...Sales Training AIU Online MGMT 438 Unit 2 IP September 8, 2013 Abstract An email to Jorge Muňoz, Director of Sales at XTZ Company; the email discusses the training objectives for sales representatives during the month of October. In addition, the email discusses the trainee’s knowledge about sales. To: Jorge Muňoz (jmuňoz@fifitybelow.com) From: Charlotte Taylor (ctaylor1234@applecity.com) RE: Sales Representative Training Every individual will depend on some one-on-one time with his or her manager during his or her career development phase. In addition, some employee’s go through several phases of training for specific job functions. These job functions can include sales, marketing, customer assistance, and housekeeping. Therefore, it is necessary for our new sales representatives to go through training; this training strategy will help employees’ learn critical job experience, which is vital to the success of the overall job. Therefore, the purpose of this email is to recommend some forms of sales training that will not only benefit the company but the employees as well. Our overall goal during this process is to motivate our current and new employees to take charge of their career development (AIU Online, 2013, a-c; Noe, 2010). Mr. Muňoz , the objectives for this training include improvement in workplace productivity, strengthen employee morale, reduce operational costs and turnover rates, intensify our client relationships, and help employees boost their...
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...Five ree F e Fr Sale Trainin S es T ng Trainin Gam s T ng G mes The following g are five fre ee sales train ning activitie es we have u used for mor re than a dec cade with clien nts during our sales train ning courses s. We frequentl W ly receive requests for sa ales training g ideas from organizations wishing to develop t their own sa ales training programs. In the intere est of improv ving sales sk kills, we are sharing these activiti ies for use by others. You are welco ome to incorporate them m into your sales trainin ng courses. You may also link to them m. However, we request tha H at you not pu ublish them in a printed d guide, onlin ne guide, or otherwise wit thout our pe ermission. ities listed re equires know wledge of sa ales. While w we are happ py to answer r Each of the activi of the games s and activit ties, we requ uest that you u do your ow wn questions about the mechanics o ns related to o content. research on question For m more informa ation about onsite custo omer service e workshops s and semina ars for your group, pl lease contac ct us at: info@ @businesstr rainingwork s.com or 301‐934‐3250. . gards, Kind reg Kate Z kie Zabrisk Business T Training Works®, Inc. www.businesstrainingw works.com 1 Sale es Training Ga ames and Activities © © 2012 Table of Contents Ask or Tell? .................................................. 3 Your Order, Please ...................................... 4 Mr...
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...Sales Compensation Plan No matter which industry you are preforming, “Sales” is the word and also the soul of every business. Sales represent the profit and the level of success of a company, Sales is what every company non stop seeking for. With higher sales, the profit, earn with a company will be higher. So, how to make your sales become higher? There are many things and effort to do to increase your sales. All the departments in a company must fully commit together to achieve the mission, vision and objective of the company, well, and also every department must have a good leader. But then again, the task of getting higher sales and profit must hand over to the marketing and sales department. In a Marketing department, the jobs are promoting and market the product/service. The sales manager and salesperson are responsible for this task. Therefore, to achieve the mission, vision and objective of a company, sales force and sales quota should be clearly stated in month report and annual report. Meanwhile, to encourage the salesperson to hit the targeted sales, a sales compensation plan should be introduced to them. Sales compensation plan is the is largely tied your sales organization’s ability to achieve specific objectives and targets, then everyone will be incentivized to perform the kinds of revenue-driving activities that yield those results. Sales compensation plan not only build to consolidate the sales of the company, it also consolidates hearts of employees...
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...M4D2 Sales Training Rick Cortez BUS312 Human Resource Management First, let us recognize what an actual orientation is. According to (Rabinowitz, 2013) an orientation is a “coherent, planned introduction that combines information, experiences, and a transmission of the values and culture of the organization”. The basic components of a training program of sorts is basic information about the organization, his or her position, the target population, and the community, so they too, can understand how to get where he or she wants to go within the ranks. This depending on the size of the company and the importance of the actual job description, the orientation could either be a day or as long as a month. What an orientation should do if performed correctly and accurately, are the following things; 1. It allows new staff members to hit the ground running. If they have a clear understanding of the organization, their positions, and the community, they can jump into their jobs immediately and start to make a difference (Rabinowitz, 2013). 2. It instills new staff with confidence in both their own ability to be effective. When they know they have the information and contacts they need and the organization which has had the foresight to provide them with that background, it will make them feel a part of the operation (2013). 3. It improves the possibility through facilitating a good start and providing appropriate background that people will do a good job...
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...‘Because professional personnel in construction and real estate industries are key actors in the process of converting sales leads into purchases, specific training in sales, PR and advertising technique should be part of their professional training’ Debate this statement illustrating your answer with examples from your own experience. You may elect to discuss either the construction or real estate industry for your examples. The professional working in the house building industry must have an overview of the company structure and how each different department fits cohesively with another. It would be naïve and ignorant for a sales manager for example, not to have an understanding of the construction or land process however limited. Similarly the sales manager must be aware and have an understanding of the client added benefits and differentiation of their services or product from a similar competitor. If the statement is to be accepted that professionals are key actors in the process of sales leads into the purchases, then this is very likely to be personal selling (as apposed to general selling). ‘Personal selling is done face to face, this demands good interpersonal skills’1 and ‘most sales people are well educated well trained professionals who work to build and maintain long-term relationships with customers’2. The larger the company the more likely this statement will be true. It ‘is a form of marketing communication and as such is part of the firm’s communication...
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...Implementation ad training for the new point-of-sale system at Wal-mart Inc In January of 2011 my team and I were tasked with the deployment and implementations as well as setting up the training and support procedures for the new point of sale(POS) system at a test Wal-Mart store in Arkansas. This following plan will detail the strategies which will be employed for the accomplishment of the task and the potential problems and their consequent overcoming. The project is still in development so any of the proposals discussed here are not final and may be subject to further changes. The new point of sale system our company has designed for Wal-Mart Inc is a state of the art software solution on a new and improved hardware. It is navigates through touch and in some instances security barcodes and keys. It gives the users full control over the transaction process – from editing items in mid sale to immediate transaction reversal or refund. The POS system is also completely suited for the new Radio frequency identification (RFID) requirements set by Wal-Mart Inc. The user interface has been streamlined and contextualized for improved speed and intuitive navigation. It has the capability of tracking commission based sales and it can be synchronized with a handheld near-field communication password manager for quick and easy log-on. Only the expected commands are accessible any given point and an expanded set is available to managers and supervisors. However easier to use the new system...
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...Nestle is the world’s largest food group, not only in terms of its sales but also in terms of its product range and its geographical presence: Nestlé covers nearly every field of nutrition: infant formula, milk products, chocolate and confectionery, instant coffee products, frozen ready-made meals, mineral water etc. Nestle also a major producer of pet food.Nestle management provided their employees functionally with good environment, they also influences their employees various steps,like gives their employees various training and knowledge’s .For this reason these employee more motivated and ready to make much more contribution to the organization Mainly we focus this report how to maintain and what types of methods follow in training and development process. We also focus five steps. How to evaluated their employees performance appraisal. And tried to our best think,what types of training and development process should be followed for their employees increasing knowledge and skills. We are acquired more experience to research and analysis this report, that help us future job performance. We also learn various things. We collecting data and some valuable information by internet from Nestle Bangladesh Ltd. Official web-site,friend and annual report. We create these report by Microsoft office 2003. Finally,We thanked those people who are help through valuable information.Also special thanks our honorable Teacher Ayesha Bintte Saifullah for her guideline. INTRODUCTION ...
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...HR Practices in Novartis Bangladesh Contents Executive Summary .................................................................................................................................... 2 Introduction ................................................................................................................................................. 3 Company Background .............................................................................................................................. 3 Mission...................................................................................................................................................... 4 Vision ........................................................................................................................................................ 4 Methodology ................................................................................................................................................ 4 Recruitment ................................................................................................................................................. 5 Selection ....................................................................................................................................................... 6 Basic stages of selection ........................................................................................................................... 6 Tests Measures ...........
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...2.1 Training need at different levels In order for the training to be effective, we need to focus on different levels, a family environment is a good motivation key for the employee Management level | Costumer level | Operational level | -Practical learning for developing skills, making decision and leadership.-off the job training and role playing for practical understanding | -problem solving, to manage complain and queries,-workshops for customer service | -Correcting performance to motivate and bring efficiency.-advice or coaching the line managers. | 2.2 Method of training | Advantages | Disadvantages | On the job training (rotation, mentoring, self development approach...) | -Quick feedback.-Rapid consolidation if the task is not up to standards.-Employee is working and learning in the same time. | _Trainee will be trained and informed based on what happened that day, so he may lack of important issues related to safety and productivity._Adopting the bad habit of trainers._It can mess with workflow and the production of the day. | workshops | _they make employee practice and to know about their skills | _cost might proof as a loss .- might be demotivation to employees | Role playing | -Experiencing different roles and different responsabilities.--Employee get to know what it take to manage a different responsibility. | -reluctant to swap roles to take wider responsibility . | Coaching | -It gives the decision making courage -Specify area...
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...Report Training Evaluation Submitted by Miss Nathaporn Janped 55760213 MissThunchanok Neamsawan 55760541 MissSirada Janthon 55760718 Present Mr. Lorenzo E.Garin Jr Training and Development Naresuan University International College Content Titles Pages Content 2 Introduction 4 Reasons for evaluating training 5 - Formative Evaluation 6 - Summative Evaluation 6 Overview of the Evaluation Process 8 Outcomes Used in the Evaluation of Training Program 9 -Reaction Outcomes 9 -Learning or Cognitive Outcomes 9 -Behavior and Skill-Based Outcomes 9 -Affective Outcomes 10 -Results 10 -Return on Investment 10 Determining Whether Outcomes are Appropriate 11 -Relevance 11 -Reliability 13 -Discrimination 13 -Practicality 14 Evaluation Practices 15 - Which Training Outcomes Should be Collected 16 - Evaluation Designs 18 - Threats to Validity 18 - Types of Evaluation designs 21 Consideration in choosing an Evaluation design 24 Determining return on investment 25 - Determining Costs 25 - Determining Benefits 26 Other Methods for Cost-benefit Analysis 27 Practical Considerations in Determining ROI ...
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...Training and development With a new sales team put together, there are some things that the new members of the team need to learn. Although they all excel in their different fields of knowledge, we still need to train them on proper sales skills that they need to operate fluently in this company. OBJECTIVES • This training will look to teach and improve their knowledge and performance standards. • With the company switching to a different style of satisfying customers via sales and service, the primary objective of the training will be customer service/ relations. • To educate employees on how to use new technologies that will be used on the job. • Most of the employees inducted into the new sales team previously worked personally rather than with a team so we will look to teach interpersonal skills. This training will help fashion a new team orientation within the employees and help them work interdependently with their team members to achieve organizational goals. PERFORMANCE STANDARDS The performance will be rated per quarterly. These standards will be rated both quantitatively and qualitatively. The ratings will be based on; Sales figures The sales figures are a major part of the organization so it requires a lot of attention. With the primary motive of the organization being to maximize profit, the achievement of quarterly sales goals will be a major determinant of performance standards. If the figures achieved by an employee are below the goals set at the start...
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...University of the Philippines Maragondon Branch Maragondon, Cavite In partial fulfillment of the requirements for the Course in Bachelor of Science in Business Administration Major in Human Resource Development Management JACINTO E. ARAYATA JR. June 09, 2014 Republic of the Philippines Polytechnic University of the Philippines Maragondon Branch Maragondon, Cavite COLLEGE OF BUSINESS ADMINISTRATION Narrative Report of : JACINTO E. ARAYATA JR. Title : PRACTICUM EXPERIENCES AT JOLLIBEE TANZA APPROVED: PROF. CARMELITA M. CAULI ____________________ Practicum Professor Date APPROVAL SHEET A narrative report, entitled “A narrative report in on the job training” undertaken at Jollibee Foods Corporation located at Tanza, Cavite. Prepared and submitted by Jacinto Arayata Jr. in partial fulfillment of the requirements for Bachelor of Science in Business Administration Major in Human Resource Development Management, is hereby endorse for approval. Accepted and approved in partial fulfillment of the requirements for the degree of Bachelor of Science in Business Administration. PROF. CARMELITA M. CAULI Practicum Professor _________________ Date BIOGRAPHICAL DATA The author was born on October 18, 1995 in Tanza, province of Cavite. Together with his three siblings, he is the second to the eldest son of Jacinto Joya Arayata and Gina Arayata. He had gone and finished his elementary...
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...“Training for Business“ Is training for business important? What are it’s advantages? What are the different training programs that I may take? These are frequently asked questions of people who are hesitating to exert some of their time in taking training programs before applying for a job or while having a job. Training is a key to survival and success. And just like in sports, there are also training courses offered for business. Through training, the business and it’s people will be able to stand out in the competitive global market. Training programs can help strengthen the skills of the trainees that need improvements for them to be able to perform their job well. This can also help them build the confidence that they will need to face and overcome the difficulties that might get in their way. Taking training programs has many benefits for the job seekers and for the employees looking for growth. Training programs can help the trainees use their skills and their time wisely. This can help them to discover abilities that they may possible acquire. This can help them learn how to cope up with certain situation that might pull them down. And this can also help them manage their stress and be a more productive person. There are many training programs that an individual may take. Some of these may be about leadership and management, etiquette, communication, presentation, time management, project management and six-sigma training. The leadership and management...
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...Sexual Harassment 4 Job Training 5 Pay Wages and Compensation 7 Privacy Concerns 9 About Us Welcome to Felwick Gifts, we began operations in a quaint, small town of Hastings, Minnesota during 2006. Felwick Gifts was created by Brian Chadwick, Jennifer Ostergren-Chadwick and Tom Felix. We offer figurines, DVD’s, fountains, tools, knick-knacks and collectables such as swords, dolls, collector plates and many more. Recycling is an important part of our organization and there are many recycling bins around the stores and office. We have 2 people in the office and 2 of them also work on the sales floor (Brian Chadwick and Tom Felix), with a total of 17 employees (10 women and 7 men) on the floor and in the storage room and truck comes in. Within a year, we hope to have an online store. Organization Structure of Felwick Gifts is as follows: Sexual Harassment Sexual harassment is a form of sex discrimination that violates Title VII of the Civil Rights Act of 1964. Sexual harassment is defined as unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitutes sexual harassment when submission to or rejection of this conduct explicitly or implicitly affects an individual's employment, unreasonably interferes with an individual's work performance or creates an intimidating, hostile or offensive work environment. All employees and office personnel will receive mandated sexual harassment training after the store hours...
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