Premium Essay

Recommendation Report

In: Business and Management

Submitted By CHARLENEREA
Words 1182
Pages 5
Recommendation Report

HRM/552
May 30, 2016
Dr. Linda Ballard

Recommendation Report

My job here at ABC call-center is a newly acquired position here and my focus is on recommendations and restructuring the call center and the overall performance. In my new position I have many things to review and report on with recommendations for the call-center. It is important for me to review all of the call center aspects and report based on all of the factors that can make the call center as a whole more productive and better. At first glance the call center seems to be doing fine; however, the profit margin seems to be slowing and dwindling each reporting week. In first review of the numbers it would seem that the employees are not doing their job, but the numbers show that they are taking calls, doing work, and producing. There is something missing though, so we need to find out what is missing and how we can fix this in the reporting. In reviewing the employees, Henry is the employee who has been here the longest. He has been here with the company for 2 years. We want to speak with him and get his insight into the issues with the call-center and see what can be done from the employee stance to make the center more productive. Henry met with me today and we were able to get some very informative answers about issues that he feels are directly related to the issues at hand for the employees. Some of the concerns mentioned are: * Lack of proper Training * Employee Frustration * Lack of Management

Henry advised me that when he was hired he didn’t get any sort of proper orientation or training himself. He states that he was placed with an employee and expected to learn the job from the employee that was “training” him. He sat that there were no real questions that were answered, no real questions were allowed to be asked, the systems were...

Similar Documents

Free Essay

Recommendation Report

...Justification/Recommendation Reports Introduction : • Justification reports are written to defend changes in policy or procedure. • They are often written without any request from the reader. The report focuses on answering the question "why should we?" • Do this by providing supporting evidence and convincing arguments to back the changes your report proposes. • It analyzes a problem, discuss options, and present a recommendation, Solution, or action to be taken. • E.g buying equipment, changing the procedure, hiring an employee, consolidating departments, or investing funds. *Structures: Direct or indirect pattern Direct is used for non-sensitive topics and recommendations that would be agreeable to readers : 1. In the introduction identify the problem or need briefly. 2. Announce solution or recommendation with action verbs. 3. Explain more fully the benefits of recommendation or steps to be taken. 4. Discuss pros, cons, and cost. 5. Conclude with summary. Indirect is used when a reader may oppose a recommendation or when suggest caution: 1. General reference to problem 2. Describe the problem or need your recommendation addresses. -Use specific examples. 3. Discuss alternative solutions. 4. Present the most promising alternative (your recommendation) last. 5. Show advantages of your recommendation. 6. Summarize your recommendation. 7. Ask for authorization to proceed if......

Words: 1230 - Pages: 5

Premium Essay

Recommendation Report

...Content of this Course At your request, I have examined measures to improve the oral content—presentations and speeches— provided by the professor for our BA 324 course. A core mission in this course, as stated in the syllabus, is to provide undergraduate business students with tools for communicating effectively in “complex environments,” such as the business world. And while students have exercised the writing tools provided in the course to achieve effective communication skills multiple times, the oral content in this course has not been as frequently practiced by the students as needed. To collect data for this report, I researched successful communication techniques taught by different organizations; I also interviewed fellow classmates. This report presents data describing the significance of the problem, two alternatives, and a recommendation based on my various research. Limited Opportunities to Improve Oral Communication Skills Technological tools, like computers, can be used as an effective means of communication by sending an electronic email within seconds to convey a message. However, there’s nothing more powerful in the “hierarchy of communication” than the “face-to-face interaction with someone,” according to Edward Wilczynski (2009). And the only way to master this crucial channel of communication is through practice (Irish, Tiede, & Weiss, 2004). 1. Our class has practiced oral communication twice this semester—in the elevator......

Words: 771 - Pages: 4

Premium Essay

Recommendation Report

...Recommendation Report Viktor J. Molina HRM/552 December 23, 2013 Carol Jackett Recommendation Report The purpose of this report is to alert the management of the call center for determination of what can be done about the high turnover rate and customer satisfaction about products and information. This will include an analysis of the call center and a new job design to prevent high employee turnover, develop a new training program to educate employees, and understanding the differences between mentoring and executive coaching. Using an effective approach to organizational development based on situations. Finding different approaches to career developments for employees like promotions and benefits. Job Analysis and Design After a review of the calling center, the company is receiving too many complaints from customers about the information services from the call representatives. An analysis of job classification systems should be performed to discover what needs attention along with private interviews to develop a method of design and improve the representative’s performance (Hr-Guide.com, 1998).  The HR will design, or rather develop, a new strategy to train its’ employees in a manner that addresses the problem concerning phone etiquette. New training will require executive coaching and mentoring of the proper understanding of what the company expects from its calling center representatives, what duties are to be performed, what leaderships is required, and......

Words: 1046 - Pages: 5

Premium Essay

Recommendation Report

...RECOMMENDATION REPORT Information Technology & WAN Trunk Solution Audience and User profile: This report is a specialized abstract intended for Army employees & military personnel, computer users and IT professionals. Introduction Purpose The purpose of this report is to evaluate the risk and benefits how information technology affects to the world and the project I am currently working on. The project that I am currently assigned to is designing networks between two or three office buildings in Kuwait. Before I start giving out the issues and recommendations, I would like to give you a brief about Information Technology and how it affects to our modern society. In today’s competitive world, business professionals are increasingly aware the value of managing relationships and communicating effectively, both with the workgroup and with their customers. Information technology has become an important part of most businesses. Information technology is a system used to control, manage, process and create information though technology and computers. It is necessary for the successful profitable functioning of any business entity. Before I start discussing the issues about my current project I am working on, I would like to discuss about the ethics in IT industry. Ethics means that I should perform my work in a professional manner, respect others and what they do. Meaning that software that someone else put their efforts to create does not mean that I can......

Words: 1729 - Pages: 7

Premium Essay

Recommendation Report

...RECOMMENDATIONS REPORT: DELTA AIR LINE, INC. Prepared for: Delta Air Line Executives Prepared by: Olivia Wan April 16, 2013 TABLE OF CONTENTS INTRODUCTION 1 STRENGTHS 1 Frequent Flier Program 1 Baggage System 2 SkyTeam 3 WEAKNESSES 3 Treatment of Delayed Passengers 3 Ticket Over-Sales 4 OPPORTUNITY 5 Entertainment 5 THREATS 5 Competition 5 Unexpected Weather 6 RECOMMENDATIONS 6 Customer Survey 7 Increase Promotions 8 Customer Service Training Program 9 CONCLUTION 10 BIBLIOGRAPHY 11 ILLUSTRATIONS 4,5 Figure 1 …4 Figure 2 5 EXECUTIVE SUMMARY DELTA AIR LINE, INC. PREPARED BY OLIVIA WAN Delta has a very strong frequent flyer program that serves and benefits customers. Also, Delta has made an improvement into baggage system to limit miss handle baggage. Such improvement strengthens the company and allows gaining more trust in customer services. Within the last several years, Delta joined in the SkyTeam program, which provides more destinations that customers can choose from, at the same time they will also get the benefit from the frequent flyer program by traveling other airlines within the SkyTeam program. Airline industry is the kind of industry that provides service to customer. However, Delta have not yet meet their goal to better service it customers. Customers have complaint about their treatment toward the delayed due to the aircraft problem. Also, the over sales ticket have brought down Delta customer service image...

Words: 5776 - Pages: 24

Free Essay

Recommendation Report

...Subject: Company Profile The company I am researching will be EA Games and its implementation of a $10 fee charged to gamers. EA develops, publishes, and distributes software for a variety of consoles that range from computer games to mobile software . EA was founded in 1982 and holds popular titles under its name such as Madden, FIFA, The Sims, and Battlefield, among others. EA has held a favorable market share over a 15-year period, and in an industry where software companies frequently enter and exit because of growing competition that can come from amateur developers to other well financed companies, only shows that this market share position is evidence of the popularity and quality of their products. Since the early 2000’s the internet has emerged and is becoming integrated with everything we use, as an industry software companies, including EA, have evolved multiplayer gaming into online entities that carry their own experiences past the story line assigned with each game. The Issue Originally games were simple and once played to the end, there was little left. Since the introduction of online multiplayer features, software companies have found ways to market new products. EA and many other developers found that by users would pay for virtual perks and advantages and that these virtual purchases created significant revenue for their company . EA however, took it a step further and charged users a $10 fee to access the games online features if the user was not the...

Words: 605 - Pages: 3

Premium Essay

Recommendation Report

...Date: 25 March 2014 To: James Brown Math Teacher From: Jack Don Carreviews.com Reviewer Subject: Recommendation for first car At your request I have done some research on both Electrical and gasoline powered car. Based on the features, safety rating, and mpg (miles per gallon), I will recommend the best car within your budget range of $30,000. I will be using multiple sources to compare both types of vehicle from Nissan, and Honda. Lastly, I will present to you my conclusion which will help you in finding that perfect first car. Brief Overview of Electrical Powered Vs. Gasoline Powered Car Electric cars are fairly new to the market, so consumers that purchase one today will basically be getting a product that might have some recalls. On the other hand, the gasoline powered car has been around since the 1890s, so they are very common and easy to maintain. For example, if something happens to your electric car you would not be able to take it to any ordinary mechanic shop to get maintenance done. This is where the gasoline powered car wins, sure they might have some recalls as well, but they are easier to maintain and you will be spending less money because you would not be forced to take your car to the dealership for maintenance. Features Compared The 2014 Nissan Leaf S starts at $28,980 and the 2014 Honda Accord LX starts at $22,755. The Nissan Leaf is an all-electric vehicle, while the Honda Accord is gasoline powered. They both meet......

Words: 469 - Pages: 2

Premium Essay

Report of Strategies and Recommendations

...Middlefield Hospital Report of Strategies and Recommendations For workforce shortages and employee morals Executive Summary Middlefield Hospital has been known throughout the community as a hospital that provides a full array of inpatient and outpatient services. We have been recognized in the community as providing quality care for all of our customers. Today our hospital is faced with many issues that will affect our ability to adequately service our community. This report will discuss in detail the main issues the hospital has been faced with such as: * New hospital recently opens in the area increasing competition. * Local colleges eliminating its nursing degree program. * Employee turnover rate exceeding 20%, leading to over a 100 nursing positions vacancies. * Employee morale deteriorating over the last 12 months. Presented in the report will be strategies to overcome the new competition, proposals of working with the local colleges, and recommendations which would help improve employee morale as well as decreasing the turnover rate. Middlefield’s Competition: The new hospital in the area brings competition for Middlefield Hospital. This affects not only the hospital revenue; it also creates competition for retaining staff. Middlefield is currently losing our medical staff to the new hospital. In efforts to compete with our competitor we have to re-strategies the organization structure. One suggestion would be to renovate our......

Words: 926 - Pages: 4

Premium Essay

Nike Recommendation Report

...EXECUTIVE SUMMARY NIKE INC. In an effort to become one of the world’s leading designers, marketers, and distributors of athletic footwear, apparel, equipment, and accessories, Nike Inc. started with two visionary men who transformed themselves into one of the top selling brands in the athletic shoe industry. Through taking chances and understanding customers needs, Nike Inc. has established a large market position and strong brand equity. Nike Inc. understood early in its history that aligning its products with top athletes like Tiger Woods, Lance Armstrong and Michael Jordan, would propel the Nike brand to the very top. Nike also fostered endorsements with both individuals and associations like the NFL. Nike also takes into consideration the impact of giving back, having a positive Corporate Social Responsibility and being environmentally conscious. At the same time Nike experienced setbacks due to their dependence on third party manufacturers and having limited control. Nike Better World CSR Campaign targets smaller waste output (carbon footprint) and paying closer attention to the way their products are being manufactured (labor force) helping Nike to get back in good standing with consumers. Because, the market for sporting goods is intensely competitive, it is important for Nike to realize that it is not just the young “hip” generation that is going to keep them on top. The older “Baby Boomers” can help them to succeed too; this generation is known for...

Words: 4357 - Pages: 18

Free Essay

Recommendation Report Outlining

...To: Department Heads and Hospital Board. RE: Recommendation Report Outlining Dear Sir/Madam, In attempt to the facilitate hiring volunteer students who have interested in pursuing a medical career. I have come up with a few recommendations. Firstly, we should ask the students for letter of recommendation from their teacher who known the students’ characteristic well. I recognize that those who wish to dedicate their time to public service, community health efforts, and exposure to experience in medical setting come from various backgrounds. Some may be intent on pursuing a career in medicine, while others may be merely contemplating it. Whatever their personal background may be, our goal is providing them enriching experience after the volunteer term. The needs of submitting letter of recommendation will help us speed up the process to begin with actual volunteering. Secondly, I will also require the students’ GPA. Their GPA should be high from 3.5 to 4.0. Because we will identify the students whose mature and have responsibility for this volunteering position from their GPA. Lastly, we should have an orientation for those students that meet our requirements. After the orientation, we will make an appointment to interview the individual student. I believe the students should have some idea about what they are going to do. We can have some general questions finalize who is a good candidate for the volunteer position. I am looking forward to hear from......

Words: 261 - Pages: 2

Premium Essay

Recommendation Report: Call Center

...Recommendation Report: Call Center Nida Labao HRM 552 July 13, 2015 Sheri Johnson Recommendation Report: Call Center A customer service call center is in need of an advisor to help with the organization’s development and training program. The profit margin rate has been low and employee turnover is very high. Also, due to the lack of training, customers are dissatisfied and complaining. As the new Human Resource advisor, a recommendation report has been created for the organizational development and training programs for the call center. The report will consist of the following points: components of job analysis and design, techniques in developing training programs, importance and differences in suing mentoring and executive coaching, an effective approach to organizational development and different approaches to career development. Job Analysis and Design It is essential to develop and implement the appropriate job analysis to resolve the company’s concern about the organizational development and training program. Modifications are needed. By clarifying each component of the job analysis and design, the company can enhance their efforts recruiting qualified employees for the job. Job analysis reveals the necessary task, behaviors, specific abilities and personal characteristics needed to do a job. Job analysis determines what will be done; job design determines how the job is done. Call center representatives responsibilities are to “serve customers by......

Words: 1125 - Pages: 5

Premium Essay

Iom Report: Recommendation 7

...Institute of Medicine’s Recommendation 7 NS4P2 April 29th, Spring 2014 Instructor: Table of Contents Title Page.........................................................................................................................1 Introduction......................................................................................................................3 IOM Recommendation Seven...............................................................................................................................3 Content of Recommendation.............................................................................................................3 Leadership and Management....................................................................................................................4 Recognition of Leadership.......................................................................................................................6 Characteristics of Leadership.......................................................................................................................7 Education and Preparation for Leadership......................................................................7 Vision and Goals.............................................................................................................9 Future of Nursing...........................................

Words: 2663 - Pages: 11

Premium Essay

Recommendation Report Bcom/275

...April 24th 2014 After being with ABC Corporation for a year and a half as their upgrades and improvement specialist I Have the following improvements in mind. 1- Better time utilization 2- Less loss of productivity 3- Shift changes After careful consideration and talking to lower employeesand management these three things seem to be on everyone’s mind. The first point I would like to make is that these three things actually will vastly improve the company. They actually go hand in hand and can all be dealt with simultaneously. When employees feel they are being treated with respect and caring they treat their job the same way. 1. Better time utilization a. During down time b. During breaks c. During lunch shifts To deal with better time utilization we need to put into place a system where there is always someone qualified to run the machine or section while others get their lunch or breaks. The way I would handle this is to have all employees rotate through other departments after they have been with the company for thirty days. This would get them familiar with how other departments operater. The regular person would show them basic usage and jobs in the department, as they might only be there for 20 minutes to 40 depending on if it is a break or lunch. As far as downtime this would also solve the waste of employees standing around waiting for machine’s to be repaired or serviced. ......

Words: 631 - Pages: 3

Premium Essay

Haha

...ggrgegregrgregrg fefe A report or account is any informational work (usually of writing, speech, television, or film) made with the specific intention of relaying information or recounting certain events in a widely presentable form. Written reports are documents which present focused, salient content to a specific audience. Reports are often used to display the result of an experiment, investigation, or inquiry. The audience may be public or private, an individual or the public in general. Reports are used in government, business, education, science, and other fields. Reports use features such as graphics, images, voice, or specialized vocabulary in order to persuade that specific audience to undertake an action. One of the most common formats for presenting reports is IMRAD: Introduction, Methods, Results and Discussion. This structure is standard for the genre because it mirrors the traditional publication of scientific research and summons the ethos and credibility of that discipline. Reports are not required to follow this pattern, and may use alternative patterns like the problem-solution format. Additional elements often used to persuade readers include: headings to indicate topics, to more complex formats including charts, tables, figures, pictures, tables of contents, abstracts,and nouns summaries, appendices, footnotes, hyperlinks, and references. Some examples of reports are: scientific reports, recommendation reports, white papers, annual reports, auditor's......

Words: 947 - Pages: 4

Premium Essay

Communications for Managers

...A report is long document or a document that contains numerical data. But some organizations one or two page memos also called report. In others, PowerPoint slides printed out on paper can be viewed as reports. According to Locker, we must use the following steps in writing reports. 1. We must use time efficiently: Plan in advance how much time it is available to research and complete the report. It is helpful to draw up a timeline and set planning goals. 2. We must analyze the data and information: When analyzing our topic, we must ask ourselves series of questions, such as who is the intended audience for the report, and what do they want to know? What is the purpose of the report? For example, information reports collect data for the reader, analytical reports interpret data but do not recommend any action, and recommendation reports recommend action or a solution. (Locker, 2006). The following reports are good example of information, analytical, or recommendations reports depending on what they provide: Trip Report can share what the author learned at a conference or during a visit. Progress Report an academic report on how and why something has changed over time. Recommendation Report a report on how practical a proposal is. Credit Report s can simply summarize applicant’s income. Accident report is a report describing how someone was hurt or something was damaged 3. Organize the information: Organize these ideas into a preliminary plan, grouping......

Words: 606 - Pages: 3