...Impact-Performance Analysis for Soccer-Fan Satisfaction Judgements Marko Sarstedt*, Ludwig-Maximilians-University Munich, sarstedt@lmu.de Manfred Schwaiger, Ludwig-Maximilians-University Munich schwaiger@lmu.de Christian M. Ringle, University of Hamburg & University of Technology, Sydney, cringle@econ.uni-hamburg.de Siegfried Gudergan, University of Technology Sydney, Siggi.Gudergan@uts.edu.au Abstract Fan satisfaction is with services is a key element to successfully compete in the soccer industry. In this paper we examine the antecedent factors that explain the variations in overall service satisfaction judgements. We draw on service an activities put in place by soccer clubs to illustrate these effects. Based on a literature review, interviews with both soccer fans and an industry expert, we develop a measurement approach for satisfaction which we test subsequently using a large-scale sample among soccer fans. An analysis of the impact-performance implications of antecedent drivers shows that stadium features, team characteristics, and fan-based support for the club and its management are the most important factors that influence overall satisfaction. Keywords: customer service, satisfaction, service experience, service providers ANZMAC 2009 Page 2 of 8 Satisfaction with Services: An Impact-Performance Analysis for Soccer-Fan Satisfaction Judgements Literature review on the relevance of fan satisfaction for soccer clubs Soccer is a multibillion dollar business...
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...Tangerine Middle War Eagles soccer team. After a while of being there Paul convinced Joey Costello to go to school there with him. In Erik’s football career Antoine Thomas pulled a Charlie Brown on Erik when he was kicking and made him do a banana peel back flop into the mud in a game and made Erik the laughing stock all over Tangerine, Florida. While Paul in a soccer game scored his first point ever when he went in for Victor, and that point got Paul the teams and Victors approval. One day during soccer practice a news reporter Mr. Donnelly came and wanted...
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...Sport Psychology Papers University of Amsterdam Index Paper 1: Superstition in Sports Words: 1011 Page: 2-4 Paper 2: Attentional Focus in Motor-Skill Acquisition Words: 1183 Page: 5-8 Paper 3: The Relationship between Emotional Intelligence and Athletic Performance Words: 950 Page: 9-11 Paper 4: Why is there a Home-Court Advantage? Words: 1110 Page: 12-14 Paper 1: Superstition in Sports In sports weird rituals and superstitions are not uncommon and if they lead to success they are even respected. For example, Johan Cruijff played his whole career with shirt number 14. Besides, he always left the dressing room last, followed by tapping the goalkeeper in his belly and spitting out is gum over the middle line just before the whistle. Many athletes develop comparable illusionary pattern perceptions, such as crossing their fingers or carrying a lucky charm (Vyse, 1997; Wiseman, & Watt, 2004, cited from cited from Damisch, Stoberock, & Mussweiler, 2010). However, it is questionable if superstition is useful because it is based on irrational beliefs that logically unrelated objects, actions, or circumstances positively influence performance. This paper will answer the question if and why superstition improves performance. First, the purpose of superstition is will be explained and subsequently the effects of superstition on performance will be discussed. Personal control is understood as a fundamental human motivation (e.g., Heckhausen, & Schulz, 1995;...
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...font to fit in the details). If you feel you don’t have enough information to include in your resume add other sports you play or list community service. The information on the resume must be factual, but this is the place where if your academics are not stellar and your soccer playing is, try to emphasize the great soccer player you are and make that jump off of the page. The academics will need to be on the resume too, but consider your strengths when you design your resume. Cover letters Every resume submitted to a college coach should be accompanied by a cover letter. The purpose of the cover letter is to introduce yourself to the coach in a more personalized fashion. Here is a good format for cover letters: Paragraph 1 – Introduce yourself and let the college coach know that you are interested in his/her program. It is always wise to mention that you have done research and be sure to include the name of the specific college in this paragraph. Paragraph 2 – Let the coach know that you have enclosed your resume that details your academic standing and soccer experience. Highlight your GPA and indicate what you would like to study in college if you know. Write about your H.S. soccer career and any titles or awards that you won. Paragraph 3 – Let the coach know how well you would fit into their program and why. Paragraph 4 – Discuss that you are researching financial aid (if you need to pursue if) let the coach know if you might also qualify for...
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...Soccer or better known by the rest of the world by football, it is the number 1 sport in the world, with over 4 billion fans worldwide. Soccer also has the highest viewership around 3.9 billion tuned into the 2014 world cup at some point. The reason why it is so popular is how accessible soccer is. First of all, I am a big fan of this beautiful sport, I play soccer for high school, I am currently practicing soccer 3 times a week and during the weekends I play around 6 games on average in Hispanic leagues. This extraordinary sport brings and unites a lot of people into it, some being analysts which help us understand the sport and how complex it is in reality and how many factors play into a team winning the game. One of the biggest often talked...
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...Abstract In this paper, I will explain what CrossFit Training is and what the benefits are compared to a typical exercise program of isolated muscular training combined with a cardio workout. I will also examine the impacts that CrossFit Training has had on college athletes and athletic teams as a whole at the University of Pittsburgh at Bradford (UPB). I will look into what teams have the most athletes with experience with CrossFit training, how many UPB athletes have used it on their own time or during the offseason, and the general feeling towards CrossFit Training and its effectiveness in improving fitness. Introduction In the physical fitness realm, there are many different kinds of exercise programs. There are programs that focus on dancing, ones that focus on stretching, and ones that focus on core strength and conditioning. CrossFit Training is an example of a core strength and conditioning program. It was developed to enhance an individual’s overall ability to complete physical tasks by incorporating many different forms of exercise, from gymnastics to weightlifting (Glassman, 2002). CrossFit Training is different from the popularly accepted idea of a workout because it’s not just situps, curls, leg press, and a half an hour of cardio. CrossFit is all about combining movements and shorter, high intensity cardiovascular sessions (Glassman, 2002). For every long distance effort, a CrossFit athlete will do five or six at a short distance. This is implemented...
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...competition between nations to host World Cup. Many countries have vowed to invest billions of dollars in order to increase their chances of being elected to host such mega event. Why should countries compete to host this event? There could be numerous reasons why a number of countries are keen on hosting World Cup, but the most compelling is the promise of an economic and social windfall. Soccer is one of the sports which people tend to identify themselves with. It has gained popularity owing to its impacts on the players, followers, states and other stakeholders. Currently, the game is estimated to have the highest number of followers than any other sport. Due to its vast effects, Soccer World Cups have gained popularity in the past two decades. For the previously held World Cups, great focus has been on social and economic effects. There numerous articles that have been written about the positive and negative effects of World Cups especially to the host countries. Before the 2010 World Cup in South Africa, it was estimated that it would improve the region’s economy by about 0.5 % per year (The Economist, 2010). South African’s economy was estimated to experience 3% annual growth hence the impact of World Cup was definitely a huge chunk. The economic impact of World Cup seems to dominate news headlines in the country and around the world. The sport has both short term and long...
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...Research Writing can be Fun Remember the last time your teacher asked you to write a research paper on a subject of your choosing? You probably groaned and grimaced, wiped your sweaty brow, and gasped. Relax. Take a deep breath. This paper will show you how writing for a research paper assignment can not only be done easily, but be fun! Fun you say? How? First, pick a topic that you know something about. Do you like looking for sea shells when vacationing on the beach with your family? Skateboarding at the local park? Playing video games with your friends? Baking with your mom? Making money shoveling snow for your neighbors? Playing soccer or hockey with your team? Reading books? Riding your bicycle? I think by now you get the idea – choose something that you already know a little something about and enjoy. The next steps is to research that topic. So let’s take the example of collecting sea shells on the beach when vacationing with your family. You can approach the research from several angles. You can research the specific types of shells that are located in a specific region. You can research the area where you found the shells. So let’s say that you found a conch shell on the beach in the Bahamas. You can start researching conch shells. The first step to research is one you already know about “Google”. Type Conch Shell in the google search engine and here are just three of the many choices: http://www.naturefoundationsxm.org/education/queen_conch/how_queen_conch_grows...
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...judge the situation, and make a decision based on their perspective views. In addition, ethics is one of the most anticipate it topics in business and in real life situation. People will start to decide the action whether it is ethical or not. Also how people ethical views are different from culture to culture. People have opposite opinion about the situation based on effect their life positively or negatively. Ethics is not just for individuals to care about. Governments, organizations, and banks spend a huge amount of money on determent what is ethical and what is not? Companies could lose all their customers if they made an unethical action. Governments could lose all their supporters if had an unethical scandal. Even, celebrities would lose all of his fans if he or she did unethical action such as racism or sexual abused. However, most of companies have guidelines or policies to face and prevent any unethical issues in side the organization against costumers or employees. Business ethics is a very important factor in any companies or organization because it tells how the company thinks about people and their employees. Furthermore, the paper will focus and analysis briefly what is ethics, the four types of ethics, what are the ethical challenges, and how companies deal with ethical action? Body one what is ethics: First of all, the fully understanding of the idea, concept, and meaning of ethics...
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...This study focused on the effect that being an athlete has on how attractive a person is found by those around them. 6 athletes, 3 male and 3 female (baseball/softball, lacrosse, and soccer players) were selected and photos of them either in their sports uniform or in their everyday clothing were shown to 200 random individuals in Shenendehowa High School East across a time span of one week. Those shown a photo of an athlete in their sports uniform were not also shown the photo of that same athlete in their everyday clothing, and those shown a photo of an athlete in their everyday clothing were not also shown the photo of that same athlete in their sports uniform. A hypothesis test performed on the resulting averages of the surveys handed out to participants showed no significant results. According to our findings, the fact that someone is an athlete has no effect how how attractive they are found by those around them. Page 2 Much research has been done on the topic of attractiveness and qualities that make people attractive. Attractiveness is a very broad topic that is hard to pinpoint because what is deemed “attractive” differs greatly from person to person and there is no set guidelines to follow that tell specifically what is attractive and what is not. The general topic of attractiveness allowed for many different more specific topics of research pertaining to attractiveness that could be linked or similar to our...
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...Mullins DeVry University Abstract This paper explores three different yet very similar questions about franchises and industries. Number 1: What cultural factors must U.S. sports franchises overcome to increase popularity abroad? Why? Number 2: How can franchises ensure their products are appropriate for international markets? Number 3: Should governments protect their industries by placing tariffs on imported products? Why? Why not? U.S. Sports Franchises, International Markets and Imported Products Franchises, international markets and imported products are all very different yet similar topics. They all play a big part in this world we live in. U.S. sports franchises, international markets and imported products all have to do with other cultures. Cultures outside of the U.S. and how differently our countries cultures are from theirs. This paper will show a lot of similarities and a lot of differences when it comes to countries outside of the U.S. and all of our ways compared to theirs. What cultural factors must U.S. sports franchises overcome to increase popularity abroad? Why? To increase popularity abroad, U.S. sports franchises first need to understand that some of our sports differ. Soccer in the U.S. is generally called football in most of Europe and Asia where as in America football is a totally different game. This is the problem the NFL has overseas people have traditions set when it comes to soccer and rivalries already exist. These are two...
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...Cultural Analysis: Brazil Liberty University BUSI 604 Abstract This research paper analyzes the effect of Globalization on the country of Brazil, and how its economy compares to other South American countries and the world. This review will provide factual evidence of the integration of the Brazilian products internationally, and how its economy has evolved to compete in the international markets. A Comparative summary of evidence will be provided in this analysis between the business culture of Brazil, North American, Central America, the Caribbean, and other South American countries economic framework. The framework of the origins of Brazil, and to the progression of the nation into one of the top economies; will be discussed in this assignment. A small glimpse of the picturesque country will be provided in the form of pictures, to give the reader a greater ability to visualize this country and its inhabitance. The major elements and dimension of culture is reviewed, and these dimensions are; what the major elements and dimensions of culture are in this region; how these elements and dimensions are integrated by the locals conducting business in this region; how these cultures and dimensions compare with U.S. cultures and business; and what the implications are for U.S. businesses that wish to conduct business in that region. This paper will review some of the desires of Brazil’s government to be one of the world’s leading sports nations,...
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...Sports, Youth and Character: A Critical Survey Robert K. Fullinwider* Institute for Philosophy & Public Policy University of Maryland * rkf@umd.edu CIRCLE WORKING PAPER 44 FEBRUARY 2006 CIRCLE Working Paper 44: February 2006 Sports, Youth and Character: A Critical Survey TABLE OF CONTENTS I. INTRODUCTION....................................... 3 a. methodological limitations..................... 4 b. conceptual and theoretical infelicities...... 5 II. THE LESSONS OF SPORT......................... 5 III. BASICS................................................ 6 a. too much too early?.............................. 8 b. competition’s role understood ............... 11 c. competition, participation, and fun......... 12 d. not enough?........................................ 14 IV. WHAT CAN WE CONCLUDE?.................... 15 V. THE MICROWORLD OF PARTICIPATION...... 17 VI. APPENDIX A......................................... 19 a. Shields and Bredemeier...................... 19 a.1. moral maturity: what are psychologists looking for?............ 22 a.2. game thinking............................. 24 a.3. moral confusion........................... 25 b. Stoll, Lumpkin, Beller, and Hahm.............. 27 It has been recognized for centuries that sport can contribute to education values that make for the development of character and right social relations . . . . [Within this contribution] there are many intertwined and interwoven threads of influences...
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...[pic] CASE PAPER ORGANIZATIONAL BEHAVIOR GROUP AND TEAM BEHAVIOR Case Paper Organizational Behavior CONTENTS Contents 1 Introduction 2 Problem definiton 2 Case description: ajax 3 Theory: groups and teams in corporate life 4 Analysis: AJAX and group behavior 6 Conclusion 7 Bibliography 8 Appendix 9 Introduction In this case, the issue that will be discussed is about Ajax and the problems between Johan Cruijff and the Supervisory Board. Which functions are engaged within the decision making for Ajax and what exactly happened recently between the directors? Furthermore, there will be a focus on the difference between groups and teams. Founded on March 18, 1900 AFC Ajax is one of the largest and most storied clubs in European football. For example, they won 30 times the National Championship, 18 times the Dutch cup, 7 times the Johan Cruijff shield, 4 times the Champions league and many more. While led by the world famous Johan Cruijff, AFC Ajax had one of the best seasons ever in 1972 by a professional football team winning the National Championship, the Dutch Cup, the European Champions Cup and the World Cup. Everybody will agree on the fact that being so successful is not only about having a good soccer team. Recently, the Ajax supporters, and of course the rest of the soccer world, were surprised by Johan Cruijff. The supervisory board was in conflict with Johan Cruijff, and this situation was even...
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...more staying up late and sleeping in with not a worry about what I was going to do that day. Now I had a schedule to follow Monday through Friday that involved homework, studying, writing essays, and soccer practice. It was seven thirty in the morning on the first day of school, which was the earliest I had been up in 3 months and I was already working on an assignment. I never would have guessed my first day of classes would involve graded assignments and homework. I assumed it would be full of listening to the teacher explain the ten page long syllabus that only comes in use during the first week of school, while I daydream about my summer, trying to fight my eyelids from closing. But the assumption I made about the typical first day of high school was completely wrong and it changed my outlook on high school for the rest of the year. It’s seven thirty in the morning, the sun is barely out and I’m already sweating through my t-shirt. Luckily I am not the only one, as I look around the classroom everyone looks miserable and fatigued. You could tell everyone wanted to be anywhere but at Anderson High School. The bell had just rung and our English teacher introduced himself and it seemed like it was going to be a fun year. Mr. Ger was dressed professional, wearing an Anderson golf team polo with khaki pants. I expected him to hand out a syllabus for the class to go over but instead he gave us the rubric for our first paper. He mentioned that the essay was due within the next...
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