...Garret Campbell Dr. Grotrian Bus 381 February 28, 2012 Raving Fans A new area manager nervously approached his office in a business that had continually failing customer service. They had cycled through various managers before him who were fired after eight months of trying to improve the satisfaction of their customers. This new manager had no idea how he would be able to fix this problem especially since many before him had failed as well. Just as he was feeling his worst, a man had appeared on his couch with a set of golf clubs. The manager was confused as the mysterious man went on to explain that he was his Fairy Godmother and that they needed to go play golf and sort out the manager’s problem. Charlie, the Fairy Godmother, was, in fact, a man who claimed to have three secrets to turn the new area manager into a complete success when it came to satisfying customers. Reluctant and bewildered, the area manager proceeded to his car to play golf with Charlie. After the round of golf, Charlie took the area manager to a bookstore within a mall to get a birthday present for the manager’s wife. The area manager was warmly greeted immediately as he walked in the store before asking the clerk for a book that was out of stock. The clerk quickly went out of her way to another store to buy the book and wrap it for the area manager for the same price she bought it for at the other store. As if he wasn’t surprised enough, the manager was then led by Charlie to the owner of this...
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...between the book and the class is the approach to customer service. In class, this has been discussed as one of the ways for a business to differentiate itself. An example given was the Ritz-Carlton and its superb service. However, Raving Fans suggests that every business should strive for the quality of service that a brand like Ritz-Carlton provides. The book ultimately suggests that by focusing solely on cost or variety that the business loses the overall picture that includes the customer. Southwest is a prime example of this. They have differentiated themselves on value for years, yet no customer is a “raving fan”. In fact no service provider in the airline industry has raving fans except for the customers who benefit from the frequent flier clubs. Blanchard and Bowles would argue that this entire industry is missing the point of successful business, which is to simply provide excellent customer service consistently. In business change is often the precursor to extremely bad news. For many employees change is usually very unwelcome as it leads to the destruction of their corporate culture, the loss of friends and teams through lay offs, or even unemployment. Yet, change is an absolutely crucial aspect to growing and succeeding in business. Raving Fans demonstrates how a manager can present a drastic culture alteration in a positive way and the Area Manager fulfilled this goal. He was personally enthusiastic and the middle managers reflected this. He explained clearly what the...
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...the NBA main website like Youtube for instance. As for customers, their bargaining power is very high in this business because they have several alternatives from television, to live games, and radio. One of the advantages that NBA.com has is its additional content when it comes to statistics and scores of other teams as well as insights and commentaries on matches. Akamai helps the NBA compete in the world market by allowing basketball fans throughout the world to access as fast as possible NBA’s virtual assets. It also allows the NBA to focus on specialized niche. 2. Using Porter’s generic strategies model, what do you think is the NBA’s overall strategy or strategies? The NBA’s overall strategy is differentiation. This is because they already have a focused fan base and they need to ensure that the NBA appeals directly to those fans. This can be done by improving their performance by using website like Akamai to deliver steaming videos to their consumers. The NBA can also create new and unique products that will satisfy their fans and add value to their experience with the NBA. Not to mention advanced technological...
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...Shun Tak Fraternal Association Cheng Yu Tung Secondary School Testimonial Reference ABILITY outstanding excellent very good good able average inconsistent poor weak BEHAVIOUR helpful considerate well-behaved responsible thoughtless inconsiderate disruptive naughty problematic MATURITY confidential mature sensible self- motivated selfish shy childish immature lacks confidence PERSONALITY well developed all-round is interested in everything one-sided uneven lacks curiosity is dependent on others ATTITUDE positive enthusiastic eager motivated keen unmotivated passive lazy VERY QUITE NOT = = = HIGHLY FAIRLY NOT AT ALL = = = EXTREMELY SOMEWHAT NOT VERY List of adjectives describing personal qualities 1. General Conduct & Personal Characteristics a. Temperament:: warm, calm, serene, composed, gentle, mild pleasant, charming, delightful, jovial, cheerful, jolly, hearty, serious, matured, natural; impressionable, impassionate, spirited, excitable, imperturbable, staid, grave, sedate, demure, resigned, playful, unaffected; affected, quick, ferocious, acute, cutting, incisive, fiery, hysterical, impetuous, heady, hot, sentimental, mettlesome, over-sensitive, mercurial, restless, boisterous, impulsive, volcanic, stoical, morose, glommy, moody, melancholic, sharp, caustic, cheerless, pensive, flashy, nervous, hot-headed, emotionally stable, fussy, impulsive, cynical, sophisticated, mature. Energy: alert, energetic, active, quick, industrious, diligent, indefatigable, laborious...
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...Riordan Manufacturing: Supply Chain Design Paper Riordan Manufacturing, a leading global manufacturer of plastic containers, parts, and fan parts, is wholly owned by Riordan Industries, Inc. Riordan’s fan manufacturing plant was purchased in 1992 when it was located in Michigan. In 2000, the company moved its fan manufacturing operation to China where it now resides. Riordan schedules manufacturing of fan parts based on forecasted production needs using an averaged three year sales history. Riordan’s make-to-stock system benefits customers who need products quickly with orders filled from inventory when received. Riordan employs a robust shipping department including a variety of reliable shipping solutions from the plant in China to worldwide customers. Riordan Manufacturing’s electric fan production plant is continually analyzing its strategies. Process flows, performance metrics, supplier relationships and supply chain efficiencies, lean production principles, and sales forecasting are essential to the success of Riordan. The company uses reports and plans for material acquisition, production, and scheduling in its manufacturing facilities. Riordan’s Manufacturing Strategy Riordan’s manufacturing strategy is a stable workforce for two reasons; first, “it schedules production of fans to meet the forecasted sales” and the forecast is calculated by “taking the average of sales for the last three years and extrapolating it into the next year” (Riordan Mgf. Operations...
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...propose a viral marketing plan to attract more female NASCAR fans. Brand Management Starting in the early 1990s and continuing for the next 15 years NASCAR did an exceptional job of managing their brand. NASCAR understood the loyalty of their fan base and the depths to which their fans supported the sport in the marketplace. According to NASCAR’s own licensing study, 72% of their fans were more likely to buy a product if it had the NASCAR logo on it; as evidenced by the sales of NASCAR branded goods increasing more than 250% in just 10 years. NASCAR leveraged that loyalty to secure lucrative sponsorship contracts. They also promoted fan loyalty with two-day tailgate events taking place before the races. These events were engineered to provide fans with the unique experience of actively participating in the sport they loved through interactions with NASCAR sponsors. NASCAR’s downfall in managing their brand comes from not considering if their growth rate was sustainable. Intent on chasing after ever-increasing revenues through sponsorship and trying to capture value from the elusive casual fan, NASCAR seemed to disregard the potentially harmful consequences this could have for their brand. Astronomical sponsorship fees made it impossible for anyone other than huge corporations to support NASCAR; leading to fewer owners managing more teams, a configuration that does not promote fan loyalty. In trying to expand their fan base, NASCAR changed the points system of the races, increased...
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...Direct to Fan Model Direct-to-Fan is a business model used by independent musicians, independent music labels, music marketing professionals, promoters, and others in the music industry. Direct-to-Fan is also becoming a model used by the broad definition of artists, including comedians, visual artists, and other entertainers looking to build and leverage a fan community throughout their career. The Direct-to-Fan model bypasses the major record label model that historically controlled radio, venue, and distribution channels, and lets the artist (or the team that supports that musician) create interest in their music directly with their fans, identify those fans, market directly to and develop relationships with those fans, sell directly to and monetize those relationships, and use those relationships to expand their fan base. Foundation components of this model include music discovery sites, and Direct-to-Fan music sales, marketing, and business solutions. Direct-to-Fan models encourage engaging directly between the artist and their fans, keeping the fans engaged, knowing who they are (who, what, when, where, why), building the artist's brand, and developing the artist-to-fan relationship over time. Direct-to-fan tools Some tools supporting Direct-to-Fan include: Storefronts to sell direct-to-fan on Band Websites and on social networking sites such as Facebook or MySpace, Widget tools to embed sales, gig or event calendar, profile info anywhere including blogs...
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...My name is Musharraf Idris and I am currently a GCSE student in the Thomas Deacon Academy. I am currently applying for sixth form and here is what I have to offer to this institution: Personal Profile: I am a highly motivated, self disciplined and dedicated apprentice; I can contribute and undertake any facilities in a variety of situations, which combines good communication and management skills, with a high degree of enthusiasm and analytical thought processes, Ambitious, pro-active and with a lot of other additional skills. In my 4 years school my favourite and most successful subjects have been Maths, History, Spanish and English. I have particularly enjoyed doing I.T because in our class we do all sorts of things like presentations, using PowerPoint and analyses using the Excel spreadsheets. The work in I.T is really easy and there is no difficulty doing it. I have also found English particularly interesting because I got good grades for the essays, comprehension and the stories . I have had experience in other areas of work during the last year including working in a local busy restaurant (presently) In these jobs I have enjoyed a role of responsibility which in my opinion exceeds my years. In history, I am able to use sources to analyse well and find it easy to tie in with the work, as well as being able to identify primary evidence from secondary evidence. Although I often find the work in history difficult, I feel as though my skills are constantly improving...
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...any given time. Riordan Manufacturing makes products based on an average continued sales forecast of three years. (Riordan Mgf. Operations - Supply Chain (Hangzhou, China), 2014). This keeps a small inventory for the demand fluctuation. Other components of a level strategy are consistent scheduling which arranges a predicted amount of goods for production based on the total demand for products and maintaining stable workforce surpluses that can accumulate where there is a low demand and used when there is a high demand. The addition of a short narrative for this process flow would be beneficial to understanding chart to follow. Process Flow Diagram for Electric Fan Supply Chain Performance Evaluation Metrics Riordan Manufacturing’s China plant schedules productions of the electric fans to meet the forecast sales. The electric motors used on the...
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...Football fans The person who thinks, talks about and is oriented towards sports even when [the fan] is not actually observing, or reading, or listening to an account of a specific sports event.(Spinrad ,1981) A fan is a person who is passionately devoted to something such as a sports-team, band or entertainer. Fans of a sport or thing constitute a fan-base or fandom (Wiki-Answers). Most of us enjoys going to sporting events and no matter what the event is, there are excitements associated with these events and more so thinking that our team will win and if they win we go home happily and if it loses we get somehow upset or sad. Despite all this, we have different categories of sports fan in our societies and everyone who follows sports falls in one of these categories. The categories include: Diehard fans - no matter how the team that they are supporting does, they will always support it and won’t miss any game or news at all about their team. They knows every player on the roster, position they play, and uniform number. Casual fans – these are averaged or below average followers of their team. They stick and follow their teams, but not to the extent of following every game. Mostly they know a few star players. Fair-weather fans – these are the one that follow and cheer for their teams only when they become successful. They have no loyalty to their teams when they are in down period experience. The Pessimist - They talk only during commercial breaks. Pessimist might...
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...socially acceptable and even encouraged in some circles. One such prejudice is over hobbies. It sounds silly but there is only a slight difference in degree. Here are some examples. Look at a sports arena, just about any sport and you’ll find diehard fans dressed in their teams’ colors or as their mascot. Many will chuckle and move on with the game. However take this same scene to, say, a sci-fi convention and you’ll find the same diehard fans dressed as Storm Troopers and Starfleet Officers. The difference? Ridicule. The Sports fan is merely “showing his spirit” whereas the sci-fi fan is “some loser who needs a life”. [ (Garmon) ] “And all I could think of was how grotesquely unfair it is that science fiction and comics fans are tagged as nerds and dweebs and treated in a condescending manner when sports fans are just as ‘bad’ if not ‘worse.’ … Maybe the only way science fiction and comic book conventions will gain genuine respectability is if they become designed, not for socialization or debate, but about being as aggressive as possible about separating fans from their money. You know; Like pro sports.” This is because we’re a minority. We are considered outsiders. But there is no difference between the two. Both are fans of a hobby they love and enjoy, occasionally to an extreme degree, but still a similar passion as others who may share their interest to any degree. However, as it is socially acceptable to be a sports fanatic, you may get some good natured jeers...
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...ENGINE COOLING SYSTEM B ENGINE A SECTION CO ENGINE COOLING SYSTEM C D CONTENTS APPLICATION NOTICE ............................................. 2 . How to Check Vehicle Type .................................... 2 . PRECAUTIONS ......................................................... 3 . Precautions for Supplemental Restraint System (SRS) “AIR BAG” and “SEAT BELT PRE-TENSIONER” ................................................................. 3 . Precautions for Liquid Gasket ................................. 3 . REMOVAL OF LIQUID GASKET SEALING ......... 3 . LIQUID GASKET APPLICATION PROCEDURE 3 ..... PREPARATION .......................................................... 5 . Special Service Tools .............................................. 5 . Commercial Service Tools ....................................... 6 . OVERHEATING CAUSE ANALYSIS ......................... 7 . Troubleshooting Chart ............................................. 7 . COOLING SYSTEM ................................................... 9 . Cooling Circuit ......................................................... 9 . . System Chart ........................................................ 10 ENGINE COOLANT ..................................................11 . Inspection ...............................................................11 . LEVEL CHECK ...................................................11 . LEAK CHECK .....................................................11 . Changing Engine...
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...Science Report Aim: To investigate whether the amount of blades on a pinwheel affects the amount of times the pinwheel will spin Hypothesis: More blades on a pinwheel will make it spin more than a pinwheel with fewer blades. Equipment: * 5 pins * 5 pencils * Scissors * 5 sheets of paper * Ruler * Pen * Utility knife * Electric fan Variables Independent Variables: The amount of blades on the pinwheel Dependant Variables: The amount of times the pinwheel spins Controlled Variables: -Pinwheel size -Angle blown -Amount of air blown with -Placing -Natural Wind -Type of paper -Type of pin Pinwheel Template 5-Bladed Pinwheel Template 5-Bladed Pinwheel Template 3-Bladed Pinwheel Template 3-Bladed Pinwheel Template 4-Bladed Pinwheel Template 4-Bladed Pinwheel Template 44 2-Bladed Pinwheel Template 2-Bladed Pinwheel Template 6-Bladed Pinwheel Template 6-Bladed Pinwheel Template Diagram for method: Fan Fan Pinwheel Pinwheel Method 1. Gather Materials 2. Make the pinwheels with the templates provided 3. Set up experiment like diagram 4. Blow the pinwheel for 2 seconds with the fan 5. Record the amount of time it spins 6. Repeat steps 4-5 for each pinwheel 3 times to get an average Results | 1st try | 2nd try | 3rd try | Average | Amount of Blades (blades) | Times spun | Times spun | Times spun | Times spun | 2 Blades | 2 | 1 | 1 | 1+1/3 | 3 Blades | 3 | 3 | 3 | 3 | 4 Blades | 4 | 4 |...
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...Riordan Manufacturing: Supply Chain Design Paper Riordan Manufacturing, a leading global manufacturer of plastic containers, parts, and fan parts, is wholly owned by Riordan Industries, Inc. Riordan’s fan manufacturing plant was purchased in 1992 when it was located in Michigan. In 2000, the company moved its fan manufacturing operation to China where it now resides. Riordan schedules manufacturing of fan parts based on forecasted production needs using an averaged three year sales history. Riordan’s make-to-stock system benefits customers who need products quickly with orders filled from inventory when received. Riordan employs a robust shipping department including a variety of reliable shipping solutions from the plant in China to worldwide customers. Riordan Manufacturing’s electric fan production plant is continually analyzing its strategies. Process flows, performance metrics, supplier relationships and supply chain efficiencies, lean production principles, and sales forecasting are essential to the success of Riordan. The company uses reports and plans for material acquisition, production, and scheduling in its manufacturing facilities. Riordan’s Manufacturing Strategy Riordan’s manufacturing strategy is a stable workforce for two reasons; first, “it schedules production of fans to meet the forecasted sales” and the forecast is calculated by “taking the average of sales for the last three years and extrapolating it into the next year” (Riordan Mgf. Operations...
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...baseball fans. Fans at a baseball game do not merely provide support for the home team, but also a metaphor for life. Specifically, the actions of the spectators at a game illustrate the selfish desires of human nature as well as a possible answer to improve life for all. For example, when I attend a baseball game, I notice that many fans have individual aspirations for success beyond which team wins the game. It appears that ultimate desire of a baseball fan is to be featured on the Jumbo-tron, the oversized television screen located within the stadium. Many fans believe that the Jumbo-tron brings everlasting happiness and glory to any featured on its oversized screen. However, while the Jumbo-tron allows some to rejoice in their fifteen seconds of fame, I have noticed that it also has a dark side. At times the Jumbo-tron arouses hidden feelings of jealousy towards those like Joe Jones, from section 435 row G seat 1, when he wins a free tub of extra large nachos and his success is celebrated on the large screen in center field. While some fans completely disregard the aspirations and desires of others just so their individual goals can be met, there is always one courageous fan that stands up and represents the coming together of people in order to achieve a common goal. This fan knows that true jubilation comes not only from individual success but from the struggle that brings a diverse group of people together to work as a team in order to succeed. Generally, the fan that I...
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