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Nestle USA, one of the largest companies that was created during the 1980’s under acquisitions. Nestle USA is known for its many brands that are sold in stores that were products of their seven different divisions and the brands were but not limited to: Baby Ruth, Stouffer’s Lean Cuisine, Nestle Toll House, Nescafe, Alpo and many more. With a staff growing over 16,000 Nestle USA has a total gross of $8 billion per year and is still increasing to this day. Why decide to use ERP implementation SAP? During the 1990’s, Nestle USA companies were operating as independents and were selling their vanilla product that was purchased from the same vendor 29 different prices. This became a concerning issue with the CIO and therefore something had to be done. In the year of 1997 the company made the decision to “standardize” their software systems to be all of one unit between its seven different divisions. In order to standardize the system, Nestle USA decided that the SAP modules would be based on: financials, sales and distributing, purchasing, accounts payable and accounts receivable. With these five SAP modules and using the Manugistic’s supply chain model, Nestle USA knew that implementing this ERP would take time but also benefit them in the long run. What issues may have caused concern with using the SAP model? During the phase of planning, the company realized that Y2K was soon approaching which caused a lot of worry in trying to get the standard software to be moved prior to January 1, 2000. Once the SAP began the stakeholder management team began to receive a lot of unwanted feedback, and this is when Jeri Dunn the VP and CIO of Nestle USA stepped in and expressed concern that the company did not fully comprehend the tasks it would take to completely change the culture and modify its business processes. These concerns on the SAP rolling out ultimately led to

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