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Submitted By smi7225
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William T Smith
American InterContinental University
Individual Project
Quality Management and Continuous Improvement
Unit 1
January 23, 2013

Abstract

This paper will identify and discuss areas within Hotel Escargo that I feel may require or need improvement to be competitive with other business of its likeness. I will use qualitative and quantitative information to demonstrate my comparison

RANK OF IMPORTANCE

* Better Technological Equipment * More proficient at check in and check out time * More professionalism in room services

Better Technologic Equipment
Update fax equipment, phone systems, televisions in rooms, exude quality to the customer. From quality of management point of view as it relate to quality equipment you want to design it to the latest and most update equipment for customer service. You design into customer appeal and service features that you invest in for customer to return. Having quality system enhance quality management assist in the department to full fill task on a quality level as reference in
(
(Wadsworth, Stephen, & Godfrey, 2002).

Check in and Check out

More expedient check in and check out time, by becoming more proficient at the job. Time is of the essence for most customer whether checking in or checking out. If management have time requirements then must insure employees are train properly. Management also have the responsibility to be innovative in seeking alternate means of checking in/out, as remote check in or drop off boxes as referenced in (Dunn, 2007). The duration required to process business travelers can mean the difference between a return customer

ROOM SERVICES
This is another area for being innovative in Hotel Escargo. Implementing child care, pet care are other areas you can improve your hospitality service to flatter the customer. If you have a customer that has

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