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Role of Conflict in Effective Group Communication

In: Business and Management

Submitted By Ragena82
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Role of Conflict in Effective Group Communication

Group communication involves multiple members discussing one or more topics or participating on one or more activities. Having multiple members in one setting brings together different personalities, information, cultures, perceptions, and power or influence. Combining these differences forms reasons for conflict to occur. In order to address conflict effectively in a group setting, it is important to understand exactly what conflict in a group means, and how to address the different types of conflict.

Conflict in a group occurs when members disagree over two or more options that a group can take when trying to make a decision, resolve a problem, or achieve a goal. Not all levels of conflict are bad; in fact, most levels of conflict can be effective as long as the group knows how to effectively and proactively address the conflict. For example, say two of your team members have a disagreement on a task you have assigned them. This is known as pseudo-conflict if it is just a misunderstanding, or a simple conflict is they do not agree on the issue. To address this conflict you should direct them to both discuss their opinions on pros and cons, combine their ideas, and work together to form a mutual combined finished product. This allows them to work through conflict and learn from each others ideas.

Conflict may not always be easy to solve. Once you have gone through all manners of professionally addressing any level of conflict, and the issue is still a problem, you must then act as the manager and remove the teammate from his or her group, allowing the other member to move on. Place the removed teammate in another group, and if the same problem occurs, you must decide if the employee or team member is worth…...

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