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Rent A Car Company Case Summary

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According to the NYT article, Sandra McKinnon agreed to being charged an extra $23.95 a day for the loss damage waiver, an option that isn’t technically insurance, but that generally “waives” the renter’s responsibility for loss or damage to the vehicle. Sandra McKinnon and other consumers believe when they select to waive loss damage clause in the car rental agreements that they will not have to pay the extra $23.95 and assume all liability if the car got damaged.

Dollar Rent a Car company is in clear violation of Section 5(a) of the Federal Trade Commission Act. Sandra McKinnon stated that “she made sure the Dollar Rent a Car clerk with the friendly, back-home demeanor knew she did not want any coverage. “She went back to her big screen, which I could not see, and she clickety-clickety-clicked,”. Then, as the clerk instructed, Ms. McKinnon signed her name on the electronic tablet”. The clerk analogy Sandra McKinnon wishes and continue creating the rental agreement, which means at this point they had a verbal agreement made. By going against Sandra McKinnon wishes and adding the loss coverage to the written contract was deceptive and misleading to the consumer, which is prohibited in commerce. …show more content…
Confusing language can occur when discussing a car rental contract with consumers. This is why car rental companies print out written agreements to show individuals what is going to occur during the agreement and how much they will be charged. Sandra McKinnon should have been more observant to what she was agreeing to. Sandra failure to read or lookover the contract does not Dollar rent in violation of the Federal Trade Commission

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