...Overview Sandwich Blitz, Inc. is a successful business, owned by Dalman Smith and Lei Lee who operate eight independent sandwich shops in a metropolitan area. They specialize in serving gourmet organic breakfast and lunch sandwiches and specialties to a diverse group of clients. Recently, Lei discovered a discrepancy on one of the sales associates time-sheet. Further investigation revealed that the team supervisor allowed the employee to report unearned hours in that pay period. Lei also discovered that the employee handbook did not completely cover all of their duties and responsibilities. This left Lei no other choice, but to review and update the existing control system. Four Steps of Control System Although Bateman and Snell identify four steps that managers must take to introduce or improve the existing control system, Rao and Shankar also introduce a preliminary step - key areas to be monitored (p.170). In this particular case, Lei has already identified the type of discrepancy and the possible cause of it. Their employee handbook has not been updated and, thus, was lacking description of their duties and responsibilities as well as various operational procedures. Therefore the main area that Lei must focus on is to bring the handbook up to date. Lei could perform this task herself or delegate it to one of her regional managers. Step 1. Setting performance standards. The employee handbook will serve as a guidance for the employees and as a reference book for the...
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...SWOT Analysis: Sandwich Blitz By Shannon Linnehan Sandwich Blitz, a specialty sandwich shop already has 8 successful locations and is considering opening 2 more stores. Below is the SWOT analysis, as defined in our text as a comparison of strengths, weaknesses, opportunities, and threats that helps executives formulate strategy, for Sandwich Blitz. Strengths One of their greatest strengths is the success of the 8 other stores, Dalman and Lei already have a proven business model and have a profitable business. Part of this success can be attributed to their unique product (healthy, organic sandwiches) with an established brand. Weaknesses Although they have done well in the other locations, they are failing to recognize the weakness in the new proposed locations. It has been stated that many of the office spaces are vacant which would cause a decrease in customer base. Dalman and Lei are also too involved in the mundane day to day activities, they need to hire better managers so they have more time to devote the company. Opportunities Sandwich Blitz has several opportunities to expand by opening more locations, offering more products and services. Perhaps they could start serving dinner and stay open later instead of just breakfast and lunch they currently offer. Threats All businesses have risks and rewards, recognizing the threats can be the first step in succeeding. Sandwich Blitz is no different and faces threats such as competition from other...
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...Sandwich Blitz, Inc. Sandwich Blitz, Inc. is a small growing specialty sandwich shop chain in a large metropolitan area. The business is owned by Dalman Smith, who is the President and Chief Executive Officer (CEO) and Lei Lee who is the Vice-President and Chief Financial Officer (CFO). The company currently operates eight free-standing sandwich and beverage shops located near three universities, one hospital, and four high-traffic office complexes in the metropolitan area. The firm serves mostly upscale breakfast and lunch customers and specializes in organically grown food ingredients and health-conscious beverages. Currently, the firm employs a staff accountant, eight unit managers and forty employees. The corporate headquarters occupies rented space in an office park which houses Dalman, Lei, and the corporate accountant, Jayin Chopra. Each operating sandwich shop is staffed with a manager, a team supervisor, and four customer associates. Revenues from 2011 operations were substantial with a ROI (Return on Investment) of 30%. Beginnings Sandwich Blitz was the idea of Dalman Smith whose previous experience was in middle management for a wholesale food distribution company headquartered in a large European city. An ardent devotee of healthy food, Dalman received the inspiration for Sandwich Blitz while visiting the Mediterranean area on corporate business. Dalman noted the presence of healthy sandwich shops in that area of Europe and was surprised on his...
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...creating a new coordinating position between the CEO and the location managers help the business to grow? Creating a new position between CEO (Dalman Smith) and the location managers would help Sandwich Blitz, Inc. grow by freeing up the CEO’s time to focus on the expansion. Currently, Dalman is visiting locations and addressing issues that each shop’s manager has accumulated. If there was an area or regional manager assigned to these existing shops, this manager would be able to address these issues and visit each and of the locations. The regional manager could take over the training for new locations. The CEO and CFO will be able to look for additional expansion opportunities and look into other strategic decisions such as whether patents or franchising make sense to them. 2. Is promoting an existing manager the best option to fill this position? If not, what is an alternative source to fill the position? Though promoting an existing manager would be beneficial due to manager’s familiarly with the company, there are several risks that need to be considered. The habits and preferences, whether good or bad, that the particular shop had may be projected onto all the other shops. You might have the area manager imposing as a rule what should be merely a preference for a particular sandwich shop. Also, the other managers could become jealous and be less inclined to request help or listen to instructions from someone that was recently considered a peer. An alternative is hiring...
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...Sandwich Blitz, Inc. Sandwich Blitz, Inc. is a small growing specialty sandwich shop chain in a large metropolitan area. The business is owned by Dalman Smith, who is the President and Chief Executive Officer (CEO) and Lei Lee who is the Vice-President and Chief Financial Officer (CFO). The company currently operates eight free-standing sandwich and beverage shops located near three universities, one hospital, and four high-traffic office complexes in the metropolitan area. The firm serves mostly upscale breakfast and lunch customers and specializes in organically grown food ingredients and health-conscious beverages. Currently, the firm employs a staff accountant, eight unit managers and forty employees. The corporate headquarters occupies rented space in an office park which houses Dalman, Lei, and the corporate accountant, Jayin Chopra. Each operating sandwich shop is staffed with a manager, a team supervisor, and four customer associates. Revenues from 2011 operations were substantial with a ROI (Return on Investment) of 30%. Beginnings Sandwich Blitz was the idea of Dalman Smith whose previous experience was in middle management for a wholesale food distribution company headquartered in a large European city. An ardent devotee of healthy food, Dalman received the inspiration for Sandwich Blitz while visiting the Mediterranean area on corporate business. Dalman noted the presence of healthy sandwich shops in that area of Europe and was surprised on his return home that...
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...KimberlyDavidson6_Homework_Unit3 November 4, 2014 MT140 Sandwich Blitz SWOT The fast food industry is highly competitive and dominated by large companies. Smaller businesses like Sandwich Blitz must be savvy in developing marketing strategies that drive consumer traffic. This entails staying in constant touch with customers. One of the best ways for smaller fast food companies to stay in touch with their companies is through marketing research. A small fast food company as Sandwich Blitz must know what key customers want and will buy before developing marketing and advertising strategies. Strengths for “SB” would be the fact that they stand out as sort of an upscale or gourmet fast food restaurant, and they offer a higher quality of food than most traditional fast food restaurants. Sandwich Blitz also specializes in training for all of their employees especially management. Weaknesses of Sandwich Blitz will be the lack of reputation in the area that they are trying to move to; or will they have a great marketing plan to help expose consumers to what they are potentially or could potentially bring to this area. Opportunities of Sandwich Blitz are the fast food industry now is developing significantly. The change of lifestyle leads to the change in people eating habit. In the past, if just workers, drivers or someone who had to work busily and didn’t have enough time for a home meal choose fast food; nowadays, almost people eat fast food and a major of them like fast...
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...Sandwich Blitz Inc. By Shannon Chapman Kaplan University MT140-11 Sandwich Blitz Inc. Dalman has been visiting the operating locations and addressing manager operations concerns. Dalman has heard that other businesses have successfully used a team approach to managing with good results. Explain how self-managed teams could be used at Sandwich Blitz to allow Dalman more time to devote to growing the business. Switching to a self-managed team would empower location managers to solve small problems on a day-to-day basis and increase productivity. By assigning managers under Dalman and Lei’s level, the self-managed teams would be better equipped to handle daily activates. This would involve training the self-managed teams to better plan and determine what type of training would help them manage their daily responsibilities. Once the self-managed teams are trained and assigned the ultimate goal would be to reduce Dalman’s involvement in having to go visit the operating locations and addressing manager operation concerns, and Lei would be able to completely concentrate on the financial matters of the company without being disturbed. Dalman and Lei can train the self-managed team on monitoring and implementing the company’s policy so that each employee can understand what they are supposed to do and also know the positives and negatives of the company. Another way a self-managed team at Sandwich Blitz can help increase team productivity, such as having the team members...
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...After reading the scenario about Sandwich Blitz Inc., I noticed their strengths, weaknesses, opportunities, and treats better known as SWOT. Sandwich Blitz Inc., strengths are that they have a strong growing business. They have been very successful in the products that they offer. They are keeping competitors from buying them out. They also have a positive attitude. You have to keep a positive attitude to maintain and keep a successful business. Sandwich Blitz Inc., weaknesses are that they do not have enough money to expand. You have to be financially stabled and have money put to the side. Always have back up money just in case something goes wrong. So before they expand they have to look at what this is going to cost them and make sure they have the fund to do so, especially if it’s going to be a big expansion. They lack communication, that can create a huge problem for the business and they do not need any set backs if they are thinking about expanding. Sandwich Blitz Inc., opportunities are that they can bring in more money by expanding, happier customers, and more locations. They can advertise their franchise on social sites and all over the internet. They can use any popular social website to advertise Sandwich Blitz Inc. They can make Sandwich Blitz a global franchise and accumulate even more customers all around the world. They can beat out their competition before they even get a chance to expand. Now for Sandwich Blitz Inc., threats, they probably don’t have enough...
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...Unit 8 Assignment University Name Student Name AB/140 - Introduction to Management Professor Name Date Sandwich Blitz Inc. - Integrity This paper will provide a short analysis on how the company Sandwich Blitz Inc can take a decision respecting the law and its ethical values. In this case, the company needs to make a difficult decision. The laws have been modified and the company must respect them; the company has a problem with its legal background. The government inspector has made a proposal for the unit manager, and if Sandwich Blitz provides the food for his department's holiday party the company will receive his approval. This paper analyzes how many of the eight steps toward integrity proposed by Stratford Sherman can be respected in this case. The Stanford University Encyclopedia of Philosophy (2013) states: "Integrity is one of the most important and oft-cited of virtue terms”. Though, is difficult often to distinguish between acting with integrity and acting morally. According to Sherman (2003), integrity is uniquely concerned with individual wholeness and conscience. For the company, it is a situation when the decision must respect business ethics and the moral values of the company’s managers. Sherman (2003), states eight steps toward integrity: doing what we say we will do, doing the right thing, taking responsibility, supporting our own weight, holistic thinking, respecting others, checking the mirror, and...
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...“Sandwich Blitz – Where our quality, freshness, and customers always come first.” Sandwich Blitz, Inc. is considering opening two more stores in the near future. Dalman has found the two stores, which will become vacant in the near future. I recommend both Dalman and Lei follow the advice given below. Before any expansion can occur, SWOT has to be taken in consideration. All aspects of SWOT analysis need to be studied, the past should not be considered at all. Just the future, meaning the economy downfall, has Sandwich Blitz, Inc. seen any downfall. If so, that would be a good interpretation that no future growth should be considered. Strengths: With a ROI of 30% which would be considered phenomenal by most should be their first goal in maintaining that yield year after year. Weakness: I believe Dalman is seeing, dollar signs in his eyes. He believes the corporation can continue to grow even with the economic slowdown. For several stores, ready to close up and with his estimation of renting those stores for less money than rented previously sounds like a pipe dream. Opportunity: I agree that the thought of expanding of two additional stores sounds appealing; Dalman needs to talk to the accountant Jayin Chopra, regarding any changes in revenue or expenses from the previous year. How is the economic downfall affecting Sandwich Blitz, Inc.? In my opinion Sandwich Blitz, Inc. would be behind the curve of the downfall. I say this for I do not believe any local companies...
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...Creating a new position between the CEO and location managers of Sandwich Blitz would allot the executive manages the time necessary to focus on making the strategic decisions required for running a successful business. Dalman will not be running from location to location constantly, and in turn he will be able to focus on how to make those locations run most efficiently will continuing to grow his business. From previous information given from Dalman and Lei, they do not wish to franchise. The want to have a say in the business to ensure the locations are operating to their standards and focusing on their business goals. Promoting an existing manager into the new middle-level management position would be beneficial to the company. These individuals have worked hard for this company to help it grow. They have proved their knowledge, independence and loyalty. They can properly train an employee to fill their current position before they move up. This could save Dalman and Lei a lot of stress and time. Dalman and Lei being the owners and CEO of the company are at the top of the hierarchy at Sandwich Blitz, Inc. They not only have the choice of creating the position, but they also decide who will fill it. They will have the final call on most decisions for the company. Dalman and Lei would still be the top-level managers for Sandwich Blitz, Inc. They would focus on the businesses strategy and goals. The accountant or CFO would follow next reporting only...
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...Surena Walker January 23, 2014 AB140 Unit 7 “Self managed Teams” Using self-managed teams within the Sandwich Blitz company would help the company grow. This will also allow Dalman to have more time to concentrate on the expansion as well. Self-managed teams empower employees most often in manufacturing, workers are trained to do all most of the jobs in the unit, they have no immediate supervisor, and they make decisions previously made by the first-line supervisors (Bateman & Snell, 2012). Self-managed teams can offer several possible advantages that could be used at Sandwich Blitz; including stronger commitment, employee and customer fulfillment, improved quality, improved productivity, and faster product and service development. On the other hand there will be some drawbacks. Self-managed teams are tough to execute, and failure is a risk when used in an unsuitable situations, or lacking appropriate leadership. A number of organizations have been dissatisfied with the results from self-managing teams. In the case of Sandwich Blitz, self-management teams may work to a sure extent, for example, having the team members cross-trained to do various jobs. This will enhance the flexibility of the team in dealing with staff shortages and in addition to help out with Dalman having to help fix every problem managers have. Thus applying Dalman and Lei’s knowledge of work procedures with the teams would help the team members to find a solution to problems and build improvements...
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...Information for Information technology students HYPERLINK | DESCRIPTION | Bureau of Labor Statistics | This information is what the Bureau Labor Statistics report on Computer Support Specialist which is also Information Technology careers. This information provides you a summary on what the job outlook is, the education that’s required, and the Median Pay. | IT Career Overview | IT career overview shows you a variety of career opportunities, career reviews, and job descriptions. | Skills that every IT student should know | This is an article about skills that every IT student should know. I found this helpful to keep you on the right track because IT can be so broad. | How to Become an IT Specialist | In this link you will learn the education and training requirements for IT, and learn about the experience you need to advance your career as an information technology specialist. | IT Fields and Different Sectors | Different Sectors for IT graduates to enter. | | This picture was selected because it represents information technology and its broadness. | I plan to use the hyperlinks until I complete the Information Technology program. The Bureau of Labor Statistics is a good website to view for employment because it is a fact finding agency for the federal government that post all the most relevant information about any career such as pay and required education. The other websites will be very useful because they give updated information. One of the hyperlinks...
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...SWOT Analysis Sandwich Blitz Sandwich Blitz is a small sandwich chain that specializes in organic and healthy foods. The company operates eight sandwich shops in a large metropolitan area. The business is owned and operated by both Dalman who is the President and Chief Executive Officer and Lei is the Vice President and Chief Financial Officer. All the shops are well places around four high traffic office complexes, three universities and one hospital. Recently the company has started to receive some competition from similar businesses although nothing has been fully set up. The company is on an outstanding track but still face several challenges in the future to take them to the next level. The purpose of this SWOT is to identify key elements Dalman and Lei need to consider in order to overcome any obstacle they will face in the future. Strengths: Sandwich Blitz has an outstanding reputation in the area as an upscale/healthy lunch choice. They offer menu choices (organic and healthy) that no other restaurant in the area is offering. Because of this they have been able to turn a great profit and a 30% Return of Investment. Weaknesses: Sandwich Blitz has a lack of adequate middle management. The top-level managers spend too much time dealing with issues they do not need to deal with which is making them become tired. Because they are a small brand they do not have a name outside of their local area. Because of the economic turn down their occupancy rate has slowed down...
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...STEPS OF THE ETHICAL DECISION-MAKING PROCESS EESE Faculty Development Workshop Douglas R. May, Professor and Co-Director International Center for Ethics in Business SUMMARY OF THE STEPS OF THE ETHICAL DECISION MAKING PROCESS 1. 2. 3. 4. 5. 6. 7. 8. 9. Gather the facts Define the ethical issues Identify the affected parties (stakeholders) Identify the consequences Identify the obligations (principles, rights, justice) Consider your character and integrity Think creatively about potential actions Check your gut Decide on the proper ethical action and be prepared to deal with opposing arguments. 1 - GATHER THE FACTS Don’t jump to conclusions without the facts Questions to ask: Who, what, where, when, how, and why. However, facts may be difficult to find because of the uncertainty often found around ethical issues Some facts are not available Assemble as many facts as possible before proceeding Clarify what assumptions you are making! 2 – DEFINE THE ETHICAL ISSUE(S) Don’t jump to solutions without first identifying the ethical issue(s) in the situation. Define the ethical basis for the issue you want to focus on. There may be multiple ethical issues – focus on one major one at a time. 3 – IDENTIFY THE AFFECTED PARTIES Identify all of the stakeholders Who are the primary or direct stakeholders? Who are the secondary or indirect stakeholders? Why are they stakeholders for the issue? Perspective-taking -- Try to see things through the eyes...
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