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Worksheet for Viewing The Arts of Criticism . . . Giving and Receiving

Name: __Rahul Anantoju____________________________ After viewing the video, please answer the following questions: 1. What is the purpose of the self-test for someone giving criticism? To think about giving criticism making sure criticism is legitimate or not, to make situation better for everybody, to help. 2. Which comes first, your self-test or the EPM formula? Self-test

3. Have you seen others criticize like Everett did the first time? What happened? Yes I did, and my boss was angry at a colleague for not attending a meeting, and criticized. My colleague defended, as a result, things did not work well between the two. 4. Have you ever taken criticism personally? What did you do? I haven’t taken any criticism personally and always learnt from it. 5. What did Beverly have to gain from listening to the criticism? It was hurting Beverly’s career and the company, added cost and nearly lost the client for one project 6. What does EPM stand for? E-empathize P-pin point problems M-move forward 7. Read the following scenario and fill in E, P, M: a. Carlos, who has a desk close to yours, often borrows items from your desk while you are away. When he returns these items, they are often damaged – the stapler is broken, or the policy manual has pages missing. You’ve kept silent about it for several months, but now you are especially upset because the batteries are missing from the tape recorder he borrowed. How should you handle the situation? * E – think in Carlos perspective, why is he borrowing, and how it’s being damaged * P – pin point the damaged caused to the borrowed items * M – Moving forward and discuss, by thinking ways to keep items from not being damaged, how arranging his own items, etc. 8. Mentally review three past incidents in which you were criticized. What did you learn from the criticism? From which of the three levels (factual, perception, or relationship) did the information come? All the past three incident in which I was criticized, were of factual, and learnt that we could have saved some time pondering over the issue, by just escalating the issue. 9. What are the four A’s of receiving criticism? Anticipate, Ask questions, Agree with someone, Analyse 10. Why is questioning better than arguing? Questioning helps bring about the critical information which might be missing, helps resolve issues. 11. What is most difficult about giving criticism? it will affect the other person’s ability to work properly 12. What is most difficult about receiving criticism? some people are sensitive and go about defending themselves, which will only lead to pathos around 13. How will you use what you learned in this video? Before giving criticism, think about it as to why, how it has happened, and while receiving criticism think about it as how to learn from it, how to improve the situation which will be for Better communications, better job performance, better service to customers, better relationships, for the organization.

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