Week 2
Lectures
Lectures topic for the week – Manufacturing Operations and Services Operations

Monday 23rd September 2013

In Monday’s class we discussed the history of Manufacturing Operations and Service Operations History. The difference between manufacturing and service operation is – Manufacturing operations is producing tangible goods but service operation is more concerned with producing intangible goods or services. Every successful Operations Manager should have Technical Knowledge and Human Relations skills. In early days some pioneers of management thinking recognized the opportunity of need in new philosophy how things are done in an effective and efficient way. One of the main pioneers were Frank & Lillian Gilbert, Henry Ford, W. Edwards Deming, Frederick W. Taylor, Eli Whitney etc.
Frank and Lillian Gilbert – Invented the Therbling method or method of measuring number of motions.
Henry Ford – Was Irish and invented first moving assembly line where he started to build Mode-T.
W. Edwards Deming – Credit for teaching Japan quality control methods in post-world war 2.
Friday 27th September 2013

In Friday we continued with the topic Operations and Service Management. Operations Management in Germany is called Production management. Production is a process where there are inputs, transformation process and outputs. Transformation process for operations and service management is the main area what their concerned with. In transformations process managers drive productivity. The main task for managers is to get work done thru other people in an effective and efficient way. Operation management tend to have less workers than Service management because peoples work in Manufacturing is doing automated systems or assembly lines.

Work/Consumer Experience
That makes me think of when I was working in the furniture factory. In furniture factory