...(1) Scotia Airways is an airline which takes care about the air line’s customer care and service. The air line always wants to provide exceptional value for money and wants to comfort to their customers. Their staffs are also responsibility and interest in their jobs. So, this air line became success in the short time. As the business is successful, the employers want to expand their major business. They use their management style as an extended family type but the face their staffs are concern about their extension business plan. The staffs worry about their job opportunities, changing of management style and about their abilities for the near future. So, they become unhappy in their responses because of their stresses and threats. In that case, the Scotia Airways could easily apply their problem with Herzberg’s two-factor theory. In this theory, Herzberg suggested that satisfaction and dissatisfaction of people are not opposites but two different ideas. If the employers fill their staffs’ dissatisfaction and worries into satisfaction factors, the stuffs’ will work more hardly and effectively for their jobs. By this way, the management team of the Scotia Airways can apply their staffs’ needs and wants into satisfaction factors. The employers can also apply their job with Adams’ equity theory of managing people. He pointed out the employees’ needs and wants by comparing their facilities or salaries with other employees from the same company or competitors’. So, in this Scotia...
Words: 867 - Pages: 4
...the case study, summaries the relationship between goals, objective and Policy and advise the management of Scotia Airways of the contribution each will make to effective managerial performance. There are various types of goals in case study. The main goals is expanding their airways to major business centers in Eastern Europe and the middle and east .To achieve the goals, the specific objectives are to provide exceptional value for money ,unparalleled comfort and convenience to its passengers, every time they are on board. The airline has an increasing presence at Scotland’s main airports in Glasgow, Edinburgh and Aberdeen. Scotia Airways is the first airline to offer full business class service, but at prices that are equivalent to the economy class of its competitors. Their target customer is full business class. They increasing their staff levels an increase in budgets and an increase in capital investment. Policy clarifies the roles and responsibilities of managers and other members of staff and provides guidelines for managerial behavior. A key driver of the success of Scotia Airways is the management focus upon the level and quality of service output. Senior Management agrees output target with middle and junior mangers and staff and allows the operational planning to be determined by those managers and employees. The targets for scale of provision, passenger volume and market share are determined by senior managers that record detail in plan. Investors in Scotia Airway...
Words: 1288 - Pages: 6
...Case Study Material Scotia Airways is a small private airline based in Glasgow, Scotland. The airline was launched in May 1996 by a group of independent business investors. The headquarters of Scotia Airways is located next to Glasgow International Airport. The airline operates scheduled flights, mainly targeting business and leisure travellers and aims to provide exceptional value for money, unparalleled comfort and convenience to its passengers, every time they are on board. Scotia Airways initially established itself in the UK domestic market but now flies directly to some of the well known commercial hubs of Europe, thereby connecting them to the main cities of Scotland. The airline has an increasing presence at Scotland’s main airports in Glasgow, Edinburgh and Aberdeen. It offers several value added services, such as, valets to assist the passengers in boarding the plane, gourmet meals and a range of in-flight services and entertainment. Scotia Airways is the first airline to offer full business class services, but at prices that are equivalent to the economy class of its competitors. The airline currently covers eight destinations across Europe, including Brussels, Paris, Frankfurt, Madrid, Rome, Lisbon, Amsterdam and Copenhagen as well as domestic flights to Manchester, Birmingham, Bristol and four London airports. The airline has a fleet of five aircraft which the management team feel enables the business to be responsive to the demands and challenges of the market...
Words: 1213 - Pages: 5
...With reference to the case study, summarize the relationship between goals, objectives and policy and advise the management of Scotia Airways of the contribution each will make to effective managerial performance. Clear goals and objectives are required by every organization accomplish or achieve their expectations or targets as there is a strong relationship between the goals and objectives which will guide a company to a right direction. Generally, goals can be defined as something that one's efforts or actions are intended to achieve or accomplish. The definition of a company's goal can be to survive, to move forward and to gain or profit either from development or wealth. Goals also determine the inputs' nature, (which include employees, management and efforts) as well as nature of outputs (which can be defined as quality of service). Goals are set for long-term and are future expectations for an achievement or accomplishment. For an organization to be able to realize their objectives setting goals are the essential tasks. There are four types of organizational goals; a) Consumer b) Product c) Operational d) Secondary Confusion in understanding of relationship and difference between goals and objectives are common. Objectives are specific sets of goals or targets within the general goals. Moreover, objectives are time-related which means that there are time limitations to achieve or obtain certain tasks. In other words, goals are the intentions...
Words: 979 - Pages: 4
...1. With reference to the case study, summarise the relationship between goals, objectives and policy and advise the management of Scotia Airways of the contribution each will make to effective managerial performance. The main goal of the Scotia Airway is to expand its business as international airline. So, it sets some objectives to support this goal. The first objective is that the international flights of the Scotia Airway to use only custom built wide bodied aircraft and would not offer the economy class travel. The second objective of the Scotia Airways has been able to retain the same management teams which were brought to the business in 1996. The third objective is the ambitious programme for expansion over the next 5 years to include long haul destinations. All of these objectives are complied with SMART criteria. SMART means that S – Specific, M- measurable, A – attainable, R – relevant and T- time bound. Scotia Airways retains the same management team form 1996 so that to be retain the working relationships between staff and management team. To retain the management team and to retain the working relationship are relevant to each other. For third objective, it express year particularly, it is measurable because it has term expression. It can be attainable to fly for the long destination. As depicted over, it will probably be international airline. Along these lines, to fly the whole deal destination is significant and to accomplish this target they set 5 years. Thus...
Words: 1216 - Pages: 5
...Managing People & Organisations Unit 1 Learning Outcome 1 Scotia Airways QUESTION 1 With reference to the case study, summarise the relationship between goals, objective and policy and advise the management of Scotia Airways of the contribution each will make to effective managerial performance. Summary Thousands of people travel by air each year from Scotland to Europe and the Far East. Scotia Airways a small private airline based next to Glasgow International Airport, already provide flights to UK and European destinations. Scotia have a goal to provide a business class service using custom built wide body jets at economy prices to customers travelling to Europe and the Far East when licensing is relaxed by European and UK governments. Introduction In 1996 a group of independent business investors launched Scotia Airways, their aim, was to provide scheduled flights, mainly targeted to business and leisure travellers, that gave exceptional value for money coupled with, unparalleled comfort and convenience to its passengers. Scotia Airways initially established themselves in the UK Domestic Market covering flights to Manchester, Birmingham, Bristol and four of London's Airports, but quickly expanded their services to include eight major European City destinations, Paris, Brussels, Madrid, Rome , Lisbon, Copenhagen and Amsterdam. They are now a leading presence in Scotland's main airports with a fleet of five aircraft and a staff of 80 across all departments...
Words: 2672 - Pages: 11
...1. With reference to the case study, summarise the relationship between goals, objectives and policy and advise the management of Scotia Airways of the contribution each will make to effective managerial performance. An objective is a target that a business sets itself. Effective Business objectives can be defined as an acronym SMART. S- Specific objective should state exactly what is to be achieved by the organisation e.g. increased profits. Specific objectives for Scotia Airways are profit maximisation, growth and expand to major European tourist destinations and major business centres in Eastern Europe, the Middle and Far East. M-Measurable objective should be capable of measurement – so that it is possible to determine whether (or how far) it has been achieved. A- Agreed all staff are involved in discussing and agreeing an aim. This company strategy says that they want to work successfully within the regulatory frameworks of the aircraft industry. Senior Management consulted output target with middle and junior managers and staff. R-Realistic the objective should be achieved by the resources available. Scotia Airways has a fleet of five aircraft and management team has opinion that business is enables to be responsive to the demands and challenges of the market. I advise before Scotia Airways setting over five years deadline for the objectives it should have reviewed its resources, employees, competitors and current market to ensure programme for expansion for this time...
Words: 2187 - Pages: 9
...Managing People and Organisations 1. With references to the case study, summarise the relationship between goals, objectives and policy and advice the management of Scotia Airways of the contribution each will make to effective managerial performance. Goals determine the nature of inputs (the employees, management efforts) and outputs (quality of service). Goals also determine the interaction it has with its external environment. It is a future expectation. Goals are generically for an achievement or accomplishment for which certain efforts are put. Objectives are specific targets within the general goal, are time-related to achieve a certain task. The words Goal and Objective are often confused with each other. They both describe things that a person may want to achieve or attain but in relative terms may mean different things. Both are desired outcomes of work done by a person but what sets them apart is the time frame, attributes they are set for and the effect they inflict. Comparison chart | Goal | Objective | Meaning: | The purpose toward which an endeavour is directed. | Something that one's efforts or actions are intended to attain or accomplish; purpose; target. | Action: | Generic action, or better still, an outcome toward which we strive. | Specific action - the objective supports attainment of the associated goal. | Measure: | Goals may not be strictly measurable or tangible. | Must be measurable and tangible. | Time frame: | Longer...
Words: 2414 - Pages: 10
...Introduction: Like most people, we already know that smoking and drug addiction is bad for your health. But we do not know how dangerous smoking and drugs really are. Tobacco contains nicotine, a highly addictive drug that makes it difficult for smokers to kick the habit. Tobacco products also contain many poisonous and harmful substances that cause disease and premature death. Did we know that out of a group of 1000 smokers (age 30), that a full quarter of them (250!) will die of smoking-related illnesses prior to completing middle age, an additional quarter will die prematurely from smoking-related illnesses shortly after retirement age, and another large group will develop debilitating chronic illnesses as a result of their smoking? Most people don't know the odds of getting sick as a result of smoking are really that bad, but when you do the numbers, that is how they come out. People usually take drugs because they want to change something in their lives. Here are some of the reasons young people gave for taking drugs: * To fit in * To escape or relax * To relieve boredom * To seem grown up * To rebel * To experiment They think drugs are a solution. But eventually, the drugs become the problem. The consequences of drug use are always worse than the problem one is trying to solve with them. For many people, truly understanding the very real dangers associated with smoking and drugs becomes the motivating factor that helps them to quit. Although...
Words: 4269 - Pages: 18
...An Internship Report On NBL Foreign Exchange Operations – An overview Presented To The Department of Business Administration IBAIS University In partial fulfillment of the requirement of the degree of BBA In Finance By: Farhan Ahammed ID No. – 0102072411 IBAIS UNIVERSITY Table of Contents |Chapter |Topic |Page Number | |Chapter One |Introduction |2 | |Introduction | | | | |Origin of the Report |2 | | |Objectives of the Report |3 | | | Methodology of the report |3 | | |Scope of the report | 4 | | |Limitations of the report ...
Words: 10839 - Pages: 44
...the mechanisms by which the currency of one country is converted into the currency of another country. Foreign exchange is the means and methods by which rights to wealth in a country's currency are converted into rights to wealth in another country's currency. Foreign exchange department of banks plays significant roles through providing different services for the customers. 1.2 Scope of the Report: As internship is only at the Mercantile Bank Limited, Main Branch, the scope of the study is only limited to this branch. The report covers its overall foreign exchange function. The report covers import, export and remittance activities about MBL. Besides it covers topic such as evolution of banking business, evolution banking business in BD, world economic scenario and Bangladesh economy scenario, background of MBL has also been discussed. 1.3 Methodology of the research work: The study requires a systematic procedure from selection of the topic to final report preparation. To perform the study the data sources are to be identified and collected, they are to be classified, analyzed, interpreted and presented in a systematic manner and key points are to be found out. The overall process of methodology is given in the following page in a form...
Words: 15623 - Pages: 63
...correspondence seeking reparations for musical instruments damaged by United Airlines employees stalemated, Canadian musician Dave Carroll took action online. Utilizing the video-sharing Web site YouTube, Carroll narrated his ordeal went viral generating a torrent of negative YouTube comments about United, commentary from the mainstream media, and more than 3 million views the first week of its launch. United Breaks Guitars embodies the new phenomenon of a social media wildfire in which the rapid proliferation of information through social media causes severe reputational damage to organizations whose crisis communication plans are ill equipped to handle online dilemmas. CO iii PY Using symbolic interactionist theory, this case analysis explores the phenomenon in detail and provides suggestions for how organizations must re-evaluate existing crisis communication plans to respond effectively to an online audience in the billions. RI G H through the lyrics of a music video entitled United Breaks Guitars. Within hours, the video TE D TABLE OF CONTENTS CHAPTER I: INTRODUCTION AND PROBLEM...
Words: 30330 - Pages: 122
...North South University Department of Electrical Engineering & Computer Science ETE 521 Assignment # 3 Name: MD. Rakibul Islam Monshy ID: 1131048556 a) No Ans: Define ILEC: An incumbent local exchange carrier (ILEC) is a local telephone company in the United States that was in existence at the time of the breakup of AT&T into the Regional Bell Operating Companies (RBOCs), also known as the "Baby Bells." The ILEC is the former Bell System or Independent Telephone Company responsible for providing local telephone exchange services in a specified geographic area. GTE was the second largest ILEC after the Bells, but it has since been absorbed into Verizon, a RBOC. ILECs compete with competitive local exchange carriers (CLEC). When referring to the technical communities ILEC is often used just to mean a telephone provider. In Canada, the term ILEC refers to the original telephone companies such as Telus (BC Tel and AGT), SaskTel, Manitoba Telephone Systems (MTS Allstream), Bell Canada Enterprises and Aliant. ILEC, with respect to an area in the United States, is a local exchange carrier (LEC) that: On the date of enactment of the Telecommunications Act of 1996, provided telephone exchange service in such area and on such date of enactment, was deemed to be a member of the exchange carrier association pursuant to the Code of Federal Regulations (C.F.R) Title 47, section 69.601(b).Or is a person or...
Words: 13049 - Pages: 53
...Dictionary of Travel, Tourism and Hospitality By the same author Britain – Workshop or Service Centre to the World? The British Hotel and Catering Industry The Business of Hotels (with H. Ingram) Europeans on Holiday Higher Education and Research in Tourism in Western Europe Historical Development of Tourism (with A.J. Burkart) Holiday Surveys Examined The Management of Tourism (with A.J. Burkart eds) Managing Tourism (ed.) A Manual of Hotel Reception (with J.R.S. Beavis) Paying Guests Profile of the Hotel and Catering Industry (with D.W. Airey) Tourism and Hospitality in the 21st Century (with A. Lockwood eds) Tourism and Productivity Tourism Council of the South Pacific Corporate Plan Tourism Employment in Wales Tourism: Past, Present and Future (with A.J. Burkart) Trends in Tourism: World Experience and England’s Prospects Trends in World Tourism Understanding Tourism Your Manpower (with J. Denton) Dictionary of Travel, Tourism and Hospitality S. Medlik Third edition OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann An imprint of Elsevier Science Linacre House, Jordan Hill, Oxford OX2 8DP 200 Wheeler Road, Burlington MA 01803 First published 1993 Reprinted (with amendments) 1994 Second edition 1996 Third edition 2003 Copyright © 1993, 1996, 2003, S. Medlik. All rights reserved The right of S. Medlik to be identified as the author of this work has been asserted...
Words: 133754 - Pages: 536
...Certificate of The Project Guide This is to certify that the extensive study entitled “Operational Aspect of Foreign Exchange Department of Mercantile Bank Limited” Conducted on behalf of MERCANTILE BANK LIMITED, Branch of Mirpur Prepared in partial accomplishment of the requirement for the award of the degree in Bachelor of Business Administration From Stamford University of Bangladesh Is a record of extensive examine carried out By Md.Rokon Uddin BBA-02405912(24th Batch) Under my supervision & guidance.No part of this report has been submitted for the award of any degree/diploma/fellowship or other similar designation or accolade. Mrs.Rima Parvin Certificate of Approval The Internship Report of Md.Rokon Uddin BBA-02405912(24th Batch) Stamford University of Bangladesh Titled “Operational Aspect of Foreign Exchange Department of Mercantile Bank Limited” Conducted on behalf of MERCANTILE BANK LIMITED,Branch of Mirpur Is approved and is suitable in eminence and figure. Mrs. Rima Parvin Letter of Submission , 2009 Mrs.Rima Parvin Lecturer Department of Business Administration Stamford University, Bangladesh. SUBMISSION OF INTERNSHIP REPORT Dear Madam With immense pleasure...
Words: 17487 - Pages: 70
