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Rusty Rims Case

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Business statement
Rusty Rims (RR) is an around the clock freight delivery company that has serviced the Mid-Atlantic area for over 60 years. RR has 6 distribution centers across 6 states and two maintenance facilities for all six locations, one that can handle major/minor maintenance and one the can only handle minor repairs. Combined these centers house 400 employees and 100 delivery vehicles. RR’s main goal is to safely goods with both speed and accuracy.
Strategic objectives
• Provide warehousing services to customers
• Improve the percent of loaded miles
• Accurate delivery dates and times.
• Improve maintenance cycle
RR management team can greatly improve the company if the strategic objectives above are met. By providing warehousing services to customer RR will reduce the workload on its drivers while simultaneously adding another facet to the services RR provides and will reduce delivery times. Improving the percent of loaded miles can help RR’s efficiency by reducing the number of trips required to pick up shipments. Providing accurate delivery dates and times will allow RR management to provide customers with smaller time windows for pickup and deliveries and meet the Federal Motor Carrier Safety Administration’s requirement for reporting the number of hours drivers are working a day/week. Lastly, improving the maintenance cycle will not only improve workflow by planning for required down time, but will allow RR to be in compliance with the federal requirement to preform …show more content…
This is done through providing timely responses to IT support tickets and properly maintaining current it systems with a high degree of customer service. The vision of the IT department is to develop, implement, and train staff on new management software that streamlines the accounting and delivery

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