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Reply Letter to Consumers

In:

Submitted By susanjsh
Words 274
Pages 2
Date: Friday, September 27th 2012
To: Linton,J@gmail.com
From: Chester Wong
Subject: Reply complaint about HKTBus driver

Dear Mr. Linton,

Firstly, I am really sorry for the accident happened to you and your companions at Sept 2nd. And I hope you can accept our sincere apologies for the inconvenience you have experienced.

Secondly, after reading your letter, our company has set up a special group to find out what really happened that night and what the drive wanted to do. We have a comprehensive understanding of your unpleasant experience. It is the driver’s fault that he didn’t pay much attention to your boarding and just start the car without saying anything. As for the point that he refused to give you his name and number, it is a polite problem that he just did not want others to get his information.

Then, our company has decided to take some actions about this accident to punish the driver and also improve the service of the whole company. The driver has been stopped from driving that car for half a month and accepted an education for three days. Later he will also write a letter of apology to you and your companions personally.

At last, on behalf of our HKT Company, I am really sorry for you and your companions’ unpleasant experience. And also I am very appreciate that you can spend time writing the letter to us and help us improve the service level.

If you have any other questions or requires, feel free to tell us and we are pleasure to be at your service.

Best regards,
Chester Wong
Customer Relations Manager

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