...Performance Metrics, what metrics, if any would you identify that are essential to managing the prescription fulfillment process at CVS. Ramias and Wilkens’ state that the starting point in developing metrics is to understand the expectation of the customer. Upon review of the data compiled by the PSI team, customers expect accuracy and timeliness. Therefore, most of the metrics developed below focus on measuring the two expectations and, I believe, are essential to managing the prescription fulfillment process at CVS. 1. Processing time – prescriptions filled per unit of time. A major customer complaint was time – either waiting too long in line, waiting for their prescription after the pick-up time, etc. 2. Number of prescriptions filled per day and median processing time. Again, this metric will help identify peak time periods, staffing needs, and eliminate waiting times by customers. This would also help to measure accuracy. If prescriptions are constantly wrong and the customer has to wait to correct them, the processing time will be higher than expected. 3. Hourly volume and median processing time. This metric would measure the volume of prescriptions filled per hour, the percentage of prescriptions filled in under the target number of minutes, and the median time to fill them per hour. Because heavy users cited service as their number one reason for switching pharmacies, and time is such a huge part of the customer’s expectations, metrics should be...
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...to recognize innovations and excellence. Examples – process improvement recommendations, social media presence, positive customer feedback, above and beyond duty, special project participation/completion, etc. End of day results reported to Supervisor/Manager. Supervisor/Manager validates point total with each recruiter during a daily performance review. I will install a MS Outlook email template on each recruiter’s laptop for easy reporting. Supervisor/Manager will report weekly results to the Sr. Manager. The Senior Manager will develop a MS Excel based management tool to consolidate the results and report to the Sr. Director NLT COB Monday of each week. Team results will be published at the Sr. Director’s discretion. The performance metrics will be used to document work ethic, identify potential training needs, and drive production. Processing week goal – 20 points. A processing week is defined as a work week with no scheduled deployments to training or BOG. Deployment week goal – 20 additional points. A deployment week is defined as a work with a scheduled deployment to training or BOG. Recruiting jeopardy Pitch – Baseball video from the untouchables. Recruiting Script training Kevin Flynn Offer Anthony Niman Offer, reporting instructions Courtney Offer Complete Gary Johnson’s...
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...Aronson Security Group asked us to comment on four questions related to metrics. Since creating, measuring and accelerating value is our focus, we were happy to oblige. Here were the four questions: * How do you determine what to formally measure? * How do you collect, understand and report on those metrics? * What value does security get from investing in metrics? * What value does the organization get from investing in metrics? What is Performance-Based security? Measuring security performance means assessing business and security results to: (1) determine how effective the strategies and operations are and (2) make changes to address shortfalls and other problems. There are different methods and criteria for measuring performance. However, the common strand through each is the ability to measure the results generated by core business processes, using specific metrics. For each process, there are many possible metrics. Why should Security Organization’s Measure? * Improvement: Understand your strengths and your weaknesses. Show continuous improvement over time. * Planning and forecasting: Performance metrics creates a progress trend line allowing organizations to not only be clear on their current performance position but also forecast their future condition based on the data * Technology Lifecycle Management: Performance metrics are non-existent for the up-time metrics of the hardware and software that security uses. But this ‘viability index’...
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...Teague Week 7 paper 4/22/13 There are many metrics used in network management that can be broke down into three sections including classic, cost, and revenue for short. The classic metrics consist of availability which is the percentage of time during which a service is functioning properly. Availability is broken into two aspects, as a whole and availability that factors maintenance, where maintenance is more effective because it only captures unavailability caused by a negative surprise. MTBF or Mean Time Between Failures is a measure of reliability its job is to give an indication of how often a service or device becomes unavailable, but not so much the length of the outage. MTTR also known as Mean Time To Repair provides the length of time it takes for services that are impacted by failures to be restored. Total cost of operations can be normalized over a different group of metrics, such as, the number of devices and the operational cost per device. Devices and differ in nature and scale so this metric is not always meaningful unless dealing with homogeneous environments. The number of ports is another metric that provides a more level playing field and allows operational cost to be compared across different types of equipment. An example of number of service instances could be the operational cost per voice extension. The number of end users would be the operational cost per employee in an enterprise. There are also metrics that concern the network management impact...
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...change with the environment. New generations and advanced technology continue to challenge organizations. To completely gain an understanding on the effectiveness of an organization, it is important to identify the three key metrics and provide an example for each. Next, a company will be selected for ineffectiveness and a description of practices that have contributed to the organizations ineffectiveness. The last metric is recognized for the beneficial purpose toward the effectiveness on the organization. Key Metrics and Examples "Because managers are responsible for utilizing organizational resources in a way that maximizes an organization’s ability to create value, it is important to understand how they evaluate organizational performance" (Jones, 2010, p. 15). The three key metrics for an effective organization are control, innovation, and efficiency. The first key metric is control which is defined as focusing on the customers, stakeholders, and internal and external resources of the organization. The second key metric is innovation which means the recreation or discovery of a new product. During the innovation of a new product, the organization must then look into developing new skills and processes for the employees. The third key metric is efficiency which means to stay on top of competitive products, gaining knowledge of new technology, all in a cost effective and timely manner. An example of control is when management takes the action to secure "scarce...
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...2) The book starts off with a trouble maker in high school, Percy Jackson. This young man soon realizes that his life is about to flip upside down really quick as soon as he finds out that he is the son of a Greek god, Poseidon. His mom tells him that the city is no place for him anymore and he is now going to go to a training camp for young decedents of the gods. Percy learns how to use his powers and then he decides to set out on an adventure to rescue his mom who had recently been taken by a bad creature. He must stop a big war that is about to take place because of Zeus’ master bolt which was stolen by one of Percy’s friends, while at the same time rescuing his mother from the underworld. He then sets out on his adventure and discovers that the bolt was in his friends shield and he took off from the underworld and went to Olympus and gave Zeus his bolt back. Happily, ever after. 3) The significance of this title is the story it portrays for the book. The title alone implies that someone has stolen lightning which is what the author wants you to think because it seems un-human like to steal lightning so it gets you thinking. As the book says “Zeus sent out his sons and daughters to find the stolen lightning bolt” (P.357). This tells you that there was someone who had stolen the bolt from Zeus and this proves that the title of the book foreshadowed this by leading us to believe that there had been someone who has stolen the lightning. 4) The setting of this book was set...
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...In the stories Percy Jackson The Lightning Thief and “The legend of Perseus”, the Legend of Perseus is modernized in Percy Jackson The Lightning Thief by changing the events, Hero Archetypes, and themes. Have you ever wonder how Roman stories are like today and how they are made modern to meet your expectations? Events are one of the main thing modernized from ¨The legend of Perseus¨ to Percy Jackson the Lightning Thief. The events are modernized through the Hero’s Journey because in “The legend of Perseus” Perseus never meet the mentor and instead journeyed on his own “Perseus bid his mother good-by and set out to search for Medusa” (D'aulaires,117) unlike Percy Jackson who had several mentors Grover, Poseidon, and Chiron (Percy Jackson The Lightning Thief). Next, the events are modernized from the Hero’s journey once again. In “The legend of Perseus” since Perseus never really refused his call to adventure since he was somewhat forced into it as a child when Acrisius tried put him and his mom in a chest and threw them into the sea to blame on Poseidon. “He put Danae and her son, Perseus, in a chest and threw it into the sea”(D'aulaires, 115). Percy on the other hand, had refused to leave his mother and go to camp half blood but he Crossed the Threshold (Percy Jackson the Lightning Thief). Lastly, the events are modernized through plot structure. When Perseus in the “Legend of Perseus” went out to slay Medusa not only was he well aware he was going to kill Medusa but once...
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...Percy Jackson has been diagnosed with ADHD, or attention, deficit, hyperactivity disorder.The three main traits to ADHD are Inattention, hyperactivity, and Impulsivity. Some people have ideas that Percy does not have ADHD, but other think he does. Some reasons Percy has ADHD is that he blurts things out, he can not find a activity that he likes, and he always lots of energy. The first reason Percy Jackson has ADHD is that he blurts things out at the wrong moments. In Percy Jackson and the Lightning Thief it says, “No, no,” Mr. Brunner said. Oh confound it all. What I am trying to say . . . You’re not normal, Percy. That nothing to be-- “Thanks,” I blurted. “Thanks a lot sir, for reminding me.” So that is one of the symptoms that Percy has...
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...2 meters. Now it is the third tallest building in the USA ("U.S.A.'s tallest buildings - Top 20"). The reason for its initial creation a competition of "who could build the highest building first" ("The History of the Empire State Building"). However, in this day and age, it has morphed into one of the most popular places for touristic trips and also for the movies. Because of the Empire State Building's unique aspects, lots of movies are filmed there, such as: "Percy Jackson and the Olympians: The Lightning Thief" and "An Affair to Remember". All of the directors used this building to create different effects on the audience. "Percy Jackson and the Olympians: The Lightning Thief" is a film which is based on the famous book of Rick Riordan. Logan Lerman, Rosario Dawson, Pierce Brosnan, Uma Thurman and Catherine Keener enliven the wonderful characters of this book. The film is about a young boy called Percy who grew up without a father and has bizarre features. As the movie continues he learns that his father is actually a Greek god, Poseidon, and his difference, which seems as an illness in real life, comes from his father’s inhuman genes. Moreover, Zeus, who was also a Greek god, thinks that Percy stole his lightning bolt, despite the fact that Percy had just learned about them (Abramowitz). So what is the relationship between this fantastic movie and the Empire State Building, which we can encounter in our real lives? The Empire State Building was used as the famous Mount...
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...Service Request SR-rm-022 - Part 1 Antonio Walden BSA/375 December 8, 2014 Bill Schuyler Service Request SR-rm-022 - Part 1 This paper will identify key stakeholders in Riordan Manufacturing who can provide requirements for the service request, and describe information gathering techniques and system analysis tools that can be used for the project. It will also identify key factors that assist in tracking necessary information for the project, the scope of the project, and the areas of project feasibility that will be focused on. Key Stakeholders There are many stakeholders of this project at Riordan Manufacturing. These stakeholders include the requester of service and COO Hugh McCauley, CEO Michael Riordan, Executive Assistant Jan McCall, HR department employees, and IT service managers. Stakeholders would also include any end users of the HR tools and applications involved in this project. Any supporters and opponents of the project should also be identified. Information Gathering The identification of the system requirements involves eliciting information from stakeholders (Mochal, 2008). There are multiple information gathering techniques to use to gain a complete view of the requirements from different perspectives. These are not procedural, can occur in any order and revisited multiple times to obtain a clear picture of system requirements. 1. One-on-One interviews: This is a method where the analyst will sit down with stakeholders on a one-on-one basis...
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...I choose The Mark of Athena because I love this author and was already reading this series. Rick Riordan wrote the Percy Jackson series and those were my favorite books, so I wanted to continue reading books like those. My first impressions were that it started it off slow but progressed quickly. The book was very exciting. The cover of the book was very interesting and wanted to make me read it because it shows two of the main characters that are allies fighting. In the second book The Son of Neptune , Percy, Hazel, and Frank met in Camp Jupiter, the Roman equivalent of Camp Halfblood, and traveled to the land beyond the gods to complete a dangerous quest. The third book, The Mark of Athena, will unite them with Jason, Piper, and Leo. The Greek and Roman demigods will have to cooperate in order to defeat the giants released by the Earth Mother, Gaea. Then they will have to sail together to the ancient land to find the Doors of Death. Much of the prophecy remains a mystery.They will have to work as a team if they want to accomplish this quest. With old friends and new friends joining forces, a marvelous ship, fearsome foes, and an exotic setting,...
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...Author project Author: Rick Riordan By: What did you do before you wrote books? Rick was a teacher. Where did you get the idea for Percy Jackson? Rick's son Haley, asked to hear a Greek myth every night and when there was none left he asked rick to make up his own with new characters. What is different between writing a kid's book and writing an adult book? When rick was writing Percy Jackson he did not find it much different from writing. Rick made sure to not "write down" to kids. Why does Percy have ADHD and dyslexia? Ricks own son was going through testing to see if he had ADHD/dyslexia and found that people that had those conditions were creative, and outside...
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...Rick Riordan is and has been an author for many years. Rick’s first series was an adult series that book came out in 1997. This book was called the The Big Red Tequila. The book won two national awards, the Anthony and the Shamus. The last book in that series came out in 2007. Rick Riordan has been a teacher for fifteen years. He started his second series while still teaching, but soon became a full time author. Rick Riordan is the author that has best taken ancient historic mythology and given it a modern twist for all ages. Rick Riordan’s first book that he read for fun was the The Lord of the Rings. This sparked interest in the mythologies. His interest in mythologies was in middleschool. By high school he was into mostly fantasy and science fiction during...
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...The Lightning Thief by Rick Riordan, is about Percy and his friends, Annabeth and Grover, goi What is your definition of a champion (a.k.a. a hero and not the food hero ok.)? Who do you think is the real hero of The Lightning Thief? According to https://www.merriam-webster.com/dictionary/hero, “a hero is a mythological or legendary figure often of divine descent endowed with great strength or ability; a person of extreme admiration and devotion”. ng on a quest to return Zeus’s lightning bolt which will stop the Olympians from going to major war. Throughout the book, there were many minor and major gods that showed hero-like characteristics. Some of which are: Percy Jackson, Annabeth Chase, Grover Underwood, and Chiron. Percy’s mother may not have treated as a hero, Percy’s mother is the real hero of The Lightning Thief from the beginning of the book to her...
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...Service Request SR-rm-022 - Part 1 Joshua Proctor BSA/375 November 4, 2013 Laura Smith Service Request SR-rm-022 - Part 1 This paper will describe each of the key stakeholders or stakeholder groups in Riordan Manufacturing who provide requirements for the service request, explain two separate information gathering techniques used during proposed projects, identify two factors that are necessary to ensure that the information required for the project is gathered successfully, define the scope of the project by specifying business functions that will be included in the project, describe the project’s operational, technical, and economic feasibility areas that are examined in the SDLC analysis phase summary. Key Stakeholders Riordan Manufacturing has many stakeholders and most of its stakeholders that would remain influential to the change process would gain the focus and those who can directly use the new system are also given importance. The stakeholders of the firm include CEO Michael Riordan, Executive Assistant Jan McCall, SVP-RD Kenneth Collins, COO Hugh McCauley, VP international operations Charles Williamson and the IT service managers. Further, before the input and revisions as per the information gathering steps are finalized, the individual users of the final app will be consulted for advice. Information-Gathering The completion of the system requires collection of information and it is categorized into ten parts that makes sure that system and processes...
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