Free Essay

Self Checkout

In: Business and Management

Submitted By dunc46
Words 560
Pages 3
Customer Requirements for Self Checkouts

Variable Name | Description | Reference | Citation | Coupon | Coupon Friendly, registers can take manufacture and printed coupons (Reliability) | [1] | http://www.marketplace.org/topics/life/commentary/why-self-checkout-lanes-dont-work | Fast | Customers want to be served quickly (Responsiveness) | [2] | http://blog.syracuse.com/storefront/2012/11/walmart_gets_cozy_again_with_s.html | Convenience | Convenience of self-checkouts customers, don’t have to wait in cashier operated checkout lines (Responsiveness) | [3] | http://www.retailcustomerexperience.com/article/203013/Convenience-is-key-in-Walmart-s-plans-to-deploy-more-NCR-self-checkouts | Payment | Take multiple payment types such as credit cards, WIC, EBT, checks, gift cards, and cash (Reliability) | [4] | http://www.outsidethebeltway.com/supermarket-self-checkouts-being-replaced-with-people/ | Bagging | Customer can bring and use their own bags from home (Tangibles) | [5] | http://www.thekitchn.com/supermarket-survival-tips-for-131917 | Adaptable/flexible | Customers can use their devices to sync with store check-out device and shop faster | [6] | http://gothamist.com/2011/04/25/supermarket_self-checkout_yep_there.phphttp://www.nbcnews.com/id/43729757/ns/business-retail/t/welcome-valued-customer-more-self-checkouts/#.URIXs2dxlGo | Customer experience | Freed up employees can work in other areas providing better customer experience | [7] | http://www.nbcnews.com/id/43729757/ns/business-retail/t/welcome-valued-customer-more-self-checkouts/#.URIXs2dxlGo | User friendly | Friendly IU, that guides the user through | [8] | http://retailingtoday.com/article/ncr-self-checkout-system-good-design | Loss prevention | Users have full control over their purchase and is not easily lost | [9] | http://www.panostonconfig.com/catalogs/PanOston_G_Self_Checkout_To_Launch.pdf | Choice | Consumers have a choice between the normal register and self service | [10] | http://www.panostonconfig.com/catalogs/PanOston_G_Self_Checkout_To_Launch.pdf | Bilingual | Customers have a choice of their language preference ( Tangibility) | [11] | http://www.ecrsoft.com/solutions/frontstore_and_customerexp/self_check/pdf/quickcheck_brochure.pdf | Security | Surveillance, scales, deactivation of items (Reliability) | [12] | http://www.ecrsoft.com/solutions/frontstore_and_customerexp/self_check/pdf/quickcheck_brochure.pdf | Hearing impaired | Hearing impaired self-checkout (Reliability) | [13] | http://www.selfserviceworld.com/article/161144/Pan-Oston-releases-kits-to-make-self-checkouts-hearing-impaired-friendly | Handicap | Wheelchair assessable self-checkouts (Reliability ) | [14] | http://sanfrancisco.cbslocal.com/2012/07/25/walmart-sued-in-sf-court-over-wheelchair-access-to-self-checkout/ | Budget | Customers are in better control of their spending budget (Other) | [15] | http://web.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=fcbbdbba-0e2b-4f01-94b2-24722c9f91a9%40sessionmgr12&vid=2&hid=20 | Privacy | Customers want control, self-checkouts offer clear benefits: enhanced privacy, as well as the opportunity to verify price and to apply a gentle hand in bagging. | [16] | http://web.ebscohost.com/ehost/detail?sid=db154bde-dca4-4c62-b72c-2a0d308310a3%40sessionmgr13&vid=1&hid=20&bdata=#db=aph&AN=4571119 | Eliminate lines | People don't want to be delayed in anything they view as a chore or errand | [17] | http://web.ebscohost.com/ehost/detail?sid=9536f2e3-8944-430b-ad71-f72a101b5ed8%40sessionmgr13&vid=1&hid=20&bdata=#db=aph&AN=63534378 | Help | Customers want to have help available if they need it | [18] | http://www.wbur.org/2012/12/22/self-checkout-theft | Audio | Customers want to be able to not only read, but hear instructions | [19] | http://www.fooddigital.com/hotels_restaurants/self-service-checkouts-pros-and-cons | Touch Screen | Customers want to use a touch screen function | [20] | http://www.fooddigital.com/hotels_restaurants/self-service-checkouts-pros-and-cons |

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