Chapter 1 Sample Test Questions
Student: ___________________________________________________________________________
1. As more people compete for fewer jobs, the ones who will build successful careers are those who
A. arrive to appointments on time.
B. consistently require reprimands.
C. are able to work well alone most of the time.
D. communicate well with customers and colleagues. 2. Which of the following would be considered an internal audience?
A. Your best customers
B. The Human Resources director
C. The job candidate you wish to hire
D. The CPA from a local firm who is auditing your company's books 3. A boss is likely to offer higher compensation to employees who
A. assume they know what the boss wants.
B. say very little about their accomplishments.
C. work creatively rather than following the boss's directions.
D. have a clear understanding of the boss's expectations. 4. Nonverbal communication methods include
A. text messages.
B. hand signals.
C. written reports.
D. Web sites. 5. Which of the following is an example of verbal communication?
A. Waiting 30 minutes outside an interviewer's door for an appointment when you were on time
B. Reading a company's annual report
C. Stopping at a red traffic light on the way to work
D. Following a set of instructions that uses just pictures, not words 6. Which of the following actions would be an ineffective approach for an employee to use when dealing with her boss?
A. Letting her boss know what she has accomplished
B. Following the boss's directions
C. Assuming she knows what her boss wants
D. Asking her boss to define performance expectations 7. Which of the following is not a reason that people typically put things in writing?
A. To give themselves visibility within the organization
B. To convey complex data
C. To create a record
D. To facilitate group decision making 8. A good employee should be able to sense what his/her boss's expectations are without having to ask.
True False 9. Which is a clear indication that a written message was a success?
A. The approach is creative and engaging.
B. Grammar, spelling, punctuation, and word usage are error-free.
C. The document is stunningly attractive.
D. The desired outcome was achieved. 10. People in highly technical positions also need strong communication skills to be successful.
True False

Chapter 1 Sample Test Questions Key 1. (p. 4) As more people compete for fewer jobs, the ones who will build successful careers are those who
D. communicate well with customers and colleagues. 2. (p. 6) Which of the following would be considered an internal audience?
B. The Human Resources director

3. (p. 4) A boss is likely to offer higher compensation to employees who
D. have a clear understanding of the boss's expectations.
4. (p. 4) Nonverbal communication methods include
B. hand signals. 5. (p. 4) Which of the following is an example of verbal communication?
B. Reading a company's annual report

6. (p. 4) Which of the following actions would be an ineffective approach for an employee to use when dealing with her boss?
C. Assuming she knows what her boss wants 7. (p. 5) Which of the following is not a reason that people typically put things in writing?
D. To facilitate group decision making 8. (p. 4) A good employee should be able to sense what his/her boss's expectations are without having to ask.
FALSE

9. (p. 17) Which is a clear indication that a written message was a success?
D. The desired outcome was achieved. 10. (p. 4) People in highly technical positions also need strong communication skills to be successful.
TRUE