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Room Division

In: Business and Management

Submitted By izzj
Words 4713
Pages 19
Task 1: 1.1 Discuss accommodation and front office services for different organizations.
Different hotel offers different type of accommodation and services. Some hotel may offer a complimentary breakfast when guest checked in but some might not have this type of services available in their hotel. These hotels are categorized under a system called the hotel rating systems.
Hotel ratings are used to classify hotels according to their quality. Its main purpose is to inform travelers on basic facilities that can be expected. (Wikipedia, 2014)
There are various ranges of hotel star ratings, from 1 star hotel to luxurious 5 star hotel. Hotel Star Ratings | | | | | | | | |
Example of hotel star ratings
For this report, as a Rooms Division Manager who previously worked in Rizqun International Hotel, a 5 star hotel in Brunei Darussalam, I am now working in The Brunei Hotel, a 3 star hotel and are required to restructure and analyse the differences of the housekeeping department and front office department between a 5 star hotel and a 3 star hotel.
Housekeeping Department
A housekeeping department in a 5 star hotel has more responsibilities than a 3 star hotel, because a 5 star hotel’s housekeeping department require a lot of staff as there are more rooms to be cleaned. In Rizqun International Hotel, there are more than a thousand rooms that need to be cleaned. In Brunei Hotel, there are only 65 rooms in total, and this does not require them to hire a lot of staff. (www.rizquninternational.com, 2014) (thebruneihotel.com, 2014)
As for cleaning the lobby area, in Rizqun International Hotel, it has a huge lobby area and it requires a thorough cleaning, whereas in Brunei Hotel, it only has a small area that needs to be cleaned.
For their facilities, the 5 star hotel have 10 meeting rooms that needs to be taken care. A lot of cleaning and...

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