieve my business goals. After the reviewing the pro-forma statements I was able to evaluate and decide that I needed to increase plant capacity in order to increase my inventory. I did not have enough supply to meet my demand. I was concerned about keeping production costs to a minimum but in doing so I was not able to produce enough units. After the first quarter I realized my target market wanted a good product for a great price so my strategy was to be the low cost leader. By reviewing the pro-forma statements, I made the decision to lower prices, increase capacity, and increase staffing. By making those changes I was able to increase my production and maximize my profits. Reviewing these statements were very influential in the success and growth of the business. Below are the statements I used to calculate my decisions and grow a successful...
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...Gregory August 17, 2013 Abstract This paper takes a look at the effectiveness of the strategic plan and performance improvement in the healthcare organization that I have been a part of for the last 13 years. I am knowledgeable of the organizations’ strategic plan and have seen its growth. It will take the side of showing how a local non-profit organization has proven to be effective by many different measures, for example, new structures, new learning facilities, and new upgrades to facilities to offer many more services so that the county can get the best health care locally and may not have to travel to surrounding counties to be served. Show how the organization has gone beyond the road map to show the local residents that when they implemented their new strategic plain in 2008, they knew that it would be just a matter of time before the organization should grow and extend many possibilities to physicians, employees and patients. Main Body Strategic planning and performance improvement calls for the organizations’ growth to meet the needs of its services by improving their quality and services. I have had the opportunity to be a part of this growing organization for thirteen years and to be shown the effectiveness of its strategic plan to offer growth in the community by putting the actions behind their words. A “strategic plan is a tool that provides guidance in fulfilling a mission with maximum efficiency and impact and if to be effective...
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