...Role of Operations Management ISCOM/471 February 24, 2014 Role of Operations Management Operations management includes many steps as well as subsections to get to the end results. The end results are customer satisfaction, cost saving initiatives, and sense of urgency to complete the work. “Operations management is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization” (Operations Management, 2014, par. 1). All of these parts, and more, help to maximize the income potential of an organization. “Within the operations function, management decisions can be divided into three broad areas: strategic (long-term) decisions, tactical (intermediate-term) decisions, (and) operational planning and control (short-term) decisions” (Chase, 2006, p. 9). Role of Operations Management at Distribution Center At the facility that I work for, we strive to obtain the highest satisfaction rating for customer service. This includes product availability, short lead time, less damage shipped, pleasant associates on the phones, and giving the customer the best product for the lowest costs. This is no different than what the definition of operations management means. The higher you go in management the more broad the scope for decisions made. The strategic decisions are made by the upper management team members. Tactical decisions are made by the middle management team. The short-term decisions are made by the floor...
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...Health Care Operations Management Roles and Goals Today the health care industry is facing a changing financial and clinical environment and a relationship shift between patients, physicians, insurance companies, hospitals, and government. As costs continue to spiral out of control, operations management (OM) becomes even more important in eliminating waste and reducing costs to ensure financial success and excellent patient care results. Operations management is “a discipline that integrates scientific principles of management to determine the most efficient and optimal methods to support patient care delivery” (Langabeer, 2008, p. 3). At the heart of operations management are the goals of managing work and process flow, capacity management, process design, quality management, technology management, supply chain management, and operations strategy (Hanna & Sethuraman, 2005). Roles of effective leaders in health care operations management includes promoting a physician-led organization, employing a shared vision with other health care team members, understanding financial data, understanding the changing environment of health care, and understanding one of the most important concepts-who the customer is (Henderson, 1995). Work and process flow encompasses critical paths and patient flow developed in conjunction with physicians, nurses, and other organization staff. These workflow changes reduce the variability in the care and facilitate outcomes resulting in decreased length...
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..."THE ROLE OF OPERATIONS MANAGEMENT in competing WITH EFFECTIVE STRATEGY " Product: Bottled Drinking Water (bottled water) Brand: CHEERS Company: PT. Atlantic Biruraya Established: 1996 Company Location: Pandaan, East Java Main Factory: Pandaan, East Java Factory Client: Jakarta, Bali, Makassar 1. INTRODUCTION As stated in each printed books education of primary school age, "Water is the source of life", we often got the knowledge that 55% to 78% of the human body consists of water and human beings can only survive five days without water. In the context of a healthy life, of the water in question is clean water. This is the rationale of every person to utilize and develop it into a renewable thing. Scientists are racing to examine the benefits of content that is in the water, process it to obtain beneficial results for the purpose. Water into the basic human needs for survival, and began trading in the form of packaging with different sizes, types and prices. In Indonesia, we call it a Bottled Drinking Water (bottled water). Bottled water was introduced nationally in 1973 by Mr. Tirto Utomo, who was born in Wonosobo (1930-1994). With his company PT. Golden Mississippi, he was producing Bottled Drinking Water labeled AQUA. Together AQUA, people are introduced to a wide variety of convenience to obtain household water is ready to drink, bottled water is easy to carry, easy to purchase, and product availability are always maintained. AQUA also made significant...
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...Role of Operations Management Role of Operations Management Mark Sealy OPS/HC571 March 3, 2012 Gusti McGee Role of Operations Management Operations management is an essential part of an organization. Organizations are faced with pressure from both internal and external sources. It is the role of an operations manager to identify the pressures and develop programs and policies that will ensure the organization can operate effectively. Operations Management According to Sox, “Operations management focuses on the effective management of the resources and activities that produce or deliver the goods and services of any business.”(Sox, 2011) However, in the health care industry the goods produced are services and are intangible. Since no tangible goods are produced by the health care system, a slightly modified definition is applied. According to Langabeer, “The quantitative management of the supporting business systems and processes that transform resources into health care services.”(Langabeer, 2008). However, in both business environments the operations manager has key functions that must be performed to ensure the success of the organization. Roles There are seven major roles that an operations manager must perform in the health care environment. These functions include workflow process; physical layout; Capacity design and planning; physical network optimization; staffing levels and productivity management; supply chain and logistics management; Quality...
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...Operational Management: Roles and Goals All organizations produce products, services, or a combination of both, regardless of size, being public or private, not-for-profit, or for-profit. Because of this, every organization has an operations function. Managing finite resources in the production and delivery of the products and services requires operational management (Slack, Chambers, & Johnston, 2010). Operations managers are the individuals responsible for this function of the organization. In health care, operations management has roles and goals in managing these resources. The ambiguity of the type of goals and focus that exists in health care can make the operations manager’s goals challenging. This is why the proper roles are critical in achieving the goals. Goals Health care operations management is a discipline of management that utilizes scientific or quantitative principles to determine the most productive and efficient methods of delivering patient care (Langabeer, 2008, p. 6). Health care’s organization is complex and its relationships are ambiguous. The various departments seem to be independent from one another and have competing goals, such as financial, logistical, educational, academic, societal, or community (Langabeer, 2008, p. 19 - 20). The health care operations manager’s goals have to synch these various goals to create teamwork and unity. This will allow the organization to maintain and control of costs. There are five distinct goals...
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...Role of Operations Management Role of Operations Management Mark Sealy OPS/HC571 March 3, 2012 Gusti McGee Role of Operations Management Operations management is an essential part of an organization. Organizations are faced with pressure from both internal and external sources. It is the role of an operations manager to identify the pressures and develop programs and policies that will ensure the organization can operate effectively. Operations Management According to Sox, “Operations management focuses on the effective management of the resources and activities that produce or deliver the goods and services of any business.”(Sox, 2011) However, in the health care industry the goods produced are services and are intangible. Since no tangible goods are produced by the health care system, a slightly modified definition is applied. According to Langabeer, “The quantitative management of the supporting business systems and processes that transform resources into health care services.”(Langabeer, 2008). However, in both business environments the operations manager has key functions that must be performed to ensure the success of the organization. Roles There are seven major roles that an operations manager must perform in the health care environment. These functions include workflow process; physical layout; Capacity design and planning; physical network optimization; staffing levels and productivity management; supply chain and logistics management;...
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...Identify and explain the role and importance of effective operations management. [Assignment Task 19.1.a] Submitted by, Manu Abraham Samuel, ETOLA 9145. Submitted to, Areeba Zafar, Lecturer in Quality and Systems Management, EThames Graduate School. Date: 02 September 2009 Operations Management Operations management is a process, focuses on the production and effective distribution of quality services or outputs. It makes sure that the output or final product meets the requirements of the customer. The major part of it takes place within the organization and the process varies on the basis of nature of the product or the services of an organization (Free Management Library, 2002). The operations management includes different steps such as the design, management, and improvement of the production and distribution system. Most of the organizations financial and human resources are directly linked with the making of products and distribution services. Therefore we can say that operations management is a vital factor to organizational success (The Open University). The operations management process will ensure the following factors * Help the organization to achieve the operational objectives at least cost. * Regular reviewing of services or production to achieve the best practice. * Sharing of knowledge and help the organization to achieve certain standards. * To coordinate all the departments of production namely labor, land, capital, technology...
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...Material Management Proposal OPS/HC571 December 12, 2011 Christopher Kelley Material Management Proposal Material management department is typically responsible for directing the supply chain. Material management is an umbrella department that has many other functions (e.g., central store, laundry and linen operations, and sterile processing). The core purpose of material management is to direct and control the movements of goods in an efficient manner through a hospital system (Langabeer, 2008). This material management proposal document will elaborate on the role materials management plays within a hospital and the role of operations managers in this process. This document will further identify possible constraints a hospital may experience in its supply chain, the potential effects and justification on implementing a new collaborative planning process, and provide suggestions on how to manage a hospital supplied during a disaster. Role of Materials and Operations Management The role of materials and operations management plays within a hospital system is vital to the success of any health care organization. According to Langabeer (2008) material management controls significant resources and have total expenditures, or spending at 50% of a hospital budget. Materials management not only directs and controls the supply chain of a health care organization it is responsible for managing the flow of goods throughout the hospital and carry out supply and resource logistics...
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...operational management from the history of it to how it is used in business today. It also discusses some of the processes used in different aspects of operations management as well as describing what a supply chain is and how we see them represented. The information gathered to write this paper was mostly gained from the Operations Management textbook and articles found on websites. The results that the research provided was that operations management is a vital component to running a company that is offering goods or services to consumers. TABLE OF CONTENTS Introduction 4 History 4 Operations Management 5 Processes 6 Supply Chain Management 7 Operations Management Today 7 Conclusion 8 References 9 Introduction Operations management has been around for hundreds of years in one capacity or another. The value of having a good operations management plan in place is in fact invaluable. There is rarely any type of business that produces a good or service that does not have some sort of operations management plan in place. This is the only productive way to produce a quality good or service that a customer would want to purchase. It is also the only way to keep a customer coming back for more. There is a lot of history behind operations management as well as the roles of operations managers...
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...Fundamental of Operation Management 1 1 FUNDAMENTAL OF OPERATION MANAGEMENT 2 Operation Management OVERVIEW What you will learn in this unit: what is operations management? operations management heritage. the roles of operation managers. the function of operations within the organisation. service operations management. manufacturing operations management. Fundamental of Operation Management 3 1.0 INTRODUCTION Operations Management is the science of managing and integrating different form of resources and transform it into service delivery or a product. It involves three core functions of an organisation, basically: finance, operation and marketing. Operations Management heritage was developed from the practice of production management and it encompasses the full spectrum of managerial roles and responsibilities. Both manufacturing and service based operations management has two set of distinct characteristics. 4 Operation Management 1.1 WHAT IS OPERATIONS MANAGEMENT? Operations Management is a set of activities that create value in the forms of goods and services by transforming input into outputs. The types of activities carry out would depend on the nature of the organisation and their business focus. For example a manufacturer’s key focus is to generate output of physical goods, which requires the utilisation of raw material, labour, machinery and management capabilities in order to create an economic value. The key word in understanding...
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...Health Care Operations Management Roles and Goals A healthcare operations manager has many rolls when it comes to their scope of work. The general description would that a, “Healthcare operations management is a discipline that integrates scientific principles of management to determine the most efficient and optimal methods to support patient care delivery” (JR Langabeer, 2008). While healthcare operations managers must focus on cost reduction and stream lining processes they also have many other functional responsibilities. Healthcare operation manager’s also have different roles and goals throughout their career to help meet organization goals. A healthcare operations manager has many roles such as using logistical practices to create common process throughout the organization to help stream line processes. JR Langabeer states that, “there must be a broader adoption of operational and logistical management techniques into hospital business affairs. Monitoring and maximizing labor productivity for all medical support and allied health professionals is critical to maintaining salary expenses” (JR Langabeer, 2008). These are just a few roles that a healthcare operations manager would have on the job but this role is very important to controlling cash flow. By focuses on the work force and making sure that it is productive while staying within cost and schedule is a great plan because it can maximize earnings while getting the job done on time. Other roles that BusinessDictionary...
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...The Role of the Engineer in the Value Chain Executive Summary In the recent past, value chain management has undergone radical transformation through various stages of automation, optimization and integration. This is based on a variety of reasons such as shortened technology and product development lifecycles, globalization, and pressures of competitive forces. This has forced organizations to review their value chain systems in order to survive and grow in such dynamic economic environments. In the field of engineering, value chains have become vital aspects of operations management when it comes to the application of engineering systems to the industrial and commercial processes. The main purpose of this paper is to disentangle the role of the engineer in the value chain. In this context, it will go further in analyzing the key elements of value chain and any accrued benefits that come with use of engineers in the value chain management. Value Chain Analysis The inception of Value Chain is associated with Michael Porter. He gives his understanding to this concept using a model he referred to as; “Porter’s value chain model” (Sekhar, 2009: 115). This model evaluates the strategically vital activities in a firm that boost its competitive advantage. Such competitive advantage is usually achieved through the core competencies of the firm. According to Porter, a firm is defined by a set of processes and functions which he classified into five main activities; the inbound...
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...defines eleven functional areas of business, including management, law, human resource management, leadership, accounting, finance, economics, research and statistics, operations management, marketing, and strategic planning. In order to succeed in business, the organization must bring together the functional areas accordingly to achieve organizational goals. A critical role in any business is the manager. The manager plays an important part in utilizing each area to align the organization collectively towards economic prosperity. In this paper, I will examine the role of the manager in each of the functional areas of business. A business organization is a very complex structure. In order to be successful, a business needs to coordinate and organize many areas within the organization to achieve its mission. According to the University of Phoenix’s MBA Overview Model (2014), the functional areas of business include management, law, human resource management, leadership, accounting, finance, economics, research and statistics, operations management, marketing, and strategic planning. An essential component to any business that intertwines the functional areas is the manager. The role of the manager plays an important part in utilizing each area to align the organization collectively towards economic prosperity. In this paper, I will analyze the role of the manager within each of the functional areas of business. “Management and organization lie at the heart of performance of...
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...A Case Study in Human Resource Management Practices Name: Cadien Vaccianna Course Number: HRMN 495 School: University of Maryland Professor: DR Henderson Date: June 14, 2016 Introduction PAC is a company that deals in the manufacturing of high-quality specialty components that are essential in the computer industry. PAC Resources was initiated by David Dukakis in early 1990s. PAC resources started as a small unit operating in a temporary office. In the preceding years, PAC Resources has managed to grow. Particularly, the company has managed to employ 835 personnel working as full-time workers. Additionally, the company has a large facility that hosts most of the operations. PAC Resources has managed to maintain the line of production and position despite the recession in the industry. The company has a market for the products in the United States and Asia. The major source of revenue for PAC Resources originates from the contract they have with a particular manufacturer. The contract involves building specific high-quality specialty components for the computer manufacturing company. The reliance on the single source of revenues has been the subject of worry for PAC Resources. The company has been focusing on strategies that will help in expanding the customer base. Other intentions of the company include; reducing the rate at which the...
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...Evaluating the Strategic Role of Operations Management at Nandos Nandos can be described as a casual dining restaurant, which originated in South Africa with a Mozambique/ Portuguese theme. Nando’s got its name from one of its founders; Fernando who had Nando’s in the later part of his name. The Restaurant chain was founded in 1987 and has grown to operate in over thirty countries in over five continents. (www.nandos.co.uk) Most commonly, Australia, Bangladesh, Canada, India, Malaysia, Mauritius , Pakistan, Singapore, Zimbabwe, the united States of America and The united kingdom in which Nando’s is trying to build a finger licking tradition. They received the highest accolade for excellence ( three stars) in the best companies annual accreditation awards. It is important to high light here that amongst all the large companies which entered for this award , Nando’s was the only one who received the award. (www.nandos.co.uk) Nando’s is specialized in serving chicken and chips , rice or mashed potatoes. They specialize in selling flames peri peri chicken and from a personal point of view I think that they do no only specialize in the selling flamed chicken grills , I think that they have revolutionarised the way in which we eat chicken and chips in the united kingdom. Chicken and chips in the united kingdom can to an extent be considered staple food, but with the establishment of Nando’s in the country , its presentation and serving has been given a total over hall. The name peri...
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