...Case Study: MooBella 1) MooBella has revolutionized a new meaning of vending machine by allowing its customers to walk up to the vending machine, choose from one of the 96 available flavors and in forty seconds they have a 4.5 ounce carton of ice cream for a measly $3. This technically complex concept took 18 years to complete. With that long of a development process, a significant amount of start-up costs are likely. The major start-up cost categories that I foresee effecting MooBella in their 18 years of production are costs for the constant trial and error of new equipment. MooBella needed to hire a CAD platform to begin the process of building this machine. The company would also run into costs of employee wages who worked on this machine for 18 years. Lastly besides R&D expense, I feel that promotion and advertising weighed in as a significant factor of startup costs, but not until the end up their creation of their vending machine because of all the free samples they needed to give out to build a customer base. 2) Bruce Ginsberg created MooBella out of inspiration and excitement when he saw the idea the Turbo Dynamix had thought of. When Turbo Dynamix became MooBella, Bruce became the closer that transitioned this R&D project into a marketable project. (MooBella , 2010) Mr. Ginsberg was not involved and could not take credit for the idea of this vending machine, but he can take credit for how the machine became implemented. For nearly 30 years Bruce’s...
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...FROGBOX Case Lauren sighed. Although she was excited about the idea of moving to a new city after graduating from her MBA – her new job was going to be amazing – she also was dreading the move. When she had last moved as a student, she didn`t have as much “stuff” as she would need to take care of now. Just thinking about where she was going to find all the boxes that she would need made her feel tired. As a student, she also was on a very tight budget last time, and picked up boxes at the grocery and liquor stores. It was cheap but it only worked out because she didn’t have that much to move and it wasn’t that heavy. She wondered if she could afford to purchase ready-made boxes this time. Her older and more financially secure sister and brother-in law had done that last time they moved, but Lauren wasn’t sure she could swing it. New boxes could run as high as $3.00 for each 3-cubic foot box. Certainly she wasn’t going to be able to move like her new boss who just hired a moving company to bring the boxes, pack everything and drive it all to his new address. One of her friends, Julie, who also would be heading off to a new job, was excited about a company she had seen on Dragon’s Den, the Canadian reality business TV show.1 Named FROGBOX, it was created in 2008 as an environmentally friendly moving solution. Instead of having to use cardboard boxes, FROGBOX would supply high-density polyethylene plastic boxes that they would deliver to your current address and pick up from your...
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...Project C: Automated Mixing Baking Pack Sealing Line Implementation of a new automated manufacturing line to manufacture the Dolly Madison Bakery family of products. Automated Manufacturing Line The decision Hostess has recently taken to launch the “Bake Right” product line has driven many challenges for the manufacturing team. In order to launch the “Bake Right” product line the company need to acquire new equipment and hire additional personnel. Different scenarios have been evaluated and forecast shows a steady business growth during the next three years. Introduction of the “Bake Right “product line to the market will require additional efforts on the manufacturing floor and possibly adding weekend shift to meet the expected demand. The Engineering department has suggested a project to automate all Dolly Madison Bakery products. This manufacturing line will perform all operations needed to produce Dolly Madison Baker products from beginning to finish. Automated operations will include: 1. Automated mixers – These mixers are capable to mix different recipes and will have preprogrammed weight checkers with automated feeders. 2. Screw driven extruders machines – Once the mixes are ready will fed the extruders machine tha will inject the mix into preformed trays. 3. Heat tunnel – the trays with the recently extruded mix will travel along a conveyor. This conveyor will be driven through a Heat Tunnel were the mix will be exposed to enough heat during a predetermined...
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...[pic] Perfil de Empresa Somos una organización de capital 100% mexicano, fuertemente comprometida con nuestros consumidores, colaboradores, accionistas, el medio ambiente y México; donde nos hemos posicionado en los primeros lugares en la industria del papel y el empaque a lo largo de 58 años. En Grupo Gondi contamos con siete compañías y una fuerza laboral con más de 3,700 empleados. A través de nuestro enfoque multiplantas brindamos soluciones integrales de empaque y embalaje, especializándonos en la producción de papel, cajas de cartón corrugado, cajas pre-impresas y de fibra sólida, cajas plegadizas, cajas microcorrugadas y etiquetas; así como servicios que brindan soporte a la creación de los mismos. Respaldados por procesos certificados ante normas internacionales, ofrecemos al mercado productos y servicios de alta calidad; manteniendo una integración vertical que incluye desde la fabricación de papel con fibras 100 % recicladas, hasta la creación de insumos y herramentales que contribuirán a la fabricación de nuestro producto final. Aunado a ello, contamos con el Centro de Investigación Papel y Empaque Gondi (CIPEG), donde buscamos día a día innovaciones que contribuyan al éxito de nuestros clientes, ofreciendo ingeniería de empaque y pruebas certificadas con tecnología de punta, garantizando en todo momento el desempeño de cada uno de nuestros productos. Además, Grupo Gondi exporta empaque indirectamente...
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...A techpack is a set of technical details sheets of any design which explain the various processes, techniques and quality parameters involved during the product development process (especially for bulk manufacturing of any apparel product). This is visually impressive and conveys information in an effective manner as it will have verbal explanation as well as illustrated with diagrams / sketches. We are expertise in TECH PACKs that are visually impressive and conveys all the design and technical information in an effective manner quickly. We lay stress on both the aesthetics as well as technological compliance of these techpacks, keeping in mind the compatibility, colour schemes and optimization for product development at both, sample development and bulk production process. Each TechPack is drafted in a unique format and the basic structure of our tech pack as follows: Page 1: Garment Flat Sketch (rendered - solid color or fabric). Both Front and Back Sketches in Flat view to show the details appropriately. Page 2: Garment Flat Sketch with color combo details. All the Cut and Sew colors in Pantone (TPX) reference codes for all color combinations. Page 3: This page of the techpack is designed for Special Treatments on the garment if any (especially for Denims). These technical details are very useful for treatments like grinding, repair stitches, whiskers, scraping, swift tags, et.. Page 4: Construction & Pattern details on B&W Sketch. All the Sewing details with types...
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...[pic] PROGRAMA DE CONTROL DE GESTION |CASO: | | | | | |“Birch Paper Company” | | | | | | | | | | | | ...
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...Desechos producidos y reciclados por la población de Estados Unidos de América Oscar Ramiro Díaz Moya, oscar.diaz@estud.usfq.edu.ec Andrés Alberto Grun Diaz, andres.grun@estud.usfq.edu.ec Universidad San Francisco de Quito, Cumbayá - Ecuador DESECHOS GENERADOS (TOTAL MILES DE TONELADAS) Datos Destacados durante todo el periodo analizado (1960-2012) Porcentaje promedio de Papel y Cartón del total de desechos generados (%) Porcentaje promedio de Papel y Cartón del total de desechos reciclados (%) Porcentaje promedio de cantidad reciclada del total generado (%) Porcentaje promedio de cantidad no reciclada del total de desechos generado(%) Promedio de la variación del indice de reciclaje (%) DESECHOS RESIDUALES (TOTAL MILES DE TONELADAS) DESECHOS RECICLADOS (EN MILES DE TONELADAS) 300.000 200.000 100.000 243.450 250.000 90.000 253.730 252.480 250.420 250.380 250.890 175.030 180.000 86.620 79.790 173.990 173.940 168.480 165.280 163.500 164.270 2008 2010 2011 2012 160.000 69.460 70.000 200.000 86.880 85.140 84.000 80.000 208.270 32,64% 63,09% 23,51% 76,49% 0,05% 137.120 140.000 60.000 120.000 50.000 100.000 113.040 151.640 150.000 82.510 121.060 100.000 40.000 88.120 80.000 33.240 30.000 60.000 20.000 50.000 10.000 40.000 14.520 5.610 8.020 20.000 0 0 1960 1 1970 1980 1990 2000 ...
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...iPad Repair Information Form (Please complete and return this form in the iPad shipping box and keep a copy for your records.) Customer Information: Product Information: Name ___________________________________ Brand _________________________________ Service Request (SR#) not required____________ Serial #________________________________ Return Address____________________________ Model #________________________________ City________________ State ____ Zip _______ Phone __________________________________ Email Address_____________________________ Your email address will be used to provide repair status updates Please provide the iPad passcode below. If the passcode is not provided, this may cause delay in service. Passcode ________________________ Please provide a brief description of the problem you are experiencing with your iPad. _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ Please do not include any accessories with your shipment as they are not needed for the repair. Ear buds and power cords cannot be repaired. Please contact your service provider if you feel the problem is with your accessories...
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...|COTIZACIÓN | | | | | | |CONCEPTO |CANTIDAD |US $ |TOTAL $ | | | | | | |Costo de Producción |1,000 |4.20 |4,200.00 | |bolsas de polietileno |1,000 |0.015 |15.00 | |Embalaje |1,000 |10.00 |10,000.00 | |Rotulado |1,000 |0.035 |35.00 | |Utilidad | | |3,800.00 | |Certificado de origen | | ...
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...1. MEMORIA CONSTRUCTIVA Y DE CALIDADES MOVIMIENTO DE TIERRAS La construcción del edificio hace necesaria la excavación de un cajeado general siguiendo el perímetro del proyecto y teniendo en cuenta un desnivel en rampa, en el que se desarrolla el salón acceso al garaje situado en el segundo sótano. Se realizará con los taludes necesarios para poder colocar el drenaje de muros de contención y el encofrado de los mismos. Además de esta excavación se realizarán las correspondientes zanjas y pozos de cimentación de muros y pilares, y la de zanjas de saneamiento. ESTRUCTURA Se ha previsto una cimentación superficial zapatas corridas bajo muro perimetral y zapatas aisladas y arriostradas bajo pilares realizándose en su totalidad en hormigón HA-25 sobre capa de hormigón de limpieza. Las soleras se realizarán de 15 cm. de hormigón HA-25 armado, lámina de polietileno para garantizar la impermeabilidad, 15-20 cm. de grava. Juntas perimetrales e interiores según NTE. Debajo de estas se realizará un relleno de grava de 25 cm. compactada. Los drenajes perimetrales de muro se ejecutarán mediante una capa de pintura asfáltica, una lámina drenante, un tubo drén poroso de 160 mm, de PVC corrugado y ranurado, se colocará de recogida de agua en la base de las zapatas, grava de relleno. El sistema estructural utilizado es de hormigón armado HA-25, constituido por pórticos planos hiperestáticos, que arrancan empotrados en la cimentación,...
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...Excellence -The Ritz-Carlton The Ritz-Carton Hotel places special emphasis on their customers’ satisfaction through their vital and unmatched customer service. The Hotel ensured this is possible by reinventing the customers’ view and experiences of the customer service in a luxurious hotel. The Hotel has the finest facilities such as private baths, fresh flowers and personalized customer service, which is unlike other five star hotels. As other competitors concentrated on defining themselves through facilities, amenities and the prestigious rooms, Ritz-Calton took a different direction - unique emphasis on customer service and experience. Ritz-Calton ensures that all guests have a memorable experience at the hotel by meeting their every need, including those needs and wants that are unique to them. In order to compete effectively with other five star hotels, Ritz-Carton Hotel ensures that the staffs are well trained on how to handle the customers. The staffs are trained on the three steps of consumer service that involve welcoming the customer in warm sincere greetings , ensuring the full satisfaction of the customer’s needs during the stay at the hotel and finally a fond farewell and letting the customer know that he/she is welcome again. The guests are treated with utmost respect and warmth that ensures customer is fully satisfied (Alsabbagh & Ahmad, 2013). This ensures that Ritz-Calton does not lose its customers to competition. Furthermore, Ritz-Carton employs 12 unique...
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...Case Analysis: The Ritz-Carlton Hotel Company Summary of Case Situation In the case “ The Ritz-Carlton Hotel Company,” McManus and Sucher (2005) mentioned that Ritz-Carlton Hotel is a five-star luxury hotel and resort which operates 81 luxury hotels and resorts in major cities and resorts in 26 countries worldwide. The company was founded in 1898 by Cesar Ritz, who had a vision to create a legendary service combined with exceptional luxury experience. Ritz-Carlton is well known as service leadership since they have an unusual and notable commitment to providing luxurious quality service to guests. Also, they are the only service company in America that has won the Malcolm Baldridge National Quality Award twice. Not only a commitment to its guests Ritz Carton had made, but also members, employees and communities they had pursued an excellence for. More precisely, Ritz-Carlton's unique culture promises to providing a good working environment by making its employees feel their importance. Based on the case, McBride, general manager of the new Ritz-Carlton in Washington, D.C., is responsible for opening the second Millennium Partners-owned Ritz-Carlton, in Georgetown, at the end of 2001. However, Collins, manager of hotels for Millennium Partners, pressured him about new ideas of luxury service and hotel-opening process. At this point, McBride needs to reexamine the "Seven Day Countdown", the traditional hotel-opening process, but the question is should he change Seven Day Countdown...
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...HERRAMIENTAS DE CALIDAD Entrega 8: Hoteles Ritz-Carlton Integrantes: - Vargas Morales, Marcel Arturo - Garay Salazar, Luis Antonio - Dapello Perez, Paolo - Zamora Palomina, Henry Armando - Enciso Deza, Paula Leonor Profesor: - CULQUICHICON CACERES, CARLOS FELIPE - 2011- 1. Promesa de Calidad: Ritz-Carlton es una marca de hoteles y resorts enfocados a clientes pertenecientes al sector económico alto, con 70 propiedades ubicadas en muchas de las grandes ciudades de 23 países de todo el mundo, que buscan diferenciarse de su competencia ofreciendo profesionalismo en el servicio, pues tienen como objetivo el seguir posicionándose como una cadena de hoteles lujosa que sobresale debido a su servicio: “Cualquiera puede vender habitaciones, vender comida, vender bebidas pero no todos lo harán como nosotros (Ritz Carlton), nosotros nos diferenciamos del resto por nuestro profesionalismo en el servicio.” Es pocas palabras, la Promesa de Calidad primordial del Ritz-Carlton es brindar un servicio en donde la comodidad y cuidado del huésped es lo primordial, y ser excelentes en ello. En base al compromiso que adoptan con respecto a la satisfacción de sus clientes se establece una Política de Calidad bajo las siguientes directrices: • Compromiso y Respeto: La cadena busca tener empleados que se diferencien de los demás hoteles, que no solo trabajen para ellos sino que se les unan y adopten la Cultura Organizacional propia, conociendo las metas en común e identificándose...
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...2 Introduction For the opening of The Ritz-Carlton hotel in Washington D.C. the company once again aims to achieve an excellent standard of service quality. Their excellent service is one of the main strengths and the company highly values its employees, recognizing them as one of their most important resources. The following paper will provide a thorough analysis of the case using theories that could help the Ritz-Carlton deciding on how to achieve their usual standard. Best-fit elements in Ritz-Carlton Every company has its own environment, its context in which to try and make operations as successful and rewarding as possible. Different countries, sectors, systems and employee groups are all part of it (Boxall and Purcell, 2008), while there is an increasing awareness that human resources are of high importance to a company’s performance. Considering the people of a company being such an important resource, the challenge occurs to align human resources with the company’s strategy at best possible, in order to reach its goals. This best-fit theory includes a horizontal fit, meaning the fit between different HR practices in order to establish one coherent HR system. It also includes the vertical fit, meaning the alignment of the company’s strategy with the HR practices throughout the company (Delery, 1998). The Ritz-Carlton management aims to be excellent in what they do: providing excellent service, which as they say accidentally occurs in the hotel-business. The company...
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...Service can be elusive concept. What is the essence of the Ritz-Carlton experience? What is The Ritz-Carlton selling? The Ritz-Carlton Company is known as one of the best luxury hotel chains in the whole world. Since its establishment till nowadays this company is distinguished by excellent service and high standards. Thus, it was truly expectable to receive a Baldrige Award as a first organization in the hospitality sector. And later in 1999, the company won again the Baldrige Award- which was a clear sign that higher management was focused on quality in long term approach for fiercely attempting to increase client and employee satisfaction. The company attracted customers by providing unusual yet very effective services such that greeting travelers with flowers in the airport, serenade piano concerts, creating a comfortable hotel room in the airport, making a monogrammed pillowcase for loyal guests. The main goal was to make something beyond the standards-exceeding all known standards. For having a complete idea of company values the Gold Standards were created to help employees to faster comprehend the organization’s atmosphere. The Standards were allocated in 5 sections- The Credo, The Three Steps of Service, The Motto, The Employee Promise, and the Twenty Basics. All these standards from departmental line-ups were crucial to employee to understand and maintain every time for keeping high standard delivery service. Given that employee gets to the frontline everyday and by...
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