...The double album can mean a number of things for an artist. For the Wu-Tang Clan and Michael Jackson, it led to exponential career declines. For Biggie and Tupac, it led to grisly deaths. Jay-Z has chosen his own route: The Blueprint 2: The Gift & The Curse lobbies for a position on top of the commercial hip-hop market. On his mid-to-late 90s Volume trilogy, Jay had steadily lost track of his confident street corner philosophy, but a series of battles led him to re-evaluate his career, resulting in the landmark album of his career: the prequel to this two-disc blowout was an inarguable masterwork of beautiful soul-struck production and serrated bling 'n' sting street rhymes sharp enough to eclipse even the heralded, barbs on 1996's world-memorized classic Reasonable Doubt. There's no deep concept or surrounding purpose behind this record: it's just pure confidence. Jay weaves his way through every imaginable style and flavor with unyielding expertise-- from the natural repetition of "A Dream" to the extreme assonance of "The Bounce" to the classic cocky confidence of "2 Many Hoes"-- driving home clear evidence that his top-tier emcee ranking is deserved, and that few could be as entitled. He's straight showing off on "Hovi Baby": somehow flowing effortlessly over Just Blaze's ridiculous 5/4 future-cop production, Jay's lyrics sound as if they were made on the will of God, with himself as the conduit and his voice as the fluid, talking about "chasin' the hi-hat all over the...
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...Samuel Nussbaum Ms. Horowitz March Current Event February 25, 2017 Source: Tayag, Yasmin. "Science: Kanye West Isn't Indecisive, He's Just Emotionally Complex." Inverse. Inverse, 15 Feb. 2017. Web. 25 Mar. 2017. Relative Location: 2,690.6 Miles Northwest of Boca Raton, Florida. Place: This event took place in Los Angeles, California. 5 Star Details: 1. Who- Kanye West. 2. What- The emotions of Kanye West and his indecisive actions. 3. When- February 14th-15th, after the launch of The Life of Pablo. 4. Where- Near Los Angeles, California. 5. Why/How- Analyzing published studies and “Tweets”. Summary: Between the 14th and 15th of February in Los Angeles, the “Indecisive” actions of Kanye West were analyzed and proved to just be emotional...
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...perspective legacy IS problems are well documented * Legacy IT was never planned coherently and was designed for specific needs in specific times with no integration * Main consideration: memory optimization and processing speed * Impact upon the structure of systems, increasing maintenance problems 2. The rationale for ERP software adoption and its customization * ERP offers some benefits * Even in the light of the benefits of implementing ERP software, some organizations still choose to customize. In this paper, customization is meant to describe changes or additions to the functionality available in the standard ERP software. It does not refer to the switching on and off of functionality that is part of the blueprint of the software, sometimes referred to as software configuration. It is possible to argue that organizations may be recreating the problematic legacy conditions the ERP software was implemented to resolve * Users may have to change procedures in order to work with the package, programs in the package may need to be changed to meet unique requirements, and that users become dependent upon the package vendor for...
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...CRUISE PORT CRUISE PORT Control of the alarm system & make announcement Control of the alarm system & make announcement Cruise Ship Property Management System (SPMS) Cruise Ship Property Management System (SPMS) Metal detector process Metal detector process Reservation & Check – in System Reservation & Check – in System Cruise Ship Property Management System (SPMS) Cruise Ship Property Management System (SPMS) Support Processes Support Processes Physical Evidence Physical Evidence Customer Customer Customer’s check out and settle payment Customer’s check out and settle payment Check in Check in Customer attend the lecture about the facilities & safety drill Customer attend the lecture about the facilities & safety drill -Arrived at the port -Present passports -Take their luggage with tags to the designated drop off area -Arrived at the port -Present passports -Take their luggage with tags to the designated drop off area Make reservation & check - in Make reservation & check - in Accommodating customer’s questions Accommodating customer’s questions Crews introduce the facilities & demonstrate the proper procedures of how to escape when accident take place Crews introduce the facilities & demonstrate the proper procedures of how to escape when accident take place -Check their boarding pass -Escort the guests to their designated room in cruise ship and greet them von voyage -Check their boarding...
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...MKT 412 Service Audit Guideline Report Submission: 22nd March 2016 from 11:00 to 1:00pm in NAC 708 The term paper is designed to test your application of services marketing theory to a real life service scenario. You are assigned to work on a selected organization and are supposed to perform a Service Audit and to make a report including the following contents * Company overview Guiding Questions for Your Service Audit. The particular questions listed are to give some ideas about what aspects to select to describe in your organization's environment. You will probably not be able to answer all of the questions asked -- the questions are intended to stimulate your thinking. Do the best you can and be creative about how you might find information (other than, or in addition to, asking a manager or other employee directly). * Environment: What kind of an organization is it (e.g., profit or non-profit, library (specify type), government agency, corporation, independent business, etc.)? Is it part of a larger organization; if so, how would you characterize the larger organization? Are conditions surrounding your organization relatively stable or changing? If the latter, how fast are things changing? How does it affect the organization? Is your organization strongly impacted by technology, by shifts in the economy, by leadership changes? How politically sensitive is it? Does it have partners or other organizations with whom it is closely aligned? * * Customers:...
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...[TAXI SERVICE INDUSTRY ANALYSIS] Service Industry Analysis Services Marketing / Bachelor of Business 2 SERVICE INDUSTRY ANALYSIS: INDIVIDUAL ASSIGNMENT TAXI SERVICE INDUSTRY ANALYSIS PREPARED BY: MIZNA ADAM SERVICES MARKETING (323) BACHELOR OF BUSINESS FACULTY OF MANAGEMENT & COMPUTING MALDIVES COLLEGE OF HIGHER EDUCATION Mizna Adam Service Industry Analysis Services Marketing / Bachelor of Business 3 Acknowledgement First and foremost I would like to thank all the taxi center owners and Mr. Ahmed Nazeer, Director of Ministry of Transport and Civil Aviation, for their contribution in completion of this report. Secondly I acknowledge the assistance provided by Mr. Hussain Husham, Managing Director of Brothers Motor Company, in arranging appointments with the taxi owners for the completion of this assignment. I also acknowledge the invaluable guidance provided by the lecturer, Ms. Zakkiyaa Moosa. I am also grateful for my colleagues Ms. Maliya Kurik Riza, Ms. Waseema Abdulla in the Bachelors Program for their valuable support and contribution in collecting the relevant information for the compiling the report. The constructive comments provided by each individual motivated me to improve my work. Mizna Adam Service Industry Analysis Services Marketing / Bachelor of Business 4 Executive Summary This report analyses the performance of taxi service industry of the Maldives. Taxi service is an important mode of transport in Maldives. However...
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...DETAILS OF ASSIGNMENT | | STUDENT NAMES: | IDS: | Christopher BroadDiana EliasRob FullerHai Nguyen Dai Tran | 6536654710265871017597199465 | UNIT CODE * NAME | MAR 260 Services Marketing | ASSESSMENT TITLE | Assignment Two – Services Marketing Plan | TUTOR’S NAME: | Sergio Gherdovich | DATE OF SUBMISSION: | 20th Feb2011 | | | DECLARATION | | I declare that (the first four boxes must be completed for the assignment to be accepted): This assignment does not contain any material that has previously been submitted for assessment at this or any other university. This is an original piece of work and no part has been completed by any other student than those signed below. I have read and understood the avoiding plagiarism guidelines at http://www.swinburne.edu.au/ltas/plagiarism/students.htm and no part of this work has been copied or paraphrased fromany other source except where this has been clearly acknowledged in the body of the assignment and included in the reference list.I have retained a copy of this assignment in the event of it becoming lost or damaged.□ (optional) I agree to a copy of the assignment being retained as an exemplar for future students (subject to identifying details being removed). | Student acknowledgement (each member of the group must agree to the above before including their typed name below): | Date: | Christopher BroadDiana EliasRobert FullerHai Nguyen Dai Tran | 20th February 2011 | | DETAILS OF FEEDBACK | | | Office Use Only |...
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...analysing the service encounter in video 2, making use of one or more of the blueprinting modelling techniques. The models used in this report are servquals and service blueprinting. In a challenging and highly competitive market in which service industries proliferate, service quality is of paramount importance and essentially encompasses the differences between service expectations and performance (Cronin & Taylor, 1992). Today businesses provide a high standard of service that is in keeping with customer expectations and at the same time remain economically viable. As such, levels of customer service and economic competitiveness can be seen as being inextricably linked (Grönroos, 1993). In order to maintain or improve levels of service quality, companies must constantly seek to improve operational processes and rapidly identify areas or issues which may detract from or degrade expected levels of service. In addition, it is also vital that the company establish standards and criteria by which service levels can be measured and compared and customer satisfaction assessed and quantified. Customer service can and should be seen as a multi-faceted aspect of business and embraces a range of diverse issues and points. Chief among these are questions of access, security, credibility, reliability, courtesy and competence, all of which have a bearing on the perception of the quality of the service delivered (Grönroos, 1988). Service blueprint Introduced...
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...2: the Service Design and Standards Gap by Valentin Kainz Folie 2: For delivering quality service, accurate perceptions of customers’ expectation are necessary, but not sufficient Another pre-requisite is the presence of service designs and performance standards that reflect those accurate perceptions Frequently the service firms experience difficulty in translating customer expectations into service quality specifications that employees can understand and execute Folie 3: The difference between company’s understanding of customers’ expectation and development of customer driven service designs and standards -> The service specifications defined do not meet management’s perceptions of customer expectations Folie 4: Customer driven standards are different from the conventional performance standards that companies establish for service in that they are based on pivotal customer requirements that are visible to and measured by customers These are operation standards set to correspond to customer expectation and priorities rather than to company’s concern such as productivity or efficiency Folie 5: People responsible for setting standards (management) believe customer expectations are unreasonable or unrealistic. Keyfactors leading to it: -Not selecting the right service designs and standards Translation of perceptions into service quality specifications: -poor service design : Unsystematic new service development process, vague, undefined service designs...
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...100 Yen Sushi House Qiyang Huangfu * Prepare a service blueprint for the 100 Yen Sushi House operation. * What features differentiate 100 Yen Sushi House and how do they create a competitive advantage? Comparing with ordinary sushi restaurants, which give customers menu and take food order, 100 Yen Sushi House has a conveyor belt going around the ellipsoid service area and thus make the customers pick sushi by themselves. Of course, the price per plate is always 100 Yen. In order to keep the same price per plate, 100 Yen Sushi House carefully control the amount of sushi in different type each plate. Secondly, the owner of 100 Yen Sushi House usually has a super ordinate organizational purpose such as customer service, a contribution to society, or the wellbeing of the community. Furthermore, the organizational purpose is achieved through a long-term effort by all the members of the organization, who are considered ‘family.’ Thirdly, by gathering and measuring the demon information, the owner can predict the exact amount of each type of sushi and plates needed everyday. In addition, the owner will combine the demand information with appropriate ‘just-in- time’ and quality control systems. Further more, the layout of 100 Yen Sushi House is unique. It features an ellipsoid-shaped serving area in the middle of the room, where inside three or four cooks were busily preparing sushi. Perhaps 30 stools surrounded the serving are. Workers and their equipment are positioned...
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...| MKT5709 Service Marketing | Assignment 2 | Customer Satisfaction: A major challenge for marketing managers | | | | Student Name: Jui-Kang Yu (Bill) Student Number: 10133163 Lecture: Gleen Swift Submit date: 09/10/2011 Abstract Service sector is playing a leading position in the global market these days. It gradually becomes a core factor which needs to be considered while doing businesses. Customers also begin focusing more on service rather than the product itself when they go shopping. Most of the time, some businesses are more successful than others because they know that offering good quality of goods is no longer the issue which has to be taken into consideration. The reason is because it is the most basic thing which all organisations have to accomplish. Instead, providing premium services to customers has become the main issue which everyone is struggling with. This situation compels marketing managers to come up with better ideas to do promotion and build good relationship with customers. The purpose of this article is to aids all marketing managers to know the ways of satisfying consumers by employing some useful concepts and models. Researches will be conducting by collecting secondary data from books and journal articles. Topics such as the basic concepts of service and its characteristics, consumer behaviors, service models to monitor service quality, and service recovery will be discussed in the article. The results prove that those models...
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...[pic] [pic] Concepts in Product Design : □ Research & Development □ Reverse Engineering □ Computer Aided Design (CAD) □ Manufacturability □ Robust Design □ Modular Design □ Standardization □ Concurrent Engineering □ Product Life Cycle Concepts in Process Design : □ Types of Processes 1. Continuous Process 2. Semi-continuous (Repetitive/Assembly) Process 3. Intermittent Process a. Batch Process b. Job Shop 4. Projects Process Innovations : Various process innovations, which have changed our life-style: □ Worldwide search and free connectivity of individuals through net surfing. □ ATM = Automated Teller Machine = Any Time Money = All Time Banking □ Customer’s token number display-boards on cash-counters. □ Net-banking & Share-trading through net. □ Issue of Insurance policy through net. □ Auctions, Biddings & Purchases through Credit-cards. □ Laptops & Pen-drives to carry & transfer information. □ Issue of any destination ticket from any railway station & window & Issue of reservation tickets through internet from home with availability of reservation & location details of trains & flights. □ Verification of Insurance cover by police during road checking, to confirm the current policy of the vehicle through SMS to IRDA controlled Global server. □ Use of escalators in Malls, to facilitate free movement...
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...demand and scarce hospital space, Dr. Shouldice decided to open up his own hospital specializing in his unique hernia repair method. At the Shouldice hospital, only external types of hernias were performed creating a facility that offers expertise and specialization in their service. There are numerous characteristics of the Shouldice hospital that differ from most other hospitals. The most significant difference is the performance of a single operation and nothing else. This helps provide customers were assurance that they are being taken care of by knowledgeable professionals who have performed hundreds of similar operations. Not only were they getting a quality service, but a speedy recovery time helped to add value to their experience. In addition to the surgery received, the entire experience of a quick check in, a comfortable atmosphere, an opportunity to create relationships, well prepared meals, and the freedom to move around are all services which help to differentiate themselves from your typical hospital. This helps to relieve stress and anxiety many people have when getting a surgical procedure done. In this sense, the customers themselves were influencing the service delivery which affects service quality and their own satisfaction as well as other patients around them. If an atmosphere is created where patients are not worried about their operation, this emotion can transfer to new patients enhancing their experience. Since the process is focused on a particular market...
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...Services are products that are intangible and that are exchanged directly from producer to customer without ownership rights. Or Services are acts, efforts or performances exchanged from producer to user without ownership rights (Solomon, et, al. 2009). Services can be tricky to sell and the marketing approach for them is much different than the approach for products. Some companies offer both products and services and must use a mixture of styles; for example, a store which sells computers also tends to offer services such as helping people select computers and providing computer repair. Such a store must market both its products and the supporting services it offers to appeal to customers. When people market services, the goal is not to get customers to buy a product, but to get people to do business with a particular company, often in a specific location. For example, a restaurant offers a service: It provides food to customers, both on-site and in to-go form in many cases. When the restaurant markets itself, it must convince people that it is preferable to other restaurants and that its facility is worth the trip. As with the marketing of products, the marketing of services covers issues like what is being offered, what the price point is, how it compares to similar things, and why people should choose that particular iteration over other options. With services, which are often intangible in nature, consumers must also be convinced through services marketing that the...
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...Amazon has become one of if not the largest search engine of its kind on the internet [Capitalize "Internet" as the worldwide communication network] . A service provider of many services Amazon has the integrity and the ability to be the best. Amazon is well known for its accomplishment’s many have attempted but only a few have duplicated. With other websites like Google and YouTube, competition has stirred up web wars through customer attraction. This paper will dig deeper into the ongoing competition as well as the strategy that Amazon has taken putting themselves in the position Amazon, is it in today? [Writing suggestion: Unless in a quote or a title, avoid rhetorical questions in academic writing. A good idea is to provide answers, not questions] Everyone has the option to go with any website they choose while choosing the services they expect. Reasons along with examples are described [The passive voice is a form of "be" (are) and a participle (described). Over-use of the passive voice can make paragraphs officious and tedious to read. Prefer the active voice. For example, passive voice = The paper was completed on time. Active voice = the student completed the paper on time. See Center for Writing Excellence > Tutorials & Guides > Grammar & Writing Guides > Active & passive voice] and investigated within. The Evolution of Amazon There is fierce competition between different online retailers available. One of the largest being [Doctoral rule (but good...
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