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Sensitive Projects

In: Business and Management

Submitted By fredocqq
Words 3837
Pages 16
Sensitive Project

(Problem Resolution Process for AfriOne Limited)

Executive Summary

Established in 1994, AfriOne Limited is headquartered in Jos, Nigeria. The company is mainly engaged in R&D, marketing of telecommunications equipment, providing Internet Protocol (IP) domain related services spanning through IT consultancy, wireless internet delivery, and Voice over IP range of services.

AfriOne is now a renowned company in Nigeria’s telecommunication market and is quickly evolving into a key participant in the West African market. AfriOne has 385 employees located at 36 branch offices and six regional offices.

Already one of the most successful private companies in Nigeria, AfriOne has a vision of becoming a globally competitive enterprise. To enable expansion and support its fast-growing business so that issues could be escalated, assigned, tracked and resolved in a timely manner, AfriOne decided to implement a “Problem Resolution Process (PRP)” in line with the Lean Enterprise - A business system for organizing and managing product development, operations, suppliers, and customer relations.

Problem Resolution Process (PRP) – a process with the intent of providing a mechanism for organising, maintaining, and tracking the resolution of problems that cannot be resolved at the “individual” level in an organisation is being considered as the sensitive project discussed in this report.

It is supposed that the project manager inherited the existing PRP project approximately at 25% complete in terms of time.

The high administrative overhead costs, conflict of authority, compromise to project quality and the fast rate of change on the PRP project’s external environment rendered the existing transactional structures (Matrix) inadequate.

In order to address these issues, we proposed the Network organisation structure so that project players will

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