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REASONS WHY COUNSELING SKILLS IS IMPORTANT IN THE CONFLICT RESOLUTION IN KENYA
Counseling is the process that occurs when a client and a counselor set a side time in order to explore difficulties which may include the stressful or emotional feelings of the client. Also in this process there are various steps which enable me counselor to achieve a positive outcome.
When personal conflict leads to frustration and loss of efficiency, counseling may prove to be a helpful antidote. Although few organizations can afford the luxury of having professional counselors on the staff, given some training, managers may be able to perform this function. Nondirective counseling, or "listening with understanding", is little more than being a good listener something every manager should be.
There are also various steps in counseling which the counselor to make his/ her work easier during either training or counseling a certain group of people. In this case a counselor has to connect with whom is going to council either a community, a group of people in either a company, institutions, churches etc, making first contact is very vital and much important since you have to meet the client. The counselor has also to communicate appropriately to the client so as to understand clearly either by asking him/her the questions or taking orally. The counselor also has to establish trust and confidentially in her/his client to avoid sharing the problem with other people.
Counseling relationship
The relationship between a counselor and client is the feelings and attitudes that a client and therapist have towards one another, and the manner in which those feelings and attitudes are expressed. The relationship may be thought of in three parts: transference/counter transference, working alliance, and the real- or personal-relationship.
Transference can be described as the client's distorted

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