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Rlht2

In: Business and Management

Submitted By mkh001
Words 1508
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A Service Level Agreement for Provision of Specified IT Services Between Finman Account Management, LLC, Datanal, Inc., and Minertek, Inc.

1. Period of Service

The service level agreement (SLA) is for a period of three years, commencing on July 1, 2011, and concluding on June 30, 2014, with provision for renewal and extension upon agreement of all parties and contingent upon satisfactory fulfillment of specified services, as determined by semiannual review.

2. Parties to the Agreement

Finman Account Management, LLC, employs more than 9,000 professional staff in 70 offices located in 20 countries and realizes gross income of nearly $4 billion annually. Finman provides a range of business management services and takes particular pride in staying abreast of information technologies, trends, and applications—particularly those that help control costs, eliminate overlap, and enhance efficiency and productivity.

With more than 50 years experience in business management, Finman has gained a broad and deep understanding of their own and their customers’ resources, needs, and growth potential, particularly in the present rapidly evolving and expanding IT environment. After meticulous review, Finman has determined that with the assistance of the above-named firms, Finman will be positioned to significantly improve and expand its services to its existing customers and compete more effectively nationally and internationally.

Datanal, Inc., was established by five IT entrepreneur colleagues in 2002. It enjoys a reputation for outstanding performance and presently employs some 350 IT specialists, most with proven skill in analyzing, organizing, and managing large, diversified streams of data and databases in logical, systematic form, transparently and effectively bridging present artificial separations. By enabling customers to assimilate a consistently large

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...16 May 2011  Standards and Legal Issues By Thomas Groshong An audit of the Electronic Health Record (EHR) system reveals a lack of basic policies and standards to protect EHR data from misuse, abuse or theft. The He a l t h I n s u r a n c e P o r t a b i l i t y a n d Accountability Act (HIPAA) require protection of EHR data and basic security guidance to adequately safeguard this data from threats of misuse and/or t h e f t . T h o m a s J . S m e d i n g h o f f q u o t e s H P A A l a w 42 USC Section 1320d-2(d)(2) t h a t establishes three basic security principles “maintain reasonable and appropriate administrative, technical, and physical safeguard”. (Smedinghoff, T. (2008)) A r e a s o n a b l e a t t e m p t to provide safeguards and follow excepted standards for security can be found in the HIPAA Security Guidance, National Institute of Standards and Technologies (NIST) documents, and the SANS Institute policies. The security goal is to provide confidentiality, integrity, and availability of EHR i n f o r m a t i o n . (Smedinghoff, T. (2008)) The policies created below are to address weaknesses in the current system and provide direction on how to meet industry standards and legal requirements. A. Create three organizational policy statements: HIPAA suggests a three prone approach; physical security, technical security, and administrative security. This document will cover...

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