Free Essay

Self Checkout

In: Business and Management

Submitted By dunc46
Words 560
Pages 3
Customer Requirements for Self Checkouts

Variable Name | Description | Reference | Citation | Coupon | Coupon Friendly, registers can take manufacture and printed coupons (Reliability) | [1] | | Fast | Customers want to be served quickly (Responsiveness) | [2] | | Convenience | Convenience of self-checkouts customers, don’t have to wait in cashier operated checkout lines (Responsiveness) | [3] | | Payment | Take multiple payment types such as credit cards, WIC, EBT, checks, gift cards, and cash (Reliability) | [4] | | Bagging | Customer can bring and use their own bags from home (Tangibles) | [5] | | Adaptable/flexible | Customers can use their devices to sync with store check-out device and shop faster | [6] | | Customer experience | Freed up employees can work in other areas providing better customer experience | [7] | | User friendly | Friendly IU, that guides the user through | [8] | | Loss prevention | Users have full control over their purchase and is not easily lost | [9] | | Choice | Consumers have a choice between the normal register and self service | [10] | | Bilingual | Customers have a choice of their language preference ( Tangibility) | [11] | | Security | Surveillance, scales, deactivation of items (Reliability) | [12] | | Hearing impaired | Hearing impaired self-checkout (Reliability) | [13] | | Handicap | Wheelchair assessable self-checkouts (Reliability ) | [14] | | Budget | Customers are in better control of their spending budget (Other) | [15] | | Privacy | Customers want control, self-checkouts offer clear benefits: enhanced privacy, as well as the opportunity to verify price and to apply a gentle hand in bagging. | [16] | | Eliminate lines | People don't want to be delayed in anything they view as a chore or errand | [17] | | Help | Customers want to have help available if they need it | [18] | | Audio | Customers want to be able to not only read, but hear instructions | [19] | | Touch Screen | Customers want to use a touch screen function | [20] | |

Similar Documents

Free Essay

Technology and Humans

...Technology: Self-checkout lanes hurting the economy and customer satisfaction During the 1900’s America was recognized as a national powerhouse with a strong economy that offered citizens careers and economic stability. Today, we are fighting unemployment and recovering from an unstable stock market. Although many factors have impacted the economy since then, one factor that goes unnoticed is the growth in technological advancements and how it is directly affecting employment rates and customer satisfaction. Machines used to be basic, and controlled by people, but since technology has progressed machines are now capable of performing jobs solely on their own. Police officers are being replaced by camera lights, cashiers by self-service checkout machines, and operators by automated voice recognition machines. Technology, more specifically self-checkout machines are directly affecting our economy; it’s eliminating jobs and leaves customers feeling unsatisfied. The problem with today’s technology is that it is self-reliant, such as the CHEC software program which runs all IBM self-checkout machines. IBM mentions on their website how it “Offers retailers a totally integrated self-checkout solution that can effectively manage and help lower total cost of ownership (TCO).” They are trying to appeal to managers that the total cost of operations will undeniably decline if you buy their product. Aside from lower total cost of operations these machines have their advantages and......

Words: 1721 - Pages: 7

Free Essay

Self Checkout

...Max Decker Period. 3 Pecha Kucha Script Slide 1 Introduction: In Central Europe lies Austria a landlocked country of about 8.5 million people. Austria's terrain is highly mountainous, preceding within the Alps; only 32% of the country is below 1500 feet. Despite its battle scarred history Austria has much cultural and natural beauty. Through the Federal Constitution of 1920 it became a parliamentary republic. Slide 2 Flag: The flag of Austria has three equal horizontal bands of red, white, and red. According to legend, the flag was invented as a consequence of fighting during the Siege of Acre. A soldiers white surcoat was completely drenched in blood, after a fierce battle. When he removed his belt, the cloth underneath was unscathed by it, revealing the arrangement of red-white-red. Slide 3 Government Federal: Austria is a federal republic state with a parliamentary democracy. The function to pass bills is the Cabinet’s most important constitutional responsibility. The Cabinet passes unanimous resolutions. Decision making is not decided by the majority. The current president of Austria is Heinz Ficher. Slide 4 Crime: Crime in Austria is apprehended by many different Austrian law enforcement organizations. It experiences a little overall crime rate and criminal endeavor is concentrated in the larger urban areas. Austria has a strong legal system, and most corruption cases are dealt with effective judgments. Slide 5 Climate Winter: It is set within a......

Words: 1293 - Pages: 6

Premium Essay

Albertsons Ditches Self-Checkout in Favor of Human Contact

...ditches self-checkout in favor of human contact 1. The presence of self-service checkout lanes and or service employees are part of the physical surroundings in Albertson’s store atmosphere, or environment. a) Using the Typology of Service Environments in Fig. 13-2, describe where Albertsons would be positioned within the grid. A typical shopping trip to Albertsons is relatively short in duration and may serve both utilitarian and hedonic motives. Consumers require food, but they may also enjoy the shopping experience and the feelings they associate with the service. Thus, the average Albertson’s shopping trip is most likely in the top row, center cell of the typology. b) Does having more human contact and fewer self-checkout lanes influence Albertsons’ position? Having more human contact could satisfy social needs and influence customers’ behavior by transforming the service environment into a social surrounding. Therefore, this increased social aspect may lead to more hedonic, social motives being satisfied. Albertsons’ with more human contact may shift their position on the typology to the right (toward the hedonic end of the spectrum). 2. Chapter 17 discusses the relationship between involvement, sales personnel, and the likelihood of self-service. Cashiers are a basic form of sales personnel. Describe Albertsons service environment in terms of involvement and the appropriateness of sales personnel versus self-service. According to the text,......

Words: 628 - Pages: 3

Premium Essay

Albertson S Ditches Self-Checkout in Favour of Human Contact

...17 Purchasing Process and Outlet Selection Customer satisfaction is affordable and profitable because the customer becomes your salesman forever. The selection of outlet is given due importance by the customer. The reader must understand: • The importance and dimensions of the outlet • Customer characteristics and risks involved • Influences altering brand choice • Store atmospherics CHAPTER 17 Purchasing Process and Outlet Selection 17.1 Introduction As the number of products and brands are increasing in the market, so are the retail outlets, and it becomes very confusing for the customer to choose the retail stores. The selecting of a retail store also involves almost the same process as selecting a brand. A retail outlet relates to a service or a product which caters to the consumer. The retail trade occurs from the stores, but it also occurs from catalogues, direct mail via print media, television and radio. Retailing is also done in weekly markets which are put up in different areas of a city on different days. It is also done from consumer to consumer, by means of various media. It has become very challenging and exciting, both for consumers and marketeers. The consumer may give first preference to the store or the product or, he may give equal importance to both. Sometimes, one prefers a store first, where he can get friendly and logical advice to buy the product, and prefers to buy a product/brand of second priority, if he is assured of......

Words: 2881 - Pages: 12

Premium Essay

Images of Beauty

...Psychology 10 October 2, 2013 Rough Draft #1 Adolescence is a time of both delicate concern about social acceptance as well as self-conscious obsession with self-image and identity.  Becoming more aware of society's selective standards, many youngsters look to the media for guiding on the "ideal" way to look and act. Teenagers have more access to images from the media that sponsor a growing acceptance of makeup, fragrances and unnatural beauty, their self-esteems becomes dependent on an unnatural and constructed thought of beauty. The images promoted and portrayed in the media, can be harmful and have dangerous impacts on the lives' of many individuals. The images revealed and published by the media harmful effects begin the minute they start being used for entertainment and sale purposes; however, it doesn't stop there, the images can also be demeaning the self-esteems of individuals as well as creating unhealthy habits that teenagers find the need to follow. Everyday more ads are being released whether it's for a newly engineered face wash or the season's latest sweater. Quickly as soon as the item is advertised, teenagers run to the nearest shopping malls to get their hands on the "Oh, So GREAT" invention, without realizing the price worth of the item. Therefore, now the happy teen picks out the item and gets to the checkout stand, later to discover that the item is $150. At that point, the teen has two options, shoplifting or charging the credit card.......

Words: 970 - Pages: 4

Premium Essay

The Affects of Media on Young Girls Self-Esteem

...The affects of media on young girls self esteem and body issues Courtney Rasmussen College This research is being submitted on February 23, 2011, for E150 Success strategies course at Rasmussen College by Courtney The extreme amount of pressure to look a certain way is becoming increasingly hard on young girls. With movies and print showing more skin and adult situations intended for pre-teens and teens alike. Sexuality is also being aimed at a younger audience now days, leaving most of them having a hard time just being themselves. Because of the amount of pressure put on young girls by the media, staggering amounts of adolescent girls have low self esteem and are facing body issues. Media has put a great deal of emphasis on looks for some time now, however the average body size is not correctly displayed in magazines, commercials or movies.“The average American woman is 5'4", weighs 140 lbs, and wears a size 14 dress.  The "ideal" woman portrayed by models, Miss America, Barbie dolls, and screen actresses is 5'7", weighs 100 lbs, and wears a size 8” (Lacey,n.d.). How is this affecting our up and coming teenage girls? The characters intended for the younger generation in movies are ultimately played by very sensual women in their twenties. Most of the popular movies today, the leading roles are not played by teens, but are aimed at them. How can you compare the body of a twenty something actress to that of a still developing teenager? The media places unfair...

Words: 843 - Pages: 4

Premium Essay

Retail Marketing and Distribution

...The role of self-service technology within service retailing Since the beginning of time, commerce and trading has been at the center of society. As a vital part in the societal mechanism, commerce has evolved along with it. If in the beginning commerce involved an exchange between two people acting as the two parties, nowadays, in the era of technology, goods and services can be bought (or exchanged) without the physical existence of the seller. This is how e-commerce has begun, through the aid of self-service technology. According to Gable (1985), technology nowadays is changing rapidly. Retailing today is part of an era where top of the line technology is available for all and is developing fast, where companies make billions of dollars annually. The challenges in the retail section have never been greater. Consumption is increasing, despite the current situation of the economy worldwide. Expectations are rising and new market channels bring around new opportunities for retailers. However, with new opportunities comes a higher completion as well. A self-service technology is an object which allows every customer to interact with a self service software that puts the control into the hands of the customer. And there is no better example for this than the e-commerce mentioned above. The freedom to choose when, where, what, at what price to buy goods or services (think about planning your vacation and using the internet to make airplane, hotel or certain monument......

Words: 2929 - Pages: 12

Premium Essay

Redbox Analysis

....46-48 Appendix II………………………………………………………………….…49-55 References………………………………………………………………………56-57 Will Haven, Lucy Ross, Jessica Stephens, Lauren West & Bonnie Willard Redbox is leading the way in the premier industry of DVD rental kiosks. With Coinstar as its established parent company, redbox is currently surpassing its competitors with its number of self-service kiosks. Redbox’s growing popularity is facilitated by its physical distribution, which places the kiosk in high traffic locations such as WalMart, Kroger, McDonalds and Walgreens. Due to redbox’s standing as the progressive option for DVD rental, its decision to target the 18-24 year old demographic was evident. This demographic embodies the idea of innovation, experimentation, and dependency on technology, all of which are imperative to transform an introductory product into a nationwide brand. The following report provides secondary and primary research in order to construct an accurate glimpse of redbox and its emergent status within the 18-24 year old target market of the DVD rental industry. This report includes the description and results of eighty self-administered surveys completed by samples of the target market. Based on an analysis of these results, the report concludes with recommendations designed to assist redbox in more effectively reaching its 18-24 year old target market. 1|Page Industry Size: Revenue & Product...

Words: 15200 - Pages: 61

Premium Essay

Attribution Model In Consumer Behavior

...This paper presents the concept and prototype of a gamified smartphone application for enhancing the checkout process at supermarket cash desks. The application realizes a self-service system applied within a laboratory experiment conducted with 65 participants. A comparison to the traditional process shows a significant increase in customer motivation and user experience. As its primary aspect, the study investigates the impact of personality traits on the users’ evaluation of the gamified service. The surveyed personality traits include computer-related causal attributions, trust, and technology readiness. Attributions can be understood as individuals’ causal explanations for events influencing their emotions, motivation, and behavior. Results...

Words: 1288 - Pages: 6

Premium Essay

Paradigm Shift

...Paradigm Shift Joshua Hall GS1140 Cheri Meadowlark Nothing is more troublesome than coming home after a long day’s work only to realize you have to make a trip to the grocery store. Crowded isles, long checkout lines, and the inability to find some items make even the smallest of grocery list a daunting task. New technology seeks to improve the consumer shopping experience making it as easy as walking in and walking out. Grocery stores date back as early as the 14th century when only bulk dry goods were sold. Shopping list were handed to a grocer behind the counter who would pick and package your items for you. That all changed in 1916 when a paradigm shift in the grocery store science occurred. Clarence Saunders opened the first Piggly Wiggly in Memphis Tennessee. This was the first self-service grocery store that allowed consumers to pick their own items and then be checked out. A lot of things have changed since the first Piggly Wiggly and the grocery store is growing more convenient every day. The grocery store of today has many modern conveniences such as digital coupons, customer loyalty cards, and even self-checkout. Many grocery stores today offer pre prepared meals for more convenience. Stores often utilize the one stop shopping mentality offering a wide variety of items from greeting cards and flowers to movies and clothing. The development of store brand goods has also helped consumers save money; in fact it is estimated to save......

Words: 613 - Pages: 3

Premium Essay

Grocery Store Analysis

...the aisles, I found myself feeling as though I am stuck in five o’clock traffic on the highway. The aisles in the store seem narrow and on busy days they are packed so tight you cannot get through them. With the list I had it took me approximately one hour to get through shopping, and that does not include the checking out process. Overall I think a change to the width of the aisles would help the congestion throughout the store to help get people in and out. The second issue I found on my trip to Wal-Mart was the checkout lines on a Saturday morning are awful. The store has approximately 20 checkout lanes plus the self-checkout lanes, but only a handful of lanes are opened. The store knows that Saturday mornings are their busiest days but they still only open up five checkout lanes. I believe I stood in line for about fifteen minutes before it was my turn and then another five minutes to check me out so in all I stood in a checkout line for twenty minutes before I was able to end my misery and get out of the store with...

Words: 1071 - Pages: 5

Premium Essay

Australia Supermarket

...Assessment 2: Mini Case Analysis Introduction The Supermarkets and Grocery Stores industry in Australia is under fierce competition, and the industry revenue is expected to grow at an annualized 2.2% in the next few years, to reach $98.1 billion (IBIS 2016). A growing number of discounters have infiltrated the industry, such as ALDI, which has forced two dominated companies, Woolworths and Coles, to lower prices and increase the number of private-label products (IBIS 2016). Malaysia hypermarket retail chain Giant is also eyeing the Australian market. Given the business context in Australia, political, economic and technological are the most relevant macro environmental factors that Giant should consider. Political factor The export tariff is an important issue in trading as Australia was Malaysia’s 10th largest export destination, accounting for 3.6 percent of Malaysia’s exports (Department of the Prime Minister and Cabinet 2012). The Malaysia-Australia Free Trade Agreement (MAFTA), was signed in May 2012 and came into force on 1 January 2013, provided a high level of market access liberalization for goods into the Australian market (Department of the Prime Minister and Cabinet 2012). The implement of MAFTA is likely to lower the cost of Malaysian products, enhance the relationship between trading partners and create investment opportunities and jobs in Australia market. Furthermore, according to the report of the Economist Intelligence Unit, Australia achieved one of......

Words: 1178 - Pages: 5

Premium Essay

Tesco Quits Usa Market

...Tesco powered into the U.S. with the idea that it could revolutionize shopping for Americans with smaller stores of roughly 10,000 square feet, about one-fifth the size of a standard supermarket. Fresh & Easy largely failed to capture the imagination of American consumers unaccustomed to British-style ready meals and self-service cash registers. Many of Tesco's ideas—which propelled the chain to incredible success in Britain—were lost in translation. For example, the stores featured a huge portion of Fresh & Easy own-brand products, even though American shoppers are far more brand-conscious than their British counterparts. The shops also opened in cities where people drive, meaning the journey to a larger supermarket—with all the national brands and a wider selection—was in many cases only a few extra minutes down the road. She said Fresh & Easy stores are "too clinical," with too much automation, for American tastes. "They didn't have a very clear proposition," she said. "Are they a convenience store? Are they a discount store? Even without the economic turmoil, the gamble would have been a dangerous one. The U.S. grocery category is saturated with longstanding, homegrown names such as Wal-Mart, Costco, Whole Foods and Trader Joe’s. Though some shoppers liked the concept of meals that were ready to eat with minimal preparation, there simply weren't enough buyers. In the American west, most shoppers drive to supermarkets — sometimes just once a week — and......

Words: 689 - Pages: 3

Free Essay

Loss Prevention and Risk Management

...concern either, given high-profile attacks like card skimming and data theft through wireless networks. Point of sale Cash, cards, inventory and customer data intersect at the point of sale. Card skimming, under-ringing, and sleight-of-hand are a few points of sale security issues that I would identify and eliminate first. Point of sale issues are not just committed by a bad employee. We need to take in consideration the self-checkouts as well. Sleight of hand on certain small items cannot always be stopped. We should ensure all the self checkout counters have all of the proper security such as video scanning, (explained… video camera that views the items as they are slid across the self checkout counter.) Placing the monitor for the self checkout counters on the associates help stand located near the self check out section. This will allow security to act fast on merchandise that is not scanned. We should also ensure that the baggage weight scales as well as any other security tools located in this area are also working properly. Employee ran checkout counters should also be equipped with video scanning as well as a camera set on each cash drawer in order to monitor its usage. RDIF tags should be used to monitor the movement of high value goods. These tags can only be de activated by dragging it across a magnetic pad located on the registers. Demonstrating consistent...

Words: 959 - Pages: 4

Free Essay


...Technology and Human Interaction Nowadays, the advanced technology seems to be distressing the meaningfulness of interactions we have with others, disconnecting us from the world around us, and leading to an imminent sense of isolation in today’s society. Instead of spending time in person with friends, we just call, text or instant message them. Somehow, change is a deviation from normal activities which is intended to improve our lives or make our lives much better. We experience changes every day of our lives, at home, at school, at work, even in the family. It is our reaction to change that defines us. These advanced technologies have significantly changed human interactions and the rate of technological change has been accelerated days by days. For instance, the introduction of ATMs has made it very possible to withdraw money at anytime of the day. In Early days, we had to make a trip to the bank every time we wanted their bank balance, deposit funds (or) withdraw money, but these days all these can be done in an ATM anytime we want. We do not need to worry about the bank being closed regardless of weekends (or) holidays. Also, it has become easy to advertise through the internet and thereby promoting the business in a faster way. While there has been a great interaction between ATM machines and banking customers in the modern days, there are also disadvantages of using ATM machines instead of dealing with the banking tellers in person. The most important......

Words: 754 - Pages: 4