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Research on Delta

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Submitted By PeterPiper313
Words 705
Pages 3
Got a call back first week in January 2014
Was told I needed to have passport to proceed further did that.
Got a second call back the following week and was asked 4 questions.



What to do if a passenger appears intoxicated?
What to do if a child was asleep on the floor while the fasten seat belt sign is on?
How would you handle a passenger in a situation where the food item they wanted was not available?
How would you handle a child running down the isle?

Then I was asked 4 more questions on that same call



A time you went above and beyond for a customer?
A time when you persuaded others to do something new?
A time when a co worker was being unfair or dishonest?
How would you deal with a difficult customer... and how did you handle it, what was the outcome?



I got a call back the next day and was invited to a face to face interview for the following week.

About 60 of us met at 7:30 am in the lobby of delta facility.

*REMEMBER TO SMILE THE WHOLE WHILE AND INTERACT WITH AS MANY PEOPLE AS YOU CAN* Also please dress neat and business like do not wear a suit that is to tight have nails done and look sharp.

You go across the street to another building where you are met by about 20 experienced Delta Flight Attendants and a few HR people who line the walls of the room.
You are then serenaded by the crew totally awesome! then led into a room where you will introduce yourself and tell if you speak another language and what work you are currently doing.

We were divided into three groups A, B, and C. I was in B group.

Each group had designated areas to go

-Watch video of life as a FA
-Fire side chat where you ask questions have your picture taken and measure for over head reach and jumpseat fit.
-Then the face to face interview



You will alternate to each area until everyone has had a chance to go to all areas 
remember to use the STAR (Situation, Task,

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