...Abdoulaye Toure MKE322B MWF 11-1150 2-16-2011 My Sales Experience I’ve had many sales experiences in my lifetime. From angry employees to faulty products, I’ve been through it all. The experience I am choosing to write about is dealing with sold out items. I am a man who takes pride in his shoes, so I tend to go to drastic measures to get a certain pair. Standing on a line outside of a store, waiting for hours, is natural, as long as I get my shoes, you may call it crazy but that’s the life of a sneaker head. The purpose of waiting before the store opens is too secure your pair, but this one time was not the case. I walked in and found out that my size was sold out. I quickly went to another store within the mall and there too, the shoe was sold out. Not only was I aggravated that they didn’t have my shoes, the employees tried taking advantage of my vulnerability and kept offering me other shoes just to get their commission, but I wasn’t interested. I kept looking for these pairs of shoes from store to store but to no avail. The last store on my list did not have my shoes, and I once again would’ve left empty handed if it wasn’t for an employee that gave me an excellent idea. He came and asked me if I needed assistance and I told him my dilemma, he then told me that even though they didn’t have my size the best thing to do, would be to purchase a size they did offer and then sell it online for a profit. “Genius” I thought, why didn’t I think of this, it was a way for me to...
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...This car purchasing experience was the best I have ever had. The staff was knowledgeable, and worked diligently to get me the car that I wanted, in a way that I could manage, with the best interest rate possible. Everything about the car I purchased was explained to me before I left, the car was detailed, and filled with gas before we pulled off the lot. We were given information for contacting the dealership in case of questions or problems, as well as had our first maintenance appointment scheduled. All in all, it was the least painful experience I have ever had purchasing a car, taking less than 3 hours from start to finish, and now I have a car I can count on to transport my family on a daily basis. Mike Young made us the day and changed a bad experience (with another dealership) for the best. It was at the end of the day, of a business day, and we left from Toyota of Kirkland with a new 2014 Highlander I was looking for. I appreciate the honesty and integrity the salesperson and the others at the center provide myself even providing us with snacks and beverages. (Lets just say that buying a car takes hours, and one gets a little hungry and thirsty heh.) Last summer I was shopping for a gift for a friend of mine. I went to the Gucci store in Beverly Hills on Rodeo Dr. As I entered the Gucci store I didn’t get any help. There weren’t any workers available. Finally a lady asked me if I needed help. She helped me with the gift for my friend. We found a very beautiful purse...
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...Spares is a wholesaler that stocks engine components and test equipment for the commercial aircraft industry. A new customer has placed an order for eight high-bypass turbine engines, which increase fuel economy. The variable cost is $ 1.4 million per unit, and the credit price is $ 1.65 million each. Credit is extended for one period, and based on historical experience, payment for about 1 out of every 200 such orders is never collected. The required return is 2.5 per cent per period. Q1) Assuming that this is a one time order, should it be filled? The customer will not buy if credit is not extended? Q2) What is the break-even probability of default in port (a)? Q3) Suppose that customer’s who do not default become repeat customers and place the same order every period forever. Further assume that repeat customers never default. Should the order be filled? What is the break even probability of default? Q4) Describe in general terms why credit terms will be more liberal when repeat orders are a possibility. CASE STUDY : 2 Taper Corporation shows the following information on its 2007 income statement. Sales = Rs 1,62,000/-; Cost = Rs 93,000/-; Other Expenses = Rs 5,100/-; Depreciation Exp = Rs 8,400/-; Interest Expenses = Rs 16,500/-; Taxes = Rs 14,820/-; Dividends = Rs 9,400/-. In addition you are told that the firm issued Rs 7,350/- in new equity during 2007 and redeemed Rs 6,400/- in outstanding long term debt. Q1) What is the 2007 operating cash flow...
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...describe your most memorable experience with a salesperson that was positive and made you feel comfortable. My most positive and memorable experience with a salesperson is when I bought my first car. At the time I had very little down payment and my credit was not the best for a new vehicle. The salesperson understood my needs for a vehicle and the importance of having a vehicle to get to work on a daily basis. I needed something reliable and would be good on gas because I drove quit a distance for work. My mother went with me to the dealership because I would need a co-signer for a loan. He showed me a few cars and we decided on one finally that would fit my needs. When we went to getting the loan it was nearly impossible and he came down the fact that he was trying every possible way to get this loan approved. It wasn’t the fact that he wanted to make a sale but he was catering to what I needed. The sales associate when to great links to work with the loan company to get the loan approved and after a week they settled on agreement to get the car for me. My experience with the salesperson was positive and very appreciative. He could just let the sale go because the sale would not have been a big commission for him, but he was determined to help. 2. Then in the next section, describe an experience with a salesperson that was unpleasant and made you feel uncomfortable. My most unpleasant salesperson experience is an ongoing experience that I have with sales associates at clothing...
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...reflects my diversity, knowledge and experience in any fast growing organization and to work in a reputed institution where I can further enhance my customer services and administrative skills to the best of my abilities. HIGHLIGHT OF EXPERIENCES * Great knowledge of African and UAE market (periodic visiting of African markets) * Several years of experience with customer service or sales support as Sales Executive. * Designed an integrated retail management system for sales, inventory control and reporting which has the capability to increase the Sales figures rapidly. * Managed the inventory of the company's marketing materials, brochures and product samples efficiently. * Did Internship in SOACAM Private Distributors, and learned key skills of sales and marketing. * Experienced in performing a variety of clerical and administrative activities to support the Products sales staff. * Experienced in ensuring the smooth flow of information and follow up for existing and prospective customers * Goal oriented, energetic and highly motivated sales Professional with excellent sales and business development skills. * Experience of managing sales and business development for the organization. * Ability to meet target, generates business, perform post sales activity as well as reduce costs. * Work in competitive environment and identify new business opportunities in the market. Key Skills * Prior experience in Sales. * Strong public relations skills....
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...3, 2013 I chose Sales Manager for each country. I selected to prepared resumes for each country. I included a resume for each country and attached a link to each announcement at the bottom of each resume. Name: Email: PROFILE: Dynamic sales manager with over thirteen years of experience in management, sales, and marketing. Seeking a position where my experience can be effectively utilized to increase product sales and price while growing market share. Recognized for ability to lead, build and sustain successful sales teams. Expert in building mutual beneficial relationships with both customers and business partners. Excellent presentation, negotiation, closing and follow through skills. WORK EXPERIENCE: ABC Company, Hunan, China Sale Manager, 2006 to 2007 * Responsible for managing up to seven Account Executives in three states * Lead the market center in a new sales promotions and contest role outs * Recruit and staff new account managers and sales representatives * Developed and implemented several Best Practices for sales execution * Conduct sales meetings and conference calls with sales team, listened to issues presented by the sales team implement the appropriate actions XYZ Corporation, Shanghai, China Sales Manager, 2005 to 2006 * Recruited resellers in the US and Europe. * Conducted sales calls all over the world using Skype. * Organized demos and evals with Support Engineers. * Generated sales forecasts and maintained...
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...With the merger between InterClean, Inc. and EnviroTech, Inc. complete, it is now time to select a new sales team that supports the vision of the new strategic direction. The company will no longer sell only cleaning products, but will also provide full-service cleaning solutions for organizations within the health care industry. With that said, the new sales team will not only be comprised of a diverse group of employees pooled from both companies, but will also consist of those who best fit the job description and our workforce planning system. Job Analysis Information A job analysis is the process used to collect information about the duties, responsibilities, necessary skills, outcomes, and work environment of a particular job. The most popular methods used to conduct a thorough job analysis include: job performance, observation, interviews, critical incidents, and structured questionnaires (Cascio, W. F., 2006, Ch. 8). Within every situation there lie advantages and disadvantages for utilizing each method; therefore, it is important to thoroughly evaluate each situation before deciding on which method to utilize. For the purpose of this particular job analysis of InterClean, the more appropriate methods include the use of structured questionnaires, interviews, and observation. In order to get the best feel for the job description, the structured questionnaire will be used while observing the work environment throughout the process. Although questionnaires may be deemed...
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...Analysis: 7 2.1. Job Description of SPO: 7 2.2. Proposed Job Description of SPO: 8 2.3. Job Description of Store keeper: 9 2.4. Job Description of Accountants Manager: 10 2.5. Proposed Job Description of Accounts Manager: 11 2.6. Job Description of Director Sales & Finance: 12 2.7. Job Description of CEO 13 3. Recruitment and Selection Policy: 16 3.1 Recruiting phase: 16 3.1.1. Employee referrals/recommendations: 16 3.1.2. External searches: 16 3.2. Selection phase: 17 3.2.1. Initial screening: 17 3.2.2. Completed application: 17 3.2.3. Employment test: 18 3.2.4. Comprehensive interview: 18 3.2.5. Unconditional Job offers: 18 4. Socialization and Orientation Plan: 18 4.1. Socialization Process: 19 4.2. New-employee Orientation Process: 19 4.2.1. The CEO’s Role in Orientation: 19 4.2.2 HRM’s Role in Orientation: 20 5. Training and Development Plan: 20 5.1. Employee Training: 20 5.1.1. New employees: 20 5.1.2. Existing employees: 20 5.2. Determining training needs: 21 5.2.1. SPO: 21 5.2.2. Office staff: 21 5.2.3. RSM/ZSM: 21 5.2.4. The CEO and Director Sales: 22 5.3. Training Methods: 22 5.3.1. SPO: 22 5.3.2. RSM/ZSM: 22 5.4. Employee Development: 22 5.4.1. Employee Development Methods: 23 5.4.2. Developing Office Staff: 23 5.4.3. Developing SPO to Senior SPO: 23 5.4.4. Developing Senior SPO to...
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...jobs to create the job description and job specifications (Cascio, 2006). This information includes duties of the job, education, experience, training, and personality. Companies use job analysis to compose job specifications and the minimally job qualifications (Cascio, 2006). Job analysis has several methods that are used, but the most common method used is job performance, observation, interview, critical incidents, and structured questionnaires (Cascio, 2006). The analysis methods that would be used for the hiring of InterClean employees are job performance, observation, interview, and structured questionnaires(Cascio, 2006). Understanding the job performance required from each sales representative will be important. Observing each sales representative and recording what, why and how, well help determines if the sales representative knows the products they are selling (Cascio, 2006). Questionnaires can be used to help have an idea of how the job is done and how the behavior of each employee. The job duties of the sales representative pertaining to the les department are (HR Portal for Human Resources & Management Professionals, n.d.): *Prepare and sell company products and services to current and potential clients *Follow up on all new leads and referrals *Prepare presentations, proposals, and sales contracts *Identify and resolve clients concerns The specifications of the job requirements are (HR Portal for Human...
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...SALES EXPERIENCES: POSITIVE AND NEGATIVE Intro to Business 115 August 6, 2014 SALES EXPERIENCES - BOTH POSITIVE AND NEGATIVE In reflecting on my most memorable experience with a salesperson that was positive, I would have to go back to when I purchased my current vehicle. First of all, I was already waiting to be attacked as soon as we stepped on the lot, as you normally can not even look at vehicles without being pestered. However, I was acknowledged by the salesperson and informed to let them know if I wanted more information on any particular vehicle or had any questions. I didn’t know quite what I was looking for when I arrived at the dealership and was nervous about making the wrong choice. The salesperson was very friendly and attentive, without being pushy or overbearing. He answered by questions without making me feel dumb when I was unfamiliar with the vehicle features or the loan procedures. My salesperson was attentive, remembered my name, answered questions without being condescending, and really listened and retained what I was telling him. Instead of him telling me what I needed to purchase, he let me tell him what I wanted to purchase. He asked lifestyle questions to determine the features I may want or need. I felt like he was working with me instead of just for himself. I was not rushed or pressured in any way, which often happens at dealerships. They seemed to really appreciate my business and concerned that I have a positive experience...
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...CAPITAL MANAGEMENT January 3, 2011 MEMORANDUM Thursday, January 27, 2011 TO: First-Level Managers FROM: Amy Johnson, Sales Manager SUBJECT: Career Development Plan, Part I Industrial cleaning and sanitation is an $8 billion industry that is no longer one-dimensional. Times are changing and if we are to prosper within our industry we must mature and progress internally. Because of the recent merger of InterClean and EnviroTech we have decided that we need to approach our company vision differently. We are no longer only selling cleaning products, but we are responsible for providing full-service cleaning solutions for companies involved in the health care industry. If we are to succeed in our new endeavors, we must restructure our team. The change in our scope of responsibilities requires us to change the way we think and become multi-functional. I have put together a Career Development Plan that reflects the restructuring of the team members. For clarity, I want to first explain the job analysis methods we applied to aid in the selection of our newly improved team. If we are to put together a successful and diverse team, we need to analyze and define the jobs that we will require to be performed. The candidates will be chosen through current and past job performance, observation, and a series of interviews. The new sales team should possess the following skills: * Be detail oriented to assure the customers are receiving the product that best suits...
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...applicants. Each employee has to be experienced and know cleanliness and safety. In order to fulfill the new positions, a total of 10 employees will be hired. The employees include: Director of Sales, Assistant Director of Sales, Sales Coordinator, Sales Manager, three Inside Sales Reps, and three Outside Sales Reps. II. Job Analysis Job analysis “describes the process of obtaining information about jobs” (Cascio, 2006, p 158). It includes the job description for each position in detail and includes the skills they must possess for the position. The analysis is so important because it outlines the requirements so the best person is hired. If the employees are not fit for the position, then this will cause the compnay to lose money due to training expenses and losing wages for being short in labor. Director of Sales “Responsible for the overall coordination, the functional management, and leadership of all the sales activities of the business” (About Personal Growth, para 2). They are responsible for all budget information and finding implementation for improvements within the departments and customer strategies. Must have 10+ years experience both in house and field sales, knowledge of compliance and regulatory laws, and development and execution of tactical sales plans. The candidate must possess effective time...
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...Week 5 Research Paper It is generally believed that a job in sales demands one to be outgoing, talkative and at times as required, pushy. People also believe that situation generally gets to be quite awkward if one is not outgoing enough. Moreover, people also think that success in selling mainly depends on your ability to talk and to make people believe what you say. In other words selling is believed to be a career which demands one to be clever and manipulative. The one who can cleverly use his words to persuade the customer can sell and one who cannot won’t be able to. People think the job demands them to be rather open and most of the success depends on their ability to talk. To people who are hesitant or shy by nature it may seem like a daunting task. Sometimes it is the image of a sales man which makes people hesitate from having a career in selling. Building rapport is quite essential when it comes to selling and many of us find it difficult to build rapport with absolute strangers. The truth of selling whereas is that one mostly comes across customers who are absolute strangers for us. These all things together make people shy from having a career in selling. However, it is also only partially true. Confidence to talk and build rapport with the customer is an essential for this job. However, it is not true that only outgoing and talkative people can be successful in the job. For a sales person while it is essential to be confident it is also essential to be honest...
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...effect. EnviroTech needs to restructure the sales department. One has come up with a job analysis a workflow of the sales department. This paper will consist of a job analysis for the sales representatives of EnviroTech. The paper will also address the work process of the sales force. Finally, one will select five representatives to represent EnviroTech. Job analysis A job analysis is the basis of human resource management. To begin, here are the requirements for the positions for a sales representative at EnviroTech. Product and technical knowledge o maintain thorough comprehension of EnviroTech’s services and products o must be able to demonstrate the understanding of the products to the customer o be aware of the competitor’s products, prices and services o be able to demonstrate knowledge on product technology which impacts EnviroTech’s competitiveness and product range Information System o maintain appointments and interviews, travel, and adhere by a schedule o sustain sales records o keep updated files of the EnviroTech’s sales text (sales reports, actions reports, intelligence reports), product provisions, promotions, samples, offers and prices o keep updated records on competitors: products, services, employees and activities Selling o Find new clients o Create opportunity to make sales, provide effective presentations o Keep the customer happy o Continue to elevate selling skills by evaluating own sales performance. o Maintain communication with...
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...+880-1715-177533, +880-1712-011038. Top performing Sales & Marketing Manager with 20 plus years experience in sales, marketing, market research, lead generation, target marketing, negotiating, and sales staff management. Summary of Qualifications Twenty plus years sales experience in a variety of industries including four years in distribution, four years in showroom & direct sales, ten years of direct, institutional & dealer sales. Cultivate client relationships to better understand their needs, acting as client advocate, while acting in the best interest of the company. Develop relationships and networks with all level to expand contacts, cultivate new business, and expedite sales process. Work with clients to understand their business goals and objectives and provide solutions that meet or exceed client expectations. Assist companies in understanding how critical success factors are measured, achieved and reported to help establish short and long term goals. Train and mentor new sales personnel using real life situations, providing both positive and negative feedback, reinforcing skills and building self esteem. Proven self-starter, working independently, while contributing to the success of the entire team. Specialization • Business Development • Consumer Durables - Sales & Marketing • Corporate Marketing • Customer Support/Client Service • Distribution • Management• FMCG Sales & Marketing• Telecommunication Products & Services...
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