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Reliability of Healthcare Systems

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Improving the Reliability of Healthcare Systems

IHI is working to apply reliability principles to care processes. There are five main diagnoses that are their focus: community acquired pneumonia, heart failure, acute myocardial infarction, hip and knee replacement, and coronary artery bypass graft surgery. Reliability is essentially a failure free operation. Reliability = the number of actions that achieved the intended result ÷total number of actions taken. Failure rate or unreliability is expressed in an order of magnitude. 10-1 equals one defect per ten attempts, 10-2 is one defect per 100 and so forth.
The Institute for Healthcare Improvement has three steps that is used to applying reliability to healthcare systems. The first step is to prevent failure in operations. Standardization is an important key in this step. Standard paperwork, standard equipment, feedback for compliance with standards, and awareness training are the main focus for the first step of reliability. The second step is to identify and mitigate. In this part of the process, you should be catching instance when standardization was not used. Error-proofing systems play a big role in this process. Reminders, differentiation, constraints, and affordances are the most error-proof methods. Redesign is the third tier in the process. This is used to identify failure modes of the standardization process. Redesign covers not only the process but the structure in which the process operates. Failure Modes and Effective Analysis (FMEA) is a model that was adapted by the IHI. It is a systematic way to evaluate where and how the process fails and the impact of different failures. There are three main questions that are addressed for FMEA: What could go wrong? Why would this failure happen? What are the consequences of each failure? Analyzing the results of these questions will help improve

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