Premium Essay


In: Film and Music

Submitted By randiesel774
Words 8260
Pages 34

1. Define human relations and determine why its study is important.
2. Summarize early studies that laid the groundwork for understanding employee motivation.
3. Compare and contrast the human-relations theories of Abraham Maslow and Frederick Herzberg.
4. Investigate various theories of motivation, including Theories X, Y, and Z; equity theory; and expectancy theory.
5. Describe some of the strategies that managers use to motivate employees.
6. Critique a business’s program for motivating its sales force.

Key Terms and Definitions

|behavior modification |Changing behavior and encouraging appropriate actions by relating the consequences of behavior to |
| |behavior itself. |
|classical theory of motivation |A theory that suggests that money is the sole motivator for workers. |
|compressed workweek |A four-day (or shorter) period in which an employee works 40 hours. |
|equity theory |An assumption that how much people are willing to contribute to an organization depends on their |
| |assessment of the fairness, or equity, of the rewards they will receive in exchange. |
|esteem needs |The need for respect—both self-respect and respect from others. |
|expectancy theory |An assumption that motivation depends not only on how much a person wants something but also on how |
| |likely he or she is to get it. |
|flextime |A program that allows...

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