...Performance Contract on Public Service Delivery in Kenya: Study of Registration of Persons Kericho District 1. Thomas Gekonde School of Law Mount Kenya University, P.O Box 2591, Eldoret-Kenya Tel: +254 721 206 387, Email: t.gekonde@yahoo.com 2. Dr Pamela Ochieng, Associate Dean Mount Kenya University School of Post Graduate Studies, P.O. Box 2591, Eldoret, Kenya. Tel: + 254 722 577 037, Email: pamco23@yahoo.com 3. Professor Elim Lokapel Principal Mount Kenya University, P O. Box 2591, Eldoret, Kenya Tel: + 254 728-885-012, Email: elokapel@yahoo.com Abstract The study sought to investigate on the influence of performance contract on public service delivery in Kenya with specific reference to the department of registration of person in Kericho District using 2011 – 2012 public service delivery period as the base line. The study adopted a descriptive research design on a sample size of 222 respondents who were identified and selected through purposive and random convenient sampling techniques from a target population of 2040 respondents. Data collection was done by use of questionnaires as well as observation schedules. Collected data was sorted, cleaned, coded and analyzed by the aid of statistical package of social scientist programme (SPSS). Study findings were contently analyzed and presented in form of tables and figures. Based on the study findings, it was concluded that performance contract had positive influence on public service delivery as a tool of customer...
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...ANALYSIS OF THE EFFECTS OF A SERVICE CHARTER ON SERVICE DELIVERY DECLARATION DEDICATION I wish to dedicate this work to my wife Grace, children Jedidiah, Emmanuel and Beracah and parents who inspired, supported and encouraged me to overcome the numerous challenges of this study. ACKNOWLEDEGEMENT I wish to acknowledge the professional guidance and support of Dr. Katuse throughout this work. I am also grateful to Mr Charles Muhia who spent much of his time discussing the work and giving valuable guidance and suggestions. I am also grateful to my colleagues who provided valuable information to enable this study to be success. TABLE OF CONTENTS DECLARATION i DEDICATION ii ACKNOWLEDEGEMENT iii TABLE OF CONTENTS iv LIST OF FIGURES v LIST OF TABLES vi ABSTRACT vii CHAPTER ONE: INTRODUCTION 1 1.1 Background 1 1.1.1 Kenya Power and Lighting profile 1 1.1.2 Customer service charters 2 1.2 Problem Statement 3 1.3 Research Objectives 4 1.4 Research Questions 4 1.5 Significance of the Study 5 1.6 Delimitations/scope of the study 5 1.7 Assumptions of the study 5 1.8 Definition of Operational Terms 6 CHAPTER TWO: LITERATURE REVIEW 7 2.1 Introduction 7 2.2 Theoretical Review 7 2.3 Theoretical Framework 10 2.4 Empirical Review 10 2.4.1 Customer service Charter 10 2.4.2 Services 11 2.4.3 Customer Service Orientation 12 2.4.4 Quality 12 2.4.5 Service Quality standards 13 2.4.6 Standard setting 13 2.4.7 Employee involvement and in organization...
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...PROJECT PROPOSAL BY JOSPHAT K BIWOTT TOPIC: EFFECTS OF SERVICE CHARTER ON SERVICE DELIVERY: A LOOK AT MATETE DISTRICT COMMISSIONER’S OFFICE. CHAPTER 1: INTRODUCTION 1.0 BACKGROUND: Public Service Delivery is defined as a set of institutional arrangements adopted by the government to provide public goods and services to its citizens. Public services delivery has been one of the key functions of the public sector which uses civil service bureaucracies as the instrument for the delivery of services (World Development Report, 2004). In the context of governance, according to 2008 - 2013 Public Sector Reforms & Performance Contracting | Kenya; the service charter, variously referred to as “citizen service delivery charter” or “customer service delivery charter” is a written statement prepared by a public institution which outlines the nature, quality and quantity of service that citizens should expect from the institution. It sets out: what the institution does, what services users can expect, and the standard of the service to be provided. | | Public service delivery in most of the developing countries is characterized by being ineffective, too much procedural, costly, red taped and lack transparency. In general public servants have not acted as servants of people but rather as masters without any sense of accountability and transparency. People are unaware of how and where to obtain public services and often become the victim of middle man or corruption...
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...Jet charter services, their advantages and limitations Air charter companies usually focus on individual private jets and or itineraries and are most suited for urgent or cargo that is on a deadline. These companies offer jet charter services and allow clients to charter an entire aircraft instead of purchasing individual tickets for commercial flights. They offer a wide range of aircrafts from helicopters to business jets depending on the users’ specific requests. Jet charter companies specialize solely on jet aircrafts and offer a wide number of jets depending on the clients’ size and needs specifications. Types of jet options include light jets, mid-size jets, heavy jets and airliners. Many people today opt to travel on commercial airlines sometimes for business other times for pleasure but only a small number of people have had the pleasure of chartering a private jet since only a few can afford the cost although for businesses that need to frequently fly to different places chartering a jet would be more cost efficient. Different people have different reasons to charter jets. Some charter flights because these companies offer destinations and departures from airports in thousands of locations worldwide. This makes them convenient as they go where, when and how you want. They also offer clients a wide selection of choice on the different planes one can charter which a luxury is not accorded by commercial planes as clients can pick a jet to meet their specific needs...
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...(What is the product or service?) As a teacher, my dream business is a privately owned charter school. In south Florida were I currently live, charter schools a growing and very profitable. In Miami-Dade County Charter has become a trend. The District has approved over twenty schools in the last three years. I believe this trend is just getting started and has not peaked yet. This business is one of the Entrepreneurial trends stated by Kathleen Allen. “The leading trends at the time are women-and minority-owned businesses, social responsibility, the Internet and new media, and globalization” (Allen, pg. 19). This Charter school will specialize in Law Enforcement and have a unique advantage over other schools. The Miami-Dade Charter School trusts that the supporting of change relies on the formation of a learning community were everyone has something to learn and substance to teach. The mission of the school is to develop in all kids the love of learning, and aptitude to cherish family members, friends, and the ability to engage in critical thinking, and to demonstrate widespread mastery of the academic building blocks necessary for a successful future. Who are your customers? The proposed school would serve high school students (9th – 12th) grade. At the beginning of next month, a more formal negotiation process will began, and officials from the Miami-Dade Police Charter will began to explore the...
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...Charter Agreement This charter agreement made this date, ______________________, made between ___________________, Owner and ________________, Charterer. Owner charters the vessel named ___________, with registration number, ___________, subject to the following terms and agreements: CONDITION ON DELIVERY The vessel is ___ years old and is valued at $ ____________ (_________________________________________&___/100 dollars), of length overall of __ feet, beam of __ feet, mean draft of ___ feet, with accommodations for __ people. The vessel is equipped with all safety equipment required by the United States Coast Guard for such vessel; the vessel was overhauled and inspected by _______________ on ______, and at that time was found or made to be found seaworthy, and otherwise in good condition. Acceptance or use of the vessel by the charterer will be deemed to be an acknowledgment that the vessel is seaworthy, in good condition, and fit for charterer’s purposes. Charterer has the option to have the vessel surveyed by a qualified marine surveyor prior to acceptance. If a surveyor finds the vessel not seaworthy, the charterer shall be reimbursed by the owner for all of the expenses incurred in connection with this agreement, including those of the survey. Charterer acknowledges that the vessel is of size, design, and capacity suitable for charterer’s use. TERM AND RENT The length of this agreement shall be ______ at a rate of $ ________ (_____________&___/100...
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...March 18, 2016 Celerity Lanier Charter School 4705 Lanier Dr. Baton Rouge, LA 70816 To whom it may concern: I am writing to express my interest as a part time bookkeeper/personal assistant. It will be at my initiative and extra attention, that no request or query made to me is unfulfilled. I feel that my education and work experience will be a great aspect to your office. I have completed my associate’s degree in Accounting, Office System Technology (receptionist work) and a certificate in General Studies. I hold at least three years of experience in a secretary/clerical position, two years as a medical records receptionist, and five years in a daycare setting, which shows I am capable to work with children as well as parents. I also have assisted prior administrators in working in an administrative setting and from home. I am skilled in operating fax machines and copiers. In addition, I am trained to work with computer and any tailor-made applications and any MS Office program. I have maintained and recorded hundreds of records both in hard copies and soft copies. Besides these qualities, I can handle any types of multi-line phone system; assist in the daily operation of school, and multi-task. The enclosed resume will explain my educational and employment history in great detail. I am confident of assisting your team in the daily operation of your office. I can be reached via cellphone 985-713-7715. Thank you for your time and consideration. Sincerely...
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....................... 4 ANALYSIS .................................................................................................................................................. 5 RECOMMENDATIONS ............................................................................................................................ 8 REFLECTION .......................................................................................................................................... 10 BIBLIOGRAPHY .................................................................................................................................... 12 1 Introduction JHT Wildcats, a charter school, was formed in 2010,...
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...However, the different actors in construction need to understand that change is a slow and often painful process and that much effort is required to implement quality in construction industry. Keywords: quality management; construction industry; interview; survey Introduction During the past decades the construction industry has been criticised for its poor performance and productivity in relation to other industries (Alarcon & Ashley, 1992; Forbes, 1993; Kanji & Wong, 1998; Loushine, Hoonakker, Carayon, & Smith, 2006; Nesan & Holt, 1999; Oglesby, Parker, & Howell, 1989). Many of the management practices used to support construction organisations are being challenged. The industry’s clients are moving forward. Clients demand improved service quality, faster building and innovations in technology. It is no accident that the construction industry...
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...examining private jet chartering safety may seem like a long and complicated task, it doesn’t have to be. There are a number of different ways that you can go about examining safety, without having to make it a large hassle or have it take up a large amount of your time. Just a few of these examination methods are outlined below. If you have yet to decide on a private jet chartering company to do business with, you will first want to familiarize yourself with all of your options. This is best done with a standard internet search. Searching with the phrase “private jet charters,” is likely to produce links to the online websites of numerous jet chartering companies. You are urged to examine these companies to determine the areas of the United States that they service, as well as how much they charge. Once you find a jet chartering company, or even a few of them, that charge reasonable rates and offer charters in your around your area, you will want to do a little bit more research. This research can also involve the internet. When examining the safety history or track record of a private jet chartering company, you are also urged to...
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...they were “A” schools located within a two miles radios of LECS thus they were competitors for LECS to watch out for in the domain of academic excellence and all other domains. Also it will be worthwhile for LECS to take note of “B” and even “C” ranked schools in this category for they could also pose potential threats to LECS in the future. For the Charter Schools, Nap Ford Community, Hope and Passport targeted students with special needs thus constituting another strategic group of competitors with different strategies but also focus on education which was the overall focus of LECS thus constituting a group of indirect competitors just like the religiously affiliated schools. However the direct competitor of LECS in this category of schools was Rio Grande since it was the most similar to LECS in its general education base charter. This school though had demonstrated some inconsistency in its ranking in the past by the state of Florida, had since 2006 reportedly been ranked “A” or “B” in its ranking thus indicating itself as a competitor for LECS to watch on carefully and keenly. Lastly looking at exhibit 1, Lake Eola Charter School has a strong position to compete with other school because the parent and donors are generally satisfied with the schools performance thus presenting the school with a good customer and financial base to rely on. This indicates that for every business venture there are current and potential competitors to guard off against who may be direct or...
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...Jennifer Brooks PHI105v1.5 April 15, 2012 Prof. White Charter Schools Charter schools take too much funding from the government to educate our children. The feeling that I have for Charters schools is that funding should come within the schools. Parents should send their children to a good school and it should be of their choice. It would be great to see much of the Charter schools funding come within the school. I believe a plan in place from their parents would be a great choice other than the government. Some money for our children's education should be within the school. I feel that with many Charter schools in the United States, the schools should have a plan in place. Since 1992 when the first Charter school opened its doors in St. Paul, Minnesota, more than 4,500 Charter schools have launched throughout the United States. (ehow.com) Charter schools funding should come from another source other than the government. (ehow.com)How would the schools get there funding? As most parents we need to pull together for the school and have a plan so that the parents of the enrolled children give to the school. What other sources are there for money for these schools. Children who are enrolled should be allowed to have fundraisers which could allow parts of the funding for the school. Do we really need the Charter schools to get funding from the government? Parents of these children in Charter schools should pull together to find a way to fund our children for their...
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...Professionals program at Georgetown University last week. They are Explaining Charter School Effectiveness by Angrist, Pathak and Walters and Matching, Sorting and Wages by Lise, Meghir and Robin. The first one uses a reduced-form approach to study the treatment effect of charter school attendance while the second one develops a structural search-matching model to study optimal labor market policies. As will be discussed below, these two papers ask very different questions; and thus utilize very different empirical approaches, both well-suited for the purposes of each paper. In the Explaining Charter School Effectiveness paper, the authors ask the following questions: Do charter schools generate achievement gains? What are the causes of charter school treatment effect heterogeneity? They conduct a semi-parametric investigation of heterogeneous potential outcomes, and estimation of LATE gives mixed results for urban and non-urban charter schools. This charter school treatment effect heterogeneity is referred by the authors as “urban charter advantage”: urban charter schools boost student achievement while charter schools in other setting do not. Then they seek to isolate sources of charter effect heterogeneity through both student-level and school- ! Liu 2 level explanatory variables. On the student-level, student demographics explain some of the urban charter advantage because urban charters are most effective for non-whites and low-baseline achievers; in other words...
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...where they are from, where they grew up, or what economic class they live in but some don’t get to attend college. The environmental surroundings affect how well juveniles receive an education. Young people will be put under a lot of stress and pressure from school work and activities. These young people of this generation will be slowly replacing the older generation workers. Getting a good paying job, these young people will need A.S., A.A, B.S., MBA, and PhD degrees. Children can achieve these degrees by attending either public, private, parochial, magnet, or charter schools. Public schools are paid for by local, state, and federal government funds. With every year the country’s budget gets smaller and smaller due to economic problems. City school boards have had to cut some teachers because they don’t have the funding to pay them. This increases the student to teacher ratio, causing less quality of service for each student. In 2008-09 school year, 49,265,044 students graduated public high school nationally with student to teacher ratio 15.3 (Public, 2011). The majority of these schools are located in low income...
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...Jane Doee ENG 106 May 26, 2009 Charter Schools Why charter schools? Public, Private, Magnet, and Charter schools all have one thing in common, that is a place where students can learn, jobs for educators, and a location with a purpose where parents feel safe to let their children go to learn and interact with others in the community. Charter schools have a unique way of teaching students. Charter schools are not only created to teach the basic reading, writing, and math, but, to bring originality and flexibility to advance student’s achievements. Charter schools are not nation wide as of yet because the population in the community does not know how beneficial they can be towards the community. Charter schools are privately run and publicly financed departments run by parents, educators, and companies. The state and federal tax dollars are based on enrollment, just like public schools are. There is no tuition to attend a charter school, and it is freely available to any student who wishes to enroll. Charter schools are legally obligated to state and federal academic standards. Charter schools can make a difference in the community by having an arranged schedule for students, parents, and educators to follow. Parents, who work during school hours and have no one to pick up their children from school, can have their children attend evening, or weekend classes to make up for lost time in school. Students who are struggling with their academics...
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