Role Conflict & Ambiguity

In: Business and Management

Submitted By simonealicia
Words 393
Pages 2
Abstract
In chapter 4 of our textbook, we visited the subject of Role Conflict and Role Ambiguity. They are both similar in that they both result in some level of conflict, however they are also very different. This paper shares some examples of both subjects and further explains their difference and similarity.


Describe a situation in which you experienced role conflict or role ambiguity. What caused it? How are the two ideas related, and how are they different?

Role ambiguity occurs when a person is unsure about the role that is to be performed, or unsure about how to approach a certain situation (Newstorm, pg 90, 2011). People become unsure about their roles because it has not been appropriately defined and communicated. I experienced this once a couple of years ago, where I was working as a Library Assistant. The previous librarian had resigned and for some months I was reporting to the second in command. During this time I was put in control of many of the tasks of a Librarian, and so when a new Librarian was appointed I felt reprimanded for taking initiative to continue these tasks. I presume that as an assistant, I was not eligible to perform some of the tasks that I had been, however when the new Librarian came in there was no clear understanding of what was to be done differently; Communication was lacking in this situation.
Role conflict is where the expectation and/or perceptions of a role to be performed are misunderstood (Newstorm, pg 90, 2011). Role conflict is different from role ambiguity in that role ambiguity is related to no knowing what is required in a role. Role conflict is about one person playing more than role and sometimes these roles overlap and therefore causes confusion in how to proceed. An example of such a moment would be a Manager who is also a Mother. As a manager she may have to work late on occasion, however she needs to…...

Similar Documents

Conflict

...Introduction In today world’s, most of the company are common to work in a teams. Conflict is defined as disagreement between individuals. Conflict can arise among members within a team or between one team and another. Conflict refers to antagonistic interaction in which one party attempts to block the intentions or goals of another. Competition, which is rivalry among individuals or teams, can have a healthy impact because it energizes people toward higher performance. Whenever people work together in teams, some conflict is inevitable. Bringing conflicts out into the open and effectively resolving them is one of the team leader’s most challenging jobs. Conflict in corporate teams is fine as long as team immediately works toward a solution. The role of conflict in work teams is determined by the manner in which it is managed. Conflict is a driving force of change that can result in improved decision-making processes and progressive team development. However, teams must learn to be confrontational without destroying the team process. Teams are able to handle conflict and perform at a high level by following a framework of communication needed for managing conflict constructively and capable to mediate their own conflicts, improve both productivity and member relationships. Teams are typically made up of a diverse group of individuals, each member possessing different capabilities and skills. This element is what makes the use of teams so advantageous; however...

Words: 2757 - Pages: 12

Conflict

...Running head: CONFLICT IN THE WORKPLACE Conflict in the Workplace: Getting the Job Done Yvonne N. Montgomery George Mason University December 19, 2009 Managers spend between 24 to 60 percent of their time dealing with conflict in the workplace (Fiore). Often times, employees are either in conflict with another person, avoiding the conflict of other employees and managers, or recovering from a conflict in the workplace. Disagreements and differences of opinion can escalate into interpersonal conflict when varying ideas exist regarding personal and organizational success. The strong drive for work related achievement in some employees can clash with employees who do not emphasize work-related success in their lives. I recently experienced an interpersonal conflict with a coworker who wants to be the “go-to” person for a lot of administrative tasks, but repeatedly falls short on accurately completing or placing the appropriate level of emphasis on these tasks. As a result, there are often costly mistakes or delays that create additional work for other employees and managers. I attempted to discuss some of the issues to gain some insight on why the problems occur. Based on her feedback, I could make some recommendations to improve how tasks related to the support she provides me are completed. During the discussion, the individual got an attitude and insisted the tasks can be completed the way “she’s always done them” and essentially disregarded...

Words: 1662 - Pages: 7

Role of Conflict in Effective Group Communication

...Role of Conflict in Effective Group Communication Group communication involves multiple members discussing one or more topics or participating on one or more activities. Having multiple members in one setting brings together different personalities, information, cultures, perceptions, and power or influence. Combining these differences forms reasons for conflict to occur. In order to address conflict effectively in a group setting, it is important to understand exactly what conflict in a group means, and how to address the different types of conflict. Conflict in a group occurs when members disagree over two or more options that a group can take when trying to make a decision, resolve a problem, or achieve a goal. Not all levels of conflict are bad; in fact, most levels of conflict can be effective as long as the group knows how to effectively and proactively address the conflict. For example, say two of your team members have a disagreement on a task you have assigned them. This is known as pseudo-conflict if it is just a misunderstanding, or a simple conflict is they do not agree on the issue. To address this conflict you should direct them to both discuss their opinions on pros and cons, combine their ideas, and work together to form a mutual combined finished product. This allows them to work through conflict and learn from each others ideas. Conflict may not always be easy to solve. Once you have gone through all manners of professionally addressing any level......

Words: 305 - Pages: 2

Role Conflict & Ambiguity

...Abstract In chapter 4 of our textbook, we visited the subject of Role Conflict and Role Ambiguity. They are both similar in that they both result in some level of conflict, however they are also very different. This paper shares some examples of both subjects and further explains their difference and similarity. Describe a situation in which you experienced role conflict or role ambiguity. What caused it? How are the two ideas related, and how are they different? Role ambiguity occurs when a person is unsure about the role that is to be performed, or unsure about how to approach a certain situation (Newstorm, pg 90, 2011). People become unsure about their roles because it has not been appropriately defined and communicated. I experienced this once a couple of years ago, where I was working as a Library Assistant. The previous librarian had resigned and for some months I was reporting to the second in command. During this time I was put in control of many of the tasks of a Librarian, and so when a new Librarian was appointed I felt reprimanded for taking initiative to continue these tasks. I presume that as an assistant, I was not eligible to perform some of the tasks that I had been, however when the new Librarian came in there was no clear understanding of what was to be done differently; Communication was lacking in this situation. Role conflict is where the expectation and/or perceptions of a role to be performed are misunderstood (Newstorm, pg 90, 2011). Role...

Words: 393 - Pages: 2

Vagueness, and Ambiguity

...guene Vagueness, Ambiguity, and Clarity Writing Kimberly Williams CRT/206 11/15/2012 University of Phoenix Vagueness, Ambiguity, and Clarity Writing Identify what is vague and what is ambiguous about each? The example that I choose to write about was Example 3 and Example 2. Example 2 I was thrown from my truck as it left the road. I was later found in a ditch by a flock of wild turkeys. In example 2 the vague was not really not clear as to what the writer meant by him being thrown off his truck? By being thrown off it could possibly mean that he was ejected from the bed of the truck. Are I think that someone could maybe threw him out of the truck are pushed him out of the truck while it was going. Are it could of also mean that he might of hit something in the road and he hit it so hard that it caused it to ejected him out of it. And on the other sentence it stated that he was he was later found by a flock of wild turkeys. What could the author be saying that the flock of wild turkeys found him lying in a ditch? Or that someone had found him in the ditch next to the flock? In the third example, I think that it is vague because we are not sure what is being collected? To we know that it is donation of material or money. And in the second Sentence it is asking people if there is anyone who wants to help them with the altar to let the committee know, but we are unsure of what they need to be done. So I feel that these sentences are ambiguous because while you are...

Words: 529 - Pages: 3

The Role of Gender in Conflict Resolution

...A Review of the Role of Gender in Conflict Resolution and Leadership The value of effective conflict resolution and leadership skills cannot be understated. As more and more women are moving into decision-making positions, the issue of whether there are gender differences in the ability to manage conflict and to lead effectively has become an important concern. This literature review examines 14 studies that address the role of gender in conflict resolution and leadership. Studies from areas of conflict resolution, negotiation, and leadership are included. Evidence is provided that while women and men are, in fact different from one another, neither outperforms the other in all situations. In fact, while some researchers claim a male advantage in a male-oriented world, others assert a feminine advantage for 21st century leaders. Implications for women leaders are included. Conventional wisdom says that conflict management skills are important if individuals are to function effectively at any level within an organization. They are a particularly important part of effective leadership. As more and more women are moving into decision-making positions, the issue of whether there are gender differences in the ability to use conflict management skills to lead effectively has become an important concern. In fact, some researchers have expressed skepticism about women’s abilities to fit in to the masculine managerial world. As far back as 1979, Powell and Butterfield found...

Words: 4709 - Pages: 19

Is Managing Role Ambiguity the Number One Challenge Facing Employers in the Silicon Age?

...Generation Change: Is Managing Role Ambiguity The Number One Challenge Facing Employers in the Silicon Age? Generation Change: Is Managing Role Ambiguity The Number One Challenge Facing Employers in the Silicon Age? Are you struggling to keep your workforce motivated and harmonious in the face of constant change? Is your team struggling to deal with the ambiguity created by a fast-evolving market place? You aren’t alone, and a solution may be closer to home for your workforce than perhaps they first thought. A recent study conducted by Dr. Ben Searle of Macquarie University in Sydney has found significant links between workplace role ambiguity and an employees’ reported level of anger, anxiety and threat perception. Dr. Searle’s study involved 602 participants across a range of companies and industries fulfilling duties all the way up to managing director. The participant group was asked to self-report on perceptions of role ambiguity, experienced levels of anger, anxiety and workplace threat appraisal. In this study, participants were asked questions as to whether they fully understood what was expected of them at work on a day-to-day basis regarding particular tasks, or a range of tasks. This data was then compared with responses to questions which probed whether they had felt anxious or angry at work. Threat appraisal was determined by whether the respondent felt it was more or less likely that their work day was going to be a negative experience for...

Words: 791 - Pages: 4

Ambiguity

... word. The current state of language (namely ambiguous, but not maximally so), it is claimed, is the result of a balance between these two opposing forces. This idea sounds appealingly simple, but is ultimately problematic. It rests on the assumption that ambiguity reduces the number of expressions in a language, hence making the speaker’s job, of choosing between them, easier. But there is no evidence that this is so: the fact that kid means child as well as young goat does not mean that the word child is about to disappear from the language. Quite the contrary, in fact: languages tend to be redundant, i.e. use several expressions to express the same meaning. This means that, if anything, there is pressure to increase, rather than decrease, the number of expressions in a language. It might be argued that, while ambiguity may not reduce the total number of words in a language, it reduces the number of long words. It is well known that short words tend to be more ambiguous than long words. Perhaps, then, the role of ambiguity is to “recycle” the short words, so that long words would only be used infrequently. In this way, speakers’ job is made easier, since the words they need are usually short, hence easy to produce.1 However, as mentioned above, it appears that the driving force behind language is redundancy rather than economy, and this seems to be the case here as well. If there were substantial pressure on language users to reduce the number of long words, we would expect...

Words: 1571 - Pages: 7

Conflict

... may be experiencing stress as a result of their membership in other organizations (e.g., voluntary groups, the family) or they may be working through psychological issues (e.g., depression, personality change, identity crisis). “One employee who lashes out inappropriately can cause a decline in a company’s general morale, can cause friction with colleagues, and may cause enough distraction that productivity declines or safety is compromised.” (CBIA Healthy Connections) 2) The problems resulting from role conflict. Role behaviour in a complex organization refers to "the recurring actions of an individual appropriately interrelated with the repetitive activities of others so as to yield a predictive outcome" (Katz, D. 1966). Role conflict is a condition that occurs when there is a clash over one's role in the organization. Feelings of ill-will may be increased by dismissing staff members. 3) The power struggles that puts persons and groups against one another to achieve their own selfish objectives; 4) The misunderstandings and disagreements from differentiation , i.e., the clashes that arise because people approach common problems from very different orientations; 5) The interdependence requirements for collaboration which, if not extensive and balanced between the parties, cause communication and interaction breakdowns which, in turn, if critical, lead to more intensive conflicts; and 6) The external pressures from...

Words: 2502 - Pages: 11

Gertrude's Ambiguity

... ambiguity was significant to the play because, due to lack of clear evidence, could not be blamed for any of the results of her behavior. She also used the fact that she was not seen as neither good nor bad to hide behind the shadow of ambiguity and do the most damage out of the entire royal family. Gertrude is never defined in this play as solely good or solely evil due to the fact that she does not merely give as much personal insight and inward thoughts as much as the other characters in the play, notably Hamlet. On the bell curve of morality, with a slim amount of people who are 100% good and 100% evil on opposite sides and the bulk of people around the middle, we readers cannot assume where Gertrude would be placed due to lack of information, though we can assume she’d be close the the center as well. She gave Hamlet his life, although he questioned whether or not he was meant to live for the majority of the play, she lived in the palace with him and tended to his needs periodically, but was short of a mother and more like a friend to Hamlet, which happened to be one of the main reasons for Hamlet’s extreme anger toward her. She did things that both young Hamlet and his father believed were unfit for a mother to do, apparent when the ghost of the king said “Ay, that incestuous, that adulterate beast [Claudius], With witchcraft of his wit, with traitorous gifts,--O wicked wit, and gifts that have the power So to seduce!--won to his shameful lust The will of my most......

Words: 872 - Pages: 4

What Role Does Social Class and Class Ambiguity Play in Wuthering Heights?

...What role does social class and class ambiguity play in Wuthering Heights? The social class and class ambiguity in Emily Bronte's novel Wuthering Heights is a key aspect when following the plot. When Heathcliff is first introduced Hindley, Hindley shows characteristics of dominants and superiorness. Bronte shows that Thrushcross Grange is a far superior manor to the farmhouse at Wuthering Heights by Catherine's reasoning for marring Edgar. This outlines the difference in social class between the two manors. The differences between the house occupants and the servants show the differences in social class and class ambiguity. Without the different roles of social class and class ambiguity the tail of Wuthering Heights would not be one of anger and differences.Wuthering Heights has a different take to the typical social class hierarchy in that era. Heathcliff is an orphan brought to Wuthering Heights by Mr. Earnshaw. From the second he is introduced to Hindly, Mr. Earnshaw's son, he was looked down upon. Hindly never took the time to get to know Heathcliff, he just assumed his position as the superior and more dominant male of the pair. When Mr. Earnshaw passed away Hindly took the role of the master of house. He began his quest to make Heathcliff a less of a person. He makes Heathcliff do jobs of which a servant would do. Hindley continues to abuse the young Heathcliff by stopping his education. “He drove him from their company to the servants, deprived him of the...

Words: 892 - Pages: 4

Conflict

...The Big Bang Conflict Name COM 200: Interpersonal Communication Instructor: Date-08/ /2015 The Big Bang Conflict The dark side is not just an expression utilized just to characterize fiendishness powers; it additionally offers the intention to useless, misshaped, and upsetting and ruinous parts of human activities (Bevan, 2014). Nonetheless of person or professional relationships, interpersonal confliction might occur anytime, nevertheless, it might be certainly unnoticed, intensified and might as well be annoying. Other than just an argument between coworkers, the conflict can display on incident once a plan or choice is necessary and they cannot go to a willpower or pinpoint a center ground. Usually feelings get to be extraordinary warning additional problems in the relationship, in spite of the detail that disagreement can be naturally real, Escalatory Spirals is a specific kind of unhelpful conflict that involves interaction. Defined by Wilmot and Hocker in Interpersonal Conflict, an escalatory spiral is a "relationship that groups around two or more destructive ends; the interaction turn out to be self-perpetuating." The example in the book shows two roommates involved in conflict. The conflict starts with a misinterpretation. As the conflict carry on, opinions and movements are happening as they would in an real conflict. Start as good friends and finishing with the damage of the friendship, the escalatory spiral indications how something escalates conflict...

Words: 539 - Pages: 3

Role of Conflict and Power Paper

...Role of Conflict and Power Paper Legally Blonde Legally Blonde is a movie which shows little variety in characters as all of the main characters presented are highly stereotypical and all are white males and females, who all are upper-middle class. This movie shows how sexism is rooted into society and it does absolutely nothing to challenge that with its characters. The men are all shown to have some form of a position of power whether in the work life or in their personal lives and relationships and use this power to get what they want. Women in this movie are seen to be there simply for the pleasure of the men, and placed in two categories which are mainly based on their appearance or the way they act. This movie is the story of Elle Woods, a very cute and friendly student who is also the most popular girl in her Los Angeles sorority. Elle has just finished her studies in Fashion and is getting prepared to marry her boyfriend, Warner, who will soon be going to Harvard Law School in Boston. Unfortunately, Warner, who is actually a somewhat superficial jerk, decides to break up with Elle, because he wants to find a more serious looking girlfriend who will help his career in politics after he gets out of law school. Although Legally Blonde does have many outstanding points in which the main character overcomes stereotypes and challenges she faces, there are many faults to the movie. Under any feminist movie list, it can be guaranteed the popular movie, Legally Blonde...

Words: 1680 - Pages: 7

Class Ambiguity

..., impressed by Jane's intellectual attainments and ladylike behavior. Bessie marries the coachman, Robert Leaven, and has three children. Mr. Lloyd The kind apothecary who suggests that Jane be sent to school following her horrifying experience in the red-room. His letter to Miss Temple clears Jane of the accusations Mrs. Reed has made against her. Mr. Brocklehurst The stingy, mean-hearted manager of Lowood. He hypocritically feeds the girls at the school starvation-level rations, while his wife and daughters live luxuriously. The minister of Brocklebridge Church, he represents a negative brand of Christianity, one that lacks all compassion or kindness. Helen Burns Jane's spiritual and intellectual friend at Lowood. Although she is unfairly punished by Miss Scatcherd at Lowood, Helen maintains her poise, partially through her loving friendship with Miss Temple. From Helen, Jane learns tolerance and peace, but Jane can't accept Helen's rejection of the material world. Helen's impressive intellectual attainments inspire Jane to work hard at school. Dying in Jane's arms, Helen looks forward to peace in heaven and eventual reunion with Jane. Maria Temple The warm-hearted superintendent at Lowood who generously offers the girls bread and cheese when their breakfasts are inedible. An impressive scholar, a model of ladylike behavior and a compassionate person, Miss Temple is a positive role model for Jane. She cares for Jane and Helen, offering them seedcake in her room and......

Words: 3182 - Pages: 13

Bshs 385 Role of Conflict Paper

...Role of Conflict and Power Paper Shaun Weems March 4, 2016. BSHS385 Andrea Winston The Kite Runner, written by Khaled Hosseini, is a novel about power, justice, and both internal and external conflict. The feelings of jealousy and selfishness are continually shown by at least two of the main characters throughout the story. This is also a story of cultural power brought on by the influences of the Taliban within the Afghan society. Power is a constant theme throughout the novel and ties closely with the conflict in the characters. Amir, is the central character and is shaped both in character and intellect by power. He is privileged and wealthy, but also steeped in jealousy and cowardice. He is selfish and guilty of abhorrent behaviors. The one positive strength Amir has in his friendship with Hassan. Considered best friends this is a friendship that is generally one-sided with Hassan showing the loyalty and trust. There is an ongoing conflict for this friendship because Amir shares paternal heritage with Hassan. Hassan was born into servitude and thus Baba, the boys’ father, cannot lay claim to Hassan’s heritage. The Afghan traditions and culture pose a conflict for Baba regarding Hassan. Hassan for his part is loyal, forgiving, and an all- around pleasant person to be with. The two boys are drawn to each other naturally. Hassan is the family servant and never wavers in his loyalty to the family even with the knowledge that he should be considered part of it. At...

Words: 1437 - Pages: 6