Premium Essay

Report on Employee Satisfaction at Sibl

In: Business and Management

Submitted By shahsaidy
Words 10339
Pages 42
1.0 Introduction
To become competitive with corporate and global business world, only academic education is not effective. Today’s world is changing rapidly to face the challenges of competitive free market economy. By doing an internship a student can get an opportunity to learn facing about real business world. An internship program is needed to gain ideas; knowledge and experience. From internship program a student can gather practical knowledge about working environment & activities. For the purpose of meeting practical knowledge about working environment & activities and to provide fresh graduate with modern technological & professional knowledge in banking and all other different institutions, management of Leading University, Sylhet has assigned the internship program for the students.
As a requirement for the Bachelor of Business Administration Degree, I was required to compete this internship program. Considering the fast pace of the banking industry today, I took the opportunity to do my internship in SIBL (Social Islami Bank Limited), Dorghagate, Ambarkhana, Sylhet. I started to work on a report titled “Analysis of Employee Satisfaction: A study on Social Islami Bank Limited.” after discussion and getting consent with my faculty supervisor Mohammad Awal Hossen, Senior Lecturer, Department of Business Administration.

1.1 Origin of the report
This report is an outcome of my three months career at Social Islami Bank Limited, prepared as the partial requirement of BBA program of Department of Business Administration, Leading university sylhet. This report titled “Analysis of Employee Satisfaction: A study on Social Islami Bank Limited.” is prepared for fulfilling the requirement of internship of BBA program. I made this report by the combination of my theoretical as well as practical knowledge that I have experienced from my internship...

Similar Documents

Premium Essay

Bangladesh Railway Hrm Service

...action plan. On the basis of this plan, they perform their activities. Methods are made on the basis of some indicators and these important tasks are done by a committee in which top level management plays an important role. Now let us see the action plan of SIBL. ANNUAL APPRAISAL ‘08    ACTION PLAN of SIBL: Steps | Action | Responsibilities | 01 | Meeting with a view to reviewBusiness status and fix-up | Senior Management  | 02 | Discussion Meeting with Section in charges for better understanding about new form and distribution of the same | SVP, EVP | 03 | Appraisal Completion by In-charges | In-charges | 04 | Appraisal Completion by the Department Heads | Department Heads | 05 | Appraisal Completion by the Appraisal Committee | SVP,EVP.AMD | 06 | Approval by the MD/ DMD | MD,DMD | 07 | Handed Over to Accounts Department for necessary implementation. | HRD |  4.2 Performance appraisal categories of SIBL: Performances are appraised by SIBL in different categories. There may not be over all appraisal formats. Job descriptions and specifications are not same for everybody.  The tasks of a cargo driver as well as the tasks of a manager are different. So their performance management systems will be different. In SIBL, performances are measured for the following categories: 1. Performance review for corporate level, 2. Performance review for salaried workers, 3. Performance review for rating management skills. About these three categories are......

Words: 2297 - Pages: 10

Premium Essay

General Banking Division of Social Islami Bank Limited

...Introduction 1.1 Background of the Study Banking system occupies an important place in a nation's economy because of its intermediary role; it ensures allocation and relocation of resources and keeps up the momentum of economic activities. In a developing country like Bangladesh, the banking system as a whole has a vital role to play in the progress of the economic development. The demand , motivations and priorities of the consumers are the first crucial steps towards the improvement of customer satisfaction .And customer will satisfied if they get proper products and services . Deposits are the most important department of any bank. It consists of current, saving and fixed deposit transaction etc, the core objectives of deposit is to increase the economic growth of the nation. This department is very important for the bank, which requires knowledge based banking activities. No country can survive without a perfect Deposit mechanism, that’s why I put emphasis on this department. Quality customer service by Deposit department is essential to building customer relationships .The high level of customer loyalty depend on the quality of the core services. If a service provided by this department is not up to the mark then a company can lose its loyal customer. And it also can’t be able to get new customers. The department should use new technology and should develop new strategies for satisfying the customers. And if the manager and the......

Words: 15424 - Pages: 62

Premium Essay

Accounting Information Systems of Sibl

...1.1 Introduction An early market economy and an early form of mercantilism, sometimes called "Islamic capitalism", were developed between the eighth and twelfth centuries. The monetary economy of the period was based on the widely circulated currency the gold dinar, and it tied together regions that were previously economically independent. A number of economic concepts and techniques were applied in early Islamic banking, including billsofexchange, partnership (mufawada,including limitedpartnerships,or mudaraba), and forms of capital (al-mal), capital accumulation (name al-mal),cheques, promissory notes,trusts (see Waqf),transactionalaccounts, loaning, ledgers and assignments.Organizational enterprises independent from the state also existed in the medieval Islamic world, while the agency institution was also introduced during that time. Many of these early capitalist concepts were adopted and further advanced in medieval Europe from the 13th century onwards. Bangladesh is one of the largest Muslim countries in the world. The people of the Muslim community wishes to design their economic activities in accordance with the percepts of Islam so the establishment of some numbers of Islami Bank in Bangladesh is the true reflection of long day’s deep cry in their heart. The Objective of Social Islami Banking is not only to earn profit, but also to do good and welfare to the people. Islam upholds that, money, income and property belong to Allah and this wealth is to be...

Words: 14908 - Pages: 60

Premium Essay

Principles and Practices of Investment Modes of Islamic Banking

...Principles and Practices of Investment Modes of Islamic Banking | | Abstract: The objective of the study is to gather practical knowledge regarding general banking system, investment and foreign exchange system and its operation. By pictorial description it is tried to find out the variation from various departments, particularly investment. Other objectives of the report are to identify the various types of existing services rendered by the SIBL. understand the prevailing mechanism of modes of finance of SIBL. Study the performance of modes of finance of SIBL. Highlight the major characteristics of modes of finance of SIBL. Understand the basic difference in relation to conventional bank. 1.1 Introduction:   Today’s world is changing very rapidly as new business are emerging by placing the old ones. Towards the end of century, let alone a millennium, people feel a growing uneasiness about the future. Many countries suffer from chronic high employment, a persistent deficit and deteriorating purchasing power. Like the other business, banking practices are also changing at an incredible pace. Every decade calls upon company management to think freshly about its objectives, strategies and tactics. In the banking industry, community branch banks have long been the marketing channels through which customers deposit money and make payments.   Banking plays an important role in the economy of any country. In Bangladesh Muslim consist more than 80% of its population. These......

Words: 25568 - Pages: 103

Premium Essay

Foreign Exchange

...OVERVIEW OF FOREIGN EXCHANGE OPERATION (IMPORT PROCEDURE) OF FIRST SECURITY ISLAMI BANK LTD. & A COMPARATIVE ANALYSIS WITH OTHER BANKS by Taslima Akter ID# 0931048 An Internship Report Presented in Partial Fulfillment of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY, BANGLADESH May, 2013 Comparative study of Foreign Exchange Operations of FSIBL 1 AN OVERVIEW OF FOREIGN EXCHANGE OPERATION (IMPORT PROCEDURE) OF FIRST SECURITY ISLAMI BANK LTD. & A COMPARATIVE ANALYSIS WITH OTHER BANKS by Taslima Akter ID# 0931048 has been approved 9th May 2013 ______________________________ Abul Khair Jyote Lecturer, Marketing School of Business Independent University, Bangladesh Comparative study of Foreign Exchange Operations of FSIBL 2 Table of Contents Particulars Page No. Letter of Transmittal 01 Acknowledgement Executive Summary 02 04 Chapter-01 Introduction Overview of First Security Islami Bank Ltd Vision 06 07 08 Mission Strategies Financial Highlights Corporate Information 08 09 10 11 Board of Directors Products And Services Organizational Structure My job Responsibilities Branch Network 12 13 14 15 15 Findings Recommendations 15 16 Chapter-02 Introduction Background of the Report Scope of the Study: Objective of the Study Benefit of the report Limitations of the Study 17 17 18 18 19 19 Chapter-03 Literature Review 21 Chapter-04 Methodology 23 Chapter-5 Foreign Exchange (Import Procedure) Foreign......

Words: 10959 - Pages: 44

Premium Essay

Shrm

...Strategic Human Resource Management Practices in Bangladesh A case study on Islami Bank Bangladesh Limited PREPARED BY |Name |ID | |Fahamida Sultana |B-101875 | |Rabeya Bashry |B-101876 | Batch : 30th Semester : 8 Course Code : 4804 Course Title : Strategic Human Resource Management [pic] DBA, IIUC, DC Date of Submission : 5th January, 2014. Strategic Human Resource Management Practices in Bangladesh A case study on Islami Bank Bangladesh Limited PREPARED BY |Name |ID | |Fahamida Sultana |B-101875 | |Rabeya Bashry |B-101876 | Batch : 30th Semester : 8 Course Teacher : Md. Ataur Rahman Course Teacher Course Code : 4804 Course Title : Strategic Human Resource......

Words: 8427 - Pages: 34

Free Essay

A Study on Better Work Life Balance Survey

...EXECUTIVE SUMMERY This report provides an overview of different types of work-life balance initiatives that have been developed by in the financial institutions of Bangladesh. Governments are increasingly committed to reducing the social, health and business costs of work-life conflict. Several countries have adopted individual pieces of legislation or policies that address some aspect of work-life balance. These initiatives are not necessarily part of a comprehensive program or policy approach to achieve work-life balance, but these measures could be seen as one way to improve an employee's balance between work and other responsibilities. This report shows that there is not likely to be any "one size fits all" answer to work-life balance issues. A variety of approaches are available to support work-life balance, ranging from promotional programs that emphasize the importance of balance and provide support to employers to reduce the business costs associated with work-life conflict, to legislation that supports parents with care giving responsibilities. It is clear that improving work-life balance is an important component of the policy agenda for many industrial countries, and the issue is likely to become even more important in the future. BACKGROUND The first Work-Life Balance Survey (WLB1) was conducted by the Department for Education and Employment in 2000 to assess the extent to which employers operated work life balance practices; to see whether employees felt...

Words: 9331 - Pages: 38

Premium Essay

Aibl

...INTERNSHIP REPORT ON Marketing practices and policies of Al-Arafah Islami Bank Ltd. Rawnak Jamal Adnan. ID: 07882795 Department of Marketing, Jagannath University . To, Mr.Md.Mahathy Hassan Jewel Lecturer Department of Marketing Jagannath University, Dhaka Letter of Transmittal 15th October, 2012 Supervisor Mr.Md.Mahathy Hassan Jewel Lecturer Department of Marketing Jagannath University, Bangladesh. Subject: Submission of the internship working report. Dear Sir, With great pleasure I have prepared this Internship Report on Al-Arafah Islami Bank Ltd. Hopefully this report will provide you a good insight about the marketing practice in bank’s activities. It was a wonderful experience working on this report. I would, therefore, thank you for giving me the opportunity to undertake the preparation of this report. I am grateful for your kind co-operation and immense support. To prepare this report I have tried my best to accumulate relevant information from all available sources. Thanking you once again. Rawnak Jamal Adnan ID No: 07882795 Session: 2007-2008(2ND batch) BBA, Department of Marketing AL-ARAFAH ISLAMI BANK LIMITED Banani Branch, 16 Kamal Ataturk Avenue, Dhaka. Phone:......

Words: 15013 - Pages: 61

Premium Essay

Comperative Study of Corporate Social Activities of Bank and Non Bank Financial Institute

...Comperative Study of Corporate Social Activities of Bank And Non Bank Financial Institute Executive Summery This paper deals with some banks & non-banking financial institutions which are performing CSR. It is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large. It would be give strategic, longer run competitive advantage for banks and non-banking financial institutions in Bangladesh to embrace CSR in their management approaches and operations, with initiatives chosen in broad-based, extensive stakeholder engagement. Corporate social responsibility may help to establish clear boundaries among the different interests of the groups like shareholders, citizens, providers, and customers. In this paper, we will describe, analyze, and formalize the critical responsibility parameters, as well as the variables that shape them. Introduction The title of our term paper is “Comparative Study on the Corporate Social Responsibility Performing by Banking, Non-Banking Financial Institutions” . Globally, the notion of Corporate Social Responsibility (CSR) is fast gaining acceptance as the contribution that businesses can and should make......

Words: 17168 - Pages: 69

Premium Essay

Performance Evaluation and Ratio Analysis

...Powe r Pl Mad an t, N anj ang ay ar r omilla t, C an Pl Madhabd i Po we rP ingdi arsh t, N lan Empowering Bangladesh Summit’s Commitment Annual Report 2010 para Power Pla Ulla nt, Maon aP ow er ur azip t, G an Pl Sir aj nj go vision To provide quality & uninterrupted electricity to the vast majority of rural Bangladesh for their personal, social & economic development. “Empowering Bangladesh” mission To expand the company into a power generation capacity to the tune of 1000 MW which is 20% of the electricity requirement of Bangladesh and maintain that level. objectives • Generate and provide uninterrupted reasonably priced electricity to our customers. • Efficient utilization of capital, machines, material and human resources. • Continuous improvement of customer satisfaction and resource management. iv Table of conTenTs Company Information Corporate Directories Notice of the 14th AGM Chairman’s Speech Introducing the Directors Success Milestones Statement of Corporate Governance Financial Highlights Directors’ Report to the Shareholders Compliance Report on SEC’s Notification Shareholding Information Management Commitee Management Team Senior Executives Introduction of the Senior Executives Memorable Events for 2010 Report of Audit Committee Auditors Report & Financial Statements Proxy form 02 04 06 08 12 18 20 22 24 42 44 45 46 48 50 52 54 57 Annexed 1 Company 2 Information Summit Power......

Words: 40084 - Pages: 161

Premium Essay

Report

...to test whether the considered bank's activities, specially the loans & advances, are unequal to the conventional Banking system. Other objectives are: To fulfill the requirement for the award of the degree To gather overall knowledge about system To know the project investment scenario of FSIBL To evaluate the historical performance of operational efficiency of Islamic banks in Bangladesh To compare and contrast among the Islami banks’ performance 1.3 Methodology We have adopted both mathematical and descriptive analysis to find out the basic differences between the Islamic Banking system & Conventional Banking system. There are a lot of descriptive analyses that have also played a significant role in detecting my target finding. In my report we have considered Islami Bank Bangladesh Ltd which is based on Islamic banking...

Words: 25510 - Pages: 103

Premium Essay

Supply Chain

...THIRD EDITI ----- --·-- --·-- - - -- - O N -- SU PP LY CH AI N MA NA GE ME NT Stra tegy , Plan ning , and Ope ratio n Sunil Chopra Kellogg Schoo l of Manag ement Northwestern University Peter Meindl Stanfo rd University --------Prentice I-I all Uppe r Saddl e River , New Jersey ·--· PEAR SON -- · - · - - - "ibrary of Congress Cataloging-in-Publication Data :::hopra, Sunil Supply chain management: strategy, planning, and operation I Sunil Chopra, >eter Meind!.-3rd ed. p. em. Includes bibliographical references and index. ISBN: 0-13-208608-5 1. Marketing channels-Managemen t. 2. Delivery of goods-Management. i. Physical distribution of goods-Management. 4. Customer servicesvfanagement. 5. Industrial procurement. 6. Materials management. I. vfeindl, Peter II. Title. HF5415.13.C533 2007 658.7-dc22 2006004948 \VP/Executive Editor: Mark Pfaltzgraff ii:ditorial Director: Jeff Shelstad ;enior Project Manager: Alana Bradley E:ditorial Assistant: Barbara Witmer Vledia Product Development Manager: Nancy Welcher \VP/Executive Marketing Manager: Debbie Clare Vlarketing Assistant: Joanna Sabella ;enior Managing Editor (Production): Cynthia Regan flroduction Editor: Melissa Feimer flermissions Supervisor: Charles Morris Vlanufacturing Buyer: Michelle Klein Vlanager, Print Production: Christy Mahon Composition/Full-Service Project Management: Karen Ettinger, TechBooks, Inc. flrinter/Binder: Hamilton Printing Company Inc. fypeface: 10/12 Times Ten......

Words: 138607 - Pages: 555

Premium Essay

Lulzking

...THIRD EDITI ----- --·-- --·-- - - -- - O N -- SU PP LY CH AI N MA NA GE ME NT Stra tegy , Plan ning , and Ope ratio n Sunil Chopra Kellogg Schoo l of Manag ement Northwestern University Peter Meindl Stanfo rd University PEAR SON --------Prentice I-I all Uppe r Saddl e River , New Jersey ·--· -- · - · - - - "ibrary of Congress Cataloging-in-Publication Data :::hopra, Sunil Supply chain management: strategy, planning, and operation I Sunil Chopra, >eter Meind!.-3rd ed. p. em. Includes bibliographical references and index. ISBN: 0-13-208608-5 1. Marketing channels-Managemen t. 2. Delivery of goods-Management. i. Physical distribution of goods-Management. 4. Customer servicesvfanagement. 5. Industrial procurement. 6. Materials management. I. vfeindl, Peter II. Title. HF5415.13.C533 2007 658.7-dc22 2006004948 \VP/Executive Editor: Mark Pfaltzgraff ii:ditorial Director: Jeff Shelstad ;enior Project Manager: Alana Bradley E:ditorial Assistant: Barbara Witmer Vledia Product Development Manager: Nancy Welcher \VP/Executive Marketing Manager: Debbie Clare Vlarketing Assistant: Joanna Sabella ;enior Managing Editor (Production): Cynthia Regan flroduction Editor: Melissa Feimer flermissions Supervisor: Charles Morris Vlanufacturing Buyer: Michelle Klein Vlanager, Print Production: Christy Mahon Composition/Full-Service Project Management: Karen Ettinger, TechBooks, Inc. flrinter/Binder: Hamilton Printing Company......

Words: 141930 - Pages: 568