Premium Essay

Raleigh Case

In:

Submitted By cherryl1234
Words 5250
Pages 21
4353
OCTOBER 10, 2011

ROBERT SIMONS MICHAEL MAHONEY

Raleigh & Rosse: Measures to Motivate Exceptional Service
Grasping the iconic “golden horseshoe” door handle, CEO Linda Watkins strode into Raleigh & Rosse’s Palm Springs, California, store and surveyed the sales floor. Ambient lighting was subdued while hidden halogen ceiling lamps artfully spotlighted merchandise and signage. Display cases made from polished exotic woods projected visual warmth and sophistication. A harpist played Mozart crisply in the background. It was just over a week into January 2010, and the store, swept clean of holiday decorations, had bright spring colors on display. Watkins noticed many sales associates engaged with customers, but foot traffic was below expectations for a Saturday afternoon. Her cellphone rang. “Linda, I got your voicemail. Raleigh & Rosse is being sued by its sales associates in a class action lawsuit?” asked Brian Rosse. He could barely contain his anger. Watkins moved to a quiet corner of the sales floor. “Sorry, Brian. R&R was served notice late Friday,” she said. “Looks like it’s a rehash of the ‘working off the clock’ charges that we dealt with last year. Logan [R&R’s general counsel] isn’t too worried about the merits.” “But think about the negative publicity, the damage to our brand and image!” “We’ve already engaged our PR agency to work on communications strategy. This is not great news, Brian, but I’m determined to find a way to manage it. Why don’t we discuss the details and the legal strategy with Logan on Monday,” Watkins said. Rosse calmed down a bit. He asked about last week’s sales numbers.. “Overall, still weak. Miami and Chicago looked good, but most stores are struggling,” explained Watkins. “Less than 60% of our associates met sales-per-hour targets this week.” “As if 2009 wasn’t bad enough,” he groaned. Watkins had to agree.

Similar Documents

Premium Essay

Raleigh & Rosse Case Study

...Human Resources Management Prof. Rita Campos e Cunha CASE STUDY: TEAM MEMBERS: ANA MARTA GAMAS #2792 JOÃO TIAGO GALHOFO #2773 JOÃO MIGUEL MATOS #2617   1)   What   is   the   cause   of   the   problems   described   in   the   case?   How   serious   are   these   problems?     The  case  study  bring  us  Raleigh  &  Rosse,  one  of  the  greatest  retailers  of  luxury  goods,   including   clothing,   accessories,   shoes,   and   fragrances   in   the   US.   Born   in   New   York   in   1903,  it  soon  became  a  family  business  heating  his  fasted  development  in  the  90s  by   taking  advantage  of  the  increased  entry  of  European  luxury  houses  in  the  US  market.   In  2002  was  retail  leader  and  perceived  has  a  reference  in  the  industry  when  it  came  to   sales  service.  Plus,  it  was  even  referred  as  one  of  the  “Top  100  Employers  to  Work  For”   by   Fortune   magazine.   R&R’s   customer   service   was   the   envy   of   the   industry   in   terms   of   their  quality  and  personalized  service.  The...

Words: 1592 - Pages: 7

Free Essay

Queen Elizabeth I Represented in Movies

...of a Protestant Church by her father Henry VIII and the return to Catholicism under Maria split the nation. The inexperienced Elizabeth has to determine which religion should be the official one in order to prevent a civil war. Meanwhile her consultants give her advice to keep the line of succession by marriage. But to whom shall she entrust her heart and kingdom? At the end of the movie all problems are solved and Elizabeth creates the icon of the “virgin queen“. Nine years later, the sequel of the movie from 1998, “Elizabeth: The Golden Age“ was released. She is in her 26th year of reign and still without descendants. In spite of many men who wish to marry her, she refuses entering into the bond of marriage. Only the sailor Sir Walter Raleigh attracts her attention. Inside England, the reign of Elizabeth is threatened by an intrigue of her cousin Maria Stuart, the sovereign of Scotland. Philipp of Spain sees the execution of Maria Stuart as a provocation against...

Words: 6066 - Pages: 25

Premium Essay

Roanoke Colony Research Paper

...Virginia Virginia was the first of the 13 colonies. In 1585, the first colony to form was called Roanoke and started by Sir Walter Raleigh, an Englishman. Roanoke was an island on what is now known as North Carolina. He named it “Virginia” after the virgin queen, Elizabeth. Roanoke was a struggle. They did not know the new land and the animals, nor did they know about planting vegetation, they were not equipped with the tools and equipment needed, and then there were the Indians that they had to contend with. They were sailors and did not know the skills for planting crops and surviving on the new land. Raleigh left the Roanoke colony in 1587 and in 1590 returned with a supply ship and found no one at the colony. No one knew what happened to that colony....

Words: 1288 - Pages: 6

Premium Essay

Roanoke Colony

...Roanoke Colony The Roanoke Colony which is better known as the “Lost Colony” was an attempt to establish an English charter by Queen Elizabeth I on Roanoke Island in today’s Dare County, North Carolina, USA. When the settlement’s original organizer and financier died Sir Walter Raleigh took charge and began the expeditions. There were several attempts to establish the colony all of which failed for various reasons. The final attempt at a colony on Roanoke Island was ultimately a failure because the resupply ships containing more food and men were extremely late and when they showed up the colonists had completely vanished without any real clues. It still remains a mystery to this day as to what happened to the settlers on Roanoke Island. On April 27, 1584 Raleigh dispatched his first expedition with Philip Armadas and Arthur Barlowe as commanders while he remained behind (Horn, p40). The trip was largely uneventful. Barlowe, who was in charge of reporting back to Raleigh, brought two Croatans named Manteo (the son of the chief of the Croatans) and Wanchese who described the area and local politics for Raleigh. Based off of this he organized another expedition and made Sir Richard Grenville, his cousin, in charge because Queen Elizabeth would not let him lead it for political reasons that stemmed from bad relations with Spain (Horn, p65). On April 9, 1585 Grenville’s fleet departed with five main ships. When they arrived in the Americas they traveled much in search of precious...

Words: 1188 - Pages: 5

Premium Essay

The Passionate Shepherd To His Love And The Nymph's Respond

... The two poems, The Passionate Shepherd to His Love and The Nymph’s Respond to the Shepherd are two poems that have to do with love, nature, time, and materialistic items, but they each have different views of the topic. The poem the Shepherd has a keen view of love that lasts forever, “The shepherds’ swains shall dance and sing, For thy delight each May morning” (v. 21-22). The shepherd believes that love is forever like the nature and the seasons. The shepherd also has a materialistic view on love, “A gown made of the finest wool, Which from our pretty lambs we pull; Fair lined slippers for the cold, With buckles of the purest gold” (v.13-16). Materials are used as tokens of love in the shepherd’s eyes. The shepherd wants to live in the moment and not think about the future when it comes to love and the way he feels, “For thy delight each May morning: If these delights thy mind may move, Then live with me and be my love” (v.22-24), this also shows that he believes that nature will always be around like his love. The shepherd believes materialistic gifts can win the love of the nymph, “And I will make thee beds of roses, and a thousand fragrant posies…” (v.9-20). The Nymph views love as temporary and unpredictable, “When rivers rage and rocks grow cold, And Philomel becometh dumb, The rest complains of cares to come” (v.6-8). The Nymph believes love is uncertain and irresolute, “Has joy no date nor age no need, Then these delights my mind might move” (v.22-23). The future...

Words: 391 - Pages: 2

Premium Essay

How Did Rolfe Trip To Colonial Virginia

...In May of 1609, Englishman John Rolfe boarded the Sea Venture, en route to colonial Virginia, where he stepped foot into history. Of the 500 prospective settlers, only 150 safely reached shore after the fleet was scattered due to a massive hurricane. While stranded on the island of Bermuda for a grueling 10 months, Rolfe’s first wife and child passed away, never making it to colonial soil. In the spring of 1610, the remaining survivors managed to fashion two small ships, the Patience and Deliverance out of the wreckage. After 10 more days of successful sailing, they finally reached the Chesapeake Bay. When Rolfe and the Sea Venture survivors made contact, they were not greeted with the prosperous colony that they had been pining for, but a settlement struggling to return profit to its Virginia Company sponsors. The colonists had previously tried their hands in industries straying from silk-making, glass-working, lumber, soap ash, and various others with little to no economic success. Rolfe decided to divert his attention to tobacco, a cash crop that the Spanish had been using to dominate European markets. It is believed that Rolfe used tobacco seeds from Trinidad in the Caribbean, to compete with the far more popular Spanish leaf tobacco. After some experimentation, Rolfe had perfected his methods of cultivation, and had given some of tobacco from his crop to some colleagues, and they agreed that his new leaf “smoked pleasant, sweet and strong” opposed to the bitter tastes that...

Words: 879 - Pages: 4

Premium Essay

Essay Comparing The Passionate Shepherd To His Love And Let's Stay Together

... Thesis “The Passionate Shepherd to His Love” and “Let’s Stay Together” both use romanticisms, creative diction, and a steady rhythm to persuade a woman, but the beautiful words of the author’s song makes the song more romantic. “The Passionate Shepherd to His Love” emphasizes in promising things that could not buy the love. The speaker is using persuasive exaggerated words that makes the poem incredible. For example, Marlow’s poem states that “And I will make thee beds of roses with a thousand fragrant posies” (Marlow 724). “a thousand fragrant poises” is something impossible to complete. Where will he find “a thousand fragrancies”? How does a bed can smell like “a thousand fragrant poises”? The poem is saying unrealistic promises (Marlow 724). The fake love is easy to see in this poem with promises that he could not achieved. The song “Let’s Stay Together” provides specific feelings and emotions that makes the song more real. The author uses different words to clarify what he wants. For example, Green’s song says that “Woman let's, let's stay together loving you whether, whether times are good or bad, happy or sad and if you mess with me, you can't set me free” (28-31). The author uses key words. Such as, “times are good or bad” and “happy or sad” to give an emotion that not everything is perfect, but they can overcome the difficult situations. Green is sustaining that they will have problems and he knows how they can support it. Green is using “Woman let’s, let’s stay together”...

Words: 605 - Pages: 3

Premium Essay

Roanoke Colony Research Paper

...England’s first attempt at colonizing in North America was the Roanoke Colony. This settlement unfortunately failed, causing the people of Great Britain to take a step back and re-evaluate the benefits of settling in the New World. Britain’s next attempt at colonizing along the James River in Virginia, almost ended in disaster if it had not have been for the strong leadership of Captain John Smith. His motivation to survive, solid relationships with Native American tribes, and sturdy leadership skills were fundamental in the success of Jamestown, North America’s first permanent colony. A New Settlement It was the year 1606 when the London Company executed a plan for a new colony. Despite the previous failure of the Roanoke Colony, the group of English investors moved forward with their proposal of a successful permanent colony in Virginia. Pamphlets were made, telling stories of the North American gold and jewels, attracting settlers to the idea of colonial living. The idea of easy wealth fascinated dozens of men to the point of immigration. These men were of higher economical ranking, considering themselves to be gentlemen. Many of these inexperienced settlers had never done hard labor such as farming or building homes. On December 20, 1606, 105 men boarded ships supplied with guns, tools, and food rations. Along with these survival necessities was a sealed metal box given to the colonists by the London Company investors. The mysterious box was meant to be opened upon the...

Words: 1080 - Pages: 5

Premium Essay

Roanoke Island In James Horn's A Kingdom Strange

...as a business venture by Walter Ralegh. Ralegh’s business model was to establish a home base on North America for privateering raids on Spanish treasure. A Kingdom Strange even gives the details of how Ralegh uses his charm on Queen Elizabeth to get the rights of such a business venture. “With little or no support from the crown” from Give Me Liberty robs the readers of the details of how and why Ralegh’s venture could not get the funding. Horn’s readers are shown how the hostilities of Spain towards England and its impact on colonizing North America. While Give Me Liberty only references the supply ship arriving in 1590, not that it was delayed for three years, or that it was preparation of war that delayed it. Give Me Liberty in this case is only providing an overview of when things happened, no details...

Words: 599 - Pages: 3

Premium Essay

Man vs. Woman

...great Elizabethan lyric sequences typically begin by identifying the poet's mistress as the primary lyric audience” and this quote shows that during the Elizabethan time period many of the lyrics of poems written would refer their mistresses as the audience. Poems were a very popular way of courting members of the opposite sex. Both poems were a way for the poet to show their emotions to their lovers. Marlowe attempted to do this by expressing the many things he had to offer to his love in order for her to come by his side. They were not just things that an ordinary person would be able to offer, but it was something far beyond normal. Another reason that a poet would have for writing a poem would be to compete amongst his fellow poets. Raleigh decided to respond to Marlowe’s poem by giving the perspective of the opposite love, which can also be known as the Nymph, but the Nymph then rejects the Shepherd’s...

Words: 2211 - Pages: 9

Free Essay

The Head in Edward Nugent's Hand

...gifts to Wingina’s scout from his ship, that was a moment the Native Americans and the British settlers really could have started their partnership off well. Both parties could have brought so much to the table that would have allowed each other to prosper and grow. Though friendly and mature partnership could have been formed between the Natives and British settlers, the exact opposite happened. How did it come to be that instead of trading resources with each other peacefully, both Indians and British faced an event where a head was found in Edward Nugent’s hand? Why couldn't the Indians and the British just get along? When Queen Elizabeth I gave Sir Walter Raleigh, the man that is known as the real pioneer of American Civilization [xi], the right to discover, search, find out, and view a new land [35], Raleigh was immediately ready for it. He sent out two sailors, Philip Armadas and Arthur Barlowe, off to find a new colony. Around the summer of 1854, they discovered the Island of Roanoke and made friendly contact there with the Algonquian-speaking Indians, one of them Granganimeo, the brother of a weroance named Wingina. As the Indians grew to understand the British more, they started exchanging goods with each other. The Natives were completely amazed by the items the newcomers had brought with them and believed it held a great source of montoac. To the Natives, montoac represented a power that was far beyond any human capability and something that was mysterious, immediate...

Words: 1481 - Pages: 6

Premium Essay

Summary Of Jamestown Settlement In Virginia

... On April 1606, King James I of England gave the Virginia Company permission to begin colonies in Virginia, in hopes of receiving economical profits and having more people convert to their religion. The Susan Constant, the Godspeed, and the Discovery were the three ships that set sail in their journey towards Virginia, in December 20, 1606 from London, England. The ships landed at Cape Henry, which is now known as Virginia Beach. The voyage lasted 144 days, which is rounded to approximately four and a half months. On April 26, 1607, 104 Englishmen arrived in North America to start their own colony. On May 13, the Jamestown Colony, which was named after their King, James I, was established. The settlement became the first lasting English colony in North America. The captain used a familiar route around south of the equator to undergo better suited winds and a steady flow of water, as well as making continuous stops in the Canary Islands and the Caribbean. After spending six weeks, the English Channel had to wait for better conditioned winds. Later on, the ships headed south along the border of Europe and North Africa, stopping at the Canary Islands again, and then turned west to the Caribbean, making numerous stops. Finally, the ships sailed north along the coast of North America and ended in Virginia. The entire trip took about 6,000 miles. Like most colonies, the Jamestown colony had experienced many struggles from the start. The climate in Virginia was completely...

Words: 619 - Pages: 3

Premium Essay

John White And Roanoke Research Paper

...Roanoke In August 1590, English explore John white sailed to Roanoke Island. The first contact they had was with a native from Roanoke island the native approached one of the ships in a canoe alone. They became friends with the natives in Roanoke, and the English started an expedition on the island. They took two natives back with them to England; one was named Manitou and the other native name was Wanchis, to prove what they found on their trip, the queen was delighted and wanted to expand more on Roanoke. The relationship between the natives and English soon turned into a battle it all started off with a silver cup. The natives thought the silver cup was an exchange of gifts not knowing what the English were planning to burn their village and the crops. The English soon suffered with no food; their was no time to crop for the season was changing the English got mad at the natives for not helping them so they took revenge on the natives and killed them. In September 1585 after 3 months on Roanoke island Richard Grandville return to England to gather supplies. "To return to America in the 16th century ships sailed to trade winds to the Caribbean, then caught the gulf stream north, treble the miles traveled the journey had been a straight shot." Back on the island John White found a friend Manitou one of the natives, they brought to England back then. John told Manitou to talk to the other tribes so they can make peace Manitou agreed. Time passed John White saw no sign...

Words: 753 - Pages: 4

Premium Essay

Roanoke Colony Research Paper

...a mystery but at the same time thrilling. When John White returned to the colony he discovered a huge mystery and everyone had disappeared thus creating the phrase “The Lost Colony of Roanoke.” Also, investigations of the lost colony are still continuing today and there are many theories of what happened to the lost colony. Roanoke Island was the first region where English settlers attempted to colonize the new world. The first English settlement in the New World was founded by Sir Walter Raleigh, an English explorer, in August of 1585. This New World settlement was known as the Roanoke Island. In the late 16th century, Queen Elizabeth 1 wanted to establish a permanent English settlement in North America. The British hoped to have a ledge in the Americas so they could expand their empire. Sir Walter Raleigh sent Captain Arthur Barlowe and Captain Philip Amada to explore the new area. The men later discovered the Roanoke Island and also met the local natives there. Sir Walter Raleigh then decided this would be an excellent place establish their colony. The first crew to Roanoke Island was led by Sir...

Words: 782 - Pages: 4

Premium Essay

How Did So Many Colonists Die In Jamestown

... In 1607, King James I sent 110 men to sail across the harsh Atlantic ocean to start the first permanent settlement in the New World for the English. The settlement, Jamestown, was located at the mouth of Chesapeake Bay and up the James River in what we now call Virginia. Eventually, most of the settlers died out before the colony could flourish. They had a scarce amount of clean water, lack of labors, and deaths caused by diseases. This resulted in competition with native americans and harsh living conditions. The first reason why so many colonists died was because the had a scare amount of clean water. Tides affected the health in Jamestown because they could get diseases from the lack of water flow in the rivers. Tides also caused water levels to rise and caused wells and freshwater streams to become brackish. Brackish water is a mixture of salt and freshwater, which is unsanitary to drink. Water was also not sanitary because human waste that got dumped into the rivers would fester and not get flushed away. The longest drought Jamestown faced was between about 1605-1613. As the colonist settled, they face a severe drought which also resulted in a scarce amount of water. In the winter of 1609-1610, Jamestown settlers experienced “starving time” . The cause of “starving time” was due to a lack of water and resources caused by the drought. Because resources were insufficient and precious, indians and settlers often fought over food and resources causing their relationship to...

Words: 719 - Pages: 3