The internship program has been designed by Tribhuvan University for the partial fulfillment of the degree of Bachelor in Business Administration (BBA) for the specialization course of Banking and Finance. According to the designed pattern of this program, students need to complete internship for the period of eight weeks. This internship session is only undertaken in the eighth semester of BBA to get the practical knowledge of the organizational procedures and work behavior. The basic purpose of an internship is to view the different procedures and requirement of all departments of the organization and also to analyze their strengths, weaknesses inherent in the working system along with the possible solutions to track down the effects of the problems. Finally, the students are required to submit report based on the work performed during those eight week in the organization. For the purpose, I performed my eight week internship program at NABIL Bank Limited, New Road Branch, and activities were focused especially to two departments of the bank: Credit Department and Customer Service Department.
Credit Department is an important department which is associated with granting credit to its potential customer. The performance of NABIL bank can be clearly viewed from its credit granting ability. Most of the customers prefer NABIL bank due to the transparency and easy accessibility of loan amount.
Likewise, Customer Service Department is also an important department focusing on catering the requirement of the customer in an efficient manner. The requests regarding balance enquiry, statements, balance certificates, cheque books, account opening and closing etc as well as their problems and grievances are handled in this department.
1.2 OBJECTIVES OF THE INTERNSHIP
The major objective of the internship program is to…...